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Swiss International Air Lines


9,399 reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland 011 41 848 700 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,399 Reviews from our TripAdvisor Community

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9,399 reviews from our community

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Showing 4,171: English reviews
Montreal, Canada
Level 6 Contributor
114 reviews
208 helpful votes
Reviewed yesterday
NEW

First time flying with Swiss air, with a layover in Zurich, great experience, very polite staff and good accommodation.

International Economy Montreal - New Delhi
Helpful?
Thank Grace-Aguiar
Melbourne, Australia
Level 6 Contributor
111 reviews
38 helpful votes
Reviewed yesterday
NEW

I recently travelled business on Swiss from Zurich to HK in one of their prized "throne" seats. Although I had plenty of flat surfaces to rest things on storage was actually very limited. I found the seat in bed mode to be quite restrictive and enclosed. The service on this flight was very poor. Attendants were very keen to get...

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International Business Class Zurich - Hong Kong

Helpful?
Thank John S
Island of Malta, Malta
2 reviews
3 helpful votes
Reviewed yesterday
NEW

I'm flying Swiss regularly and have never been disappointed. The service is always attentive and friendly. My mother is disabled in her mobility and is always assisted with care. The aircraft is clean and tidy.

Europe Economy Valletta - Zurich
Helpful?
Thank Angelika S
Cairo, Egypt
Level 6 Contributor
109 reviews
17 helpful votes
Reviewed yesterday
NEW

Meal: Served in Reuse Ready Plastic Box with Internal Partitions contains quality little qty. (But enough) + W.\ Hot (Like a Pizza) in External box + Open Bread + Finish w.\ small Swiss Chocolate + But serve BR meal in Diner time (22:00)?! _Brilliant Seat with a Nickel metal strip + Unique Row (2+3) seat leads more wide Aisle +...

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International Economy Zurich - Cairo

Helpful?
Thank Hussam S
Boston, Massachusetts
Level 3 Contributor
22 reviews
8 helpful votes
Reviewed yesterday
NEW

We normally fly Swiss from Greece to Boston, USA and are generally pleased with the accommodations. We flew Swiss for our return flight most recently. The food was hit or miss. For example, on the shorter flight from Athens to Zurich, they served smoked salmon over lentils, which seemed odd as that type of palette probably doesn't appeal to many...

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International Economy Athens - Boston

Helpful?
Thank ddd21308
San Rafael, California
Level 5 Contributor
89 reviews
31 helpful votes
Reviewed yesterday
NEW

Have flown Swiss Air a couple of times and have not been disappointed. The service is friendly and attentive. The seat area is clean and has several good storage spaces. Their lounges have great seating and food/drink options. The meals offered on the flights differed a bit - going from San Francisco, the food was okay. Returning from Zurich the...

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International Business Class San Francisco - Zurich

Helpful?
Thank chand01
Melbourne, Australia
1 review
Reviewed 2 days ago
NEW

Worse experience encountered, treatment is disgusting! I wish they go bankrupt, One day a person with lots of money can afford to make this public and show their true colours. Unacceptable!

Europe Economy Amsterdam - Vienna
Helpful?
Thank atZaras
Los Angeles, California
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I came to the counter in Los Angeles with my carry on luggage, and small backpack size smaller than laptop or purse. They pushed me to check my carry on! ~~ I cant take both on board!! I was arguing over this with the manager i was under weight didnt reach 12kg together and still had to check in. Every...

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International Economy Los Angeles - Prague

Helpful?
Thank vendxy
Jakarta, Indonesia
Level 4 Contributor
28 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

One of my favorite Airlines. From Singapore to Zurich I use this plane. Although the journey is far but not felt because of the comfortable seats and good service

International Economy Singapore - Zurich
Helpful?
Thank Agathalym
Zurich, Switzerland
Level 6 Contributor
250 reviews
67 helpful votes
Reviewed 2 days ago
NEW

Check in done online, which sent my Boarding Card to my I-phone, very easy. The whole Boarding process was quick and efficient, the ground staff did a good job here. On board some passengers had big bags - more than allowed - which caused the cabin Crew some hassle. In the end we departed five minutes late, which means flying...

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Europe Economy Prague - Zurich

Helpful?
Thank travelgrumpy
See travel tips for airlines
“Travel with another airline”
416JohnS416, 23 Oct 2018 | Read review
“If using (Lufthansa) Web Site choose: (Lufthansa Group)”
HussamSoliman, 23 Oct 2018 | Read review
“Pre-select meal options”
ddd21308, 23 Oct 2018 | Read review
“Don't mess peoples flights just because you've received their money already”
atZaras, 22 Oct 2018 | Read review
“Pay a bit more and choose Business Class for a wonderful experience”
J2110ELbrians, 21 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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