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Southwest Airlines


4.5 of 5 bubbles
7,587 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,587 Reviews from our TripAdvisor Community

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7,587 reviews from our community

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Showing 7,475: English reviews
Marietta, Georgia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed yesterday NEW

Southwest is my go to airline they have great sales. The curbs side check in was easy and the guys were friendly and helpful with my luggage. Not having to pay for baggage is a plus. Overall the flight was good.

Domestic Economy Orlando - Atlanta
Helpful?
Thank zhammons
Coweta, Oklahoma
Level Contributor
76 reviews
19 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Good caring people. I had what I thought to be a bug of some kind on our way back from Vegas. We were to board in group C. I had thrown up in airport, very ill. My husband talked to lady at desk she gave us pre boarding. The flight attendant helped us find a place close to bathroom. She...

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Domestic Economy Las Vegas - Tulsa

Helpful?
Thank 1gardengirl
Seattle
Level Contributor
16 reviews
12 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

I am a frequent flyer and I have never experienced such terrible absolutely horrible customer service upon checking in. Checking in a team of 17 girls and 3 adults I witnessed at least 4 Ticket Agents interact with our group and others. Wow, we were reprimanded and spoken down to - all with such condescension. Never a smile, never a...

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Domestic Economy Raleigh - Seattle

Helpful?
Thank Hulasurf
Birmingham, Alabama
Level Contributor
217 reviews
57 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Overall good service on flight up but had 3 hour delay due to storms in New York.Coming back we had a hard working stewardess.However our luggage was wet from the rain.

Domestic Economy New York City - Birmingham
Helpful?
Thank rebelwebb
Franklin, Kentucky
Level Contributor
606 reviews
188 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Recently caught a flight from Nashville, Tenn., to Ronald Reagan Washington National and the service was top notch all the way. From checking in, to boarding, to cabin service, to exiting the plane, it was flawless. I fly Southwest a lot and they are super consistent (yes, they do have their days but 98% of the time, my traveling has...

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Domestic Economy Nashville - Washington DC

Helpful?
Thank DrMarc9491
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Mitchellville, Maryland
Level Contributor
81 reviews
29 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

We flew Business Select which gave us early boarding, free premium drinks, and head of line on check-in at airports and customs/immigration. This was well worth the extra money. The flight was non-stop from BWI to MBJ and was uneventful. The 3 1/2 hour flight could have been made more comfortable if they would serve food to the Business Select...

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Caribbean Economy Baltimore - Montego Bay

Helpful?
Thank MJS658
Houston
Level Contributor
82 reviews
43 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

As more airlines tack on extra charges for even leg room our southwest flight was great with no surprises. No charge for the 2 bags up to 50lbs, the snacks, or the TV stations on Wi-Fi after a brief commercial to connect. The flights are always full so unless you want a middle seat be ready to check in 24...

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Domestic Economy Houston - Las Vegas

Helpful?
Thank 1RINGMASTER
Redding, California
Level Contributor
11 reviews
4 of 5 bubbles Reviewed yesterday NEW

Check in was fast and easy. Flights were on time. All attendance were friendly. We had an easy boarding was easy all fights were booked solid so check in 24 hour an advance on the dot or use the early boarding.

Domestic Economy Sacramento - Fort Myers
Helpful?
Thank angelawI6840ED
Springville, Utah
Level Contributor
14 reviews
19 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Southwest is always our airline of choice. We've earned the free Companion Pass for 2016 travel so we have flown with them a lot. They have the best rewards program of any airline -- you can actually USE your airline points to go somewhere! We have found the workers to be happy and helpful. The flights arrive on time and...

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Domestic Economy Salt Lake City - Dallas

Helpful?
Thank WBil
Hawthorne, California
Level Contributor
61 reviews
5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I love flying this airline because it has helped me great deals to destinations all over America. If it weren't for Southwest, I don't think I would've been able go on that many vacations.

Domestic Economy Los Angeles - Boston
Helpful?
Thank vutdoan20
See travel tips for airlines
“Look at other options first when flying out of Raleigh NC for sure.”
 of 5 bubbles Hulasurf, 5 Dec 2016 | Read review
“Check in 24 hours early at the same time as your flight.We got A 26 seats close to front of plane”
 of 5 bubbles rebelwebb, 5 Dec 2016 | Read review
“Business Select on long flights to get best seating.”
 of 5 bubbles DrMarc9491, 5 Dec 2016 | Read review
“Check your luggage through if it is bigger than carryon size.”
 of 5 bubbles WBil, 5 Dec 2016 | Read review
“Business Select gets early boarding Group, drinks and more flexibility for changes”
 of 5 bubbles Bill_Hunt_AZ, 4 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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