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Sunwing Airlines


4,191 reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1-877-786-9464 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,191 Reviews from our TripAdvisor Community

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4,191 reviews from our community

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Showing 3,625: English reviews
Toronto, Canada
2 reviews
Reviewed yesterday
NEW
via mobile

We normally use Sunwing for our vacation trips at least twice a year and we were really disappointed with our last trip to Mexico, Riveira Maya, hotel Riu Lupita. The Sunwing representative, Jisela, sold to us an excursion to Coba, saying that it was safe if we did it with them which was not true. She told we will be...

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Mexico Economy Toronto - Cancun

Helpful?
Thank oarevika
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

Very nice flight! Combined staff from Sunwing and TUI. Both very friendly! It was a nice and quiet flight with the perfect smooth landing! Also the food on board was really good. Very nice, well taken care off boeing 737.

Europe Economy Amsterdam - Las Palmas de Gran Canaria
Helpful?
Thank MichelleArts
Hamilton, Canada
2 reviews
Reviewed yesterday
NEW

Our recent flights with Sunwing were exactly what I have come to expect with an airline in today's day. Our flight down we had an older plane that played a movie. Our return flight we had a brand new airplane (you could smell the newness) but there were no TV's for showing movies. Other then that it was just your...

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International Economy Toronto - Liberia

Helpful?
Thank Jodi G
Sunwing Airlines, AD | Social Media Agent at Sunwing Airlines, responded to this review

Hello, Thank you for taking the time to share your experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines. Your feedback is greatly valued and will be shared among our internal departments. We thank you once again for your time and hope to welcome you on board another one of our flights in the...

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International Economy Toronto - Liberia

Level 3 Contributor
17 reviews
4 helpful votes
Reviewed yesterday
NEW

Nothing special, no inflight entertainment (movies). However, USB charger is provided for every seat and, it seamed, a bit more legroom than your usual flight (I am 190cm tall and this is important to me).

Caribbean Economy Toronto - Montego Bay
Helpful?
Thank norocel p
Sunwing Airlines, AD | Social Media Agent at Sunwing Airlines, responded to this review

Hello, Thank you for taking the time to share your experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines. Your feedback is greatly valued and will be addressed. We thank you once again for your time and hope to welcome you on board another one of our flights in the near future. Thank you,...

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Caribbean Economy Toronto - Montego Bay

Alberta
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

My second experience with sunwing is the same as the first terrible. Thought I would try them again, there’s know way they could screw up twice? Right? First trip, unorganized on there part. Booked an excursion through them. They canceled it without any notice. Sat in the airport for 8hrs. It was 6hrs later they gave a reason why we...

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Caribbean Economy Edmonton - Montego Bay

Helpful?
Thank AlbertaMudman
Sunwing Airlines, AJ | Social Media Agent at Sunwing Airlines, responded to this review

Hello Albert, Thank you for providing us with feedback about your recent experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines and completely understand that it had affected a portion of your travel plans. Please be advised that because Sunwing is a chartered airline company, the flight times are subject to change and operational...

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Caribbean Economy Edmonton - Montego Bay

London, Canada
Level 2 Contributor
6 reviews
Reviewed 4 days ago
NEW

In May, I traveled with Sunwing Airlines two times to and from Varadero, Cuba in the space of 23 days. Both times the flight (both ways) was uneventful. A three hour flight. The usual complementary soft drinks. A passenger has to pay for the use of headphones to watch the inflight movie, which I think is nickel and diming, and...

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Caribbean Economy Toronto - Varadero

Helpful?
Thank Phil A
Sunwing Airlines, AJ | Social Media Agent at Sunwing Airlines, responded to this review

Hello Phil, Thank you for taking the time to share your experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines. Your feedback is greatly valued and will be addressed. We thank you once again for your time and hope to welcome you on board another one of our flights in the near future. Thank...

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Caribbean Economy Toronto - Varadero

Toronto, Canada
Level 4 Contributor
24 reviews
77 helpful votes
Reviewed 4 days ago
NEW
via mobile

Booked a roundtrip flight with Sunwing from Toronto to Ft. Lauderdale. Both the departure and return flights were suppose to be direct, however the night before my departure I received an email from the airline stating that there has been a change in the itinerary. The flight would no longer be direct, instead we stopped in Orlando to drop off...

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USA Economy Toronto - Fort Lauderdale

Helpful?
Thank chanty06
Sunwing Airlines, AJ | Social Media Agent at Sunwing Airlines, responded to this review

Hello Chanty, Thank you for providing us with feedback about your recent experience. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines and completely understand that it had affected a portion of your travel plans. Please be advised that because Sunwing is a chartered airline company, the flight times are subject to change and operational...

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USA Economy Toronto - Fort Lauderdale

Toronto, Canada
1 review
Reviewed 4 days ago
NEW

I would just like to preface this review by saying, that I have never in my life felt compelled to write a negative review about something like this, but I feel quite strongly about this. I would also like to note that the actual flight experience, was not terrible at all! The flight attendants were quite nice, and attentive. That...

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Caribbean Economy Toronto - Santa Clara

Helpful?
Thank Samantha L
Sunwing Airlines, AJ | Social Media Agent at Sunwing Airlines, responded to this review

Hello Samantha, Thank you for taking the time to share your experience with Sunwing Airline. We truly regret hearing of any disappointment with the services provided by Sunwing Airlines and completely understand that it had affected a portion of your travel plans. Since you have already submitted a formal complaint through our forum, you can rest assured that a Customer...

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Caribbean Economy Toronto - Santa Clara

Pickering
Level 2 Contributor
7 reviews
Reviewed 5 days ago
NEW

This was my 3rd flight in 20 yrs as I am trying to overcome a fear of flying and I have to say that this flight was pretty smooth and the staff were very friendly. It was an early morning flight which I prefer as there seem to be less turbulence during that time. I will definitely fly with Sunwing...

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Caribbean Economy Toronto - Varadero

Helpful?
Thank Luana G
Sunwing Airlines, AJ | Social Media Agent at Sunwing Airlines, responded to this review

Hello Luana, Thank you for taking the time to share your experience with Sunwing Airline. We are very happy to hear that you have enjoyed your travel experience with Sunwing. We continuously aim to rise above and beyond our customers’ travel expectations to ensure that they are satisfied with their vacation packages from the moment they board our flights, to...

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Caribbean Economy Toronto - Varadero

Level 1 Contributor
2 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Coming from a passenger who still has a fear of flying (this is my 3rd flight in over 20 yrs) my title says it all. I really appreciate a Pilot who keeps his passengers informed as it puts my mind at ease. This Pilot let us know that the flight was rescheduled due to people being stranded in Santa Clara,...

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International Economy Varadero - Toronto

Helpful?
Thank Luana G
Sunwing Airlines, AJ | Social Media Agent at Sunwing Airlines, responded to this review

Hello Luana, Thank you for taking the time to share your experience with Sunwing Airline. We are very happy to hear that you have enjoyed your travel experience with Sunwing. We continuously aim to rise above and beyond our customers’ travel expectations to ensure that they are satisfied with their vacation packages from the moment they board our flights, to...

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International Economy Varadero - Toronto

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simardcook, 13 Jun 2018 | Read review
“Just don't fly with them”
lascannon, 11 Jun 2018 | Read review
“pay the extra and have a more comfortable trip and it's unlikely that there will be any crying kids next to you”
normanm528, 8 Jun 2018 | Read review
“be on time because they board quick”
yasmanig2018, 7 Jun 2018 | Read review
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About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.

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