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TAM Airlines Brazil (Now LATAM Airlines)

5,406 reviews
Headquarters: Av. Jurandir No. 856 Hangar 7, Sao Paulo, State of Sao Paulo 04072-000 Brazil 011 55 300 570 5700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,406 Reviews from our TripAdvisor Community

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5,406 reviews from our community

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Showing 110: English reviews
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed March 13, 2018 via mobile

One of my worst flight ever, delays, long wait during 2 flights, impossibility to send luggages until the end, they don't give you anything on board except water... This company is ridiculous... I do not recommend

Date of travel: March 2018
South America Economy Belo Horizonte - Cusco
1 Thank jean-mathieu b
Sao Paulo, SP
Level 5 Contributor
67 reviews
12 helpful votes
Reviewed February 9, 2018 via mobile

Very expensive - check in luggage not included - very bad compared to Azul and Avianca for local flights in Brazil.

Date of travel: February 2018
Domestic Economy Sao Paulo - Salvador
Thank 682franzl
1 review
1 helpful vote
Reviewed November 7, 2017

Not even water was offered in this flight in a complementary manner. Overpriced ticket for extremely low quality in comfort and service. My luggages didn't arrive at my destination and customer service didn't provide help on how to clearly get the issue solved and obviously no direction on how to get financial compensation for the hassle. Toilets were dirty, no...

Date of travel: November 2017
Domestic Economy Brasilia - Natal

Review collected in partnership with Sky-tours

1 Thank CarlosNAT
Montevideo, Uruguay
1 review
Reviewed May 8, 2017

was a nice trip, we travel whit our 2 years old son and he really enjoy. The crew was very nice, everything was on time, Was a very nice experience. Thank you very much

Date of travel: May 2017
International Economy Montevideo - Vienna
Review collected in partnership with Sky-tours

Thank H5315QMelenap
London, United Kingdom
Level 6 Contributor
216 reviews
147 helpful votes
Reviewed April 29, 2017

Took 3 TAM flights on short Brazil trip: Sao Paulo > Rio de J > connecting via Belo Horiz to Porto Seguro > Sao Paulo, having booked and paid myself online. Volume of flights seems to be inadequate for demand, and deliberately constrained limited, so flights are decent value if you book a long way ahead. Last minute more expensive...

Date of travel: April 2017
Domestic Economy Rio de Janeiro - Porto Seguro

Thank gmbklm
Sao Paulo, Brazil
Level 6 Contributor
99 reviews
95 helpful votes
Reviewed February 9, 2017

I flew one of their newest planes: the A350. It is not that impressive. It seems like an upgraded A330, with better personal entertainment system, but everything else is pretty much the same. Comparing to the Boeing 787, for instance, this aircraft is much noisier, specially in the rear cabin. Food on-board was mediocre and tasteless and, oddly, they somehow...

Date of travel: January 2017
International Economy Milan - Sao Paulo

Thank uprightM
Forster, Australia
Level 1 Contributor
3 reviews
Reviewed January 30, 2017

A short two hour flight which left on time and arrived 10 minutes early. Little entertainment on the flight just a promo playing in a loop. No complaints other than that

Date of travel: January 2017
Domestic Economy Rio de Janeiro - Foz do Iguacu
Review collected in partnership with Sky-tours

Thank jodellco
Jundiai, SP
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed January 6, 2017

I bought three tickets from Iguassu Falls to Rio de Janeiro for January 5th, 2017. One of the passengers suffered an emergency operation for appendicitis and I communicated this to Sky Tours about 10 days before the trip explaining that I needed to cancel the trip and asking for a reimbursement. They said they couldn't reimburse me. Then I contacted...

Date of travel: January 2017
Domestic Economy Foz do Iguacu - Rio de Janeiro

Review collected in partnership with Sky-tours

3 Thank walkerharold
Sandnes, Rogaland, Norway
Level 3 Contributor
9 reviews
11 helpful votes
Reviewed December 11, 2016

We booked tickets to my brother and his family to visit us in Norway for the holidays. WE chose to buy all the way from Goiania to Stavanger with Latam thinking that that would make it easier fro them since they are travelling with 2 children. Latam put them on a plane operated by another airline named Passaredo, which refused...

Date of travel: December 2016
International Economy Brasilia - Stavanger

4 Thank Ariane T
Hobart, Australia
2 reviews
1 helpful vote
Reviewed September 27, 2016

Very pleased with the service. The staff really looked after me and my partner, The food was good and service excellent. Would recommend the airline to my friends

Date of travel: September 2016
International Economy Sydney - Rio de Janeiro
Review collected in partnership with Sky-tours

1 Thank bugg2327
See travel tips for airlines
“Buy extra leg space if you can, its not expensive & download the app before hand.”
SusanA940, 8 Aug 2016 | Read review
“Get a seat near the front of the aircraft sections, otherwise you may have no meat meal option when the flight attendants get to you.”
Caroline519, 4 Aug 2016 | Read review
“Always make reservation at airlines direct site tam.com. To find cheap fare, schedule your flight for departure on Tuesday or Wednesday,”
MRiadh, 4 Aug 2016 | Read review
“Plane was not full so pick a good time. Check with airline.”
Janut47, 3 Aug 2016 | Read review
“If you have a TAM Credit Card platinum you may experience the priority service.”
Renatoluissilva, 3 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About TAM Airlines Brazil
Brazilian-based TAM Airlines (JJ) is one of the country's largest carriers. A member of the oneworld alliance, TAM flies to more than 60 destinations. Including its subsidiaries Pantanal Linhas Aéreas (GP) and TAM Airlines (Paraguay) (PZ), destinations include dozens of points across Brazil, as well as international destinations throughout South America, and in North America and Europe. TAM's fleet of aircraft include a mix of one-cabin (Economy Class), two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. The carrier has hubs at São Paulo-Guarulhos International Airport (GRU), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BS).
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