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Sichuan Airlines


227 reviews
Headquarters: Chengdu Shuangliu International Airport, Chengdu 610202 China 011 86 400 830 0999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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227 Reviews from our TripAdvisor Community

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227 reviews from our community

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Showing 132: English reviews
Beijing, China
Level 5 Contributor
27 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Flew domestically from Dunhuang to Lanzhou. Dunhuang airport is very small, so check in and security was fast and straightforward. Not many dining options as airport is very small. Boarding was on time and quick, flight took off on time and arrived on time. Luckily, it was only a short flight as the seats clearly aren't designed for taller passengers....

Date of travel: December 2018
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Domestic Economy Dunhuang - Lanzhou

Helpful?
Thank StefanSchuppi
Vientiane, Laos
Level 4 Contributor
20 reviews
2 helpful votes
Reviewed 1 week ago

My first time try Sichuan airline they let the passenger board 40min before the departure time cabin crew are friendly and the food not that really bad . the bad thing that they park the aircraft very far

Date of travel: November 2018
Domestic Economy Kunming - Shanghai
Helpful?
Thank DomonS
Tel Aviv, Israel
Level 3 Contributor
13 reviews
9 helpful votes
Reviewed 4 weeks ago

did with air sichuan multiple domestic and international flights. biggest drawback is not be able to select seats or check in using web site, in ANY language. domestic flights may be late by up to 4 hours in my experience. international were on time. seats are not as roomy as hainan airlines, but ok. staff very nice. no pillows, only...

Date of travel: November 2018
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Domestic Economy Xuzhou - Chengdu

Helpful?
1 Thank guzikevitch
Melbourne, Australia
Level 4 Contributor
27 reviews
6 helpful votes
Reviewed 4 weeks ago

It's a legend already, about the delicious Sichuan style cooking as flight food. But we disappointedly found out it's just so so, asked and were told that, the magic food is only on the flight from China, cause the cookers are in China, :D We fly from Melbourne so the food is from local, of course it's for our own...

Date of travel: September 2018
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International Economy Melbourne - Chengdu

Helpful?
Thank lastflydragon
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 4 weeks ago

We went to Tibet by train from Xining, departing at the end from Lhasa by the only International Flight to Kathmandu. I read a lot of negative feedback about Sichuan Airlines, so I was really in apprehension: we had only 5 hrs. time in Kathmandu to catch the flight to Delhi and from there back to Europe. But our experience...

Date of travel: October 2018
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Asia Economy Lhasa - Kathmandu

Helpful?
Thank Bert d
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed October 30, 2018

tried several times direct flight from Syd to Chongqing. As a Chongqing local person, I really do not feel proud of Sichuan Airline. I am pity to say so. The aircraft is okay like other airlines. The service was really below average. Staff were generally rude with loud voice. When I fell asleep, they kept waking me up for food...

Date of travel: August 2018
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International Economy Sydney - Chongqing

Helpful?
1 Thank JoannaOnTheWay
Tokyo, Japan
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed October 30, 2018 via mobile

This is by far the worst airline, disrespectful and with the lowest consideration for the customer I have ever encountered. I bought a flight from Tokyo to Kathmandu as I live in Tokyo. The flight was going through Tibet ( although the airline does not advise of travel permits or visas when purchasing the ticket) I still went ahead and...

Date of travel: October 2018
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Asia Economy Tokyo - Kathmandu

Helpful?
2 Thank Daniel S
Gilroy, California
Level 6 Contributor
575 reviews
149 helpful votes
Reviewed October 28, 2018

Delayed at the gate for 2.5 hours due to a delayed military transfer passenger. Beyond their control, otherwise a good airlines. No 1st class upgrades available, but able to get us a window seat on the Everest side of the plane

Date of travel: October 2018
Asia Economy Lhasa - Kathmandu
Helpful?
Thank Wynn R
Billericay, United Kingdom
Level 6 Contributor
854 reviews
310 helpful votes
Reviewed October 17, 2018 via mobile

An inauspicious start as the flight was over 2 hours late due to late arrival. But we were very pleased that the stewardesses spoke excellent English and were very helpful, and always smiling. Food was rudimentary - packets of dried peach, cakes do chicken, plus a drinks service twice during the flight.

Date of travel: October 2018
Domestic Economy Shangri-La County - Xi'an
Helpful?
Thank Rvwr2012
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed September 26, 2018

The entertainment system was good, however, I don't like the food. The seats were not great. Overall the service was good and it is good value for money.

Date of travel: September 2018
International Economy Chengdu - Melbourne
Helpful?
Thank Sandeep S
See travel tips for airlines
“If you're taller, make sure to book aisle seats for domestic flights.”
StefanSchuppi, 16 Dec 2018 | Read review
“no web seat selection, so go early to the airport.”
guzikevitch, 19 Nov 2018 | Read review
“Arrive as early as possible in the airport!”
433bertd, 15 Nov 2018 | Read review
“If you are travelling with elderly passenger, you can request for near exist row seat”
123diana168, 18 Sep 2018 | Read review
“they give playing kit to children”
dralmorales, 2 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Sichuan Airlines
Headquartered in Chenghu, Sichuan Airlines (3U) was founded in 1986 and began flying in 1988. The airline is owned, in part, by China Southern Airlines (CZ), Shandong Airlines (SC) and Shanghai Airlines (FM). Sichuan Airlines operates from hubs at Chengdu Shuangliu International Airport (CTU), Chongqing Jiangbei International Airport (CKG) and Kunming Changshui International Airport (KMG). The carrier flies to more than 65 destinations across China and the rest of Asia, as well as Europe, North America and Oceania. Sichuan Airlines' fleet of 104 aircraft includes Airbus A319s, Airbus A320s, Airbus A321s, Airbus A330-200s and Airbus A330-300 with two-cabin (Economy Class and Business Class) configurations.
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