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Pakistan International Airlines


246 reviews
Headquarters: PIA Building Karachi Airport, Karachi 75200 Pakistan 011 92 1117 86786 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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246 Reviews from our TripAdvisor Community

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246 reviews from our community

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Showing 229: English reviews
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 2 days ago
NEW

first experience to travel on an international route, very comfortable flight, big plane , comfortable seats & best food during the flight, much better then Thai air, direct flight from KL to KHI which save many hours in stopover & connecting flight . flight was also on time,friendly crew

Asia Economy Kuala Lumpur - Karachi
Helpful?
Thank Ayaz B
Lahore, Pakistan
Level 6 Contributor
40 reviews
8 helpful votes
Reviewed 4 days ago
NEW

PIA is Good overall but there is a lot than can be done to make it a very good airline. Customer Service needs to be improved definitely. I have heard the staff for international flights is much better than domestic flights. Overall i would love to fly with my own Pakistani Airline.

Domestic Economy Lahore - Karachi
Helpful?
Thank Fawad M
Amwaj Islands, Bahrain
2 reviews
Reviewed 4 days ago
NEW

i want to share my experience here about very low rated air line PIA .i traveled with PIA accidentally but i found them very professional.

International Economy Islamabad - Bahrain
Helpful?
Thank lulivobh
London, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 4 days ago
NEW

Words cannot describe how awful the service was on this PIA flight (London to Karachi, and also returning to London. Firstly, I ordered vegetarian food several weeks in advance, and this was noted on their system, but no such food was arranged for me on the 7-hour flight. The crew literally could not care less, and offered me a chicken...

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International Economy London - Karachi

Helpful?
Thank Bobcat101001
Karachi, Pakistan
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 5 days ago
NEW

The airline rumored to be late was just on time in both departure and arrival. the seats were comparatively better and food was excellent with lot of choices.

International Business Class London - Karachi
Helpful?
Thank taquir
Karachi, Pakistan
Level 6 Contributor
274 reviews
112 helpful votes
Reviewed 5 days ago
NEW
via mobile

Our recent experience with the national airline and flag carrier, Pakistan International Airlines (PIA) got me thinking. Have we become so used to travelling business class on international airlines because all our recent trips have been overseas, that we have become over-demanding? PERHAPS ITS ACCEPTABLE, for a local airliner to be over 3 hours delayed, not owing to weather or...

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Domestic Economy Karachi - Lahore

Helpful?
Thank veer2808
Level 5 Contributor
58 reviews
14 helpful votes
Reviewed 5 days ago
NEW

they have changed the name from business class to economy plus ,they charge for business class seat are broken had to try 5 before I found one that works lucky for me there where only 12 people in that class tv do not work food is sort of ok nowt to shout about toilets where small ,but the staff where...

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International Business Class Manchester - Islamabad

Helpful?
Thank mohammed k
Level 5 Contributor
60 reviews
31 helpful votes
Reviewed 5 days ago
NEW

Expect delays and very poor cabin condition. Things seems to be improving, but not up to the world standards.

Domestic Economy Lahore - Karachi
Helpful?
Thank Varuna J
Beirut, Lebanon
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 5 days ago
NEW

My thoughts was the PIA domestic flight is not good, but this experience changed the picture. Good plane, on time departure, friendly cabin crew, and good service.

Domestic Business Class Islamabad - Karachi
Helpful?
Thank mohammadzuhirk
Batu Pahat, Malaysia
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed 6 days ago
NEW
via mobile

It offered the cheapest flights for the dates we wanted. But our connection flight from Karachi to Heathrow was delayed for more than 24 hours. The staff couldn't give a clear reason for the delay. When they had given us an overnight stay at a hotel, they didn't let us take our checked in lugagges. At least they gave us...

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International Economy Kuala Lumpur - London

Helpful?
Thank Ila17alhmd
See travel tips for airlines
“always choose your seat in advance, better to check in online”
711ayazb, 20 Sep 2018 | Read review
“Best tip I can give: AVOID THIS AIRLINE - they don't care about your comfort and make it a hassle to confirm tickets.”
Bobcat101001, 18 Sep 2018 | Read review
“the flights by PIA give the value for money as you don't find on its route any other airline offering the pricing and timing”
taquir, 17 Sep 2018 | Read review
“not worth the extra money unless they buy new planes”
215mohammedk, 17 Sep 2018 | Read review
“Unless you are medically incapacitated fly via a transit elsewhere”
k1tyres, 11 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Pakistan International Airlines
The national flag carrier, Pakistan International Airlines (PK) is headquartered in Karachi and has hubs at Jinnah International Airport (KHI), Allama Iqbal International Airport (LHE) and Islamabad International Airport (ISB). It has also designated seven focus cities. The airline was founded in 1946 as Orient Airways. Pakistan International flies to about 30 domestic destinations and 35 international destinations in 28 countries across the Middle East, Asia, Europe and North America. The carrier's fleet of 36 aircraft feature a variety of configurations, including one-cabin (Economy Class), two-cabin (Business Class and Economy Class, or Economy Plus and Economy Class) and three-cabin (Business Class, Economy Plus and Economy Class) configurations.
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