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Swiss International Air Lines


10,235 reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland 011 41 848 700 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,235 Reviews from our TripAdvisor Community

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10,235 reviews from our community

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Showing 4,552: English reviews
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Worthy airline to fly long distance flights. Altough we flew exonomy class, still had an enjoyable time in the air with the airline. Could just be a litle better on ground organisation regarding boarding and check in @ zurich airport. Would definitely fly swiss again

Date of travel: January 2019
International Economy Zurich - Sao Paulo
Helpful?
Thank scott s
Cape Cod, MA
Level 4 Contributor
26 reviews
11 helpful votes
Reviewed yesterday
NEW

Took a flight to Geneva in September 2018 and the experience was very good. My husband requires assistance so called swiss air and arranged things with them. They could not have been nicer. I had paid extra for some seats with more leg room and after learning my husband needed assistance they refunded the extra cost.....We had a change of...

Date of travel: September 2018
More 
International Economy Boston - Canton of Geneva

Helpful?
Thank JadeCapeCod_MA
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Return flight from Zürich to Warsaw. Inside of the cabin, nice and clean. Onboard staff very professional. Snacks as usual sandwich etc. some drinks.

Date of travel: November 2018
Europe Economy Zurich - Warsaw
Helpful?
Thank Piotr T
Raleigh, North Carolina
Level 4 Contributor
32 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Business Class flight attendants were very nice and were around quit a bit to make sure your needs are met. I was flying from ORD to Zurich and then on to Bangkok. The Swiss Air leg was ver enjoyable with no issues at all. Seat was comfortable.

Date of travel: January 2019
International Business Class Chicago - Zurich
Helpful?
Thank kinkung2017
Jerusalem, Israel
Level 5 Contributor
60 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

After a disastrous journey to Manchester with Austrian Airlines we were nervous about what to expect. However the planes were modern, clean, roomy and had entertainment. The food was quite good and the staff were great. My only criticism is that when changing in Zurich, we followed directions for gate E without any indication that we would need a train....

Date of travel: January 2019
More 
International Economy Manchester - Tel Aviv

Helpful?
Thank suzannel125
Hollywood, Florida
Level 6 Contributor
1,072 reviews
203 helpful votes
Reviewed yesterday
NEW
via mobile

This is not as good as other options, seats are uncomfortable, service ok. Next time I need to book this will not be in my top list. You will thing it is a great airline, but I do not think so.

Date of travel: January 2019
International Economy Miami - Zurich
Helpful?
Thank nabeab
Bratislava, Slovakia
Level 4 Contributor
22 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Very good experience at Swiss airline lounge in Zurich. Business lounge was clean and convenient. Plenty of drinks, food, international press. Solid internet connection. Enjoyed the relax area. Restrooms and showers clean and well maintained. Working area is bit small, couple of dark small boxes, but enough to manage basic admin . Very good location at international terminal, perfect for...

Date of travel: December 2018
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International Business Class Zurich - Singapore

Helpful?
Thank vladimirv_11
Level 2 Contributor
4 reviews
Reviewed 2 days ago
NEW

We have flown with Swiss Airlines before and sadly the second experience had been no better than the first. The majority of the attendants came across superficially friendly - there were one or two who obviously did not mind helping and caring. The rest seemed to be simply doing a job they had to do whether they liked or not....

Date of travel: December 2018
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International Economy Johannesburg - Zurich

Helpful?
Thank Sherpa642972
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Here is Swiss Air's reply to passengers being stranded on a flight booked on Swiss Air but flown by Edelweiss. Swiss Air took no responsibility and simply closed the matter. "As clearly stated in my previous email, the flight was operated by Edelweiss Air and I kindly advised you to contact them directly. Many thanks for your understanding as your...

Date of travel: September 2018
More 
International Economy Denver - Canton of Geneva

Helpful?
Thank Kay D
Level 3 Contributor
22 reviews
21 helpful votes
Reviewed 2 days ago
NEW

There was nothing extraordinary , either good or bad. The staff was accommodating, plenty of beverages, snacks and food was offered. The movie selection was good. The seats were just like any other trans Atlantic flight, plenty of blankets and pillows. it left on time, it arrived on time. Swiss Air was fine.

Date of travel: January 2019
International Economy Chicago - Zurich
Helpful?
Thank karen m
See travel tips for airlines
“Don't book”
23kayd, 14 Jan 2019 | Read review
“Don't book your ticket with Flight Hub”
NeilS3088, 12 Jan 2019 | Read review
“Do not take economy for long flights... very uncomfortable”
bigmack349, 4 Jan 2019 | Read review
“Avoid at all costs. They don't give a damn about their customers.”
Eibhleen, 2 Jan 2019 | Read review
“Make your cabin experience complete by enjoying every facility offered.”
ChristopherQ113, 26 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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