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Primera Air


1,758 reviews
Headquarters: Digevej 114, Copenhagen 02300 Denmark 011 45 32 82 05 40 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,758 Reviews from our TripAdvisor Community

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1,758 reviews from our community

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Showing 1,190: English reviews
2 reviews
Reviewed today
NEW
via mobile

Read the reviews before booking. No WiFi and I opted out on meals. Payed an extra fee for check in baggage (50 kg) and insurance. From the reviews they seem to be known for changing and cancelling flights. I got food at the airport. I downloaded music, movies and a couple shows on my device. My flight was at night...

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International Economy Washington DC - London

Helpful?
Thank Explore786664
Louth, United Kingdom
Level 3 Contributor
22 reviews
8 helpful votes
Reviewed today
NEW

I thought I'd got a good deal when I booked our flights from London to Boston, Massachusetts. Extra legroom and 23kg luggage allowance. No meals on the flight (they seemed expensive) but I was happy with our booking ... until Primera cancelled our flights. We are still waiting for a refund. I wish I'd known how unreliable this airline is....

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International Economy London - Boston

Helpful?
Thank Plaskitts
1 review
Reviewed today
NEW
via mobile

Excellent service,flight on time and great perdormance of the crew.For the same money I would have paid a trip with Ryanair but this was a hundred times better.Highly recommended!

Europe Economy Alicante - London
Helpful?
Thank Alex F
London, United Kingdom
Level 3 Contributor
8 reviews
Reviewed today
NEW

Our flight from Malaga to London was on time, in fact the flight arrived before the scheduled time. Staff was friendly. Seat was comfortable. You can't expect much more than these from a low cost airline. After reading some negative reviews I was worried about the flight but it met my expectations. Keep it up.

Europe Economy Malaga - London
Helpful?
Thank Farah F
Kitchener, Canada
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed today
NEW

Perfect flight,excellent crew,clean,comfortable. We will fly with Primera again next year. Tank you very much

International Economy London - Toronto
Helpful?
Thank Hania Z
1 review
Reviewed today
NEW
via mobile

I recently flew from Birmingham to Malaga with Primera Air, not a terrible experience but not great either! The cost of the flight was reasonable and once we took off the flight was OK. However there were a number of things which in my opinion could do with being improved. There are only a hanful of the airports that you...

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Europe Economy Birmingham - Malaga

Helpful?
Thank Stantm31
New York
Level 3 Contributor
18 reviews
39 helpful votes
Reviewed yesterday
NEW

I never got to experience Primera's in-flight quality because my flight... was canceled! A couple of week before my departure date I received an email from the 'Irregularity" department of Primera (yes, they have such a department!) informing me, in clumsy English, that "for operational reasons" my flight was canceled. They offered either a refund or to rebook me with...

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International Economy New York City - Paris

Helpful?
Thank Nick M
1 review
Reviewed yesterday
NEW
via mobile

From the second I checked in at Logan and was greeted by a rude attendant to them losing my luggage and not helping me find it, or the rude people I spoke to on the phone I would say walk to your destination instead of dealing with this mouth breather of a company. Nothing about this airline is redeemable and...

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International Economy Boston - London

Helpful?
Thank Jordan R
Cambridge, United Kingdom
1 review
1 helpful vote
Reviewed yesterday
NEW

The flights met all my expectations. They were on time both ways, and the staff were welcoming and helpful. A bonus was that the seats in the fairly new Airbus A321 had very generous leg room. I was aware of the airline’s operating model, so knew that there would be no seat-back entertainment or free food and drink. With this...

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International Economy London - Newark

Helpful?
1 Thank rdlarter
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

This airline is absolutely shocking. They were late on our both journeys of our return flights to Malaga from Birmingham. They give no communication to the airport to provide passengers as to why they are late. You don’t get an apology when you board either. I will definitely not fly with this airline again and would recommend even my worst...

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Europe Economy Birmingham - Malaga

Helpful?
Thank Simon M
See travel tips for airlines
“I would pay extra and avoid this airline.”
Plaskitts, 23 Sep 2018 | Read review
“Some airports don't offer online check in, so be prepared to stand in the long queue for desk check in.”
350farahf, 23 Sep 2018 | Read review
“Excellent flihgt”
haniaz2013, 23 Sep 2018 | Read review
“Don't use them - times are simply unreliable.”
kevincusack, 21 Sep 2018 | Read review
“Hang luggage will be weighed at check-in- make sure your bag is less than 10 kg”
mattsdwatson, 20 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Primera Air
Originally named JetX, Primera Air (PF) is a Danish airline founded in 2003. It primarily serves the leisure market and offers charter flights to about 45 destinations in 21 countries in Europe, Africa, the Middle East and Asia. Primera Air has a fleet of two Boeing 737-700 and six Boeing 737-800 aircraft. The airline has five operating bases: Billund Airport (BLL), Copenhagen Airport (CPH), Oslo Airport (OSL), Helsinki Airport (HEL) and Stockholm-Arlanda Airport (ARN). The airline charges additional fees for seat selection, onboard meals and checked luggage.

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