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Shanghai Airlines


180 reviews
Headquarters: No 212 Jiangning Road, Shanghai 200041 China 011 86 95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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180 Reviews from our TripAdvisor Community

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180 reviews from our community

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Showing 79: English reviews
Phuket, Thailand
Level 6 Contributor
160 reviews
98 helpful votes
Reviewed 2 days ago
NEW

We have been to Shanghai to transit with Long Haul. We had low money so we bought tickets for this airlines and we were quite disappointed about the flight. 4 hours between Phuket and Shanghai. Two minus is food. It's not really tasty Chinese food. And nobody in crew didn't speak English even slow English. They look at you as...

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North Asia Economy Phuket - Shanghai

Helpful?
Thank Phuketlife13
Level 5 Contributor
64 reviews
14 helpful votes
Reviewed 3 weeks ago

Very good airline experience. This is the 3rd time we fly with them and same every time. We left exactly on time, and arrived earlier than scheduled. The service was impeccable, from the airport to the arrival. The seats were decent, with a reasonnable legroom, not as tight as some. Everything was working and was perfectly clean. The magazines and...

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Domestic Economy Nanning - Shanghai

Helpful?
1 Thank Flore N
Ontario, Canada
Level 6 Contributor
770 reviews
202 helpful votes
Reviewed 4 weeks ago

Our flight was delayed, which was not fun, but the airline crew were very friendly and efficient. Drinks were served promptly and we even got some food (nothing special). Overall, other than the delay, we had no complaints.

Domestic Economy Shanghai - Guilin
Helpful?
Thank StanleyandMarie
Los Angeles, California
Level 6 Contributor
239 reviews
130 helpful votes
Reviewed May 23, 2018

Unlike previous reviewers, my experience with Shanghai Airlines was more than pleasant. The plane was clean, the neat, young crew was very pleasant and helpful and while the food was nothing special it is the crew's helpfulness that made me write this review. Due to traffic control jam in Shanghai, the plane came to Guilin two hours late and, considering...

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Domestic Economy Guilin - Shanghai

Helpful?
1 Thank worldnomad_01
Kuala Lumpur, Malaysia
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed May 22, 2018 via mobile

I travelled to Shanghai via Garuda and it was superb. On my way back I took the option to fly Shanghai Airlines for a try, from Pudong to KLIA. Check in experience was bad. The que is long and the officer at counter placed me and my kids far awat (below 7 years old) and said the flight is full...

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Southeast Asia Economy Shanghai - Kuala Lumpur

Helpful?
Thank Mohd Aimran M
Tustin, California
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed May 20, 2018

We flew Shanghai Airlines between Shanghai and Bangkok, and although the service was fine, the plane itself was dirty and grungy on every surface a passenger could touch. Even the vents that push air through the cabin was gross with dark residue all over it. The price of the ticket was the only good thing about this airline and I...

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Southeast Asia Economy Shanghai - Bangkok

Helpful?
1 Thank michteg
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed May 15, 2018 via mobile

We had a very uncomfortable flight on Shanghai airlines- Through China eastern airlines. Our flight leaving Phuket, Thailand was changed from leaving at 3:10am and forced us to leave the night prior at 9q:55pm which then caused us to have a 9 hour layover in Shanghai airport. This inconvenience us immensely. We lost the money for our hotel that night!...

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International Economy Phuket - Los Angeles

Helpful?
2 Thank inicely
Iowa City, Iowa
Level 6 Contributor
296 reviews
69 helpful votes
Reviewed May 15, 2018

Cramped space, late, shuttle bus to terminal. Good boarding process. poor food, Price was good which is only attraction. Belongs to China Eastern now so look for improvements.

North Asia Economy Osaka - Shanghai
Helpful?
Thank Rowland45
Huntington Beach, California
Level 6 Contributor
149 reviews
36 helpful votes
Reviewed April 30, 2018

The 2 and a half hour flight from shanghai to changchun and back was a very good experience. The 737-800 plane had 2-2 seating arrangement in First class so the seat space was very good however seats were only recliners and not lay-flats (which I wouldnt expect on a domestic flight). Food was offered and was actually very tasty. They...

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Domestic Business Class Shanghai - Changchun

Helpful?
Thank Gary P
Shanghai, China
Level 6 Contributor
257 reviews
181 helpful votes
Reviewed April 27, 2018

I have flown Shanghai Airlines within China numerous times and internationally twice. Except for the usual delays in departure for flights within China (not their fault), the carrier is solid except for the food offerings, which are not worth eating in my opinion. The carrier needs work for international flights. Legroom and uncomfortable seats are my first issue. Food offerings...

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Southeast Asia Economy Shanghai - Bangkok

Helpful?
Thank Greg R
See travel tips for airlines
“The second of row of 2-2 seats is preferred if you have overhead luggage as first row has first aid equipment.”
GaryP317, 30 Apr 2018 | Read review
“Just don’t.”
n0blebeast, 1 Apr 2018 | Read review
“Not sure what I can add to help others as I will think twice hardly to use this airline for any international flight more than 2-hours.”
300ekaa, 22 Feb 2018 | Read review
“My return flight left early with no English announcement. Best check at the gate about boarding time.”
watchsmart, 28 Jan 2018 | Read review
“They speak English”
Ausrulf, 18 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Shanghai Airlines
Shanghai Airlines (FM) operates from hubs at Shanghai Pudong International Airport (PVG) and Shanghai Hongqiao International Airport (SHA). A wholly owned subsidiary of China Eastern Airlines (MU), Shanghai Airlines passengers earn miles in China Eastern's Eastern Miles frequent flier program. The carrier flies to about 140 domestic and international destinations in Hong Kong, Indonesia, Japan, Macau, Malaysia, South Korea, Taiwan and Thailand. Shanghai Airlines is an affiliate member of the SkyTeam alliance and also has codeshare agreements with China United Airlines (KN), Korean Air (KE) and Sichuan Airlines (3U). The airline has a fleet of 84 aircraft configured with one cabin (Economy Class), two cabins (First or Business Class and Economy Class) and three cabins (First Class, Business Class and Economy Class).
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