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TAM Brazilian Airlines (Now LATAM)


4 of 5 stars
3,435 Reviews
Headquarters: Av. Jurandir No. 856 Hangar 7, Sao Paulo, State of Sao Paulo 04072-000 Brazil +55-0300-570-5700 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1550
    Excellent
  • 1350
    Very good
  • 400
    Average
  • 92
    Poor
  • 43
    Terrible
Not bad compared to US legacy carriers

So very efficient service. Boarding, drink and snack all seemed better than US carriers (this... read more

4 of 5 starsReviewed 2 weeks ago
Gary W
,
Palm Springs
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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3,435 Reviews from our TripAdvisor Community

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3,435 reviews from our community

Date | Rating
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English first
Columbia, South Carolina
Level Contributor
213 reviews
52 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As in previous trips with this carrier, it was a pleasure to travel with them. There were complimentary snack as well as Brazilian beer. The aircraft was a clean Airbus A320. The crew was courteous and efficient. The flight departed on time and arrived on time. Seats were comfortable and new entertainment system using WIFI was available. Check in was...

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Domestic Economy Fortaleza - Rio de Janeiro

Helpful?
Thank Louis D
Belém, Para, Brazil
Level Contributor
26 reviews
8 helpful votes
5 of 5 stars Reviewed 1 week ago

responsible company, punctual, good prices! I recommend to all who wish to buy a ticket at the tam. quality at international level

Domestic Economy Rio de Janeiro - Belem
Helpful?
Thank Eng Adalberto C
stephenarchibald54
Level Contributor
2 reviews
2 helpful votes
1 of 5 stars Reviewed 1 week ago

Changing airports in San Paulo from San Paulo to Campino is over 2 hours. $200 taxi as the connecting flight was in 3 hours and on weekends the bus airport to airport was 3 in the entire day. Rip off! No airport er. Did not have $200 to spend is Brasilia, and ruined vacation. Taxi driver pulled over on road...

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International Economy Vancouver - Brasilia

Helpful?
Thank stephenarchibald54
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The tam airlines is one of the best enterprises to fly in the whole world. I have experience with flying with other companies, however I think that this Brazilian brand is in the top. Their crew, aircrafts and all the business around it give pleasure to the travellers.

Domestic Economy Criciuma - Sao Paulo
Helpful?
Thank Gabriel B
Palm Springs
Level Contributor
31 reviews
6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So very efficient service. Boarding, drink and snack all seemed better than US carriers (this could be because they don't charge you for bags). Snack was actually real food, not just 2oz of nuts. Drinks were only water, orange juice, grape juice, coke, coke zero, guarana and coffee. Leg room sucked but they have really good entertainment on their flights...so...

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Domestic Economy Sao Paulo - Manaus

Helpful?
Thank Gary W
Brisbane
Level Contributor
493 reviews
131 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were on a tour which booked us on TAM airlines. It was a 4 hour flight and all we were offered by way of food was a Ham and Cheese roll which they served up last time.

Domestic Economy Manaus - Rio de Janeiro
Helpful?
Thank Brissy2
Glasgow, United Kingdom
Level Contributor
19 reviews
10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This airline is not comfortable. There is hardly any leg room and the seats are tiny and barely recline. The food is better than average, and there is free wine on long flights. Water is not offered regularly enough or in large enough quantities. The staff do not attend to you when you press the bell. Some of the TV...

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International Economy London - Rio de Janeiro

Helpful?
Thank florencelalage
Houston, Texas
Level Contributor
5 reviews
1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

While traveling in Brazil our travel agent routed us on TAM airlines for every connection. Tam far exceeds our us domestic service and competence. Our boarding and deplaning were smooth at each airport and I highly recommend them if you need to travel inside Brazil.

Domestic Economy Manaus - Rio de Janeiro
Helpful?
Thank jhaymes007
Porto Seguro, BA
Level Contributor
5 reviews
1 helpful vote
3 of 5 stars Reviewed 25 June 2016

All was good except- for the first in my life - they ran out of food. They started serving people and they croissants and dodgy cheese sandwiches which you got to choose. Halfway through the aisle they only had sandwiches left, so some people complained and the stewardess said they only get like fifty-fifty of each every time. So there,...

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South America Economy Sao Paulo - Buenos Aires

Helpful?
Thank l0latr0tamund0
Rio De Janeiro
Level Contributor
17 reviews
3 helpful votes
2 of 5 stars Reviewed 16 June 2016

Many years ago, I kind of gave up flying TAM as many other options had arrived in Brazil: Azul, Avianca, Gol, etc. But recently, the company entered in a fusion process with LAN Chile (creating LATAM) and I decided to give them a chance. Unfortunatelly, things have not changed that much. The company is still the biggest in Brazil, but...

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Domestic Economy Rio de Janeiro - Sao Paulo

Helpful?
Thank 14nelsonm
See travel tips for airlines
“eu satisfeito com tudo. o principal sao os pilotos (competentes) e a aeronave em boas condiçoes. recomendo a todos”
 of 5 stars engadalbertoc, 21 Jul 2016 | Read review
“Avoid all airport changes until you know time, cost and weekday to weekend availability.”
 of 5 stars stephenarchibald54, 18 Jul 2016 | Read review
“The extra leg room is exit row or 1st bulkhead row on most flights”
 of 5 stars 87garyw, 14 Jul 2016 | Read review
“MAKE SURE you check which airport you are travelling to/from. It's not always the same as the way you came in!”
 of 5 stars florencelalage, 29 Jun 2016 | Read review
“Seat at the front and arrive early for checking-in”
 of 5 stars l0latr0tamund0, 25 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About TAM Brazilian Airlines
Brazilian-based TAM Airlines (JJ) is one of the country's largest carriers. A member of the oneworld alliance, TAM flies to more than 60 destinations. Including its subsidiaries Pantanal Linhas Aéreas (GP) and TAM Airlines (Paraguay) (PZ), destinations include dozens of points across Brazil, as well as international destinations throughout South America, and in North America and Europe. TAM's fleet of aircraft include a mix of one-cabin (Economy Class), two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. The carrier has hubs at São Paulo-Guarulhos International Airport (GRU), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BS).
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