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Southwest Airlines

45,550 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Depart
Tue, 03-05
Return
Tue, 03-12
Travellers
1,Economy
Overview
4.545,550 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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Buck wrote a review Yesterday
21 contributions2 helpful votes
Cleveland - Montego Bay
Caribbean
We were in Business select on the 7 flights, we stayed Florida and then onto Jamaica. Paid good money for this. The handicap situation is bring abused ! at 1 flight there was 20 in wheelchair and 20 more accompanying them. The obvious was when it came time to leave the planes most had no problem walking out and along with that seats are saved by their associates for people in "B" line or A and here we are paying good money and sitting rows back. Wake up Southwest. You're not getting anymore business select out of us. Alot of people were complaining!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chris G wrote a review Yesterday
1 contribution
Dallas - Lihue
Domestic
No seat choice, definitely not for the family. family of six all separately seated ages 7 plus. Try to upgrade non available. If we could change to Delta we would have.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mesatraveler wrote a review Feb 19
Mesa, Arizona1023 contributions307 helpful votes
Los Angeles - Orlando
Domestic
We required wheelchair assistance and the airline delivered from start to finish. Staff wheeled us through security and TSA, right to the departure gate and returned twice before boarding to see if we needed assistance in the bathroom or nearby shops. In El Paso and again at MCO, the wheelchair was manned and ready to move as soon as the plane arrived. Service continued right to curbside for airport shuttle.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barry B wrote a review Feb 17
Carbondale, Illinois17 contributions
San Juan - Saint Louis
International
Had a completely packed flight. During boarding, Kristine has been pleasant, patient & engaging with all passengers. Thanks for serving us & keeping is safe 😁
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BrianLee77 wrote a review Feb 17
Tampa, Florida3 contributions1 helpful vote
Tampa - Fort Lauderdale
Domestic
I have been using the same bag to travel for several years... bought intentionally because it met size requirements... now all of a sudden it is too large. No, it was not over stuffed. It was even under 40lbs. I asked the check in person why all of a sudden this bag that I have used countless times, no longer meets the size requirements.. and her response is that an email was sent out recently that it has been noted that not all bags have been being measured like they are supposed to be. She said the fee would be $120 for being over sized! These damn airlines have worked my last damn nerve! Then there is the consistency rude AF TSA staff.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Playing on his phone, instead of grabbing my luggage behind him. my luggage was sitting right next to the boxes. I don’t know why my luggage was placed near vegetables and seasonings. I still do not have my luggage.
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Sunrise from PWM
1 Helpful vote
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vickielong212 wrote a tip Feb 17
"My devices do not do layovers you will have a trouble receiving your bag"
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Debra J wrote a tip Feb 16
"Fly through Denver instead of Las Vegas if possible. Same terminal makes it easier and less confusion is my only recommendation. "
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Jack M wrote a tip Feb 15
"No assigned seats, sit wherever. A bit of a rarity with airlines, so be prepared."
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Mike D wrote a tip Feb 14
"I was very disappointed with the flight attendants."
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Laviesestbelle wrote a tip Feb 12
"Be careful with Southwest, they will change your departure gate at least twice. So beware,"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: C$101
4th checked bag: C$101
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: C$101
4th checked bag: C$101
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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