We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SilkAir


1,242 reviews
Headquarters: 101 Thomson Road #10-03 United Square, Singapore, Singapore 307591 Singapore 011 65 6223 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,242 Reviews from our TripAdvisor Community

Write a Review

1,242 reviews from our community

Filter reviews by popular destinations:
All reviews Singapore Phuket Cairns Penang Siem Reap Ko Samui Kuala Lumpur Chiang Mai Cebu Island Da Nang Kota Kinabalu Phnom Penh Manado Yangon (Rangoon) Yogyakarta
Traveller rating
Cabin
  • (893)
  • (0)
  • (99)
  • (0)
Route
  • (755)
  • (123)
  • (78)
  • (33)
  • (3)
  • More
Language
  • More
Showing 992: English reviews
Sivakasi, India
Level 4 Contributor
37 reviews
16 helpful votes
Reviewed yesterday
NEW

I traveled on 1 aug 2018 by this silk air from singapore to coimbatore. Boarding time was 7.25 pm from terminal 2. Gate number was announced at 7.15 pm. We are senior citizen & were panic to reach gate within ten minutes. This flight flew ONE HOUR late. Later we came to know that this flight never flew on time....

More 
Asia Economy Singapore - Coimbatore

Helpful?
Thank madan131275
Saint Julian's, Malta
Level 6 Contributor
352 reviews
94 helpful votes
Reviewed yesterday
NEW

It is interesting that so many people are generous in handing out stars. Five stars needs to rate excellence beyond reproach. How can Management strive for excellence when they keep swooning at the fact that their ratings are five star? Where is the headroom for improvement. We recently completed another leg on Silk Air. Mediocre at best ... We were...

More 
Southeast Asia Economy Ko Samui - Singapore

Helpful?
Thank saswcpr
Adelaide, Australia
Level 5 Contributor
92 reviews
49 helpful votes
Reviewed 4 days ago
NEW

Comfortable flight with great staff on the plane. Very friendly and very efficient, nothing too much trouble. There was a couple with a small child and the help they received was lovely to see

Southeast Asia Business Class Da Nang - Singapore
Helpful?
Thank Linda P
Darwin, Australia
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 4 days ago
NEW

This was my first flight with SilkAir. We were looked after well by both ground staff and the flight team.

International Economy Darwin - Singapore
Helpful?
Thank Lyn K
Level 5 Contributor
44 reviews
16 helpful votes
Reviewed 5 days ago
NEW
via mobile

The flight from Chengdu to Singapore lasted almost 5 hours and then after an eight hours stop there I had a second flight of 1 hour and 20 minutes from Singapore to Koh Samui. The service has been great on both the flights, on the first we had a very good dinner with multiple drinks and also a snack before...

More 
Southeast Asia Economy Chengdu - Singapore

Helpful?
Thank Eleonora B
Level 3 Contributor
11 reviews
13 helpful votes
Reviewed 6 days ago
NEW

I used Silk Air for the first time flying to Phuket from Singapore and flying back to Singapore from Phuket. It was a pleasant flight. Customer service was good. For a short flight they have given meals as well. Happy with Silk Air.

Southeast Asia Economy Singapore - Phuket
Helpful?
Thank serhanayhan
Saratoga Springs, New York
Level 6 Contributor
301 reviews
89 helpful votes
Reviewed 1 week ago

Flying from Manado to Singapore, the flight was very good with decent customer service. The seats in economy are a little cramped especially when the person in front of you leans back but the flight is only about 3.5 hours so it's not too bad. The check in process at Manado was easy (no weighing carry on bags either) and...

More 
Southeast Asia Economy Manado - Singapore

Helpful?
Thank gl0baltraveler
Christchurch, New Zealand
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 1 week ago

We flew Silk Air from Koh Samui to Singapore. Checked in online was an easy process so only required to be at airport 90 minutes prior to departure. A nice short flight just under 2 hours. Slight delay in departure but still arrived on schedule. A small meal & drinks were served but we didn't partake as weren't hungry. Nice...

More 
Southeast Asia Economy Ko Samui - Singapore

Helpful?
Thank robertjamesw494
Perth, Australia
Level 4 Contributor
33 reviews
14 helpful votes
Reviewed 1 week ago

Apart from the very unfriendly departure time from SIN (0145), the flight and service were excellent. Almost brand new B737-800 was extremely well appointed and the crew attention was great. On par with their big brother Singapore Airlines.

North Asia Economy Singapore - Hiroshima
Helpful?
Thank bomber723jb
Bengaluru, India
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 1 week ago

The flight was on time and check in was smooth and fast.It was a little old aircraft but was comfortable and spacious. We were travelling with an infant , and upon request the crew provided us seat with bassinet.This was quite helpful. There was multiple option for food based on one's choice. There was continental and Indian Veg and Non...

More 
Southeast Asia Economy Bengaluru - Lombok

Helpful?
Thank ominir
See travel tips for airlines
“No other airlines fly direct between singapore & coimbatore, So no option. We have to travel by this silk Air.”
madan131275, 18 Aug 2018 | Read review
“Give frank, honest and accurate, candid feedback. Help Management understand that there is headroom for improvement with Silk Air”
saswcpr, 18 Aug 2018 | Read review
“Unless you really want to go direct to Hiroshima, the better option is Singapore Airlines to Osaka then Shinkansen (rail) to Hiroshima”
bomber723jb, 11 Aug 2018 | Read review
“If travelling with a infant, book bassinets beforehand or ask during check in.”
ominir, 10 Aug 2018 | Read review
“Both of thsews flights were follow on via Singapore Airlines flights from Sydney”
995alanf, 8 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About SilkAir
Singapore-based SilkAir (MI) is a wholly owned subsidiary of Singapore Airlines (SQ), operating as a full-service regional airline. Founded in 1975 as Tradewinds Charters, the airline operates from a hub at Singapore Changi Airport (SIN). It flies to more than 50 destinations across Asia Pacific, including points in Australia. SilkAir also has codeshare agreements with Bangkok Airways, Garuda Indonesia, Malaysia Airlines, Shenzhen Airlines, Virgin Australia and Vistara, as well as its parent company Singapore Airlines. The airline's fleet of 31 planes features both Business Class and Economy Class cabins.

367 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (367)
Viewed
Food and Drink (60)
Viewed
Cabin (25)
Viewed
Onboard Feature (26)
Viewed
View from Window (30)
Viewed
Airport (46)
Viewed
Seat (35)
Viewed
Our fleet (6)
Viewed
Airline Lounge (7)
Viewed
Other (132)