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TAP Air Portugal
Headquarters: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon Portugal 1704-801
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3.024,577 reviews
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About TAP Air Portugal

Airline Alliance

Star Alliance
Headquarters: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon Portugal 1704-801

Airline Summary

The flag carrier of Portugal, TAP Air Portugal (TP) is a member of the Star Alliance. The airline flights to more than 90 destinations in 37 countries across Europe, Africa, North America and South America. TAP Air Portugal also has codeshare agreements with about 30 other airlines, and owns one subsidiary airline: TAP Express. TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates from a hub at Lisbon Humberto Delgado Airport (LIS).
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John L wrote a review Yesterday
51 contributions18 helpful votes
Lisbon - London
Europe
We had spent several days in Cascais (well worth a visit) and booked a 7.30am taxi to Lisbon airport for a 10.05am flight (usually 45 mins journey). We encountered horrendous traffic issues (no fault of the taxi driver) & arrived at 0900am. Bags processed speedily at Bag Drop & hurried through - Security was pathetically slow (insufficient staff), hence everyone was panicing. I'm early 70's, my wife is late 60's with a dodgy knee, so sprinting wasn't feasible for us. We eventually got to Gate 45B - 9 MINUTES LATE - and the TAP official refused us to board. We're not argumentative or hysterical, but I calmly pointed out to him that these delays were beyond our control & could he let us through - no joy, not at all interested in looking out for senior citizens, all he would do was point to their official policy of 'gates close 30 mins before departure' We went to TAP Customer Services to be told they could book us on the next flight, as long as we paid full price plus a penalty of €300 !! I went online & booked for regular fare for a later flight. Imagine our disgust when, sitting in the later 1505pm flight, passengers were still boarding 15 MINUTES before departure ! I've complained directly to TAP using their portal, but all we got back was a standard 'couldn't give a toss' reply, again quoting their '30mins' condition. I understand the requirement for on-time boarding etc, but I fail to understand the lack of empathy by TAP for elderly folk in these situations. Portuguese have a reputation for being polite, kind, & friendly - what a pity that TAP does such a disservice to this reputation !
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marie-Lou K wrote a review Jun 10
1 contribution
Barcelona - Brasilia
International
We had a flight scheduled from Barcelona to Brasilia with a single connection at 6 am, but it was canceled at 1 am. The airline reassigned us to a flight with two stops, but the specific seats we had paid for were not retained, and we had to pay an additional €150. The first two replacement flights also experienced significant delays with deplorable organization. We lost our luggage, and no assistance was provided. We stayed awake for over 48 hours without sleep and without luggage. When describing our suitcase, they recorded the information incorrectly because they didn't take the time to listen to us. We made two trips to the airport to retrieve our luggage. At 6 pm, they told us it would arrive at 11 pm, but when we returned at 11 pm, it was still not there. They then claimed it was still in transit and promised to deliver it to our hotel, which was never done. A nice weekend in Brazil? No, it was a BAD experience. It was a real nightmare, an extremely disappointing experience. If we don't get a refund, I plan to harass them. The staff was bad, uncomprehending, and impatient. We were tired, stressed, with work and meetings planned, but they did nothing to help us. They don't even take responsibility for their mistakes. Traveling frequently for work and vacations, this is the first time I've experienced such a serious situation. It was so bad that I feel compelled to write this review to prevent others from going through the same ordeal. It may seem like a small problem, but the lack of sleep and the indifferent treatment towards customers for 48 hours were unbearable. My short trip of two days of vacation and two days of work was completely ruined: two days spent at the airport in discomfort and bad news, and the remaining two days of work were ineffective due to fatigue, the stress of staying in contact with the airline, the lack of clothes to attend meetings, and more. I don't recommend this airline to anyone.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hamza O wrote a review Jun 9
1 contribution
Zurich - Lisbon
Europe
Everything was bad in both ways : 1- one hour delay in each airport because the plane was not ready 2 - seats very uncomfortable and the leg space is even smaller than casual one. I hurt my knees and now I have to check on a physiotherapist. 3 - back to Zurich, the guy at the gate printed a ticket to get my carry on luggage in the plane luggage space without even asking my consent. He took my passport, printed and took my luggage. I contested but he said : plane is full....which was absolutely not!!!! Anyway, if you are flying from Zurich, pay an extra 100chf and avoid this low cost Ryanair copy flight.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cassandra L wrote a review Jun 9
7 contributions
Porto - Newark
International
