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SilkAir


1,507 reviews
Headquarters: 101 Thomson Road #10-03 United Square, Singapore, Singapore 307591 Singapore 011 65 6223 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,507 Reviews from our TripAdvisor Community

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1,507 reviews from our community

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Showing 1,221: English reviews
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Flew Darwin Singapore connecting with same airline for on going trip to Cambodia. Departed Darwin an hour behind departure time, was definitely going to miss my connecting flight. An apology by the Captain calmly, assuring us that he could possibly make up time. On arriving Singapore connecting flight passengers were given priority in leaving the plane, met and given instruction...

Date of travel: December 2018
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International Economy Darwin - Singapore

Helpful?
Thank Lee M
Wellington, New Zealand
Level 6 Contributor
730 reviews
234 helpful votes
Reviewed yesterday
NEW

We travelled from Singapore to Vientiane (Laos) on Silk Air in economy after coming off a Premium economy flight. We had a most comfortable flight with a similar amount of legroom from our previous flight. The service we received from the flight attendants was friendly and polite. It was a five hour flight which went well. Will fly SilkAir again.

Date of travel: January 2019
Southeast Asia Economy Singapore - Vientiane
Helpful?
Thank Weetbix7
Kandy, Sri Lanka
Level 6 Contributor
121 reviews
32 helpful votes
Reviewed 3 days ago
NEW

First time with Silkair since we had a flight time change by Singapore airlines. For a smaller carrier and a short flight the facilities were top notch. Seats were comfortable and with enough leg space. Did have any access to the in-flight entertainment since I couldn't download the app. There's an app you have to download in order to access...

Date of travel: December 2018
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Southeast Asia Economy Kuala Lumpur - Singapore

Helpful?
Thank Prasanga84
Phu Quoc Island, Vietnam
Level 5 Contributor
74 reviews
32 helpful votes
Reviewed 5 days ago
NEW

Silkair is the budget airline of Singapore airline but certainly doesn’t behave like a low-cost carrier. The seats are wide, meals are served, wine offered without cost: all of this with competent smiling personnel. One cannot ask for more. Cannot recommend the airline enough.

Date of travel: January 2019
Southeast Asia Economy Kota Kinabalu - Singapore
Helpful?
1 Thank Catherinegagnon
Singapore, Singapore
Level 6 Contributor
83 reviews
12 helpful votes
Reviewed 5 days ago
NEW
via mobile

Have taken different airlines to Thailand but I chose Silkair over others, this time to Chiang Mai. What I like in this airline is that their service is fast and efficient. Inside the plane, it is very clean and comfortable. The legroom of seats are wide compared to other budget airlines. Food served is good with additional snacks and drinks...

Date of travel: January 2019
More 
Southeast Asia Economy Singapore - Chiang Mai

Helpful?
Thank ArnelCB_Singapore
Cairns, Australia
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 1 week ago

Flight was a disappointment compared to other airlines, plane was small, rattled a lot, leg room was very minimal, entertainment was unable to be accessed

Date of travel: December 2018
International Economy Cairns - Singapore
Helpful?
Thank wsbartlett92
New York City, New York
Level 4 Contributor
25 reviews
5 helpful votes
Reviewed 1 week ago

Silkair is a subsidiary of Singapore Airlines, and despite being a regional airlines, it is full-service, meaning you get a meal, depending on the distance. Having flown many US based airlines, I hate to say this, Silkair puts them to shame. We left on Christmas Eve from Singapore to Koh Samui, and for meal options there was curry fish with...

Date of travel: December 2018
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Southeast Asia Economy Singapore - Ko Samui

Helpful?
Thank kelvinchennyc
Singapore, Singapore
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 1 week ago via mobile

My family and I had a safe, smooth and wonderful flight from Singapore to Bandung. We departed on 15 Dec 2018 at 0805hr on board of MI192. We had a simple yet great meal on board the plane. The crews are very friendly, smiling and serves the passengers with professionalism. There was a slight turbulence mid way in the flight...

Date of travel: December 2018
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Southeast Asia Economy Singapore - Bandung

Helpful?
Thank Boyz69
Hereford
Level 6 Contributor
136 reviews
75 helpful votes
Reviewed 1 week ago

Only a short flight this time from Singapore to Phuket. Service was great and the inside of the aircraft was surprisingly bright due to the décor. Not sure what plane it was but it was definitely new. Service was good and staff were helpfull.

Date of travel: December 2018
Southeast Asia Economy Singapore - Phuket
Helpful?
Thank ian795
Helsinki, Finland
Level 6 Contributor
195 reviews
71 helpful votes
Reviewed 1 week ago

I expected this to be as good as Singapore air and was not disappointed. The whole experience was a pleasurable one (in that all worked smoothly and no issues) Staff and crew all friendly and helpful.

Date of travel: November 2018
Southeast Asia Economy Cebu Island - Singapore
Helpful?
Thank No_Repeat12
See travel tips for airlines
“Bring your own mobile device if you want to watch movies as they provide free streaming onboard from their selection.”
kelvinchennyc, 6 Jan 2019 | Read review
“You get a vip lounge pass, free food and beers if you want it”
paullJ5100PW, 29 Dec 2018 | Read review
“You can get extra legroom at a cost”
McFarang, 27 Dec 2018 | Read review
“bring some more snacks for the children”
cindycarissa86, 26 Dec 2018 | Read review
“If you are a scuba diver choose this airline”
TILLYCANN, 20 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About SilkAir
Singapore-based SilkAir (MI) is a wholly owned subsidiary of Singapore Airlines (SQ), operating as a full-service regional airline. Founded in 1975 as Tradewinds Charters, the airline operates from a hub at Singapore Changi Airport (SIN). It flies to more than 50 destinations across Asia Pacific, including points in Australia. SilkAir also has codeshare agreements with Bangkok Airways, Garuda Indonesia, Malaysia Airlines, Shenzhen Airlines, Virgin Australia and Vistara, as well as its parent company Singapore Airlines. The airline's fleet of 31 planes features both Business Class and Economy Class cabins.

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