We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Southwest Airlines


4.5 of 5 bubbles
8,092 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

8,092 Reviews from our TripAdvisor Community

Write a Review

8,092 reviews from our community

Filter reviews by popular destinations:
All reviews Las Vegas Orlando Baltimore Denver Chicago Phoenix Tampa Fort Lauderdale Los Angeles Atlanta Houston San Diego Dallas Nashville Seattle
Traveller rating
Cabin
  • (7,974)
  • (0)
  • (0)
  • (0)
Route
  • (7,365)
  • (215)
  • (208)
  • (153)
  • (31)
  • More
Language
  • More
Showing 7,974: English reviews
Champaign, IL
Level Contributor
43 reviews
17 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I hate flying...hate it! But we have such great service with Southwest! They have great customer service and the flights we have been on everyone is very helpful and friendly. They are our go to airline service when flying!

Domestic Economy Indianapolis - Tampa
Helpful?
Thank mags113
Level Contributor
14 reviews
2 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I appreciate you don't have to pay for your first checked bag. I also like the fact that SW's planes have more leg room than a lot of other airlines. I don't have any complaints about SW. I do wish they had assigned seats. Oh well, not a big deal. The pros certainly outweighs that small little con.

Domestic Economy Dayton - Chicago
Helpful?
Thank mstsstone10
West Gardiner
Level Contributor
25 reviews
22 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We fly out of Portland, Me. And southwest has been our choice for many years. First two bags fly free is a great money saver. The staff has always been very helpful. They will continue to be our airline of choice.

Caribbean Economy Portland - Montego Bay
Helpful?
Thank shanekathy
Tallahassee, Florida
1 review
5 of 5 bubbles Reviewed yesterday NEW

Flights were on time and staff helpful and courteous. This is the norm with Southwest. I always fly Southwest whenever possible. Whether in the airport or on the plane, their customer service can't be beat.

Domestic Economy Jacksonville - San Diego
Helpful?
Thank hdwluten
Slidell, Louisiana
Level Contributor
76 reviews
18 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I fly Southwest whenever I can. The value for the service in my opinion is hard to beat. Southwest keeps things simple, provides quality service at a price almost anyone can afford. The aircraft are clean and the flight attendants are friendly and courteous. Never disappointed when I fly Southwest.

Domestic Economy New Orleans - Fort Lauderdale
Helpful?
Thank sbear1324
jacksonville
Level Contributor
103 reviews
47 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

I bought early bird access last Sept. but when got boarding passes had C19. Called and was told my early bird checkin "fell off" reservation and nothing could be done save give me a refund. Shame on SW. Told this happens from time to time. So call before flight to make sure this doesn't happen to you!

Domestic Economy Dallas - Denver
Helpful?
Thank CeadmileJacksonville
Level Contributor
3 reviews
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

Did not like their seat selection process confirmed at the earliest moment they would allow and still with 50 down on initial and return flights. Flight attendants making announcements didn't speak American English it was more like Caribbean English maybe Southwest is hiring out of the country on H1 Bs. In any case they were more difficult to understand because...

More 
Domestic Economy Milwaukee - Las Vegas

Helpful?
Thank Paul W
A TripAdvisor Member
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

I booked three months ago. They have open seating so if you don't check in early you get random seats in the worst places. OPENING SEATING. I GUESS THEY LIKE TO UPSET THEIR CUSTOMERS, in other words, who ever check in first, get the best seat

Domestic Economy Fort Lauderdale - New Orleans
Helpful?
Thank A TripAdvisor Member
Long Island, New York
2 reviews
4 of 5 bubbles Reviewed 2 days ago NEW

Very pleasant hostess was very accomaditing. Boarding could be better. Check in was fine. Seatin was ok had better other then that everything was just average

Domestic Economy Islip - Orlando
Helpful?
Thank marymkl
Warwick, Rhode Island
Level Contributor
7 reviews
8 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

I would start off saying I have flown them for 20+ years and have had the normal delays any airline can experience but overall good value. I completely understand they can’t control the weather and that can cause delays, cancellations etc. I also don't want to fly in a unsafe plane so if they need to fix it, fix it...

More 
Domestic Economy Denver - Providence

Helpful?
Thank Bobb54
See travel tips for airlines
“We pay the extra for the early bird check-in, that way we don't have to worry about checking in the day before.”
 of 5 bubbles mags113, 21 Feb 2017 | Read review
“Check in on line 24 hours prior to your scheduled flight.”
 of 5 bubbles hdwluten, 21 Feb 2017 | Read review
“Since Southwest doesn't pre-assign seats the earlier you board the better...”
 of 5 bubbles sbear1324, 20 Feb 2017 | Read review
“Patience. As boarding can be a problem”
 of 5 bubbles marymkl, 20 Feb 2017 | Read review
“Check in 24 before because seats are not assigned,you want to be Group A”
 of 5 bubbles manuelelisabet, 20 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

286 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (286)
Viewed
View from Window (113)
Viewed
Cabin (16)
Viewed
Airport (37)
Viewed
Seat (6)
Viewed
Food and Drink (5)
Viewed
Onboard Feature (2)
Viewed
Airline Lounge (2)
Viewed
Other (105)