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Southwest Airlines

Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Overview

4.04.0 of 5 bubbles46,155 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.5 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.5 of 5 bubbles
Value for money4.5 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.5 of 5 bubbles
Food and beverage3.5 of 5 bubbles
About Southwest Airlines

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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46,155Reviews
3,411Photos
100Tips
4.0
46,155
Excellent
27,325
Very good
10,725
Average
3,017
Poor
1,513
Terrible
3,576

Popular mentions


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Ethan L
The Colony, Texas
5 contributions
4.0 of 5 bubbles
Best Ultra Low Cost Airlines
Dallas - LondonInternational
A Nice Service Of Southwest I Got A Drink For Free This Is The Best Airline Ultra Low Cost Airline Honestly I Would Take Southwest For North American Travel The Comfort Of The Seat Is Thin But Also Quite Stiff
Date of travel: November 2024
5.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written February 11, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Milo M
1 contribution
5.0 of 5 bubbles
It was fun
Saint Louis - ChicagoDomestic
so i flew to chicago and it was honestly fun, i really recommend southwest because it’s open seating and you get TWO free checked bags.i recommend this airline to anybody i love southwest
Date of travel: February 2025
5.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
4.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written February 10, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ronald M
Oakland, California
2 contributions
1.0 of 5 bubbles
The Unfriendly Air!
Lihue - DenverDomestic
I don't know what happened with Southwest, it used to be a great airlines. Now, I can't understand how the flight crews have become so unfriendly. But, ofcourse, they have no incentive to be professional and decent. Find another airline - seriously, never again.
Date of travel: February 2025
Written February 7, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

BoardingPass788000
1 contribution
1.0 of 5 bubbles
Horrible service
Los Angeles - New OrleansDomestic
We were to fly to New Orleans 7:45am with Early Bird tagged on. My wife went ahead as she was numbered earlier in the line. I was further behind and carried the bag as it is hard for my wife to lift to the overhead. She went in and got seated and saved a place for the bag above. I was just behind and they said I couldnt take on my bag as spaces were full. Even though my wife had saved a place for it!!! They held me back for ages and said either check it in or get another flight. We can’t check it in because it’s expensive delicate camera equipment. The staff are like a bad machine. Bad robots. Which means it’s a bad company. Don’t fly with them.
Date of travel: February 2025
Written February 7, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Zay Ya T
1 contribution
1.0 of 5 bubbles
Worst worst flightline ever I have ever had
San Jose - PhoenixDomestic
So bad got to seat in uncomfortable seat , asked to check hand carry even tho nth in it and turns out that they want to give time and seat for other people ,not enough space for handcarry. I am so feweking mad and annoyed for this and i know they will ignore me.What a waste of potential i thought i would like to travel more with this airline and i am done with it
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written February 5, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 45,657
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Showing results 1-5 of 3,411
Ethan L
The Colony, Texas
5 contributions
4.0 of 5 bubbles
You Should Use It For One Way Flights
Read full review

Milo M
1 contribution
5.0 of 5 bubbles
always be nice to the crew they are just doing their job so don’t give them a hard time.
Read full review

Laura G
1 contribution
1.0 of 5 bubbles
If you have a lost or damaged bag it is going to be a fiasco and energy draining
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Han S
1 contribution
5.0 of 5 bubbles
Having 2 checked bags, a carry on and a personal items included in the flight! Cheaper than anyother airline!
Read full review

Honee B
1 contribution
2.0 of 5 bubbles
Don’t do it
Read full review

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Showing results 1-5 of 100
Baggage fees

Domestic United States
Carry-on bag:Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: C$108
4th checked bag: C$108
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag:Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: C$108
4th checked bag: C$108
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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