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Southwest Airlines


4.5 of 5 bubbles
7,825 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,825 Reviews from our TripAdvisor Community

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7,825 reviews from our community

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Showing 7,709: English reviews
Portland, Maine
Level Contributor
34 reviews
12 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Always love Southwest! Friendly, great price and I love that they allow 2 bags for free...also, no change fees! The crew are happy, friendly and funny! We always try to fly Southwest now whenever we can!

Domestic Economy Portland - Atlanta
Helpful?
Thank Julie R
Orlando, Florida
Level Contributor
16 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

This women brought on her Great Dane. What a great dog and well behaved. Southwest was great in letting them come on board. Everybody on the flight seemed appreciative. I talked to a few people later and thought is was Kool. I love dogs and Southwest flight attends were song good to this women and to the rest of us....

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Domestic Economy Orlando - Chicago

Helpful?
Thank johnefoley
Pittsburgh, PA
Level Contributor
63 reviews
23 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

We flew Southwest to Los Angeles over the New Year Day weekend. Our flight to LA went through Atlanta and the return flight went through St. Louis. All flights were on time. Even though all of the flights were all filled to capacity, boarding was efficient. I'm not sure what is gained by having travelers print out their own checked...

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Domestic Economy Pittsburgh - Los Angeles

Helpful?
Thank jcp01
Angola, Indiana
Level Contributor
56 reviews
46 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I fly with Southwest about 6 times a year and select them whenever possible. Their customer service is fast, good, friendly, and courteous. They seem efficient. They are also relaxed and communicate well so I get the idea the management treats them well and gives them some ability to make decisions on behalf of customers, ie their management trusts them...

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Domestic Economy Detroit - Denver

Helpful?
Thank Annette K
Cape May Court House, New Jersey, United States
Level Contributor
30 reviews
20 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

They do it right, great communication, smooth boarding, no extra hidden charges, extremely friendly staff

Caribbean Economy Philadelphia - Nassau
Helpful?
Thank Phil B
Chelmsford, Massachusetts
Level Contributor
225 reviews
62 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

The flight was very good and the folks at Southwest do a fantastic job. They always treat our family well. Flying can be stressful but the people at Southwest do their best to make air travel easy and fun.

Domestic Economy Manchester - Baltimore
Helpful?
Thank Frank B
Chelmsford, Massachusetts
Level Contributor
225 reviews
62 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

Southwest is our favorite airline. Check in at MHT was quick and they assisted us with special TSA service. ON Christmas day a flight attendant walking through BWI gave our daughter a cute antler headband.

Domestic Economy Manchester - Columbus
Helpful?
Thank Frank B
Kaukauna, Wisconsin
Level Contributor
66 reviews
17 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW via mobile

Well this was my first time that I flew Southwest I did not like that since I was in a group I could not check in when I wanted too. I also don't like not having a seat that it is first come first serve. As we were ready to load on our way back and we're told there were...

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Caribbean Economy Chicago - Punta Cana

Helpful?
Thank TraciLee1970
oregon
Level Contributor
125 reviews
41 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

Flown several times in last 14 months. Always the panic 24 hours before to get your booking. Even if you get in A section, you may still end up with a seat you wouldn't want. I do notice that the primo seats by the exit doors always have folks that couldn't find their way out of a paper bag. Idiot...

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Domestic Economy Portland - Sacramento

Helpful?
Thank oregonbeach
Nopera, New Zealand
Level Contributor
6 reviews
1 helpful vote
4 of 5 bubbles Reviewed 3 days ago NEW

First time flying was so scared. Everyone left me alone because I could not move. On they way back when lading braked to late on the landing.

Domestic Economy Chicago - Orlando
Helpful?
Thank butzke2017
See travel tips for airlines
“Check your bag it's free.”
 of 5 bubbles johnefoley, 16 Jan 2017 | Read review
“Check in as soon as you can at the 24 hr before departure point.”
 of 5 bubbles 881annettek, 16 Jan 2017 | Read review
“pay the nominal up charge for first boarding group and grab exit row”
 of 5 bubbles philb75, 16 Jan 2017 | Read review
“You have to log in 24 hours before in order to get in the boarding que, unless you want to be last and have your party broken up.”
 of 5 bubbles oregonbeach, 15 Jan 2017 | Read review
“When traveling internationally, stop at the ticket counter once you reenter the USA and get fresh baording passed.”
 of 5 bubbles sandyanddick, 15 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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