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Southwest Airlines


34,712 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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34,712 Reviews from our TripAdvisor Community

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34,712 reviews from our community

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Showing 34,337: English reviews
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Southwest is always a great airline to travel with. We love that our bags travel free and they privide a little snack on the flight. Enjoyed the plane cookies, which were adorable plane shaped cookies and a beverage. Great flight attendants with warm personalities.

Date of travel: March 2019
Domestic Economy Indianapolis - Fort Lauderdale
Helpful?
Thank sawpnut4
1 review
Reviewed today
NEW

SW has relatively consistent service. Since all the equipment is the same (very similar) there are few surprises while boarding. I would like them to consider an option of a few rows of larger, more comfortable seating (similar to Spirit).

Date of travel: March 2019
Domestic Economy Orlando - Pittsburgh
Helpful?
Thank WRG021
Level 1 Contributor
3 reviews
Reviewed today
NEW

As always, southwest is reliable, predictable, and friendly. Our flights were on time. Our crew was friendly and engaging. Living in Kansas City, Southwest is our go to airlines. Their efficiency and their corporate culture make it a pleasure to fly with them. Both are inbound and outbound flights had a layover without plane change. So it made for on-time...

Date of travel: March 2019
More 
Domestic Economy Kansas City - Pensacola

Helpful?
Thank Freedom775610
Pecos, Texas
Level 3 Contributor
22 reviews
2 helpful votes
Reviewed today
NEW

I always fly Southwest. Their staff is always friendly and helpful. The flights are always pleasant.

Date of travel: March 2019
Domestic Economy El Paso - Los Angeles
Helpful?
Thank alexiaripa
Chesaning, Michigan
Level 6 Contributor
150 reviews
29 helpful votes
Reviewed today
NEW

We had no issues with the flight. they left a bit late from Orlando but we ended up landing a little early in Grand Rapids.

Date of travel: March 2019
Domestic Economy Orlando - Grand Rapids
Helpful?
Thank John K
Xenia, Ohio
Level 2 Contributor
6 reviews
Reviewed today
NEW
via mobile

Horrible flight. I’ve flown SW many times over the years. Our plane was late 1 hr. Also the seats are to cramped.

Date of travel: March 2019
Domestic Economy Cincinnati - Orlando
Helpful?
Thank slm940jane
San Diego, California
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Another great trip from the best flight crews in the sky. The SWA team ALWAYS looking for ways to make it a good flight. This team took care of us. Great flight

Date of travel: March 2019
Domestic Economy Phoenix - Ontario
Helpful?
1 Thank rctipad
Weeki Wachee, Florida
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed yesterday
NEW

I always use Southwest when traveling. I don't travel a lot but they always make my experience the best. The airline staff is helpful and friendly inside and out. The luggage alone is enough to make the airline worth it. The Captains and Crew always keep us apprised of weather conditions and anything else we need to know during the...

Date of travel: January 2019
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Domestic Economy Tampa - Hartford

Helpful?
1 Thank kmomalex
Randallstown, Maryland, USA
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed yesterday
NEW

Was on a flt two weeks ago where about twenty people were allowed to preboard the plane due to disabilities. I'm all for that but if you preboard the rules require you to wait until all passengers have.left before deplaning. This was not the case and I was upset with the fact we paid for an upgrade but the first...

Date of travel: March 2019
More 
USA Economy Cancun - Baltimore

Helpful?
Thank katmand0
Bloomington, Illinois
Level 4 Contributor
23 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

We were about 2 hours from Chicago Midway on our return back from Punta Cana, when we were advised that it was necessary to land at St. Louis airport. Not sure of the actual reason, but we had trust in the captain and crew. This worked well for some passengers from St. Louis, which avoided going to Midway first. We...

Date of travel: March 2019
More 
International Economy Punta Cana - Chicago

Helpful?
1 Thank mikegB6445GG
See travel tips for airlines
“Check in 24 hrs in advance to ensure A or B boarding.”
WRG021, 22 Mar 2019 | Read review
“Be on time and do online check in as early as possible. wear comfortable shoes and clothes.”
kmomalex, 21 Mar 2019 | Read review
“If you take golf clubs with you put expensive items in your checked luggage”
amabog4, 21 Mar 2019 | Read review
“my wife and I got TYSA our special needs daughter din not. Ask at desk if this happens to you they may help.”
916garyt, 21 Mar 2019 | Read review
“Be relaxed, the airline will do everything possible to make the flight easy for you.”
jande36, 21 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • 4th Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • 4th Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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