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Pakistan International Airlines

267 reviews
Headquarters: PIA Building Karachi Airport, Karachi 75200 Pakistan 011 92 1117 86786 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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267 Reviews from our TripAdvisor Community

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267 reviews from our community

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Showing 248: English reviews
Karachi, Pakistan
Level 6 Contributor
127 reviews
29 helpful votes
Reviewed 4 days ago

checkin was swift with courteous staff flight took off on time seats were slightly tight need to improve the space .although flight was full staff was very fast in serving the passengers..breakfast was deliciuos as usual newspaper available staff humble and helpful

Date of travel: December 2018
Domestic Economy Karachi - Lahore
1 Thank drkbhambha
London, United Kingdom
Level 5 Contributor
75 reviews
52 helpful votes
Reviewed 1 week ago via mobile

Just came back from lahore Pakistan with three young children going from Heathrow was okay staff were helpful but noting else much going on. Coming back to Heathrow was a horrible experience for the whole family. No screens were working if you were lucky enough to have a tv screen work they don't supply headphones😣. No blankets or pillows were...

Date of travel: December 2018
International Economy Lahore - London

2 Thank sabina_23
Lahore, Pakistan
Level 3 Contributor
12 reviews
Reviewed 1 week ago

The A.C was not working in Economy class and yet we had to suffer in the business class. The staff was not turning On the A.c and was ready to fly the plane, doors were also closed yet i don't know it was really working or not and they intentionally were not turning it on. Overall they had our luggage...

Date of travel: July 2018
North Asia Business Class Islamabad - Beijing

Thank omerhashmi
1 review
Reviewed 2 weeks ago

I called a PIA contact center to get an information regarding to carry a golf kit but it is regret to have a such situations call hanged up several of times put on hold with out permission and misguided too.It seems that PIA contact center of Islamabad agents have not gone through training to assist the query not this only...

Date of travel: November 2018
International Business Class London - Islamabad

Thank 77106
Medford, Massachusetts
Level 6 Contributor
143 reviews
11 helpful votes
Reviewed 3 weeks ago via mobile

Prior on line checkin not available,(im not aware of it). Carry on bag was weighed along with checkin 2 pieces which go free . Lounge was okay . Priority boarding for business class passengers wasnt adequate.As i entered my seat was allready occupied by a lady (whatever the reason baby ,mental or physical limitation.)it reflected on cabin crews professionalism. Food...

Date of travel: November 2018
International Business Class Toronto - Lahore

Thank Shehla2017
Islamabad, Pakistan
Level 6 Contributor
423 reviews
202 helpful votes
Reviewed 4 weeks ago

It was yet another horrible experience. I was going on a hunting trip and was carrying my hunting rifle with some ammo which I have done so many times in the past. The security guys from ASF inspected the weapon and ammo in detail and recorded everything, as per procedure. The PIA receptionist on the counter gave me a boarding...

Date of travel: November 2018
Domestic Economy Islamabad - Karachi

Thank flyfisher66
Level 4 Contributor
17 reviews
23 helpful votes
Reviewed 4 weeks ago via mobile

I always travel with PIA as it goes directly to Lahore and travelling with two young kids is never easy therefore i avoid connecting flights. In the last two years i have travelled four times and i must say the service has really improved. The only downfall has been the broken seats on the plane and the TVs not working....

Date of travel: November 2018
International Economy Manchester - Lahore

1 Thank Sadz B
Dorchester, United Kingdom
Level 5 Contributor
81 reviews
44 helpful votes
Reviewed November 6, 2018 via mobile

Whilst it is true to say that PIA is not in the same league as some other airlines, they seem committed to a programme of continuous improvement which relies on passenger confidence. The flight offered no entertainment, but the seat was comfortable, the service and food good. Give them your support and they will continue to improve.

Date of travel: October 2018
International Economy London - Islamabad
1 Thank Nigel A
Stoke-on-Trent, United Kingdom
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed October 31, 2018

Service was rubbish as always the flight was delayed by 2 hours. But we had to sit on the plane for over n hour. In flight entertainment wasn't work as usual, best thing was I got front row seats with plenty of leg room but seats were cramped together. Checking in at MAN AIR was great quick service but luggage...

Date of travel: September 2018
International Economy Manchester - Islamabad

Thank zeshan7
Dubai, United Arab Emirates
Level 2 Contributor
10 reviews
5 helpful votes
Reviewed October 21, 2018

To be honest, Being a regular flyer with Emirates, I was a bit nervous to catch this internal flight within Pakistan. There was no need. Islamabad’s new airport was a swift passage through to the gate. The flight with PIA was excellent in economy. And I met a wonderful local gent on the flight who happily chatted and shared his...

Date of travel: October 2018
Domestic Economy Islamabad - Karachi

Thank Rod B
See travel tips for airlines
“book early its cheap specially on busy routes”
drkbhambha, 12 Dec 2018 | Read review
“Always go for the business class.”
omerhashmi, 5 Dec 2018 | Read review
“Do not go on this airline”
zeshan7, 31 Oct 2018 | Read review
“Hand carry all essential items as aircraft is loaded lightly.”
U9799JOsaraha, 13 Oct 2018 | Read review
“Stay patient and tolerant”
U5246LPmarkg, 29 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Pakistan International Airlines
The national flag carrier, Pakistan International Airlines (PK) is headquartered in Karachi and has hubs at Jinnah International Airport (KHI), Allama Iqbal International Airport (LHE) and Islamabad International Airport (ISB). It has also designated seven focus cities. The airline was founded in 1946 as Orient Airways. Pakistan International flies to about 30 domestic destinations and 35 international destinations in 28 countries across the Middle East, Asia, Europe and North America. The carrier's fleet of 36 aircraft feature a variety of configurations, including one-cabin (Economy Class), two-cabin (Business Class and Economy Class, or Economy Plus and Economy Class) and three-cabin (Business Class, Economy Plus and Economy Class) configurations.
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