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RwandAir


303 reviews
Headquarters: PO Box 7275, Kigali Rwanda 011 250 788 177 000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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303 Reviews from our TripAdvisor Community

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303 reviews from our community

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Showing 286: English reviews
Harare, Zimbabwe
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed today
NEW

departure a few minutes late, but nice modern plane. service on-board was very good and flight very comfortable. Great that it is a direct flight to CT.

Date of travel: December 2018
Africa Economy Harare - Cape Town Central
Helpful?
Thank zimbotravels
Berlin, Germany
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Dear Community, I am writing to explain you my bad experience with Rwandair, so hopefully it can dissuade you from flying with this company. On November, 10th, 2018, their flight to Kigali, to make our connection to Brussels, has been delayed. They offered us 2 options: to book us in the next flight...18 hours later; or to manage our booking...

Date of travel: November 2018
More 
International Economy Johannesburg - Brussels

Helpful?
Thank chloeperrin64
1 review
Reviewed 4 weeks ago

It was ok. The service was good. The food was manageable. The seats are a bit narrow which makes eating meals tricky. The final waiting room for a connection at Kigali airport has no access to lavatories, so it is advisable to use these facilities before final clearance. The only demerit is that my checked luggage was lost and I...

Date of travel: December 2017
More 
Africa Nairobi - Johannesburg

Helpful?
Thank Juliet N
Kampala, Uganda
Level 4 Contributor
32 reviews
11 helpful votes
Reviewed 4 weeks ago

Booked my flight through a travel agent and had a paper ticket which usually denies you the chance to pre check in for your flight and select your seat. Got a window seat which l usually prefer on the way to Dubai BUT right next to the restrooms, so every time someone visited the loos, myself and seatmate were woken...

Date of travel: October 2018
More 
International Economy Entebbe - Dubai

Helpful?
Thank lid k
Level 4 Contributor
29 reviews
5 helpful votes
Reviewed 4 weeks ago

It was better than expected. It is still a new airline learning the ropes but they thrilled me. the staff did so much to make everyone comfortable and served us well. the flight was smooth and enjoyable except for the landings, they were rough. a passenger on board who's birthday was on that day was surprised with cake and wine,...

Date of travel: August 2018
More 
International Economy Abuja - Dubai

Helpful?
Thank Lawrence E
Cape Town Central, South Africa
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 4 weeks ago

Had a fantastic experience. Everything on time both ways. Comfy new planes. Lovely staff. Food a bit dull and average. Movies shown on overhead screens x 2 during flight (Cape Town - Harare - Kigali). Online check-in on way out - but did not receive email reminder on way back, and forgot. But still got window seat both ways -...

Date of travel: November 2018
More 
Africa Cape Town Central - Kigali

Helpful?
Thank Baljit21
Dubai, United Arab Emirates
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed 4 weeks ago via mobile

Flight was delayed out of Brussels but the onboard service was better than I expected. Changerover in Kigali is a slow one, but as much as possible they hold the plane for you.

Date of travel: October 2018
International Economy Brussels - Johannesburg
Helpful?
Thank Ashleigh_M_21
Brisbane, Australia
Level 1 Contributor
3 reviews
Reviewed 5 weeks ago

When I booked with Rwandair I had my reservations, having not flown them before. However, there was no reason for this, the flight was fantastic. The plane was ready in time for a early departure due to all passengers having been checked in. The flight itself was smooth and despite it being a short flight, we were given a "snack"...

Date of travel: October 2018
More 
Africa Economy Kilimanjaro National Park - Kigali

Helpful?
Thank Courtz47
Lagos, Nigeria
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 5 weeks ago

Smooth flight, was on time take off and landing. Only issue is no inflight entertainment so pack reading entertainment. Kind of a small plane not much legroom

Date of travel: October 2018
Africa Economy Lagos - Nairobi
Helpful?
Thank Nkay26
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed November 6, 2018 via mobile

I really would recommend Rwandair, l travelled with the flight on return from Johannesburg to Harare and l must say l was really surprised by the level of good service including the food and drinks they offer and not forgetting how clean the flights were! It was my first time flying with them and l must say l will use...

Date of travel: September 2018
More 
Africa Economy Johannesburg - Harare

Helpful?
1 Thank Forbes K
See travel tips for airlines
“Do not fly with this airline”
chloeperrin64, 6 Dec 2018 | Read review
“Carry your own snacks or meals (if on a long haul flight).”
GiftTheTraveller, 7 Oct 2018 | Read review
“Try and check in online.”
Kufunda, 19 Sep 2018 | Read review
“Only direct flight from Harare to Cape Town”
nigelh656, 17 Sep 2018 | Read review
“small airline, good quality service, small plane is usually full”
stunnyslove, 15 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About RwandAir
The country's flag carrier, RwandAir (WB) is headquartered in Kigali, Rwanda, and operates from a base at Kigali International Airport (KGL). Founded in 2002 at Rwandair Express, the airline also flies domestically to Kamembe Airport (KME) in Cyangugu. International flights are available 14 countries in Africa and the Middle East, including Cameroon, Kenya, Nigeria, South Africa, Tanzania and the United Arab Emirates. RwandAir also has codeshare agreements with Brussels Airlines, Ethiopian Airlines, Turkish Airlines, South African Airways and Proflight Zambia. The airline's fleet of aircraft have both Economy Class and Business Class cabins.
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