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Jetstar Airways - Australia & New Zealand


8,300 reviews
Headquarters: PO Box 4713, Melbourne, Victoria 03001 Australia 011 61 3 9645 5999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,300 Reviews from our TripAdvisor Community

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8,300 reviews from our community

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Showing 7,936: English reviews
Brisbane, Australia
Level 6 Contributor
161 reviews
147 helpful votes
Reviewed yesterday
NEW

We decided to pay $100 more for Jetstar flight than the Virgin flight. We thought the Dreamliner would be much more comfortable than the 737-800. Flight times suited us better as well with Jetstar. So this was to be our first Jetstar flight ever and also our first Dreamliner flight. The flight was good and the plane was good. The...

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International Economy Brisbane - Denpasar

Helpful?
Thank surfoz
Tewantin, Australia
Level 6 Contributor
266 reviews
53 helpful votes
Reviewed yesterday
NEW

No delays, so that was a great start. 2/3 full plane so spare seats to spread out on if necessary ... but hey only a 1hr 40 min flight! Best to take a light snack with you because food options are ( understandably ) limited. RETURN flight was full & only slightly delayed. When disembarking at Maroochydore - no airbridge...

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Domestic Economy Marcoola - Sydney

Helpful?
Thank planetogra
Melbourne, Australia
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed yesterday
NEW

We booked flights to Bali during a Jetstar sale. There are a few catches such as the additional cost of luggage which differs depending upon when you select it during the booking process. Jetstar members receive a discount on the purchase of luggage. Entertainment can be purchased for $10 each way, which we didn't need, but there did seem to...

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International Economy Melbourne - Denpasar

Helpful?
1 Thank Expl0rer80
Melbourne, Australia
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed yesterday
NEW

Great service good crew, food on board was good. Seats a bit squishy but It was only a 3 hour flight.

Domestic Economy Cairns - Melbourne
Helpful?
Thank Rossana H
Sippy Downs, Australia
Level 3 Contributor
17 reviews
4 helpful votes
Reviewed yesterday
NEW

Arrived just past booking time so had to transfer to another flight. Picked Jetstar and the staff were so understanding. Had a wonderful flight at a cheaper price.

International Economy Sydney - Brisbane
Helpful?
1 Thank 696deanna
Kurmond, Australia
Level 4 Contributor
21 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Got into the terminal with 30 minutes before check in closed. We had already checked in online. Attended the kiosk to print bag tags and it informed us the flight was delayed by 30 minutes. But we jumped in the BAG DROP queue straight away. Slowly getting through the serpentine of people, until all the Jetstar bag drop counters went...

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Domestic Economy Sydney - Cairns

Helpful?
Thank Andrew M
Townsville, Australia
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Charging $101 just to change a name which was accidentally typed in was pricey!!!! Especially when our family has been regular customers of Jetstar way over 1 1/2 years. I had put in my son's name instead of mine. Then the staff member who i was talking to said he has to call my son at work who cant take...

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Domestic Economy Melbourne - Townsville

Helpful?
1 Thank Champika132
Geelong, Australia
2 reviews
Reviewed 2 days ago
NEW

Good flight experience. The flight departed on time and arrived in Melbourne slightly ahead of schedule. The flight crew were friendly and efficient and the price of the tickets price was good.

International Economy Denpasar - Melbourne
Helpful?
Thank jleach77
Melbourne, Australia
1 review
1 helpful vote
Reviewed 2 days ago
NEW

I booked return flight to Adelaide with jetstart earlier at $104. I don't mind to compromise service and was happy that I got a good deal. We have our travel planned and organised and yet a month later, we receive a cancellation email from Jetstar that our flight is cancelled and we can choose to get refund or go on...

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Domestic Economy Melbourne - Adelaide

Helpful?
1 Thank wtreo11
Singleton, Australia
Level 1 Contributor
3 reviews
11 helpful votes
Reviewed 2 days ago
NEW

Treated like idiots in the lounge prior to take off and did not improve, the waiting room was packed with passengers for a plane which had been moved to another gate and the passengers would not move out.

International Economy Balikpapan - Sydney
Helpful?
1 Thank craigd668
See travel tips for airlines
“Go with Jetstar I wasn't disappointed.”
696deanna, 22 Oct 2018 | Read review
“Obviously get there on time... and be proactive about waiting to do bag drop.”
X7895STandrewm, 21 Oct 2018 | Read review
“If you need regular water it's available from the back of the plane.”
jleach77, 21 Oct 2018 | Read review
“Fly with another carrier”
craigd668, 21 Oct 2018 | Read review
“Would highly Recommend.”
Bristics, 21 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Airways - Australia & New Zealand
A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.

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