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Southwest Airlines


26,222 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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26,222 Reviews from our TripAdvisor Community

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26,222 reviews from our community

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Showing 25,927: English reviews
Olathe
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Recently my daughter was to fly back to college and became ill. Advised not to fly under doctors orders, SWA was fantastic to work with in getting flight changed. Ended up changing twice due to her illness. Again. Zero worries,zero hassle. Reps Vinnie and Patrick we’re awesome. This is why SWA is our preferred airline every time!

Domestic Economy Kansas City - Fort Lauderdale
Helpful?
Thank chocfootball
Grand Rapids, Michigan
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Great flight, attendants were friendly and t helpful, flight smooth, on time, a newer plane so seats were bigger and more leg room very comfortable. We always fly southwest if we can. Dependable service and no waiting in long take off lines.

Domestic Economy Chicago - Phoenix
Helpful?
Thank Mary C
Irving, Texas
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Was on time, pleasant. fast boarding and getting off. the boarding system is the best. Only one negative, kids behind me were watching video in the row behind me without ear phones. I did not complain more than likely better than a screaming kid. not to knock the airline, I guess no one else noticed. The last day of Peanuts...

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Domestic Economy Tampa - Dallas

Helpful?
Thank ongrcn449
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Planned: non-stop. Reality: 4 flight numbers, two planes taken out of service, one massive weather delay and an hour and a half planned flight took over twelve hours. Guess I should have been greatful that the first flight was taken out of service before the flight but the plane for 4th flight taken out of service immediately after landing. Not...

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Domestic Economy Nashville - Dallas

Helpful?
Thank David K
Corpus Christi, Texas
Level 4 Contributor
32 reviews
8 helpful votes
Reviewed 2 days ago
NEW
via mobile

Had to take 3 planes to get to destination. Not so bad. Flight attendants were all fun and professional. Flights were overall comfortable. Upset they will no longer be serving any peanuts. Love that they do not charge for 2 checked bags. I will always fly Southwest if I can.

Domestic Economy Corpus Christi - Las Vegas
Helpful?
Thank Kellie M
Ogallala, Nebraska
Level 6 Contributor
532 reviews
101 helpful votes
Reviewed 2 days ago
NEW

Southwest is our preferred method for many reasons including the free luggage. The staff is always great and they know how to treat their customers.

Domestic Economy Washington DC - Denver
Helpful?
Thank kbqhills
Kemah, Texas
Level 6 Contributor
205 reviews
88 helpful votes
Reviewed 2 days ago
NEW

I have trouble walking distances and standing for long, so I requested a wheelchair. Southwest made sure I was not left waiting for one. Southwest employees are very accommodating: at curbside check-in, at the gates, and on the planes. The employees contracted for the wheelchairs were also very nice. This was a pleasant flight.

Domestic Economy New York City - Houston
Helpful?
Thank 2littletime2seeitall
San Juan, Puerto Rico
Level 6 Contributor
73 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

The first thing when we were call to board the attendant did an announcement that there was a mechanical problem with the plane that could take hours and that they will try to find another plane. After a few minutes they told us that the gate was change and we went to another gate to board the plane. We paid...

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Domestic Economy Orlando - Columbus

Helpful?
Thank vilrey
Portland, Oregon
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Southwest Airlines is a great airlines to fly on.They are always very friendly and the flight attendants and sometimes the piolts tell jokes durring the flight and that makes the flight fun and enjoyable.

Domestic Economy Portland - Las Vegas
Helpful?
Thank Lovinglife55Plus
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Southwest Airlines is usually pretty consistant with their flights. The newer 737's are nice and have a little more leg room than the older ones.

Domestic Economy Hartford - Seattle
Helpful?
Thank Craig C
See travel tips for airlines
“Check in on line exactly 24 hours before flight for best boarding order”
ongrcn449, 15 Aug 2018 | Read review
“Parents, please no candy for your kids before a flight...lol”
craigc413, 14 Aug 2018 | Read review
“If traveling with kids or multiple people get the early bird if you want to sit together”
tazmachine69, 14 Aug 2018 | Read review
“If traveling with kids or family and you don't want to sit separate, pay extra for early bird so you have better choice of seats”
tazmachine69, 14 Aug 2018 | Read review
“Drive if you can.”
ewiser2, 14 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
Southwest Airlines Baggage Fees
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: Free
    • 3rd Bag: US$75
    • Each bag maximum 50 lb/23 kg
More ▾
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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