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Philippine Airlines (PAL)


3,083 reviews
Headquarters: PNB Financial Center Macapagal Blvd, Pasay, Luzon 01330 Philippines 011 63 2 855 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,083 Reviews from our TripAdvisor Community

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3,083 reviews from our community

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Showing 2,604: English reviews
Quezon City, Philippines
Level 6 Contributor
977 reviews
394 helpful votes
Reviewed yesterday
NEW

Flight was on time, service was good. Checking in was very good. Flight attendant was very friendly. Food was regular. Did not find my duty free item, but can order thru Pal boutique so I can receive on way back. Was surprise that on online check, all aisle seat had a charge. So I chose window seat, but during checking...

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North Asia Economy Manila - Tokyo

Helpful?
Thank Z969SQjohnc
Perth, Australia
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 2 days ago
NEW

First time using Philippines Airlines. Service was very good,plane looked modern and clean,timing was on time and staff very friendly and helpful in the air and in the airport. Only issue was getting from terminal 2 to terminal 3 using the airport shuttle bus, Everyman for himself and not well organised, need to have at least 90 minutes between flights...

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Domestic Economy Manila - Bohol Island

Helpful?
1 Thank Compass181992
Makati, Philippines
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I booked Moslem Meal early by contact them via facebook, it is easy and fast. Its really improving as the meals given really like you fly a full service airline. You also can enjoy entertainment by wifi onboard, make sure download and install flypal apps before you go. The rest have no different, still better. Definitely will fly PAL again!!!

Southeast Asia Economy Singapore - Manila
Helpful?
Thank Galih_Wanggono
2 reviews
Reviewed 3 days ago
NEW
via mobile

First time using Philippines Airline's. Service very good, plane looked modern and clean, timing on time and staff very friendly and helpful in the air and inthe Airport. Only issue was getting from terminal 2 to terminal 3 with suitcase using the airport bus, every man for himself and not well organised, need at least 90 minutes between flights to...

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Domestic Economy Manila - Bohol Island

Helpful?
Thank Charles M
Bagram, Afghanistan
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Service was top notch, well worth the additional cost for a long flight. Attendants were very attentive and catered well to travelers needs. I will definitely opt for this service on my next flight if it's available.

International Business Class Manila - Dubai
Helpful?
1 Thank Michael H
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW

The flight was smooth sailing. There were no problems encountered from check in to boarding until arrival to Manila. Unfortunately for me being a tall person, the seat was quite cramped since I have long legs but for a short haul flight, it's bearable. Our luggage was even one of the first to be offloaded which is good considering that...

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Southeast Asia Economy Kuala Lumpur - Manila

Helpful?
1 Thank jerseymike45
Melbourne, Australia
Level 3 Contributor
22 reviews
18 helpful votes
Reviewed 3 days ago
NEW

Excellent food and service provided in the cabin, however I have to wonder what priority baggage means as at both ends of the flight my baggage was hardly prioritized in it's arrival on the carousel?

International Business Class Melbourne - Manila
Helpful?
1 Thank Warren S
Vancouver, Canada
Level 3 Contributor
21 reviews
5 helpful votes
Reviewed 3 days ago
NEW

My flight to Manila was OK. Booking the ticket on line was easy and quick. You can also book your flight by calling PAL 800 number and somebody can help you book your flight. I find booking on line or calling the PAL 800 number convenient and you can book any time 24/7 I find you can get a better...

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International Economy Vancouver - Manila

Helpful?
1 Thank Lopez P
Melbourne, Australia
Level 4 Contributor
24 reviews
5 helpful votes
Reviewed 3 days ago
NEW
via mobile

A great airline to fly to Manila. Check in was quick. Lounge was first class. Breakfast was amazing.The highlight was the massage chair ! Sit back and relax.

International Business Class Melbourne - Manila
Helpful?
1 Thank 693ChrisR
Chester, United Kingdom
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed 3 days ago
NEW

We have travelled with Philippine Airlines many times over the past eighteen years.The flights have all been internal ones. Flown to Cebu,Palawan,Negros Oriental,Mindanao,Boracay (Aklan),Bohol,Leyte. We find the staff effect and courteous. Never been delayed . We like the way the staff ensure the people adhere to the safety regulations and make sure people remain seated till the plane reaches the...

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Domestic Economy Cebu Island - Manila

Helpful?
1 Thank briancleary2017
See travel tips for airlines
“Front aisle.”
Z969SQjohnc, 17 Nov 2018 | Read review
“Allow plenty of time if transferring between terminals @Manila Airport.”
Compass181992, 16 Nov 2018 | Read review
“Booked meal earlier, you can get your meal first than others on board.”
Galih_Wanggono, 16 Nov 2018 | Read review
“Book your flight on line and not with a travel agent. You get a better price and service.”
lopezp500, 15 Nov 2018 | Read review
“Book well in advance to get the best deal.”
briancleary2017, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Philippine Airlines (PAL)
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.

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