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Malaysia Airlines


5,141 reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia 011 60 1-300-88-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,141 Reviews from our TripAdvisor Community

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5,141 reviews from our community

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Showing 4,273: English reviews
Level 3 Contributor
19 reviews
Reviewed yesterday
NEW

for a major carrier they have a lot to learn. The staff try to be cordial but arent well trained. The business class lounge at KL is basic with limited food and drink options

Southeast Asia Business Class Mumbai - Kuala Lumpur
Helpful?
Thank PankajJ649
Level 4 Contributor
27 reviews
2 helpful votes
Reviewed yesterday
NEW

The flight was pleasant enough, decent balanced food, pleasant & caring crews, provided blanket & pillows to infants without being asked. Good selection of fairly new & old movies.

Southeast Asia Economy Denpasar - Kuala Lumpur
Helpful?
Thank Bart H
Level 6 Contributor
139 reviews
48 helpful votes
Reviewed yesterday
NEW

the flight was delay and there were no one helping us for connecting flight. and they were really rude to us just treat us as some unreasonable claimer. (no one come for taking responsibility of their delay and explain)

Southeast Asia Economy Jakarta - Langkawi
Helpful?
Thank Song Z
Sydney, Australia
Level 5 Contributor
62 reviews
28 helpful votes
Reviewed yesterday
NEW

You dont get time to plan for these events, we have used this airline quite a few times in the past and for the money you pay you get reasonably good value for money. The flight times to London are better than a lot of airlines. Check in at Sydney was long and drawn out however when they realised that...

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International Economy Sydney - London

Helpful?
Thank Runrig1890
Auckland Central, New Zealand
Level 6 Contributor
118 reviews
21 helpful votes
Reviewed yesterday
NEW

I selected this airline for two reasons It was cheap (2nd to bottom) and had the shortest flight time of 11 hours. The plane was old, rickety and very noisy. I didn't think it would take off, the noise was coming from a weird location overhead. On the plus side, the plane actually left before time - yay ! and...

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International Economy Auckland - Kuala Lumpur

Helpful?
1 Thank Rohit G
2 reviews
Reviewed yesterday
NEW
via mobile

13hr 45min flight 2.1 meals. Suggest bringing your own food as everyone was starving. Everyone was forced warm juice the whole flight as a distraction and never offered soft drink or alcoholic drinks. My 20 month old infant was never given a meal the whole flight until we asked twice and were given 2 jars of fruit purée. The picture...

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International Economy Kuala Lumpur - London

Helpful?
Thank Brent B
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I travelled to Brisbane from London Heathrow on a return flight. The cabin crew were extremely helpful and worked hard throughout the flights. The cabin was cramped and the seats uncomfortable ... not what you need on a long haul flight. I booked a vegetarian meal and to be quite honest although it is complimentary you'd think a little more...

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Domestic Economy Bristol - London

Helpful?
Thank lonetraveller50
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

KUL-DPS-KUL on MH853 & MH850. On the KUL-DPS flight, one of our bags did not arrive and was informed by the lost luggage at DPS that the bag would be sent on the morning flight and would be delivered to our hotel in the evening. In the meantime we were informed that we could track the movement of the luggage...

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Asia Economy Kuala Lumpur - Denpasar

Helpful?
Thank AzimeerM1
Level 5 Contributor
83 reviews
16 helpful votes
Reviewed 2 days ago
NEW

Great flight with excellent service, airport lounges were good and very good. Food on the flight was great and the attentive staff ensured all went well. Only issue was a late change of flight from KL to Singapore which resulted in a 6 hour layover instead of the three we had expected. Comfortable seats, good entertainment. I would happily recommend...

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International Business Class Brisbane - Singapore

Helpful?
Thank Kev H
Level 2 Contributor
8 reviews
Reviewed 2 days ago
NEW

Good deal to Bali, No hidden cost. What you see is what you get. on time. food was surprisingly nice (Chic kurma). in flight movies were good. reached ahead of time.

Asia Economy Kuala Lumpur - Denpasar
Helpful?
Thank NanthiniS19
See travel tips for airlines
“avoidable if possible”
PankajJ649, 24 Sep 2018 | Read review
“Book early as they'll have cheaper prices for dates further down the road.”
BartH240, 24 Sep 2018 | Read review
“take care, they are always to be late”
songz895, 24 Sep 2018 | Read review
“If on an A-380 try and get a seat on the upper deck”
Runrig1890, 24 Sep 2018 | Read review
“Look out for promotions and special, as the fares can sometimes be lower than the LCCs.”
AzimeerM1, 23 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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