Let me preface by saying this will be a long post as I am completely floored by their lack of customer service and feel the consumer should know exactly what we went through. That being said, if I am rating the experience ON THE PLANE ITSELF... than TAP would be ranked as an average airline service similar to the 3-stars it currently has. Food was a pasta with bread and service was pleasant. You received a sandwich as a snack prior to arrival. Movie selection had decent enough options. Seats had less room than what ive experienced on other international flights despite paying for the extra leg room but you're given a blanket and pillow which helped. Now onto the disaster while in Portugal trying to fly home which was an ABSOLUTELY HORRIBLE EXPERIENCE! DO NOT RECOMMEND FLYING THIS AIRLINE BECAUSE. OF IT. I booked TAP airlines for my first trip to Portugal. The flight was round trip from Newark NJ to Porto. I also booked TAP only for my flights in between cities throughout the country in order to keep all my bookings within the same company. On our last day in Portugal we flew from Farro Airport to Porto with a lay over in Lisbon (as there were no non-stop options available). I wanted to give us plenty of time in between the flight from Farro to Porto and Porto to Newark and therefore we were scheduled to arrive with a 4 hour lay over in PORTO until departure home. As soon as we landed in Lisbon from Farro we were told our flight from Lisbon to Porto was delayed by 4.5 hours. Originally there was usped to be a 2 hr lay over. This would get us into Porto too late to make our flight from Porto back to Newark. I immediately went to the TAP counter and was told that they cannot to anything to help me. They said because my luggage was technically "in transit" they would not be able to book me a sooner flight and could not book me a flight form Lisbon to Newark instead either. We were told we had no choice but to fly to porto, miss our flight to Newark, stay at a hotel and book for the flight from porto to newark for the next day (at full cost). I called TAP airlines customer service on the phone since the employee at the actual airport was refusing to give us even a moment of her time, the people that were being helped in front of us if thats what you could even call it were also very frustrated as it seems many people were affected by this delay in flight. The employee on the phone was much more helpful and was trying to help us out. She said that because our flight from FARO to PORTO was not within the same booking as our flight from PORTO to Newark that they were not responsible for the delay causing us to miss our flight. She said she will escalate to her superiors and call me back. 1.5 later she called and said there was an earlier flight from Lisbon to Porto she could get us on 3:30 instead of 4:40. GREAT! however, the employee on the phone informs us that we have to go to buggage claim and retrieve our luggage from the holding area as our original flight was a layover before theyd be able to re-book us for the sooner flight (something the woman at the counter never mentioned and it has now been over an hour since we originally inquired about a new flight when we first landed). The time is 2:55 and the employee on the phone says we have to acquire a ticket from the counter by 3:15 if we wanted to be able to get onto the sooner flight. We stay on the phone while we sprint to the counter. We get to the front its 3:09 and were told they are not issuing any more tickets as the time is too close to departure. *** delightful fact is I paid $800 the night prior to be upgraded from economy to first class for the flight back to Newark from Porto I stay on the phone with customer service and discussed with them that there is a flight from Lisbon to Newark later that night that I was hoping to be switched too. They told me there is nothing for them to do. I would lose the cost. of he roundtrip flight from porto to Newark, lose the upgrade cost of $800, and would have to pay for an entire new flight if I wanted to leave from Lisbon airport instead. We stay on the phone as she attempts to book us into that flight SINCE NO ONLINE BOOKING OPTION WAS AVAILABLE. It is taking a long time as she is repeatedly reminding us that it seems many people are trying to access that flight currently (no doubt because many passengers were also affected by that original delay). She would come back after placing us on hold and ask which seats we wanted at first there were many options (windows, aisle,) we asked for a window and an aisle seat. she then would place us on hold only to come back and say those seats were taken. It got to the point we were so desperate we said wed even sit middle seats separate from each other as long as we can just get on the flight so we can get home. After 25 more minutes on hold she informs us that there only seats left are two first class tickets. and wed have to go to the counter to book them. We are in STRAIGHT PANIC DESPERATION MODE and once again sprint to the counter. When we get there the counter girl refuses to speak to the customer service rep from TAP on. the phone despite the fact that. our booking with her is already complete with all our info we just need seat selection. The only seats left were two first class one way tickets for $3,100 each. We desperately pay them because we NEED to get out of this foreign country once and for all. at the end of the day we paid, $1,800 for our original roundtrip ticket (extra leg room), $800 for the upgrade we lost for first class from porto to Newark, and then $3,100 to fly from Lisbon to Newark on the only seats left. $5,700 just to fly. Not to mentioned the bussiness we gave them flying in between cities during out stay.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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zoe k wrote a review Jun 9
New York City, New York2 contributions
Lisbon - Newark
International
Some of the most unfriendly flight staff that I've ever had. Slammed food on my table without asking if I wanted it. Accidentally had my elbow in the aisle as they were pushing a food cart down the aisle and one of the flight attendants shoved my elbow into my body instead of asking me to move it. Had another bad experience with Tap the week before when trying to make a connecting flight. I arrived at Lisbon airport around 45 minutes before my connecting flight to Porto, so clearly had time to make it to the next flight. As I got off the plane someone told me that my flight to Porto had been rebooked for 4 hours later. No assistance with helping make sure my bag got on that flight. Would not fly this airlines again
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John L wrote a tip Yesterday
"If you're a Senior Citizen, book with another airline - Aer Lingus, British Airways, even Ryanair. TAP just want your money !"
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Hamza O wrote a tip Jun 9
"To avoid"
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Ashley W wrote a tip Jun 6
"Porto business lounge can seem initially busy, but remember there is an extra area “outside” the main lounge overlooking the departure area."
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Mandingo wrote a tip Jun 5
"Don’t book with them "
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manuelinny wrote a tip Jun 1
"Book a different airline"
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Wed, 06-26
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