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Shanghai Airlines


200 reviews
Headquarters: No 212 Jiangning Road, Shanghai 200041 China 011 86 95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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200 Reviews from our TripAdvisor Community

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200 reviews from our community

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Showing 90: English reviews
Shanghai, China
Level 6 Contributor
381 reviews
80 helpful votes
Reviewed 2 weeks ago via mobile

We boarded and departed on time. Cabin crew friendly. Meal was Asian and not to my taste, but expected. Our first hint of trouble was when we were diverted to Phuket because of “bad weather” ( later to find out, fog). We sat on the plane for some time, then took off for Krabi, nearly landed, but aborted and returned...

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Southeast Asia Economy Shanghai - Krabi Town

Helpful?
Thank Chris P
Perth, Australia
Level 4 Contributor
28 reviews
27 helpful votes
Reviewed 2 weeks ago via mobile

Just one hour flight with entertainment. Departed and landed early but the bus to terminal is a long drive. Seats not too bad. Given a bottle of water as refreshment. Happy to use them again

Domestic Economy Huangshan - Shanghai
Helpful?
Thank Geefromperth
Clarks Summit, PA
Level 6 Contributor
143 reviews
31 helpful votes
Reviewed 3 weeks ago via mobile

The initial negative was that the counters at KUL did not open as promised (3 hours before departure. The agents sat around and did not go to their stations until later. Otherwise, aircraft was clean, food was ok. Service on board was ok. Bus gates on departure and arrival were somewhat of a

North Asia Economy Kuala Lumpur - Shanghai
Helpful?
Thank spc354
Singapore, Singapore
Level 2 Contributor
7 reviews
Reviewed 4 weeks ago via mobile

My Husband and I took sept 11 21:05 flight from Pudong airport and return on Sept 16 12:20 Both flight are excellent, departed on tine, arrived earlier then schedule, embarked and got luggage very fast, on board service as well as check in service all excellent,

Domestic Business Class Shanghai - Shenyang
Helpful?
Thank 488jennyg
Taipei, Taiwan
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 4 weeks ago

Pro: On schedule departing and arriving. Bottled water, good food portion. Enough legroom for me. Con: No onboard entertainment.

North Asia Economy Taipei - Shanghai
Helpful?
Thank Edwin L
2 reviews
Reviewed September 9, 2018

Food not bad and flight is clean and cordial staff. Planes are not new ones but no rattling sound indicated flights are in good condition. Only issue is no bridge accessibility.

Domestic Economy Shanghai - Zhengzhou
Helpful?
Thank Lalith W
San Francisco, California
Level 6 Contributor
459 reviews
76 helpful votes
Reviewed September 7, 2018

A short hop from Shanghai. Airline is subsidiary of China Eastern. Very comfortable and roomy for me. Generally, I fly economy plus for extra room but this was “OK”!!!

Asia Economy Shanghai - Hong Kong
Helpful?
Thank Arnold C
Level 4 Contributor
34 reviews
14 helpful votes
Reviewed August 31, 2018 via mobile

We paid for 1st class but turned out to be just business so they scammed us because we booked from overseas. They don't have bottle water or any wines to offer and the food just terrible. We were flying with a baby and the toliets do even have changing table. Will not recommend to anyone. If you travel domestic in...

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Domestic Business Class Shanghai - Guilin

Helpful?
Thank beachgoer1000
Leshan, China
Level 5 Contributor
16 reviews
6 helpful votes
Reviewed August 31, 2018

My first time to fly with Shanghai Airlines and I’m not disappointed, I traveled on Shanghai Airlines (IATA code: FM) flight from Chengdu to Shanghai and back, The plane was good ( New Boeing 737). The food and beverage was excellent, The air hostesses were lovely and so cheerful and very helpful, they took a very good care of my...

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Domestic Economy Chengdu - Shanghai

Helpful?
Thank Shadi_Alkasim
California
Level 6 Contributor
398 reviews
88 helpful votes
Reviewed August 23, 2018

I was fortunate to be upgraded on this flight to Shanghai which made up for the 2 hour delay due to weather in HKG. We had to be bussed to our plane and boarding took awhile since it was raining outside and they only opened one of the bus doors to funnel passengers to the stairway. The plane was an...

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North Asia Business Class Hong Kong - Shanghai

Helpful?
Thank wireless_in_CA
See travel tips for airlines
“Went to see shaolin temple”
477lalithw, 9 Sep 2018 | Read review
“The second of row of 2-2 seats is preferred if you have overhead luggage as first row has first aid equipment.”
GaryP317, 30 Apr 2018 | Read review
“Just don’t.”
n0blebeast, 1 Apr 2018 | Read review
“Not sure what I can add to help others as I will think twice hardly to use this airline for any international flight more than 2-hours.”
300ekaa, 22 Feb 2018 | Read review
“My return flight left early with no English announcement. Best check at the gate about boarding time.”
watchsmart, 28 Jan 2018 | Read review
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About Shanghai Airlines
Shanghai Airlines (FM) operates from hubs at Shanghai Pudong International Airport (PVG) and Shanghai Hongqiao International Airport (SHA). A wholly owned subsidiary of China Eastern Airlines (MU), Shanghai Airlines passengers earn miles in China Eastern's Eastern Miles frequent flier program. The carrier flies to about 140 domestic and international destinations in Hong Kong, Indonesia, Japan, Macau, Malaysia, South Korea, Taiwan and Thailand. Shanghai Airlines is an affiliate member of the SkyTeam alliance and also has codeshare agreements with China United Airlines (KN), Korean Air (KE) and Sichuan Airlines (3U). The airline has a fleet of 84 aircraft configured with one cabin (Economy Class), two cabins (First or Business Class and Economy Class) and three cabins (First Class, Business Class and Economy Class).
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