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Malaysia Airlines


5,424 reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia 011 60 1-300-88-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,424 Reviews from our TripAdvisor Community

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5,424 reviews from our community

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Showing 4,503: English reviews
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Really good flight, just as good if not better than British Airways. Food was very nice and staff were friendly and always on hand to help. Wouldn't hesistate to book again.

International Economy London - Phuket
Helpful?
Thank Kay L
Mumbai, India
Level 3 Contributor
19 reviews
21 helpful votes
Reviewed today
NEW

Loved the flight from start to end inspite of 1 hour delay in take off from Mumbai it landed in KL only 30 min late perfect in flight cabin and services. good entertainment options, comfortable seating Good food, good air hostess smooth flight. everything perfect. loved flying with Malaysia airlines

Southeast Asia Economy Mumbai - Kuala Lumpur
Helpful?
Thank sanskritievents
2 reviews
Reviewed today
NEW

A typical example of a bumiputera run airline. Uncompetitive, pathetic service and arrogant. It is no wonder why this airline is running itself to the ground. Redundancies, bail out package, missing plane, poor aircraft maintenance. You can see why Malaysia Airlines no longer charges premium prices like they used to. They know where they stand and they know they do...

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International Economy Melbourne - Kuala Lumpur

Helpful?
Thank Km C
Oakham, United Kingdom
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed today
NEW

Have flown twice yearly with Malaysian Airlines for over 20 years and up until this last trip would not fly with any other airline. This last trip was very disappointing in they’re wisdom they have changed aircraft on this flight from a airbus 380 to a airbus 350 900 although a brand new aircraft I think it is totally unsuitable...

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International Economy London - Kuala Lumpur

Helpful?
Thank David G
Kuching, Malaysia
Level 3 Contributor
19 reviews
10 helpful votes
Reviewed yesterday
NEW

The airline operator was actually Maswings, a subsidiary of Malaysia Airlines set up to operate flights intra East Malaysia using a combination of the ATR-72 and the Viking Twin Otter. This particular flight operated with the ATR-72. It was smooth, quick (only 40 minutes) and hassle free because this is a domestic Sarawak flight. Service is fair with juice and...

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Domestic Economy Kuching - Sibu

Helpful?
Thank Alvin N
Level 3 Contributor
17 reviews
1 helpful vote
Reviewed yesterday
NEW

I bought a very cheap economy return ticket to Phnom Penh. A few weeks before my flight Malaysia Airlnes send me some offers to upgrade on the different legs of my flight, which I didn't accept. They send me some more while I was traveling.Just before my return flight I accepted their very low offer to upgrade to bussines class...

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International Economy Kuala Lumpur - Brisbane

Helpful?
Thank AlbertusW5
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

I can't believe this is a full-service airline! They made us pay extra to choose our seats, then later moved us to the back of the plane. When queried, they said we can get our seats back, but will have to pay more, then said we'd risk losing wheelchair-assistance for our 2 elderly passengers if we chose to do so....

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Domestic Economy Kuala Lumpur - Sandakan

Helpful?
1 Thank Raisin1989
Banting, Malaysia
Level 6 Contributor
179 reviews
28 helpful votes
Reviewed yesterday
NEW

Malaysia Airlines should take note of the ongoing cleanup of GLCs (Government Linked Corporations) in the country after the recent change in Government. The airline's performance is definitely on the downward slide. On time performance is questionable. The standard of crew is unfortunately poor. Some of them struggle to make a decent announcement in English (and this on international flights)....

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International Economy Melbourne - Kuala Lumpur

Helpful?
1 Thank murthir
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Wakefield, United Kingdom
Level 4 Contributor
34 reviews
32 helpful votes
Reviewed yesterday
NEW

Exceptional, efficient, enjoyable flight from Phnom Pehn to Bali with a transfer in Kuala Lumpar. Both flights had oots of free seats so I had a full row to myself. The inflight meal has to be one of the best ever on a short flight. Professional hosts. Be aware the check-in desk will ask to see an onward flight ticket...

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Asia Economy Phnom Penh - Denpasar

Helpful?
Thank Stanley-Powell
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

Trip advisor doesn't allow negative reviews for Malaysian Airlines. Don't believe the reviews on Tripadvisor.

International Economy Kuala Lumpur - Sydney
Helpful?
Thank Ram Chamling R
See travel tips for airlines
“everything is perfect. night flights are better”
sanskritievents, 17 Nov 2018 | Read review
“Pay extra for more leg room”
O2342SDdavidg, 17 Nov 2018 | Read review
“Try to be the first to board because the storage space above the seats gets filled up quickly.”
533alvinn, 16 Nov 2018 | Read review
“If you have a chance try the upgrade.”
AlbertusW5, 16 Nov 2018 | Read review
“Keep highlighting the woes of this airline so that they are forced to pay attention”
murthir, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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