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SATA - Azores Airlines

632 Reviews
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, Sao Miguel 9504-528 Portugal +351-707-22-72-82 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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632 Reviews from our TripAdvisor Community

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632 reviews from our community

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Showing 367: English reviews
Level 4 Contributor
28 reviews
23 helpful votes
Reviewed 2 days ago

We had a wonderful, friendly crew and I did love that this was a non-stop flight. . However, the TVs in the back of the seats did not work and the headphone jacks were proprietary. Even if the TVs worked, we would have had to buy headphones. This is a long flight with no entertainment. I would recommend you take...

International Economy Toronto - Ponta Delgada

Thank KBN_Guelph
Level 4 Contributor
43 reviews
13 helpful votes
Reviewed 5 days ago

The seats on the plane were so close together I spent the entire flight with my knees pressed up against the seat in front of me. They only offered one meal choice, and it was pork, which I don't eat. I guess you need to order the vegetarian meal in advance or you're out of luck. The staff was very...

International Economy Boston - Terceira

Thank RAK_Springfield
Lowell, Massachusetts
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

Every Sata Flight we have been on have either been delayed, cancelled or rerouted. Staff strikes constantly, planes are old and dirty, service was terrible. We have been flying Sata for many years, but no more. I will fly Tap or another airline even if it means additional connecting flights.

International Economy Porto - Boston
Thank alhallowell
Level 6 Contributor
98 reviews
38 helpful votes
Reviewed 1 week ago

Flight delay by over 3 hours with no explanation. I missed my connecting flight and Sata has ignored all of my emails and letters for a compensation. Arrived home 7 hours later than scheduled and they managed to lose my luggage.

Europe Economy Pico - Manchester
Thank Pokyyy
Level 6 Contributor
752 reviews
414 helpful votes
Reviewed 1 week ago via mobile

Flight from Terceira to Lajes took off on time, cabin felt clean and flight attendants professional. For a flight as little as 20 min long nothing negative to report.

Domestic Economy Terceira - Pico
Thank winylake
Mississauga, Canada
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago

Had an issue with my seat not working on a flight October 11th. Contacted SATA and am still waiting for a response!!!

International Business Class Toronto - Ponta Delgada
1 Thank Cazmartini
Wiesbaden, Germany
Level 6 Contributor
172 reviews
92 helpful votes
Reviewed 1 week ago

We flew on christmas eve from Frankfurt to Ponta Delgada. Ground staff and cabin crew were very friendly and helpful. The flight departed even before the scheduled departure time and also landed before scheduled arrival. You get food and drinks for free on board. Exit row seats cost € 25 per leg, but you have a little more space. We...

Europe Economy Frankfurt - Ponta Delgada

Thank Jbps
Frankford, Canada
Level 4 Contributor
26 reviews
6 helpful votes
Reviewed 4 weeks ago via mobile

We were supposed to leave Toronto at 9 pm. Apparently the crew were late as we saw them walk in at 9. We left at 930 and were supposed to land at Ponta Delgado at approx 630 am. We had two failed attempts at landing on Sao Miguel and then after circling around for awhile we landed on Santa Maria....

International Economy Toronto - Ponta Delgada

2 Thank Laura F
Helsinki, Finland
Level 5 Contributor
49 reviews
14 helpful votes
Reviewed 4 weeks ago

It was nice summer day (no weather conditions). We were already waiting on the gate for boarding when SATA Airlines made announcement that our flight is CANCELLED. They didn't offer any choise, but to wait for next flight. We arrived to Ponta Delgada nearly 6 hours delayed. This event took place in September 2017. I made complaint to SATA Airlines...

Domestic Economy Lisbon - Ponta Delgada

Thank Nasmiina
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed 4 weeks ago

Flew from Boston to Terceira and back as part of an Azores Getaways package. The flight left Terminal E in Boston and was an overnight flight. The SATA fleet on this flight consists of Airbus A310 airplanes which seat about 220 passengers. The planes were made between 1983 and 1998, with the bulk being made between '83 and '92, so...

International Economy Boston - Terceira

2 Thank Scott A
See travel tips for airlines
“Take a tablet or iPad loaded with movies, a good book, a pillow and sleep mask,”
KBN_Guelph, 15 Jan 2018 | Read review
“Azores Getaways provides unbelievable deals to get to Terceira.”
scottaJ7005AD, 16 Dec 2017 | Read review
“Only in extremist!”
katee702, 8 Dec 2017 | Read review
“Stay away at all times!”
kaasp2017, 7 Dec 2017 | Read review
“Plane was not full so plenty of seats to stretch out on.”
JMPNJP, 4 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About SATA - Azores Airlines
Formerly known as SATA International, Azores Airlines (S4) is a subsidiary of SATA Air Açores that is based in São Sebastião, Ponta Delgada, in the Azores, Portugal. Founded in 1990, the airline operates from a hub at João Paulo II Airport (PDL). Lisbon Portela Airport (LIS) is a focus city. SATA International flies to about 25 destinations and seven countries in Africa, Europe and North America. The carrier's fleet of nine aircraft has three Airbus A310-300, three Airbus A320-200 and one Airbus A330-200. Each plane features both Business Class and Economy Class seating.
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