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SATA - Azores Airlines


1,044 reviews
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, Sao Miguel 9504-528 Portugal 011 351 707 227 282 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,044 Reviews from our TripAdvisor Community

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1,044 reviews from our community

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Showing 621: English reviews
Forest Ranch, California
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

We had heard a lot of bad things about SATA Azores Airlines but we we pleasantly surprised at the service. A little sandwich (nothing to write home about) and soda, juice, wine or beer included. Not bad for a 2.5 hour flight.

Domestic Economy Lisbon - Horta
Helpful?
Thank RedRockRanch
1 review
Reviewed yesterday
NEW
via mobile

If you are thinking about booking a flight with Azores Airlines, don’t! There is no customer service, we were delayed for 36hrs with no reasoning, their app, website, and emails don’t work. The planes are old and dated. Trust me

International Economy Toronto - Ponta Delgada
Helpful?
Thank Paradise210892
Ottawa
Level 6 Contributor
389 reviews
117 helpful votes
Reviewed 2 days ago
NEW
via mobile

Supposed to fly out of lisbon on 19 october at 13:00. No. 20:30, 7.5 hour delay. Nope. No staff and no info of any kind.Finally get in the air. Plane unsafe. Back to lisbon. Leave us on the tarmac. No flight tonight. No hotel. No meal vouchers. No communication. Rumour is 5 in the morning. By the time the bags...

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International Economy Lisbon - Toronto

Helpful?
Thank JazboOttawa
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed 2 days ago
NEW

My flight was supposed to leave yesterday at 17:45, it got delayed for 6hrs, promising that we were going to leave by 22:45. At the time we were supposed to board, they announced the flight was cancelled. Then today they called us telling that our new flight time was at 17, but before I could leave to the airport they...

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International Economy Ponta Delgada - Toronto

Helpful?
2 Thank Juliana G
Lund, Sweden
Level 6 Contributor
141 reviews
47 helpful votes
Reviewed 2 days ago
NEW

This SATA airline is very similar to TAP Portugal. A snack/lighter meal was included. I had announced beforehand special requests (vegan), which worked out well. No entertainment was offered (short flight around two hours) but screens showed map and speed/distance. The plane was old so seats were alright comfortable and quite large. Flight was in time, everything went smoothly. Good...

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Domestic Economy Ponta Delgada - Porto

Helpful?
Thank mikoMS
Level 3 Contributor
5 reviews
Reviewed 6 days ago
NEW

Relatively cheap direct flights to the Azores. Other then a slight delay in the flight time, the flight was basic with not problems. check in and baggage was quick and simple. staff was friendly. Would recommend this airline.

Domestic Economy Porto - Ponta Delgada
Helpful?
Thank SAJoplin
Duluth, Minnesota
Level 5 Contributor
58 reviews
13 helpful votes
Reviewed 1 week ago
NEW
via mobile

Due to Hurricane Leslie, my flight from Ponta Delgada to Madeira was cancelled. This was no surprise, and my boarding pass was reprinted before we left Boston. I was told to check in at the SATA office once we landed in Ponta Delgada. What a wonderful exchange awaited me! The very competent, friendly agent informed me she was providing a...

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International Economy Boston - Funchal

Helpful?
Thank Dan M
Montreal, Canada
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 1 week ago
NEW
via mobile

This airline benefits pretty much from a monopoly over the Azores, but as it is often the case, it corresponds to a 50% mark in terms of service. Basically, every second employee you come across is impeccable, making up for the petty, unprofessional one you came across just before.

International Economy Toronto - Ponta Delgada
Helpful?
Thank Di_euro
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 1 week ago

I was very worried about this flight because I saw so many terrible reviews. I wasn't sure that we'd ever actually leave the airport at all, due to a cancellation (which seems to be a problem with them). But, we were pleasantly surprised that the flight left on time, the plane looked pretty new, it was very clean, the flight...

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International Economy Boston - Ponta Delgada

Helpful?
Thank Melynda S
Bedford, Massachusetts
Level 3 Contributor
10 reviews
28 helpful votes
Reviewed 1 week ago

The airline was amazing, brand new planes from Boston, on time both way very comfortable and food was good. I will fly them again...

International Economy Boston - Ponta Delgada
Helpful?
1 Thank kathleen O
See travel tips for airlines
“Dont ever fly with SATA airlines”
178julianag, 20 Oct 2018 | Read review
“We requested the exit row on departing flight and Row 5 on our flight back. Good seats!”
melyndas2015, 14 Oct 2018 | Read review
“avoid if you can”
tripsrusKitchener, 10 Oct 2018 | Read review
“if there is another choice , you should take it”
jershu, 3 Oct 2018 | Read review
“take lunch and personal entertainment”
srn264, 3 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About SATA - Azores Airlines
Formerly known as SATA International, Azores Airlines (S4) is a subsidiary of SATA Air Açores that is based in São Sebastião, Ponta Delgada, in the Azores, Portugal. Founded in 1990, the airline operates from a hub at João Paulo II Airport (PDL). Lisbon Portela Airport (LIS) is a focus city. SATA International flies to about 25 destinations and seven countries in Africa, Europe and North America. The carrier's fleet of nine aircraft has three Airbus A310-300, three Airbus A320-200 and one Airbus A330-200. Each plane features both Business Class and Economy Class seating.

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