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South African Airways


2,991 reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,991 Reviews from our TripAdvisor Community

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2,991 reviews from our community

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Showing 2,318: English reviews
Auckland, New Zealand
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed yesterday
NEW

I booked and prepaid (R750) for an exit row seat. When I boarded the seat allocation was in a different area of the aircraft. I was advised by the cabin crew that because the plane had been changed the seat I was allocated was now not an exit row seat and nothing could be done about it. That "I "...

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International Economy Johannesburg - Perth

Helpful?
Thank Roy G
San Antonio, Texas
2 reviews
Reviewed yesterday
NEW

The flight from the USA to South African was loooong! While it's never easy to be in a confined space for hours this airline did everything they could to accommodate its passengers. The cabin was cool throughout and the seats were ample and comfortable. Movies on board were a good mix of new releases and entertaining older ones, music had...

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International Economy Washington DC - Cape Town Central

Helpful?
Thank vmaldonado1219
Billericay, United Kingdom
Level 4 Contributor
45 reviews
27 helpful votes
Reviewed 2 days ago
NEW

The planes are comfortable and the staff treat you well. We paid extra for exit seats which was worth the money because you could stretch your legs out to sleep. The service was good and drinks and meals good for airline food. We had a lady pilot who made up the time we lost on the delayed start. In all...

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International Economy London - Johannesburg

Helpful?
Thank Janetteann
Johannesburg, South Africa
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

The expirience was wonderfull, the flight was on time even the hostees they were very friendly during the trip

Domestic Economy Johannesburg - Durban
Helpful?
Thank 707angeln
Level 4 Contributor
15 reviews
4 helpful votes
Reviewed 3 days ago
NEW

I have flown this airline at least 6 times in the past 2 years. They are consistently good. The economy class for longer flights has individual TVs, decent food and free alcoholic beverages. The service is lovely! I flew they all over Africa and recommend them highly.

Africa Economy Mahebourg - Johannesburg
Helpful?
Thank Cie D
Springs, South Africa
Level 4 Contributor
38 reviews
3 helpful votes
Reviewed 3 days ago
NEW

The airport boards were incorrect for boarding times. Flight was good. Food was as always - cold and uninteresting. Staff were semi-friendly.

Africa Economy Johannesburg - Gaborone
Helpful?
Thank michellemG7660YM
1 review
Reviewed 3 days ago
NEW
via mobile

Never use that airlines. It is not allow me check in because my name written in Vietnam style so my family name come first instead of my first name. Never got this issue until fly with South African Airways. They didn’t fix it and ask me buy a new tickets. Never use South African Airways.

International Economy Hanoi - Johannesburg
Helpful?
Thank Thanh Hoa L
Johannesburg, South Africa
Level 4 Contributor
22 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

With all the negative articles i was pleasantly surprised at the professional pleasant helpful staff from the word go. The seats were big enough especially for me 5’6”. Food was good and we only ran a few minutes late at takeoff due to damage to a container being loaded. Made me feel safe about their conscientiousness and adherence to safety...

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International Economy Johannesburg - London

Helpful?
Thank 998pamela
Johannesburg, South Africa
Level 6 Contributor
439 reviews
85 helpful votes
Reviewed 3 days ago
NEW

Good legroom, very good service, nice crew. brought more blankets, entertainment was fine. Smooth flight both flights.

International Economy Johannesburg - Perth
Helpful?
Thank DDR1234
Holybourne, United Kingdom
Level 5 Contributor
87 reviews
37 helpful votes
Reviewed 3 days ago
NEW

Paid a large supplement to upgrade to Business Class. Had all kinds of problems checking bags through to London as the onward flight was with a different airline. Very uncomfortable bed seats on a the flight compared to other business Class airlines. Headphone socket completely impossible to get at. Movie choice worse than BA (and that's bad!). Not enough room...

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International Business Class Perth - Johannesburg

Helpful?
Thank Andrew C
See travel tips for airlines
“Order a special food preference”
royg899, 20 Jun 2018 | Read review
“Try emergency exit. All seats before the wing are nice,”
DDR1234, 18 Jun 2018 | Read review
“Buy a ticket and fly local SAA!!”
740marlenes, 11 Jun 2018 | Read review
“Just avoid SA Express”
johndemenezes, 10 Jun 2018 | Read review
“Aisle seats easy to get in and out of at night for bathroom trips”
Merricks72, 10 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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