This really is the low end of budget. Pros - Arrived safe and sound. Cons - Could not use e-tickets (TUI phone app) - No cheaper than better budget airlines - Kept waiting on a staircase for 20 minutes after we were told we could board - Comfortless seating - Only one food/drink service per flight (why?) - Luke warm...

I am very surprise with the good quality of service. I recommend!!!! I don't have problem to this it again. I am very glad.

Not too happy about the fact that my luggage got lost after paying an extra hefty 156euros . Onboard personnel was friendly though, thanks for that :-)

We use this airline more than 10 years, but it gets worse and worse. You will get only one glass of water and that is all. But price of tickets are bigger and bigger, even when the price of gasoline goes down. The only thing is, that they do not have in Central Europe any competitor. We use them only...

The cabin crew were super friendly, the aircraft was new and comfortable, and both my flights took off and landed at the scheduled times. The only problem was that on my outbound flight the wifi didn't work for technical reasons, but that's something that could have (would have) happened on any other airline.

We flew from Budapest to Dubrovnik and booked with Czech Airlines who contracted our flight from Prague to Dubrovnik through SmartWings which I didn't realize when we originally booked. We got to our destination, however I will avoid SmartWings from now on. There was so much disorganization in terms of boarding that it was very stressful. Also they did not...

My return flight with Smartwings was surprisingly without any service regarding drinks and food. On the outbound flight there was a regular "sale" service, good standard but this inbound flight I was surprised by no service at all. Surprised because I didn't know about it and the passenger beside me also didn't know. We got water and a chocolate bar...

The flight and crew were really good for a low cost airline. They allowed one bag but for an extra bag the cost was 5 UK Pounds per Kilo. My problem was with the agency for many airlines at Gatwick. the company is called Airborne. Due to a delay in the USA and no gate available on arrival I missed...

We had a short flight to/from Kefalonia operated by daughter company Travel Service. Flight from BTS delayed with more than one hour, return flight on time. On board service corresponding with flight distance and time, no unpleasant surprises. Definitely better than Air China.