We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Royal Air Maroc


2,382 reviews
Headquarters: Aeroport de Casablanca-Anfa, Casablanca Morocco +212-3260 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

2,382 Reviews from our TripAdvisor Community

Write a Review

2,382 reviews from our community

Filter reviews by popular destinations:
All reviews Casablanca Marrakech Paris Sao Paulo New York City Agadir Lisbon Rio de Janeiro Montreal Madrid London Marseille Milan Brussels
Traveller rating
Cabin
  • (696)
  • (0)
  • (55)
  • (0)
Route
  • (677)
  • (29)
  • (29)
  • (18)
  • (0)
  • More
Language
  • More
Showing 753: English reviews
Sun City, Arizona
Level 6 Contributor
314 reviews
168 helpful votes
Reviewed yesterday
NEW
via mobile

We were not notified of a six hour delay in departure when we checked in online. When we checked in at the airport we were informed at that time, but too late to have been able to stay at our hotel without wasting time at the airport. We only received an email apologizing for the delay after showing up at...

More 
International Economy Casablanca - New York City

Helpful?
Thank Redfoot
NY
Level 6 Contributor
114 reviews
20 helpful votes
Reviewed 4 days ago
NEW

My flight was comfortable and I had good food and the entertainment was good, they had good options - movies, games, music. I took the flight to Madrid and then to Casablanca for a tour of Morocco. I had a good experience and would consider using the airline again. The food and snacks were good, I was happy with the...

More 
International Economy New York City - Casablanca

Helpful?
Thank aquasun25
1 review
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Bed service , customer service they are bad I have to Fly from Morocco to New York There said we can’t fly علش عملن ‏إظراب

International Economy Casablanca - New York City
Helpful?
1 Thank Loubna Aya B
1 review
Reviewed 4 days ago
NEW
via mobile

RAM cancelled my flight and did not bother to email me, call me or text me. I went to do my online check-in and I noticed I was put on another flight for the following day. I am thinking it may be my mistake when I booked. I looked at my booking, nop! It wasn’t my mistake. I call them...

More 
International Economy Washington DC - Casablanca

Helpful?
Thank Raquel A
Jeddah, Saudi Arabia
Level 2 Contributor
5 reviews
Reviewed 4 days ago
NEW

I have never faced such an improper way of treating passengers! I'm staying in KSA and my Family staying in Jordan, we planned to spend Eid Holiday in Istanbul together, I booked their round-trip tickets from Amman / Jordan to Istanbul Departing on August 17, 2018 returns in August 24, 2018 in order to arrange my flight accordingly and then...

More 
International Economy Amman - Istanbul

Helpful?
Thank Alaa N
Warsaw, Poland
1 review
Reviewed 5 days ago
NEW

Due to staffing problems that apparently occurred because of a strike of the crew, my flight took off 4 hours later than planned. This caused me missing my connecting flight and I had to overnight in Frankfurt. The airline organized a hotel room for me and paid for its costs, but the information flow to the passengers was absolutely horrible...

More 
International Economy Casablanca - Frankfurt

Helpful?
Thank Ludo_9148
Amman, Jordan
1 review
Reviewed 1 week ago via mobile

Air maroc cancelled the filght and said that my tickets are not valid due to a computer error, and had to cancel my hotel too and lost the money for that cause I couldn’t find another flight

International Economy Amman - Istanbul
Helpful?
Thank aallan973
2 reviews
1 helpful vote
Reviewed 1 week ago

Disrespect is an understatement. Booked a flight and paid for it before hand and these horrible customer service people call me to tell me it was a mistake and told me there is nothing they can do, hours before the flight then cuts the phone on me. Just so rude.

International Economy London - Casablanca
Helpful?
1 Thank Valerie A
Level 3 Contributor
13 reviews
Reviewed 1 week ago via mobile

I am sitting on the ground in a Royal Air Maroc plane waiting to depart Brussels for Casablanca. We are currently delayed by two hours and have another hour of delay to go. I am aware that air traffic control over France is out of their hands and I am truly not that fussed. But, goodness me is the crew...

More 
International Economy Brussels - Casablanca

Helpful?
Thank Amanda G
1 review
1 helpful vote
Reviewed 1 week ago

My mother and I booked flights on RAM, and then my mother found out she had cancer a week later and thus couldn't travel. RAM refused to refund her 200 Euro cancellation fee, even though she had a letter from her doctor verifying that she could not fly. I still took the trip, and had a terrible experience with this...

More 
International Economy New York City - Lisbon

Helpful?
1 Thank Emma N
See travel tips for airlines
“Don't reserve with them as they might cancel the flight any time”
AlaaH346, 12 Aug 2018 | Read review
“Before booking, check the news. If there are current articles about strikes of the crew, try avoiding the airline.”
Ludo_9148, 11 Aug 2018 | Read review
“Don’t even bother, you don’t need the stress”
315valeriea, 7 Aug 2018 | Read review
“If you have a long layover, ask if you can be provided a hotel room.”
156edl, 6 Aug 2018 | Read review
“RAM is going low cost while you pay full price....”
lemal2017, 31 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Royal Air Maroc
Royal Air Maroc (AT) is Morocco's national carrier and the country's largest airline. Founded in 1957, the airline operates from a hub at Casablanca's Mohammed V International Airport (CMN). Marrakesh Menara Airport (RAK), Tangier Ibn Battouta Airport (TNG) and Paris Orly Airport (ORY) are focus cities for Royal Air Maroc. The airline's fleet of 53 planes fly to 94 destinations. These include 15 domestic cities and more than 50 countries across Africa, Europe, the Middle East, Asia and North America. Royal Air Maroc also has codeshare agreements with nine other airlines.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

324 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (324)
Viewed
Onboard Feature (13)
Viewed
Food and Drink (48)
Viewed
Airport (29)
Viewed
View from Window (19)
Viewed
Cabin (15)
Viewed
Seat (11)
Viewed
Airline Lounge (3)
Viewed
Our fleet (3)
Viewed
Other (183)