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Pakistan International Airlines


293 reviews
Headquarters: PIA Building Karachi Airport, Karachi 75200 Pakistan 011 92 1117 86786 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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293 Reviews from our TripAdvisor Community

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293 reviews from our community

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Showing 272: English reviews
Shanghai, China
Level 6 Contributor
501 reviews
117 helpful votes
Reviewed October 11, 2016

Very smooth and easy check in from Moenjdaro airport located right next to the archaeological site. A stopover in Sukkar then we landed into Karachi around 9pm sharp. Everything on time- 2 by 2 seating arrangement- comfy seats and ok food. The air hostess is super pretty and very very nice. Smooth take off and landing and so hassle free...

Date of travel: October 2016
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Domestic Economy Sukkur - Karachi

Helpful?
Thank WMBandit
Islamabad, Pakistan
Level 6 Contributor
248 reviews
54 helpful votes
Reviewed October 1, 2016 via mobile

PIA has greatly improved its service standards in terms of flight schedule, food quality and staff employees.

Date of travel: September 2016
Domestic Economy Islamabad - Karachi
Helpful?
Thank AmirJahangir
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Lahore, Pakistan
Level 3 Contributor
6 reviews
1 helpful vote
Reviewed October 1, 2016

This is an average flag carrier of Pakistan. Since it offers non-stop flights from 50 locations worldwide to Pakistan, therefore it is recommended to fly with. This airline used to be a really good airline in the past but lost its quality of services now. Government is working on restoring the goodwill, may rise soon.

Date of travel: November 2015
International Economy London - Lahore
Helpful?
1 Thank kmehmood
1 review
Reviewed September 29, 2016

Got to Manchester Airport for 7 in the evening ; i was gonna fly out at 8:40. Check-in was fairly quick and i had no issues with my baggage. 7:45 i said bye to my family and went through to departures where i spent some time shopping in the duty free shops. my gate was 210 and soon it was...

Date of travel: November 2015
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International Business Class Islamabad - Manchester

Helpful?
Thank Mohammed U
London, United Kingdom
Level 3 Contributor
11 reviews
12 helpful votes
Reviewed September 29, 2016

First time to Pakistan on a business trip and first experience of the airline. I travelled to the main cities on five flights over five days, the airline exceeded my expectations, providing friendly care on these short flights in comfortable seats, some of the Europe airlines could look at this airline. What I really liked was the hospitality of the...

Date of travel: August 2016
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Domestic Economy Lahore - Islamabad

Helpful?
2 Thank JaneX7536ZR
Islamabad, Pakistan
Level 6 Contributor
248 reviews
54 helpful votes
Reviewed September 28, 2016 via mobile

PIA has greatly improved its service standards in terms of flight schedule, food quality and staff employees.

Date of travel: September 2016
Domestic Economy Islamabad - Karachi
Helpful?
1 Thank AmirJahangir
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Luton, United Kingdom
Level 2 Contributor
9 reviews
6 helpful votes
Reviewed September 28, 2016

This has got to be one of the worst airlines in the world, words cannot express enough how bad they are. The air hostesses have a terrible attitude and are openly rude. The planes are visibly in a poor state, on a 7 hour flight and the tv screens did not even work, air con is never on and food...

Date of travel: November 2015
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International Economy London - Islamabad

Helpful?
Thank Asif A
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed September 28, 2016

Excellent food and Excellent service in economy class.Fare is very cheap and service is very good.I travel with my children very bit late but boading staff was very helpful they issue the boarding with very good seats.

Date of travel: September 2016
International Economy Lahore - Jeddah
Helpful?
Thank 136rais
Islamabad, Pakistan
Level 6 Contributor
248 reviews
54 helpful votes
Reviewed September 25, 2016 via mobile

PIA has greatly improved its service standards in terms of flight schedule, food quality and staff employees.

Date of travel: September 2016
Domestic Economy Islamabad - Karachi
Helpful?
Thank AmirJahangir
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2 reviews
3 helpful votes
Reviewed September 16, 2016

I had been hearing very bad experiences about PIA and their staff. I am sharing my personal experience, I found this Air line very comfortable, service is quite fantastic and flight timings were accurate. wish to book in future

Date of travel: September 2016
International Economy Dubai - Karachi
Helpful?
3 Thank Alex M
See travel tips for airlines
“Keep your expectations low.”
99sobi, 21 Jan 2019 | Read review
“The only problem is too many childrens and infants,crying all 15 hrs of the flight. Parents should be adviced to plug the childrens ears”
Adventure292498, 5 Jan 2019 | Read review
“Only fly if you have to.”
themarvel2004, 24 Dec 2018 | Read review
“Don't use them until they improve EVERYTHING”
firrahs, 19 Dec 2018 | Read review
“If you don't want to waste time at other airports to change flight & want a Non Stop Direct Flight. PIA is perhaps the only Airline.”
abids536, 18 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Pakistan International Airlines
The national flag carrier, Pakistan International Airlines (PK) is headquartered in Karachi and has hubs at Jinnah International Airport (KHI), Allama Iqbal International Airport (LHE) and Islamabad International Airport (ISB). It has also designated seven focus cities. The airline was founded in 1946 as Orient Airways. Pakistan International flies to about 30 domestic destinations and 35 international destinations in 28 countries across the Middle East, Asia, Europe and North America. The carrier's fleet of 36 aircraft feature a variety of configurations, including one-cabin (Economy Class), two-cabin (Business Class and Economy Class, or Economy Plus and Economy Class) and three-cabin (Business Class, Economy Plus and Economy Class) configurations.
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