We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SmartWings


1,542 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,542 Reviews from our TripAdvisor Community

Write a Review

1,542 reviews from our community

Filter reviews by popular destinations:
All reviews Prague Tel Aviv Paris Heraklion London Rhodes Marsa Alam Burgas Fuerteventura Hurghada Brno Bratislava Dubai Ostrava
Traveller rating
Cabin
  • (308)
  • (0)
  • (0)
  • (0)
Route
  • (199)
  • (103)
  • (4)
  • (2)
  • (0)
  • More
Language
  • More
Showing 308: English reviews
Aylesbury, United Kingdom
Level 4 Contributor
39 reviews
16 helpful votes
Reviewed yesterday
NEW

This flight was provided as part of a package holiday from tui. On the way out we flew with tui own plane which was comfortable with good service and decent good to buy. But smattering used a much older aircraft which was cramped and only two wcs. When there was four passengers waiting for the loo the pilots one after...

More 
Europe Economy Tenerife - London

Helpful?
Thank Peter R
Kettering, England, United Kingdom
Level 5 Contributor
74 reviews
44 helpful votes
Reviewed yesterday
NEW

This really is the low end of budget. Pros - Arrived safe and sound. Cons - Could not use e-tickets (TUI phone app) - No cheaper than better budget airlines - Kept waiting on a staircase for 20 minutes after we were told we could board - Comfortless seating - Only one food/drink service per flight (why?) - Luke warm...

More 
Europe Economy London - Tenerife

Helpful?
1 Thank Paul S
Torremolinos, Spain
Level 4 Contributor
26 reviews
30 helpful votes
Reviewed yesterday
NEW

I am very surprise with the good quality of service. I recommend!!!! I don't have problem to this it again. I am very glad.

Europe Economy Malaga - Prague
Helpful?
Thank Kalebso
Torrevieja, Spain
Level 3 Contributor
12 reviews
9 helpful votes
Reviewed yesterday
NEW

Not too happy about the fact that my luggage got lost after paying an extra hefty 156euros . Onboard personnel was friendly though, thanks for that :-)

Europe Economy Dusseldorf - Dubrovnik
Helpful?
Thank Chriztian
Ostrava, Czech Republic
Level 3 Contributor
17 reviews
17 helpful votes
Reviewed 2 days ago
NEW

We use this airline more than 10 years, but it gets worse and worse. You will get only one glass of water and that is all. But price of tickets are bigger and bigger, even when the price of gasoline goes down. The only thing is, that they do not have in Central Europe any competitor. We use them only...

More 
Europe Economy Ostrava - Rhodes

Helpful?
Thank TomLuna
Beirut
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW

The cabin crew were super friendly, the aircraft was new and comfortable, and both my flights took off and landed at the scheduled times. The only problem was that on my outbound flight the wifi didn't work for technical reasons, but that's something that could have (would have) happened on any other airline.

Europe Economy Prague - Malaga
Helpful?
Thank Vartan A
Budapest, Hungary
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We flew from Budapest to Dubrovnik and booked with Czech Airlines who contracted our flight from Prague to Dubrovnik through SmartWings which I didn't realize when we originally booked. We got to our destination, however I will avoid SmartWings from now on. There was so much disorganization in terms of boarding that it was very stressful. Also they did not...

More 
Europe Economy Prague - Dubrovnik

Helpful?
Thank ankobrien
Level 6 Contributor
120 reviews
31 helpful votes
Reviewed 2 days ago
NEW
via mobile

My return flight with Smartwings was surprisingly without any service regarding drinks and food. On the outbound flight there was a regular "sale" service, good standard but this inbound flight I was surprised by no service at all. Surprised because I didn't know about it and the passenger beside me also didn't know. We got water and a chocolate bar...

More 
International Economy Prague - Tel Aviv

Helpful?
Thank Ray A
Kooralbyn
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed 2 days ago
NEW

The flight and crew were really good for a low cost airline. They allowed one bag but for an extra bag the cost was 5 UK Pounds per Kilo. My problem was with the agency for many airlines at Gatwick. the company is called Airborne. Due to a delay in the USA and no gate available on arrival I missed...

More 
Europe Economy London - Burgas

Helpful?
Thank trasveller
Bratislava, Slovakia
Level 5 Contributor
60 reviews
7 helpful votes
Reviewed 2 days ago
NEW

We had a short flight to/from Kefalonia operated by daughter company Travel Service. Flight from BTS delayed with more than one hour, return flight on time. On board service corresponding with flight distance and time, no unpleasant surprises. Definitely better than Air China.

Europe Economy Bratislava - Cephalonia
Helpful?
Thank Janoo0601
See travel tips for airlines
“Don't use it”
peterr533, 18 Sep 2018 | Read review
“Don't fly with this airline!”
TravelerofTime_Space, 8 Sep 2018 | Read review
“beware of check-in at Teneriffe , hopefully we just had a bad day”
GlyndwrL1, 30 Aug 2018 | Read review
“no frills , no films , no meals but can buy snacks on board”
GlyndwrL1, 30 Aug 2018 | Read review
“Be tolerant. The staff are not paid well as at major airlines. However, they really try to make the flight enjoyable”
jamesbZ9605NX, 30 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

292 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (292)
Viewed
Our fleet (14)
Viewed
Airline Lounge (3)
Viewed
View from Window (76)
Viewed
Cabin (24)
Viewed
Airport (56)
Viewed
Food and Drink (17)
Viewed
Onboard Feature (10)
Viewed
Seat (14)
Viewed
Other (78)