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Jetstar Airways - Australia & New Zealand


7,102 reviews
Headquarters: PO Box 4713, Melbourne, Victoria 03001 Australia 011 61 3 9645 5999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,102 Reviews from our TripAdvisor Community

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7,102 reviews from our community

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Showing 6,776: English reviews
Sunshine Coast, Australia
Level 6 Contributor
101 reviews
67 helpful votes
Reviewed today
NEW

Our 1.05am flight took off late by some 40 mins - bah! But it did good time to arrive on schedule which was appreciated. In flight service offered half price snacks and that helps. Staff pleasant. Overall, for a budget airline, is acceptably good but its price should be more competitive - is not cheap flying JetStar for what its...

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Domestic Economy Darwin - Brisbane

Helpful?
Thank Jemmimah S
Bangkok, Thailand
Level 3 Contributor
5 reviews
Reviewed today
NEW
via mobile

The worst service ground staff Flight delay both my flight and my friend's flight. This is frustrating.

Domestic Economy Sydney - Melbourne
Helpful?
Thank SujitraJiravanichkul
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed today
NEW
via mobile

This flight left Bali about 7 hours late due to a late departure from Melbourne and we were given vouchers worth about $10 each to compensate for the delay,thus arriving in Melbourne at about 5am. Once there we had to sit for another half hour while a power problem was fixed. In flight service was minimal and seating unbelievably cramped...

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International Economy Denpasar - Melbourne

Helpful?
Thank Alastair N
Terrigal, Australia
Level 5 Contributor
43 reviews
6 helpful votes
Reviewed today
NEW

Well I think we will stick to Qantas as the cost var was minimal but the variance in service is incomparable - by the time I have paid for entertainment, luggage, meals etc there is no real cost variance

International Economy Sydney - Honolulu
Helpful?
Thank Finnioz
melbourne
Level 3 Contributor
18 reviews
12 helpful votes
Reviewed today
NEW

Jetstar would have to be the worst airline. The seats are the most uncomfortable of any airline I have flown. Unless you pay for a seat you can't sit next to your travelling companion. The flight was 5 hours late leaving Bali to come home. My partners flight the week before was 3 hours late leaving. I would prefer to...

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International Economy Melbourne - Denpasar

Helpful?
Thank kes100
Mount Gambier, Australia
Level 5 Contributor
57 reviews
12 helpful votes
Reviewed today
NEW

We were stuck in Bali when the volcano erupted. Jetstar kept us informed by e mail and text and brought us home after 2 days via Melbourne. My only criticism was that they ran out of food on the way home and. We had not been able to prebook meals because we did not know when we would fly We...

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International Economy Denpasar - Adelaide

Helpful?
Thank travelbug1261
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

Flying jetstar you know it's cheap and basic. We upgraded the bundle to Inc baggage and meals service was great to prosperpine we got a hot brekkie with hot drinks which for a 1.5 hr journey is all you need especially travelling with kids. Not a bad service. Staff were great

Domestic Economy Brisbane - Proserpine
Helpful?
Thank Mandy B
Plano, Texas
Level 5 Contributor
90 reviews
36 helpful votes
Reviewed today
NEW

This was our first time to Australia so we had not heard of this airline. As I looked at booking the flights we were taking Jetstar kept popping up so decide to try it. Their website tells you exactly what you are getting- which for us included one checked bag. Food and drinks are extra though the attendant gave me...

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Domestic Economy Brisbane - Townsville

Helpful?
Thank Janb3321
Traralgon, Australia
Level 6 Contributor
240 reviews
41 helpful votes
Reviewed today
NEW

Flight was late leaving Melbourne which of course meant late arriving in Ballina. Legroom has got less so nt comfortable. Still seeing passengers with over-sized luggage and too many people not putting small items under the seat. Staff were very friendly and helpful.

Domestic Economy Melbourne - Ballina
Helpful?
Thank Dawn3847
San Francisco, California
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed today
NEW
via mobile

If you can AVOID this airline, you should do so at all costs. My first (and last) experience today with JetStar Airlines was utterly disappointing, highlighted by a complete lack of common decency on the part of their Cairns gate crew staff. In brief, I was running late for my flight due to a transportation error on the part of...

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Domestic Economy Cairns - Brisbane

Helpful?
Thank Nick B
See travel tips for airlines
“We only reserved seats for one flight but were seated together with good seats when we didn't”
Janb3321, 15 Jul 2018 | Read review
“Pay for extra leg room”
kaocon2018, 14 Jul 2018 | Read review
“Don’t travel with Jetstar if you want to be comfortable. I would recommend Gurada Airlines especially to Indonesia”
Lucygled2018, 13 Jul 2018 | Read review
“Eat before you fly. International flight food was not eatable.”
141hermanr, 13 Jul 2018 | Read review
“Pay more and go with a better airline.”
292douglasn, 12 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Airways - Australia & New Zealand
A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.

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