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Southwest Airlines


26,189 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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26,189 Reviews from our TripAdvisor Community

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26,189 reviews from our community

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Showing 25,894: English reviews
Overbrook, Kansas
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

I have traveled many airlines and like most of them but Southwest continues to be my go to when I want reliability, consistency, affordability and convenience. Always no pay for bags, I appreciate the staff and flight crew and yet to have had a bad experience. Flying to Chicago was awesome as southwest does not fly to O’Hare they fly...

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Domestic Economy Kansas City - Chicago

Helpful?
Thank scottDworkman123
Southport, North Carolina
Level 5 Contributor
58 reviews
8 helpful votes
Reviewed yesterday
NEW

We love to fly Southwest because the rates are good, the flights take us where we want to go, and the crews are always very friendly and efficient. This flight was especially good because we took off on time and arrived early. Imagine that!

Domestic Economy Denver - Raleigh
Helpful?
Thank Supercalaf
San Antonio, Texas
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

This flight was a continuing leg of a previously rated trip. As with the first leg of my trip, every employee I encountered performed in a most professional manner.

Domestic Economy Denver - Chicago
Helpful?
Thank johndC4294HB
San Antonio, Texas
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Flight was on schedule, and all Southwest employees I encountered were helpful and professional. One free bag is a plus.

Domestic Economy San Antonio - Denver
Helpful?
Thank johndC4294HB
Fort Wayne, Indiana
2 reviews
Reviewed yesterday
NEW

Everything went smoothly from checking in, boarding, flight, and getting luggage. Flight attendants were friendly. No complaints.

Domestic Economy Indianapolis - Orlando
Helpful?
Thank dmnewport
2 reviews
Reviewed yesterday
NEW

Southwest Airlines continues to excel in its ability to make flying comfortable and fun. Most people understand how Southwest works, which makes most passengers friendly and cooperative. I even had one passenger offer me one of his free drink coupons. The attendants are always very friendly and accommodating, including extra snacks or drinks. The flights are generally timely and the...

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Domestic Economy Houston - San Diego

Helpful?
Thank ejford11
Bloomington, Indiana
Level 5 Contributor
66 reviews
13 helpful votes
Reviewed yesterday
NEW

We had a very long layover in Atlanta because of storms on the east coast. The staff was professional and helpful. We had no complaints. I'm not a great fan of no seat assignments, but the price difference makes the inconvenience acceptable.

Domestic Economy Indianapolis - Baltimore
Helpful?
Thank BagaMehr
Cocoa Beach, Florida
2 reviews
Reviewed yesterday
NEW

It’s really too bad that I am writing this poor review but I’m afraid SWA has lost the edge. This round trip vacation was great except for the flying. The day before the departure, 8-7-2018, I checked in a scored “A” boarding, always a plus to board before the Mickey Ears. About an hour later, I received the dreaded, “your...

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Domestic Economy Minneapolis - Orlando

Helpful?
Thank Frank S
Level 6 Contributor
167 reviews
41 helpful votes
Reviewed yesterday
NEW
via mobile

Boarding process used by Southwest is easy to understand. Have a boarding assignment of C 30 or higher means you are likely to get a middle seat. Our flights left on time and arrived as scheduled. Flight crew did a fine job.

Domestic Economy Denver - Cincinnati
Helpful?
Thank Pack D
Monument, Colorado
Level 5 Contributor
61 reviews
7 helpful votes
Reviewed yesterday
NEW

I will always fly with Southwest if at all possible. Great family visit and the flights in both directions were exceptional. Their people treat you as honored guest. I always see folks that are there because they want to be there. The return flight was the last day of Southwest peanuts, still great folks great service and I did not...

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Domestic Economy Denver - Panama City

Helpful?
Thank Ozzlefinch
See travel tips for airlines
“Southwest provides early boarding if you need special assistance at no charge, but only if you let them know it is needed.”
Supercalaf, 13 Aug 2018 | Read review
“The earlier you check in the earlier you can board”
ejford11, 13 Aug 2018 | Read review
“Early check in and the small expense of priority boarding means everything.”
Ozzlefinch, 13 Aug 2018 | Read review
“Call precisely 24 hours before departure to get the best seating boarding pass position.”
carolynjb330, 13 Aug 2018 | Read review
“Check in Early for better seating”
charlesf930, 13 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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