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Philippine Airlines (PAL)


2,623 reviews
Headquarters: PNB Financial Center Macapagal Blvd, Pasay, Luzon 01330 Philippines 011 63 2 855 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,623 Reviews from our TripAdvisor Community

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2,623 reviews from our community

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Showing 2,200: English reviews
Melbourne, Australia
Level 3 Contributor
8 reviews
Reviewed yesterday
NEW

Flight was overall pretty good travelling home from Manila to Melbourne on one of the new A330-300 aircraft. Bonus was the inbuilt entertainment consoles into the back of the seats as we had previously read there were none and we were to be given hand held devices instead. Unfortunately flight was delayed for over an hour as we were waiting...

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International Economy Manila - Melbourne

Helpful?
Thank Thomasplc
1 review
Reviewed yesterday
NEW

Went to the Philippines back in 2016 and all my flights with PAL were delayed. Went back to the Philippines again in 2018 and it took me almost 2 and a half days to get to Davao because of constant delays. BTW I also spent money for a surprise party so i could surprise my wife but that didnt work...

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International Economy Edmonton - Davao City

Helpful?
Thank Aaron P
Pasig, Philippines
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed yesterday
NEW

I wonder what the upgrade in level (Four Star) was for? Aircraft was the same with small seats & leg room that make it difficult for you to move & get out to go to the toilet if you got the window or middle seat. The only toilet for the economy section was situated near the tail area thus many...

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North Asia Economy Manila - Taipei

Helpful?
Thank Christina H
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW

So far from Mnl to Dxb vs was fare. food and service was good. Aircraft was clean and space was fine.

International Economy Manila - Dubai
Helpful?
Thank Brye P
Toronto
Level 3 Contributor
15 reviews
48 helpful votes
Reviewed yesterday
NEW

Terrible customer service. Coming in, flights were delayed. Manila is a small airport with very busy traffic. After boarding, had to sit inside an airplane for over an hour to get a clearance. On the way back, the plane was overbooked so they were looking for volunteers to give up their seats. No one did. Further delay of 3 hours....

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International Economy Manila - Sydney

Helpful?
Thank keitysja
1 review
Reviewed 2 days ago
NEW
via mobile

Don't do it, it's not worth it. Had flights delayed for three days.. They're good at making you believe everything is going to be OK.. I had luggage issues (weight was fine when I departed from Bkk but an issue when departing from Manila) and delay issues. The staff aren't helpful they just follow by the book.. It's pathetic I've...

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Southeast Asia Economy Manila - Bangkok

Helpful?
Thank I P
1 review
Reviewed 2 days ago
NEW

I live in Canada and I am vacationing to the Philippines in August. I booked a domestic flight online which it is already confirmed and I called just to find out what is the rebooking fee along with fare difference and for some odd reason the customer service rep for Philippine airlines seems like he was not interested in helping...

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Domestic Economy Cebu Island - Manila

Helpful?
Thank Jeffrey Z
1 review
Reviewed 2 days ago
NEW
via mobile

I came into this through a search in google "PAL fligths always delayed'. And its true, i always like to fly pal because i am a frequent traveler in my company and i chose pal because of the miles. However, many times it is always delayed specifically flgiths from outside philippines goign back ro manila and true there is compensation...

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Southeast Asia Economy Hong Kong - Manila

Helpful?
Thank Newton A
Silang, Philippines
Level 5 Contributor
41 reviews
11 helpful votes
Reviewed 3 days ago
NEW

Took a business class flight to Aukland so I was looking forward to a restful flight to New Zealand. I was very disappointed to find out we were going to take an old plane which had seats that didn't turn into beds. On our way back to Manila, I asked why that was so and I was told to rally...

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International Business Class Manila - Auckland

Helpful?
Thank MommyMaricel
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 3 days ago
NEW

I enjoyed a very relaxing 12 hour flight. From the time I entered the plane and disembarked upon arrival in San Francisco, the staff greeted us with smiles. They were all very friendly and accomodating, always looking after my needs.

International Business Class Manila - San Francisco
Helpful?
Thank Nancy B
See travel tips for airlines
“Can definitely recommend the massage service near departure gate 1 after you go through customs. Only $13 for 30 mins.”
Thomasplc, 22 Jul 2018 | Read review
“Be sure to arrive a week earlier because if you expect to arrive on time with this airline then you will be disappointed.”
, 22 Jul 2018 | Read review
“you can ask your travel or booking agent to reserve a seat for you in advance if you have preferred seats”
christinahV4204NC, 22 Jul 2018 | Read review
“book 6 months prior to your flight to get good discount.”
bryep, 22 Jul 2018 | Read review
“I suggest to be late for boarding it seems timing is not a concern for this airline.”
rubeny, 19 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Philippine Airlines (PAL)
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.

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