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Thai Airways


6,894 Reviews
Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok 10900 Thailand +66-2-288-7000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,894 Reviews from our TripAdvisor Community

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6,894 reviews from our community

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Showing 3,831: English reviews
Sacramento, California
Level 4 Contributor
26 reviews
Reviewed yesterday
NEW

Have flown with Thai on many occasions, I've found them to be one of the better Asian based carriers - unfortunately they've cut the U.S. bound flights that were normally going through Inchon, hopefully one day they'll have a direct flight again too North America. Utilized Thai Airways as part of a Star Alliance Connection for a trip to the...

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North Asia Business Class Bangkok - Shanghai

Helpful?
Thank mjsharp66
Level 4 Contributor
32 reviews
4 helpful votes
Reviewed yesterday
NEW

The Thai Airline staff were very friendly, but the breakfast and dinner was pretty ordinary, compared with other airlines I have flown with. The baggage handling, check in was efficient. The cabin was OK as was the seating. The Ipad entertainment, films in particular, was a bit dated, but overall a pleasant experience.

International Economy Brisbane - Phuket
Helpful?
Thank Peter W
Brussels, Belgium
Level 5 Contributor
53 reviews
47 helpful votes
Reviewed yesterday
NEW
via mobile

Thai has quite modern fleet. good entertainment with many films, games, series. Food just about OK. nothing fancy. service was disappointing given the reputation of Thai people. Staff was not very friendly. One would have to ask for a glass of water. They don’t give food if you kind of sleep.

International Economy Brussels - Bangkok
Helpful?
Thank Selma et Thibau... K
London, United Kingdom
Level 4 Contributor
29 reviews
2 helpful votes
Reviewed yesterday
NEW

I was truly disappointed with Thai Airways, in particular that to believe their advertisement campaign they suppose to be one of the leading airlines. Maybe it is all about business class because flying economy it is a very average experience. Seats are narrow and leg space small. Service is quick but very infrequent, on the long flight of over 12...

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International Economy London - Bangkok

Helpful?
Thank travellingpiotr
Caracas
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

Upscale service and personal attention on board, plus a very good meal in an impeccable aircraft. Worth mentioning is that In the flight I lost one of the lenses of my reading glassess, the frame was broken and it fell off. When one of the flight attendants Mr. Ponzang (probably misspelled) realized what was going on he personally took charge...

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North Asia Business Class Bangkok - Seoul

Helpful?
Thank rmaestres
Level 5 Contributor
68 reviews
31 helpful votes
Reviewed 2 days ago
NEW

The flight was very comfortable, the seats were lovely but what really stuck out for me was the attentiveness and quality of the team on-board. Their attention to detail was second to none, you wanted something, they were there with a huge smile, it was just fantastic. Oh and a full flat bed made the flight even more lovely.

International Business Class London - Bangkok
Helpful?
Thank James S
Bern, Switzerland
Level 6 Contributor
189 reviews
119 helpful votes
Reviewed 2 days ago
NEW

Very disappointing again B class trip with Thai. This time, in an old 747 the hand carry did not fit in the overhead compartment, the tv screen is soo small that is like an economy class and the quality was bad. Not clear, (certainly not HD) and the system kept stopping every fine minutes. I noticed that on the short...

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International Business Class Bangkok - Sydney

Helpful?
Thank 7September
Chonburi, Thailand
Level 4 Contributor
32 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Expensive compared to the service received. Staff forgot to serve food until I had to ask. Overview of the cabin is good. Check-in counter open too late.

Asia Economy Bangkok - New Delhi
Helpful?
Thank Siriporn J
Level 3 Contributor
7 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We didn't intend to fly Thai but Malaysia was overbooked and bumped us on to Thai. The Dreamliner was newish and clean, and the cabin staff efficient. All pretty much as I would expect from a reasonable airline. One gripe would be that we were not given eyepatches, which are surely a necessity on an overnight flight. The breakfast was...

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International Economy Bangkok - Auckland Central

Helpful?
Thank Joeywick
Level 6 Contributor
156 reviews
86 helpful votes
Reviewed 2 days ago
NEW
via mobile

We have flown a lot in the last few years and Thai are always consistently good. The planes are always in good condition and the staff always polite and efficient. Not Always the cheapest but when you need to arrive ready to go or have a league of kids with you it makes a positive difference and is worth the...

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International Economy Brisbane - Phnom Penh

Helpful?
Thank Kroybazza
See travel tips for airlines
“If connecting threw Shanghai, Don't! Inconvenient, Customs/Immigration, get a Transit Visa and collect luggage, re-check in.”
mjsharp66, 15 Jan 2018 | Read review
“Maybe advise special food needs.”
peterwM5449TW, 15 Jan 2018 | Read review
“Make sure you ask at the boarding gate to change your seat if you discover wild, screaming kids in the departure lounge.”
christie889, 13 Jan 2018 | Read review
“Love the hot chilli sauce served as an extra with the meal”
RajeevS242, 13 Jan 2018 | Read review
“do your check-in online one night earlier of the flight time”
, 13 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Thai Airways
THAI (TG) is the flag carrier of Thailand and a founding member of the Star Alliance. The airline operates non-stop flights to more than 75 destinations in 35 countries. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. THAI also has codeshare arrangements with more than 20 other airlines. THAI's fleet includes a variety of one-, two- and three-cabin configurations featuring Royal First Class, Royal Silk Class (Business Class) and Economy Class. Premium class passengers have access to the airline's THAI Royal Silk and Royal Orchid lounges, where available. THAI is also the sole owner of a subsidiary airline, Thai Smile Air (WE).
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