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Southwest Airlines

4.5 of 5 bubbles
7,264 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 4188
  • 2076
    Very good
  • 554
  • 208
  • 238
Non-stop to Aruba

Southwest is efficient and comfortable. We checked in 24 hours prior to flight, and paid... read more

5 of 5 bubblesReviewed today
The Villages, Florida
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,264 Reviews from our TripAdvisor Community

Write a Review

7,264 reviews from our community

Date | Rating
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English first
The Villages, Florida
Level Contributor
309 reviews
90 helpful votes
5 of 5 bubbles Reviewed today NEW

Southwest is efficient and comfortable. We checked in 24 hours prior to flight, and paid ($30/passenger) to auto-assign a space or number in their pre-board waiting line. It's worth it! The flight left on time, was smooth, and landed in Aruba a little early. Service was good, baggage claim was efficient as well. Vacation time on One Happy Island!

Caribbean Economy Orlando - Aruba
Thank thaward
Alta Loma, California
Level Contributor
5 reviews
4 of 5 bubbles Reviewed today NEW

flight left on time, very smooth with no turbulence and arrived 10 minutes early, so one can start to enjoy your vacation

Mexico Economy Orange - Los Cabos
Thank arbagnera
Level Contributor
5 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

Southwest comes thru again! They boarded the airplane right on time, and the flight attendants were VERY helpful finding a place for my bag. Since it was a short flight the FAs had to hustle to get beverages out-but EVERYONE got served! Thanks Southwest!

Domestic Economy Las Vegas - Ontario
Thank Mike N
Twain Harte, California
Level Contributor
57 reviews
10 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Had a great take off and landing pilot was excellent. I do have to say though that rude unhelpful ppl work at the Sacramento Airport. The closer we got to our destination the nicer the workers became. I'm sad to say I live in CA lots of rude ppl when I figured it was their job to help ppl know...

Domestic Economy Sacramento - Orlando

Thank Malissa C
Long Island, New York
Level Contributor
185 reviews
65 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We travel Southwest from LI to TX to visit grandchildren there at least once a year, sometimes twice. We have always had a great experience. One thing you have to realize, traveling Southwest is cheaper but like traveling an air bus, most flights have at least one stop at other airports, maybe two. But we have always had a terrific...

Domestic Economy Islip - Dallas

Thank Mary136
Jacksonville, Florida
Level Contributor
3 reviews
4 of 5 bubbles Reviewed yesterday NEW

Great servcie! Fast, comfortable, value for your money. Flight attendants were great with my kids. I recommend 100%. Thank you!

Caribbean Economy Orlando - San Juan
Thank Alana S
New Orleans, Louisiana
Level Contributor
80 reviews
177 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Our flight to and from Orlando was good - there was one little glitch though with my purchase of early bird (I purchased it on our flight there, which was fine and back) When I printed my tickets they day prior to leaving I noticed EB had not been applied. When arriving to the Orlando airport, I inquired and they...

Domestic Economy New Orleans - Orlando

Thank caribbeantravelcielo
Phoenix, Arizona
Level Contributor
46 reviews
17 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

The male flight attendant in the forward cabin was outstanding. Great welcome aboard presentation. Honored a lady for her first flight on her birthday with service lights on and a special gift from Southwest Airlines. We all sang Happy Birthday. A very enjoyable flight. It reminded me of the good old days flying Southwest.

Domestic Economy Charleston - Houston
1 Thank SubVet410
Mount Clare, West Virginia
Level Contributor
29 reviews
4 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Southwest just does everything right. Low Fares, No baggage fees, rarely have I had a delayed flight.

Domestic Economy Pittsburgh - Fort Lauderdale
Thank Ronald S
Portland, Oregon
1 review
1 of 5 bubbles Reviewed yesterday NEW

The plane was filthy. Commode was beyond disgusting. Tray table was dirty. Magazine holder on back of seat had used kleenex and no magazine. There was no excuse for the very dirty condition of the plane as it sat empty at the gate for at least 45 minutes, with half of the crew onboard.

Domestic Economy Portland - Austin
Thank karensorenson
See travel tips for airlines
“Check in 24 hours before your flight to get a lower boarding”
 of 5 bubbles D8964ZXmiken, 20 Oct 2016 | Read review
“pay extra to be in the "A" group. Also no guarantee to seat w your party either :(”
 of 5 bubbles MalissaC26, 20 Oct 2016 | Read review
“Call exactly 24 hours before you board the flight, get a good place on line for boarding.”
 of 5 bubbles Mary136, 20 Oct 2016 | Read review
“Make sure your early bird fees are applied prior check in!”
 of 5 bubbles caribbeantravelcielo, 20 Oct 2016 | Read review
“My favorite seat is 9C”
 of 5 bubbles SubVet410, 20 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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