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SmartWings


1,732 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,732 Reviews from our TripAdvisor Community

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1,732 reviews from our community

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Showing 336: English reviews
Level 1 Contributor
4 reviews
Reviewed today
NEW

The flight was perfect - no delay outwards, just half an hour on return. Food was tasty (even for children), service was excellent. The overall experience was really pleasant, even our 3-year old daughter was calm and happy (slept for two hours on the way back), the seats were comfortable, toilets clean... We will be happy to fly with this...

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International Economy Prague - Dubai

Helpful?
Thank Navigator05874461436
Dvur Kralove nad Labem, Czech Republic
Level 3 Contributor
8 reviews
2 helpful votes
Reviewed 5 days ago
NEW

Day flight to Ras al Khaimah, all in time and without any problems, no delays. Modern Boeing. Food, choice of two main meals, service good. Lots of drinks. Without onboard entertainment, during the flight to RAK it was partly possible to buy some. At the international airport in RAK - super. Small airport, quick check-in, no queues, professional staff, I...

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International Economy Prague - Ras Al Khaimah

Helpful?
Thank Milan P
Beckingen, Germany
Level 4 Contributor
31 reviews
6 helpful votes
Reviewed 1 week ago
NEW

We flew with Smartwings as a full charter but it was a very good experience. Had drinks and a snack, normal seating space and comfortable seats. Instead of Condor, drinks and snacks were for free during this charter and drings were served multiple times. Very nice and friendly cabin crew, informative pilot.

Europe Economy Heraklion - Frankfurt
Helpful?
Thank Marc A
UK
Level 3 Contributor
11 reviews
7 helpful votes
Reviewed 1 week ago

For a discount(ish) airline, it all worked well. Flight was on time outwards, late on return. Food selection onboard was mediocre. But it worked :)

Europe Economy Prague - Funchal
Helpful?
Thank peterpcl
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 1 week ago via mobile

I fly a lot, but I never experienced this attitude to passengers before. I understand that it'a a lowcoster, but this is to much. The flight was at 23:25 . People want to sleep,but the captain did everything to wake people up! The sound from dynamics was so strong, that lots of people woke up including me. And the useless...

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Europe Economy Moscow - Prague

Helpful?
1 Thank Алина З
Prague, Czech Republic
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago

Airline low cost, good for travel fast from A to B, but nothing special, no inflight entertainment, nothing to do 4 hour flight

Europe Economy Prague - Tenerife
Helpful?
Thank boris112017
Leuven
Level 6 Contributor
84 reviews
32 helpful votes
Reviewed 1 week ago via mobile

Flew on them from PRG-DBV. Tickets bought through their website, include always 15kg luggage. Online check in did not work for our flight. Check-in was quick due to the low load. If your flight is full expect a long wait! If you purchased luggage or extra weight have a copy of the receipt (payment/booking) as they might ask for it...

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Europe Economy Prague - Dubrovnik

Helpful?
Thank Djordy
Stenloese, Denmark
Level 5 Contributor
52 reviews
10 helpful votes
Reviewed 2 weeks ago

Punctual. Fast. Ok catering on boarding; however they did not tell us in advance, so we brought food for this 7-hour flight. They clearly prioritized that we arrived early, and even luggage arrived unusually fast. Good space for legs, however some window row seats did not have a window. Not possible to purchase drinks or food onboard, but non-alcoholic beverages...

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Europe Economy Copenhagen - Ponta Delgada

Helpful?
Thank Lene Torp Å
Haifa, Israel
Level 4 Contributor
19 reviews
26 helpful votes
Reviewed 3 weeks ago

Travel service. There was a 50-minute delay in taking off from Ben-Gurion Airport, and 30 minutes in a landing in Bratislava. Even back was a delay of 35 minutes. Prices in the airplane's brochure were not correct. There was an offer of sandwiches + drinks at a price of 5.6 €, and we had to pay 6.8 €. Price of...

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International Economy Tel Aviv - Bratislava

Helpful?
Thank Yaron_deu
Prague, Czech Republic
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 3 weeks ago

It was normal flight. We had short delay because of changing of our aeroplane (I don't know reason), boarding was little bit longer but nothing terrible. Yes, there is not much space for legs but it was one of the shorter flights (2,5-3 hrs)...Expensive food and drinks, I have never bought anything in aeroplane but that is quite normal...yeah but...

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Europe Economy Prague - Rhodes

Helpful?
Thank ahejlova
See travel tips for airlines
“Have some free time after the flight, because there is a high chance for a delay.”
IlyaT122, 11 Oct 2018 | Read review
“Try the emergency rows, more leg room”
Glick2013, 7 Oct 2018 | Read review
“avoid Smartwings only legs”
daguerrotypeLondon, 4 Oct 2018 | Read review
“No online check-in possible”
asb1952, 1 Oct 2018 | Read review
“if you like to wait, be late and having no comfort, then choose this company.”
MarekW931, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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