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Philippine Airlines (PAL)


2,724 reviews
Headquarters: PNB Financial Center Macapagal Blvd, Pasay, Luzon 01330 Philippines 011 63 2 855 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,724 Reviews from our TripAdvisor Community

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2,724 reviews from our community

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Showing 2,289: English reviews
Osaka, Japan
1 review
Reviewed yesterday
NEW

DO NOT FLY THIS AIRLINE AND DO NOT FLY THROUGH MANILA. We recently used Philippine Airlines to fly from Osaka to Toronto, return trip, through Manila. Our first major problem arose when we landed in Manila. before switching flights we were sent to a transfer desk where we waited maybe 30 minutes in line before being assisted. My partner requires...

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International Business Class Toronto - Osaka

Helpful?
Thank _josiea1302
1 review
Reviewed yesterday
NEW
via mobile

Our flight was delayed for 17hrs, then once the check in counter opened we lined up for 2hrs and upon reaching the staff. They told us that theres no more seats available hand have to rebook. See how great the costumer service and how they handled things. They could just have informed us earlier saving us the time and effort...

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International Economy Manila - Toronto

Helpful?
Thank Al Christopher A
Level 4 Contributor
29 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Apart from the delay which many times it’s not the airline fault I like this airline,plane seats are very comfortable and although you fly only for 1 hour you get food and drink and the food it’s really fresh well done

Domestic Economy Cebu Island - Manila
Helpful?
1 Thank Jason P
2 reviews
Reviewed yesterday
NEW
via mobile

Dear P.A.L,when the flight delay u make us wait.but when we late for our flight u guys dnt even bother to wait for us.wat in the hell is the management n staff is doing.u guys only gave us only food as an apology.this will be the last time that i be flying P.A.L,u guys sucks.

Southeast Asia Economy Manila - Singapore
Helpful?
Thank Mohamed Khairil M
Makati, Philippines
Level 5 Contributor
34 reviews
17 helpful votes
Reviewed yesterday
NEW

I love flying Business Class! Aside from priority lanes and the lounge, I love how flying business can make me relax and destress a bit. The best business class experience on a Philippine domestic flight that I had was my flight in an A330 aircraft from Manila to Cebu. The flight is a PR1859 daily service that leaves Manila at...

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Domestic Business Class Manila - Cebu Island

Helpful?
1 Thank AbbieReal
1 review
Reviewed 2 days ago
NEW
via mobile

Don’t ever fly Philippines airlines. I was stuck in the Manila airport for a day due to some technical issues and we had to sleep on bench. The passengers were not treated well and not taken care of. The elderly people suffered and had a very tough time.

International Economy Singapore - Vancouver
Helpful?
Thank rameez z
Cagayan de Oro, Philippines
Level 4 Contributor
25 reviews
16 helpful votes
Reviewed 2 days ago
NEW

Took Davao-Manila flight thru this airline. I dont feel any hassle from checking in to plane ride despite a not so good weather condition. The plane is quite spacious because its super big (3 rows+aisle+4 rows+aisle+3 rows). The plane has a tablet at the back of every seat & a gadget charger. The crew has an excellent service. I love...

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Domestic Economy Davao City - Manila

Helpful?
1 Thank PAUL R R
Makati, Philippines
Level 6 Contributor
291 reviews
52 helpful votes
Reviewed 2 days ago
NEW

My return flight to Manila from Davao was better than the flight going there. The service was the uusual- good! Flight attendants from PAL always try to make your flight as pleasant as possible. Sometimes, that's the saving grace of this carrier to make up for the delays in departure/arrivals etc.. The plane used was a smaller one but it...

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Domestic Economy Davao City - Manila

Helpful?
1 Thank JYao55
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Quezon City, Philippines
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

After web check-in, baggage drop-off was a breeze. I was even able to change my seat. Boarding was punctual but take-off was delayed by more than an hour due to “land traffic” at Mactan International Airport. I was expecting a quiet, restful flight. I was seated along a family of either mainlanders from China or Taiwan. The two young children...

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Domestic Economy Cebu Island - Manila

Helpful?
Thank Rose D
Westport, Connecticut
Level 6 Contributor
210 reviews
47 helpful votes
Reviewed 2 days ago
NEW

Long haul starting from the east coast. Appeared to me new equipment and, yes, it had the in seat entertainment that was helpful for a 14 hour flight. Departure was late but time made up in the air. I will endeavor to move up a class when flying long haul in the future. A group of us were flying and...

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International Economy Los Angeles - Manila

Helpful?
1 Thank Betsy R
See travel tips for airlines
“Just plan your travel and purchase your ticket in advance for a cheaper ticket.”
657paulrr, 19 Aug 2018 | Read review
“up grade if you can afford”
The_Nomad_11, 18 Aug 2018 | Read review
“Do not fly with this airline!”
nd250, 18 Aug 2018 | Read review
“Make sure you leave plenty of time - it will run late. I have flown it 20 times in last 2 yrs - at least 15 late - 8 over 1 1/2 hrs late,”
markboyd60, 17 Aug 2018 | Read review
“Make sure you aren't in a rush. Never runs on time.”
markboyd60, 17 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Philippine Airlines (PAL)
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.

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