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Royal Air Maroc


3,057 reviews
Headquarters: Aeroport de Casablanca-Anfa, Casablanca Morocco +212-3260 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,057 Reviews from our TripAdvisor Community

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3,057 reviews from our community

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Showing 958: English reviews
Falmouth, United Kingdom
Level 6 Contributor
164 reviews
48 helpful votes
Reviewed yesterday
NEW
via mobile

Regardless of giving you a free stop over at Casablanca what is a massive plus, this was the reason I have travelled with them. Service is appalling, flight attendants rude and with sense of minimum customer service. I came from São Paulo to casablanca without watching anything as my screen wasn’t working and no one bothered to fix or ask...

Date of travel: January 2019
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International Economy London - Sao Paulo

Helpful?
Thank prado_carlos
Level 3 Contributor
22 reviews
Reviewed yesterday
NEW
via mobile

I chose Royal Air Maroc because they had the best flight times based on my travel plans, but I would not recommend it. The plane was super old and it was dirty. My tray-table was disgusting. When I put the tray-table down when they were serving dinner there were crusts of spilled food all over it. The worst, however, was...

Date of travel: January 2019
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International Economy Marrakech - New York City

Helpful?
Thank BBtravel123
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed yesterday
NEW

The flight was "okayish". Landed in Casablanca for a 12 hour layover that's when the nightmare started. There was nobody to direct passengers on transit to the correct location. I had to ask multiple people, most of whom do not speak English where to go for what. After a whirlwind tour of the airport i finally got to the room...

Date of travel: December 2018
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International Economy Washington DC - Banjul

Helpful?
Thank Abdul K K
Washington DC, District of Columbia
Level 4 Contributor
32 reviews
15 helpful votes
Reviewed 3 days ago
NEW

I flew Royal Air Maroc to Rome. They cancelled my original flight but they put us up in Casablanca for a day which was fine we got to see Morocco. The flights were fine they have TVs in the seats where one can watch movies and tv shows for free. They serve hot meals inflight.

Date of travel: October 2018
International Economy Washington DC - Rome
Helpful?
Thank Traveler_20010
2 reviews
Reviewed 3 days ago
NEW
via mobile

Flying with this company has been a total nightmare with the hostess shouting for asking toilet paper.On the top of that they lost my luggage and after a week still has not been tracked.During this time I received ZERO assistance,with the local and airport office not picking the call for more than 3 days,shouting at me that I am bothering...

Date of travel: January 2019
More 
International Economy Rome - Nairobi

Helpful?
Thank Lulli19
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 3 days ago
NEW

They lost 2 bags checked bags in Agadir connection. Ok that happens. What is unacceptable is that they located the bags immediately but it took 2 days (and several flights came from Agadir during that time) until we got our bags.They did not deliver at the hotel. We had to go twice to Dakhla airport and actually had to fight...

Date of travel: December 2018
More 
International Economy Lisbon - Ad Dakhla

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Thank Joao C
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Coming from an 8hr flight on a different airline where I wasn’t fed anything or offered even water, Flying this airline was a refreshing pleasure! The flight attendants were kind, the food was delicious, and everything ran smoothly! I would definitely recommend this airline to a friend and next time I go to Morocco (hopefully) soon I will definitely keep...

Date of travel: December 2018
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International Economy London - Marrakech

Helpful?
Thank Shanhem1
Peterborough, United Kingdom
Level 3 Contributor
11 reviews
Reviewed 3 days ago
NEW
via mobile

I flew from London to Casablanca on 7/01. Flight was on time and the service was excellent. Even though we took off late, the flight made up the time. Highly recommended.

Date of travel: January 2019
International Business Class London - Casablanca
Helpful?
Thank amukutuma
Torrance, California
Level 4 Contributor
26 reviews
21 helpful votes
Reviewed 3 days ago
NEW
via mobile

I have had bad experiences with RAM but as of lately(past year) they are getting better and better. I frequent morocco almost every 2 months and am starting to use RAM more and more as it's the fastest way to get to Casablanca. The food is very very good for an economy flight. The new decor of the seats....way better...

Date of travel: December 2018
More 
International Economy New York City - Casablanca

Helpful?
Thank flightshotelsfood
London, United Kingdom
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

I have a confirmed ticket with this terrible airline, only for me to get to the airport and turn back like a little child that they have cancelled my ticket without any notification 😳 On Boxing Day for that matter, I got in touch with my travel agent and did a three ways calls and I could hear my travel...

Date of travel: January 2019
More 
International Economy London - Lagos

Helpful?
Thank olaiwola
See travel tips for airlines
“Find another airline please if possible.”
abdulkk, 15 Jan 2019 | Read review
“Be prepared to fight to retrieve lost luggage. Be prepared that they won't take responsibility in case something goes wrong”
joaoc474, 13 Jan 2019 | Read review
“Get the first row behind business class.”
AndySin65, 11 Jan 2019 | Read review
“Dont use this airline”
janjljljl, 5 Jan 2019 | Read review
“Avoid this company”
Senegal68, 20 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Royal Air Maroc
Royal Air Maroc (AT) is Morocco's national carrier and the country's largest airline. Founded in 1957, the airline operates from a hub at Casablanca's Mohammed V International Airport (CMN). Marrakesh Menara Airport (RAK), Tangier Ibn Battouta Airport (TNG) and Paris Orly Airport (ORY) are focus cities for Royal Air Maroc. The airline's fleet of 53 planes fly to 94 destinations. These include 15 domestic cities and more than 50 countries across Africa, Europe, the Middle East, Asia and North America. Royal Air Maroc also has codeshare agreements with nine other airlines.
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