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Southwest Airlines


4.5 of 5 stars
1,373 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 823
    Excellent
  • 370
    Very good
  • 89
    Average
  • 36
    Poor
  • 55
    Terrible
Excellent Value for money

Very good value for money. The flight was delayed, however we were informed. Fight was pleasant... read more

4 of 5 starsReviewed yesterday
Latintravelervic
,
Rio de Janeiro, Brazil
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,373 Reviews from our TripAdvisor Community

Write a Review

1,373 reviews from our community

Date | Rating
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English first
Rio de Janeiro, Brazil
Level Contributor
50 reviews
17 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very good value for money. The flight was delayed, however we were informed. Fight was pleasant, staff attitude great.

International Economy Montego Bay - New Orleans
Helpful?
Thank Latintravelervic
El Paso, Texas, USA
Level Contributor
4 reviews
4 helpful votes
5 of 5 stars Reviewed yesterday NEW

From check-in to flight it is comfortable. A wheel chair and special attention make it a very pleasant experience. I love the peanuts.

Domestic Economy El Paso - Dallas
Helpful?
Thank easywinner
Portsmouth, RI
Level Contributor
82 reviews
50 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Fortunately my airport has SW. The friendy, no hassle airline. I do pay extra for Early Bird seating and do love not having to walk thru first class seating. Because I fly them so much I signed up for their credit card with Chase Bank and now fly on points at least once per year. FLY THE FRIENDLY SKIES OF...

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Domestic Economy Providence - New Orleans

Helpful?
Thank CarolMaeRay
Texas
Level Contributor
96 reviews
37 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have flown Southwest to so many cities in US. I have never had a complaint about the airline. I believe they care more about the passengers and more accommodating by providing free bags and checked bags. I love the fact that I can have a choice of seats. The staff on the planes are always very nice. I enjoyed...

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Domestic Economy Austin - Orange

Helpful?
Thank nitpicky-traveler1
Cookeville, Tennessee
Level Contributor
8 reviews
5 of 5 stars Reviewed yesterday NEW

The check in for this flight was without problems. Was able to check in at the curb. All baggage was handled without any problems at curb side. Seating was great and the cabin was great.

Domestic Economy Nashville - New Orleans
Helpful?
Thank LarryHarkleroad
Commerce, Texas
Level Contributor
115 reviews
38 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Our flight was delayed and we had to wait at the airport a little while but the flight crew was friendly and cheerful. It was a great start for our short trip.

Domestic Economy Dallas - Fort Lauderdale
Helpful?
Thank Sistersonatrip
Chatham, Illinois
Level Contributor
158 reviews
49 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have been a Southwest traveler for two decades for all my flights (average 4 per year) with only three trip exceptions. I like their process and procedures. I like the friendly, often fun hosts and hostesses. The food and beverage selection is what it is - adequate, and I'm okay with that. I usually bring a snack onto the...

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Domestic Economy Saint Louis - Portland

Helpful?
Thank 2again
Manila
Level Contributor
29 reviews
13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

On time flight, Very welcome and friendly staff both from the airport till the plane. The stewardes is very funny and accomodating. First time to fly with Soutwest and for sure it wont be the last. Highly recommended for the value of money and servce. Two thumbs up!

Domestic Economy Minneapolis - Baltimore
Helpful?
Thank Theo R
Saint Joseph, Missouri
Level Contributor
22 reviews
2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Love Southwest Airlines! No bag fees!!! Always friendly staff. Wish they gave you a little more of a snack on long flights but I understand this keeps costs down. Free inflight wifi with TV shows to watch.

Domestic Economy Kansas City - Salt Lake City
Helpful?
Thank happy2travel4ever
Orange Park, Florida
Level Contributor
6 reviews
1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

on time, comfortable seating, complimentary drinks and staff was very courteous. The pilot did not spare the fuel arriving at our destination.

Domestic Economy Orlando - Omaha
Helpful?
Thank dhuff53
See travel tips for airlines
“check your bags for FREE”
 of 5 stars nitpicky-traveler1, 25 Jul 2016 | Read review
“Be sure to arrive early for your flight.”
 of 5 stars LarryHarkleroad, 25 Jul 2016 | Read review
“Traveling solo it's easy to get a great seat. Pairs, groups consider the Earlybird check-in to insure better boarding numbers.”
 of 5 stars 2again, 25 Jul 2016 | Read review
“carry on will expedite departure”
 of 5 stars dhuff53, 23 Jul 2016 | Read review
“I just wish they would give seats when booking.... Catch thier sales!”
 of 5 stars starlight718, 23 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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