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Southwest Airlines


4.5 of 5 stars
6,602 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website

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Visitor rating
  • 3759
    Excellent
  • 1915
    Very good
  • 512
    Average
  • 191
    Poor
  • 225
    Terrible
i love these guys

i have used southwest Airlines several times this year going back and forth and have to say the... read more

5 of 5 starsReviewed yesterday
bluessuperfan
,
Belleville, Illinois
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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6,602 Reviews from our TripAdvisor Community

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6,602 reviews from our community

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English first
Belleville, Illinois
Level Contributor
4 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

i have used southwest Airlines several times this year going back and forth and have to say the experience is always is superb. from the gate to the destination I have seen employees go beyond their duty over and over again.

Domestic Economy Saint Louis - Fort Lauderdale
Helpful?
Thank bluessuperfan
Helotes, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

The flight was pleasant. The flight was delayed due to bad weather in Dallas. However, even though our departures was later than planned, we only arrived a few minutes late.

Domestic Economy San Antonio - El Paso
Helpful?
Thank Leticia M
Minneapolis, Minnesota
Level Contributor
3 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Once again a stand up experience with Southwest. Due to s small oil leak on the left engine we experienced a 80 minute delay. With a very tight connection in Atlanta i was all but convinced we had missed our flight. They delayed the flight to orlando allowing all of us to make the connection no problem. Disaster averted!!! Hats...

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Domestic Economy Minneapolis - Orlando

Helpful?
Thank Dslsmk
Dayton. Ohio
Level Contributor
4 reviews
5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our flight that was not jam packed full. Probably because it left Music City at 8:00 AM. We had only two people in our row and were able to leave the middle seat empty. Unlike the last time I flew Nashville, where Southwest left us stranded in Chicago, this flight was on-time and every thing was smooth. The cabin crew,...

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Domestic Economy Nashville - New Orleans

Helpful?
Thank BucksBeatBlue
Arvada
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Love to fly this airline. If Southwest flies to a certain location I will not take any other airline. No baggage fees makes a difference.Staff has always been pleasant and fun. I think it's the only way to fly and the prices are good too.

Domestic Economy Denver - Las Vegas
Helpful?
Thank Christine R
Lexington Park, Maryland
Level Contributor
3 reviews
3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I enjoyed my experience. I met one of the pilots as I was boarding the plane. He said we would have a good flight, & we did. I would recommend Southwest Airlines.

Domestic Economy Baltimore - Fort Myers
Helpful?
Thank Rosalie K
Louisville, Kentucky
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

I'm easy to please and not very demanding when I travel. I like to fly Southwest because I know their process and what to expect. They didn't disappoint. They also didn't do anything to exceed my expectations. The seats are comfortable and the leg room is acceptable for someone over 6'.

Domestic Economy Nashville - Chicago
Helpful?
Thank nedron54
Edwardsville, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Excellent service from the cabin flight attendants and super smooth landing by the pilots. The flight attendants made many trips asking if anyone needed any additional drinks and/or snacks, very positive attitudes with all passengers.

Domestic Economy Saint Louis - Charleston
Helpful?
Thank edw201403
Littleton, Colorado
Level Contributor
5 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Both going and coming from Denver to Boston were on time. The flight from Denver to Boston was not completely full so was able to share the row with my son. Flight from Boston to Denver was full. Both flights were smooth and did not seem to be the 4+ hours that were scheduled.

Domestic Economy Denver - Boston
Helpful?
Thank F2fredfb
Tempe, Arizona
Level Contributor
162 reviews
107 helpful votes
5 of 5 stars Reviewed yesterday NEW

My past few flights have been on Southwest. I joined their Rapid Rewards program as a replacement to my AmericaWest, US Airways and now American Airlines mileage programs. I was a gold member on American even after the merger with US Airways, but the program has changed and I was treated like a stepchild instead of a valued traveler. So...

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Domestic Economy Phoenix - Raleigh

Helpful?
Thank Vegasonmymind
See travel tips for airlines
“They push paying for Early Bird but we didn’t-Check in right at 24 hours before takeoff-were A 55 and 56-fine for boarding & selecting seats”
 of 5 stars BucksBeatBlue, 29 Sep 2016 | Read review
“If seating is important to you make sure you call exactly 24 hrs ahead to board first.”
 of 5 stars christinerR6403PF, 29 Sep 2016 | Read review
“Check in online to board the plane earlier.”
 of 5 stars rosaliek208, 29 Sep 2016 | Read review
“Buy early check in”
 of 5 stars nedron54, 29 Sep 2016 | Read review
“I always add the Earlybird check in feature”
 of 5 stars F2fredfb, 29 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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