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Royal Brunei Airlines


607 reviews
Headquarters: RBA Plaza Jalan Sultan, Bandar Seri Begawan BS 8671 Brunei Darussalam 011 673 222 5931 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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607 Reviews from our TripAdvisor Community

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607 reviews from our community

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Showing 566: English reviews
Dubai, United Arab Emirates
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed today
NEW

We had a long journey from Dubai to Denpasar Bali and with a long flights you generally are concerned about comfort, entertainment and in-flight meals. We chose Royal Brunei as we got attractive price and convenient flight times for takeoff and landing. While the return journey had a long transit in Brunei, we had a choice to visit the city...

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International Economy Dubai - Denpasar

Helpful?
Thank hrupawala
1 review
Reviewed 2 days ago
NEW

Flight from Dubai to Jakarta,transit in Brunei. After 8 hours traveling from Dubai to Brunei and Waiting for 5 hours to take another flight to Jakarta,after 5 hours staff in airport just inform flight delay for 1 hour, after waiting 1 hour staff in airport inform delay for another 1 hour. I try to ask them, but no answer just...

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International Economy Dubai - Jakarta

Helpful?
Thank Rony K
Haverhill, United Kingdom
Level 4 Contributor
40 reviews
24 helpful votes
Reviewed 3 days ago
NEW
via mobile

Friends of ours have visited us from Australia. Flight here ok but when they tried to check in, for the return, in advance of the 24 hour limit, for the flight back, RBA had mis connected their booking and their purchased seats had been given to others. Endless phone calls to their office made no progress other than finally getting...

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International Economy London - Melbourne

Helpful?
1 Thank gimbals
Miri, Malaysia
Level 6 Contributor
212 reviews
131 helpful votes
Reviewed 3 days ago
NEW
via mobile

They must have cramped more seats in and made row 26 extremely tight and uncomfortable for average sized adult passengers. Didn't like it. Food was alright. Luckily It was a short 2hr flight. For longer flight, I would seriously consider other airlines.

Southeast Asia Economy Singapore - Bandar Seri Begawan
Helpful?
Thank Popopo1976
Level 3 Contributor
16 reviews
10 helpful votes
Reviewed 3 days ago
NEW

Great entertainment choices from Dubai to Brunei. Food was good and even though flight was delayed they held the connecting flight for us. Great value for money

International Economy Dubai - Kuala Lumpur
Helpful?
Thank Nicky M
Melbourne, Australia
Level 2 Contributor
8 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Took a total of 6 flights to get us to Heathrow and back in June/July 2018. The Dreamliners seating arrangement is 3/3/3, we had been allocated a 1/3 and flying with 2 small children overnight this was mission impossible. Unable to change the seats even in advance as seats were blocked. Did manage to change some of them to 2/2...

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International Economy Melbourne - London

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1 Thank 4fromMelbourne
Melbourne, Australia
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

From checking in to departing the team at Royal Brunei Airlines were fantastic. They were friendly and attentive during check in at the airport, ensuring all areas for concern were covered (in particular the new laws regarding powdered products). They were very responsive to our needs when it came to seating requirements and the need for an isle seat. We...

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International Economy Melbourne - Dubai

Helpful?
Thank Brandon S
Melbourne, Australia
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

Travelling mid June between Melbourne and Bangkok ,I decided to try Royal Brunei's business class service. The decision was based on , cost and acceptable connections in Brunei, weighed up against the additional cost of direct flights with Thai airways. Royal Brunei use the Boeing 787 Dreamliner from melbourne to Brunei ( Bandar Seri Bagawan), and the an Airbus A320...

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International Business Class Melbourne - Bangkok

Helpful?
Thank Peter P
Putrajaya, Malaysia
Level 2 Contributor
5 reviews
Reviewed 1 week ago
NEW

Flew on A320 plane KUL-BWN B1872 (old plane) flight and BWN-KUL BI873 (slightly new) flight.A little bit dissapointed as i would like to try RBA's dreamliner or neos plane but only get the A320. Old plane has a mirror in front of your seat while new plane doesn't have. Hot meals provided was good. My mom and i love the...

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Southeast Asia Economy Bandar Seri Begawan - Kuala Lumpur

Helpful?
Thank su m
Southam, United Kingdom
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago

I have flown with Royal Brunei on quite a few occasions, the cabin crew are friendly and helpful, they go out of their way to make your journey as comfortable as possible. The plane toilets are kept very clean during the flight, something that can't be said for many other airlines. In my experience they depart and arrive on time...

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International Economy Melbourne - London

Helpful?
Thank suesit2016
See travel tips for airlines
“Tips : ask for headphone or bring your own if there is no personal IFE.”
sum569, 11 Jul 2018 | Read review
“Dry airline. Pack alcohol in 100ml bottles pre flight and ask for mixers on board.”
Geoffers1817, 10 Jul 2018 | Read review
“This was a non alcoholic flight.”
adeles379, 5 Jul 2018 | Read review
“Don’t take this airline, make the longer trip via KL or Singapore”
michaelbH4515NA, 4 Jul 2018 | Read review
“If you have any concerns or questions relating to your flight. Contact customer services prior to boarding.”
kelcoke, 1 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Royal Brunei Airlines
Royal Brunei Airlines (BI) is the flag carrier of the Sultanate of Brunei and flies to about 15 destinations in Asia, the Middle East, Australia and Europe. Its fleet features plans with two different two-cabin (Business Class and Economy Class, as well as First Class and Economy Class) configurations. The airline operates from its hub at Brunei International Airport (BWN), and premium passengers have access to Royal Brunei's Sky Lounge at the airport. Although it is not a member of any of the major airline alliances, it does have codeshare agreements with several other airlines.
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