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Southwest Airlines


30,780 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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30,780 Reviews from our TripAdvisor Community

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30,780 reviews from our community

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Showing 30,442: English reviews
San Antonio, Texas
Level 5 Contributor
82 reviews
12 helpful votes
Reviewed today
NEW
via mobile

Great flight from SA to LV! From bag check to gate, staff was super friendly and very helpful. Then at gate, the check in staff was awesome and went above and beyond for me due to a knee injury. Flight crew was friendly and efficient, we left right on time. I love SWA❤️

Domestic Economy San Antonio - Las Vegas
Helpful?
Thank Carolina E
Virginia Beach, Virginia
Level 4 Contributor
20 reviews
10 helpful votes
Reviewed today
NEW
via mobile

This is a yearly trip either into ft. Lauderdale, Tampa, or Ordando. Always dependable and usually 95% of the time ON TIME. I do miss the direct flights, but I do like changing planes in Orlando.

Domestic Economy Norfolk - Fort Lauderdale
Helpful?
Thank mbaddison
Rockville, Indiana
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW

Bag check in was fast, flight on time, good experience. Boarding was quick with open seating and flight was great.

Domestic Economy Indianapolis - Las Vegas
Helpful?
Thank Parke S
Pigeon Forge, Tennessee
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed today
NEW

My wife and I only fly a few times a year and have traveled on Southwest before. This flight was right on time and uneventful.

Domestic Economy Louisville - Phoenix
Helpful?
Thank Steve M
Shamrock, Texas
Level 4 Contributor
40 reviews
8 helpful votes
Reviewed today
NEW

Both flights were on time (we even reached Las Vegas a few minutes early!) Better in flight service than I've had the last couple of flights I've taken!

Domestic Economy Amarillo - Las Vegas
Helpful?
Thank debra_walker8
Baltimore, Maryland
Level 4 Contributor
36 reviews
5 helpful votes
Reviewed today
NEW

Direct flights both ways and the most economical flights from Baltimore to Charlston available. I was one of the last people to board on the flight home and the flight attendant was super helpful and found a spot for my carry-on in the overhead bin! Still get 2 free bags, better than most airlines!

Domestic Economy Baltimore - Charleston
Helpful?
Thank OakSpringFarm
Palm City, Florida
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed today
NEW

Southwest is my favorite airline. Service is great and people the friendliest. Boarding system is different but works well.

International Economy Fort Lauderdale - San Jose
Helpful?
Thank drmelzer
Orange Park, Florida
Level 5 Contributor
54 reviews
14 helpful votes
Reviewed today
NEW

There are no reserved seats. One buys a ticket for a guaranteed seat but can buy an “up-grade” to board early. Families are seated after group “A”. I did not like the boarding process nor the hunt for a seat. Families who had a higher boarding number were to able to sit together. I volunteered to move.....no one else offered...

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Domestic Economy Jacksonville - Baltimore

Helpful?
Thank ChicEats
Sussex, Wisconsin
Level 6 Contributor
100 reviews
55 helpful votes
Reviewed today
NEW
via mobile

Always know I'm getting when I fly Southwest - good service - friendly employees. I have no complaints

Domestic Economy Milwaukee - Baltimore
Helpful?
Thank sandra s
Baltimore, Maryland
2 reviews
Reviewed today
NEW
via mobile

First time flying from east coast to west coast. The ease of check-in to boarding was awesome. Flight was pretty much smooth sailing. A little turbulance returning to BWI due to a storm but always felt safe.

Domestic Economy Baltimore - Ontario
Helpful?
Thank Coastal20131837845
See travel tips for airlines
“Book early for the best price.”
parkes2014, 21 Nov 2018 | Read review
“Try to check in at exactly 24 hr.s prior to flight time.”
Q5536XNstevem, 21 Nov 2018 | Read review
“It is very IMportant to check in 24 hours before your flight to get the best possible seat.”
OakSpringFarm, 21 Nov 2018 | Read review
“Plan on a middle seat if you are not an early boarder.”
ChicEats, 21 Nov 2018 | Read review
“No secrets here. Just book and enjoy!”
Pepperstrip, 21 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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