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Qantas

Headquarters: 10 Bourke Road, Mascot, New South Wales Australia 02020

Overview

3.53.5 of 5 bubbles21,509 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.5 of 5 bubbles
Onboard Experience3.5 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding4.0 of 5 bubbles
Food and beverage3.5 of 5 bubbles
About Qantas
Airline Alliance
oneworld

Airline Summary

Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.
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21,509Reviews
3,745Photos
100Tips
3.5
21,509
Excellent
7,610
Very good
6,162
Average
3,120
Poor
1,754
Terrible
2,863

Popular mentions


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ddc4me
3 contributions
5.0 of 5 bubbles
Go Qantas for comfort
Brisbane - PerthDomestic
Highly recommend Qantas flights. Took the same flight to Perth with Virgin the week before and By comparison Qantas seating was comfortable and enough legroom, they provided free in-flight entertainment and a meal. Virgin was cramped and uncomfortable, no food or entertainment. Qantas stewards were sociable, accommodating and friendly. Keep up the great work Qantas.
Date of travel: February 2025
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written February 7, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mohinder P
2 contributions
1.0 of 5 bubbles
Correction
Brisbane - New DelhiInternational
Customer service is very poor.I made booking on website but I dont have last name so I put my one name in last name so I did call to check my details if I put right .waiting from one week still not sort out .spoke with 30 time every time diffrent person and giving diffrent answer .they told you have cancel booking and make another booking just because of last name . never ever going with them in future.
Date of travel: February 2025
Written February 6, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

mark c
Nottinghamshire, United Kingdom
12 contributions
3.0 of 5 bubbles
Vegetarian breakfast -Dog's vomit wrapped in an old man's hankie.
Singapore - SydneyInternational
The plane wasn't too bad, even in economy and the flight staff were wonderful. However, the Qantos vegetarian breakfast served on the plane can best be described as 'dog's vomit wrapped in an old man's hankie - warm, wet and very nasty (see photo). Strange, they then bought the meat eaters' breakfast, egg and mushroom bake - also vegetarian. Obviously, not much joined up thinking at Qantos.
Date of travel: February 2025
3.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
2.0 of 5 bubbles
In-flight Entertainment
4.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written February 5, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Aidan S
Sydney, Australia
2 contributions
5.0 of 5 bubbles
DEFINATELY FLY QANTAS!!
Sydney - Los AngelesInternational
I had a really smooth experience flying with Qantas from Sydney to Los Angeles. The check-in was quick and easy, and the staff were friendly throughout the flight. The seats were comfortable, with enough legroom for the long haul, and the in-flight entertainment kept me busy. The food was decent, and the crew made sure everything went smoothly. The flight landed on time at LAX with no issues. Overall, a solid, reliable flight. Would definitely fly Qantas again.
Date of travel: September 2024
4.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
4.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written February 5, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

oj
Melbourne, Australia
1 contribution
1.0 of 5 bubbles
Don’t fly Qantas to hit the snow in Japan
Melbourne - TokyoInternational
In one journey, domestic flight to connect with international flight was cancelled and then bags were not put in the international flight. No contact from Qantas, just waiting in Tokyo trying to work out where my bags are. Don’t fly Qantas if you’re planning to hit the snow in Japan. You’ve been warned.
Date of travel: February 2025
Written February 3, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 20,391
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Qantos vegetarian breakfast- dog's vomit wrapped in an old man's hankie
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Cold scrambled egg, cold baked beans and incinerated bacon.
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A 2" steak with 4 undercooked French beans on a bed of cold mash.
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Showing results 1-5 of 3,745
ddc4me
3 contributions
5.0 of 5 bubbles
Give Qantas a try, they have changed.
Read full review

Aidan S
Sydney, Australia
2 contributions
5.0 of 5 bubbles
definately fly
Read full review

Jillian B
1 contribution
1.0 of 5 bubbles
Have back up plans if flights are cancelled
Read full review

Eko1228
Wolli Creek, Australia
50 contributions
1.0 of 5 bubbles
Do not book this airline
Read full review

Liliana C
Bondi, Australia
15 contributions
1.0 of 5 bubbles
Do not use them. Unreliable, unhelpful, dishonest.
Read full review

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Showing results 1-5 of 100
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