We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pakistan International Airlines


257 reviews
Headquarters: PIA Building Karachi Airport, Karachi 75200 Pakistan 011 92 1117 86786 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

257 Reviews from our TripAdvisor Community

Write a Review

257 reviews from our community

Filter reviews by popular destinations:
All reviews Islamabad Karachi Lahore London Manchester Dubai Kuala Lumpur Birmingham Toronto Paris Skardu Tokyo Multan Sukkur Peshawar
Traveller rating
Cabin
  • (205)
  • (0)
  • (34)
  • (0)
Route
  • (149)
  • (72)
  • (10)
  • (6)
  • (2)
  • More
Language
  • More
Showing 240: English reviews
Windsor, United Kingdom
Level 3 Contributor
23 reviews
10 helpful votes
Reviewed August 3, 2016

Don't know how this lot are still allowed to run a service. Got on the plane to be overwhelmed by petrol fumes coming in through the ventilation system. The carpets and overhead compartments were being held in place with duct tape everywhere. The staff were the rudest, grumpiest lot I've ever had the displeasure to encounter. When we landed in...

More 
North Asia Economy Tokyo - Beijing

Helpful?
Thank sheepdoggydog
Islamabad, Pakistan
Level 5 Contributor
62 reviews
9 helpful votes
Reviewed July 28, 2016

A very comfortable flight and pleasant cabin crew, though there was a delay in landing (for security reasons I guess - we were told that the runway is not clear, but its anybody's hunch how can the clearing of runway take a full hour) despite starting on time.

Domestic Economy Karachi - Islamabad
Helpful?
Thank kemcolian
Lahore
Level 3 Contributor
23 reviews
15 helpful votes
Reviewed July 25, 2016 via mobile

The worst customer services inadvertently experienced and I was business class passenger. Arrived ar Airport when we are about it board we were told a part is missing from plane and is delayed for twelve hours. Called again after couple of hours and we're told that the part is flying from another city. Called again and said all is good...

More 
Southeast Asia Business Class Lahore - Kuala Lumpur

Helpful?
1 Thank fizzLahore
Orlando, Florida
Level 6 Contributor
119 reviews
47 helpful votes
Reviewed July 4, 2016

Took the above flight, was a very pleasant experience AFTER flying US airlines which offer nothing & have very rude ground staff & cabin crew, flying PIA was a breath of fresh air, their ground staff was very nice & check in was a breeze, their business class lounge is basic but has free wifi, soft drinks/juices/tea/coffee, news papers, &...

More 
Domestic Business Class Karachi - Islamabad

Helpful?
1 Thank Kazi A
Islamabad, Pakistan
Level 6 Contributor
247 reviews
51 helpful votes
Reviewed June 28, 2016 via mobile

I have heard a lot of things against the Pakistan International Airlines (PIA), however my experience was excellent. PIA has a great safety policy. The food quality has came down to some extend but the lunch and dinner options are still very good.

Domestic Economy Islamabad - Karachi
Helpful?
Thank AmirJahangir
More ▾
solihull
Level 4 Contributor
46 reviews
17 helpful votes
Reviewed June 22, 2016

This is a PIA Airline - The ticket costs over £700 and we went in peak times , the service was poor considering I was going with family and we had a baby , no cot for baby , no space for legs or anywhere to change baby nappy , just crowded airline , food diabolical and the hostess was...

More 
International Economy Birmingham - Lahore

Helpful?
Thank sanam k
Abu Dhabi, Abu Dhabi, United Arab Emirates
Level 4 Contributor
36 reviews
13 helpful votes
Reviewed June 19, 2016

Airline which used to be amongst world leading airlines is now nowhere in the radar. service level and plane conditions both have gone down with time. Airhostesses majority of them are not very hospitable not eager to help, limited entertainment options but good for people having taste of old Pakistani dramas and shows. The best thing about the airline is...

More 
International Economy Lahore - Paris

Helpful?
Thank SubbarGillani
Riyadh, Saudi Arabia
Level 6 Contributor
467 reviews
182 helpful votes
Reviewed June 6, 2016

An average airline with average services. Definitely not the standard of a national carrier. Need to improve a lot.

Domestic Economy Karachi - Islamabad
Helpful?
1 Thank waqarsarwar
Kenner, Louisiana
Level 6 Contributor
568 reviews
189 helpful votes
Reviewed June 2, 2016

We hadn’t flown with a Pakistan-based airline for a while, but we were looking to fly from Lahore to Karachi (a domestic route). Each airline serves this route with varying frequency – PIA has the biggest frequency while airblue has the least frequency. Their prices vary as well, with SAI and airblue relatively the same price and PIA prices depending...

More 
Domestic Economy Lahore - Karachi

Helpful?
1 Thank 0504Traveller
Lahore, Pakistan
2 reviews
Reviewed May 18, 2016

The flight was good and comfortable one but the food and other necessities were just above par... We also had a failure of an engine so we had to make an emergency landing in London, Heathrow.

International Economy Lahore - Chicago
Helpful?
Thank DaniyalALI
See travel tips for airlines
“Hand carry all essential items as aircraft is loaded lightly.”
U9799JOsaraha, 13 Oct 2018 | Read review
“Stay patient and tolerant”
U5246LPmarkg, 29 Sep 2018 | Read review
“always choose your seat in advance, better to check in online”
711ayazb, 20 Sep 2018 | Read review
“Best tip I can give: AVOID THIS AIRLINE - they don't care about your comfort and make it a hassle to confirm tickets.”
Bobcat101001, 18 Sep 2018 | Read review
“the flights by PIA give the value for money as you don't find on its route any other airline offering the pricing and timing”
taquir, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Pakistan International Airlines
The national flag carrier, Pakistan International Airlines (PK) is headquartered in Karachi and has hubs at Jinnah International Airport (KHI), Allama Iqbal International Airport (LHE) and Islamabad International Airport (ISB). It has also designated seven focus cities. The airline was founded in 1946 as Orient Airways. Pakistan International flies to about 30 domestic destinations and 35 international destinations in 28 countries across the Middle East, Asia, Europe and North America. The carrier's fleet of 36 aircraft feature a variety of configurations, including one-cabin (Economy Class), two-cabin (Business Class and Economy Class, or Economy Plus and Economy Class) and three-cabin (Business Class, Economy Plus and Economy Class) configurations.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

65 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (65)
Viewed
Cabin (15)
Viewed
Food and Drink (5)
Viewed
Onboard Feature (2)
Viewed
View from Window (4)
Viewed
Airport (8)
Viewed
Seat (5)
Viewed
Other (26)