We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

RwandAir


272 reviews
Headquarters: PO Box 7275, Kigali Rwanda 011 250 788 177 000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

272 Reviews from our TripAdvisor Community

Write a Review

272 reviews from our community

Filter reviews by popular destinations:
All reviews Kigali Johannesburg Entebbe Nairobi Dubai London Harare Dar es Salaam Lagos Lusaka Mombasa Douala Mumbai Libreville Brussels
Traveller rating
Cabin
  • (217)
  • (0)
  • (39)
  • (0)
Route
  • (164)
  • (92)
  • (1)
  • (0)
  • (0)
  • More
Language
  • More
Showing 258: English reviews
Harare, Zimbabwe
Level 6 Contributor
235 reviews
58 helpful votes
Reviewed 3 days ago
NEW

Round trip experience. Journeys were on time although I was unable to check in on line both ways. Not sure what the problem is- so got allocated middle seat which is rather squashed. Service on board and on the ground was polite and it was a smooth ride with decent food. No inflight entertainment, so take something to occupy yourself....

More 
Africa Economy Harare - Kigali

Helpful?
Thank Kufunda
Cape Town
Level 6 Contributor
214 reviews
93 helpful votes
Reviewed 4 days ago
NEW

Flying business class with Rwandair on this 4 hour flight is fine but there is nothing exceptional about it. Food is decent, In Flight Entertainement is very limited (old movies) so bring your own series and movies and your device. Staff is very polite and quiet - maybe too quiet and shy. Seat is big and comfy but does not...

More 
Africa Business Class Johannesburg - Kigali

Helpful?
Thank SteffAfrica
Level 3 Contributor
10 reviews
8 helpful votes
Reviewed 4 days ago
NEW
via mobile

Good Service...although plane was small boeing 737-800 and seats dont recline into flatbed.They sometimes operate on Airbus A330-200 which is top notch and they do recline.

International Business Class Dubai - Mombasa
Helpful?
Thank Rustam T
Jersey, United Kingdom
Level 3 Contributor
18 reviews
11 helpful votes
Reviewed 4 days ago
NEW

a very comfortable experience from start to finish. The staff are professional, polite and helpful from check In to final destination. Well organised and staff are well presented. The flight was very comfortable, but I didn't need extra leg room so can't comment on others who are tall or overweight. In flight entertainment was working and watched 3 films on...

More 
International Economy London - Lusaka

Helpful?
Thank Myfanwy H
Nairobi, Kenya
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed 5 days ago
NEW

Short flights this airline is good. Staff are friendly. In-flight entertainment for these flights are not there at all.

Africa Economy Nairobi - Kigali
Helpful?
Thank sachin d
Gaborone, Botswana
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

RwandAir has become my preferred airline since April 2018. I love their service both on board and off board and how responsive they are to emergencies.

International Economy Johannesburg - London
Helpful?
Thank SesameMogotsi
Harare, Zimbabwe
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Pleasantly surprised. Pleasant staff. Clean. Reasonable food. If you really want people to write at least 100 characters then a lot of people will be turned off. Stop it it's pathetic. Will you read this ?

International Economy Harare - London
Helpful?
Thank Nigel H
Level 4 Contributor
26 reviews
7 helpful votes
Reviewed 5 days ago
NEW
via mobile

I’ve been on Rwandair on more than two occasions the last 1 month ..I like the plane it’s big and the service is very good considering the time it’s been existent..free WiFi (15minutes) and chargeable after that . What has been bad are the landings ..rough and very inconsistent..or maybe it’s just me...

Africa Economy Lusaka - Johannesburg
Helpful?
Thank Kuyo S
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW
via mobile

Very helpful pleasant staff. Clean plane, average meal, very bumpy landing but all in all a good flight and airline. Would fly again

Africa Economy Harare - Cape Town Central
Helpful?
Thank Trace O
Kenya
2 reviews
Reviewed 5 days ago
NEW

A delightful flight - comfy well attended and on time! We wondered how good they would be on longer flights as we use Rwandair a lot on inter Africa flights but were very impressed by service and comfort on the longer flight... well recommend using this service - clean new planes...

International Business Class Kigali - London
Helpful?
Thank Musiara
See travel tips for airlines
“Try and check in online.”
Kufunda, 19 Sep 2018 | Read review
“Only direct flight from Harare to Cape Town”
nigelh656, 17 Sep 2018 | Read review
“small airline, good quality service, small plane is usually full”
stunnyslove, 15 Sep 2018 | Read review
“They don't show a 7kg Carry On limit on their site but there will be one at the counter.”
LivingDreamsJoyfully, 24 Aug 2018 | Read review
“Do not check in luggage and check in online early to guarantee seas together.”
75jessical, 24 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About RwandAir
The country's flag carrier, RwandAir (WB) is headquartered in Kigali, Rwanda, and operates from a base at Kigali International Airport (KGL). Founded in 2002 at Rwandair Express, the airline also flies domestically to Kamembe Airport (KME) in Cyangugu. International flights are available 14 countries in Africa and the Middle East, including Cameroon, Kenya, Nigeria, South Africa, Tanzania and the United Arab Emirates. RwandAir also has codeshare agreements with Brussels Airlines, Ethiopian Airlines, Turkish Airlines, South African Airways and Proflight Zambia. The airline's fleet of aircraft have both Economy Class and Business Class cabins.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

169 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (169)
Viewed
Cabin (22)
Viewed
Food and Drink (26)
Viewed
Our fleet (4)
Viewed
View from Window (11)
Viewed
Airline Lounge (6)
Viewed
Onboard Feature (13)
Viewed
Airport (28)
Viewed
Seat (22)
Viewed
Other (37)