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Thomson Airways


3.5 of 5 stars
612 Reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England +44-0203-451-2695 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 177
    Excellent
  • 147
    Very good
  • 139
    Average
  • 55
    Poor
  • 94
    Terrible
Apologetic

Our Return flight was cancelled and postponed until the following day due to crew sickness. We... read more

3 of 5 starsReviewed 3 days ago
flyB787
,
Manchester, United Kingdom
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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612 Reviews from our TripAdvisor Community

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612 reviews from our community

Date | Rating
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English first
Wareham, United Kingdom
Level Contributor
28 reviews
23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

booked the premium seats and was not disappointed. extra legroom, good food, good entertainment. For such a long flight it was really worth the (not much extra) money. I would recommend paying the extra for the comfort. Staff were really friendly

International Premium Economy London - Puerto Vallarta
Helpful?
Thank Millysm
Driffield, United Kingdom
Level Contributor
53 reviews
20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Quick bag drop, friendly staff, superb Dreamliner aircraft. We have flown with many airlines over the years. This is one of the best.

International Premium Economy Manchester - Cancun
Helpful?
Thank Geoffmount
Manchester, United Kingdom
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

Our Return flight was cancelled and postponed until the following day due to crew sickness. We departed 19 hours and 23 minutes late, and the captain stepped back from the flight deck and apologized to us and explained, in clear view, in the centre of the aircraft. Meal consisted of Pasta in a mushroom sauce with a Tomato Chicken breast....

More 
International Economy Punta Cana - Manchester

Helpful?
Thank flyB787
Bournemouth, United Kingdom
Level Contributor
6 reviews
3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Booked a family holiday to Mexico with Thomson, flying on their Dreamliner plane from Gatwick North terminal to Mexico Cancun. We were a party of 6 plus 1 infant (11 months). Firstly the benefits and info prior to flying. Seat booking: The online seat booking system is somewhat confusing, having paid for the upgrade to premium we were allowed to...

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International Premium Economy London - Cancun

Helpful?
Thank Christopher S
Dublin
Level Contributor
30 reviews
15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Love this airline, flew twice with these, comfortable flights, lovely food. Staff are so friendly. when booking sun holidays I always try go with Thomson

Europe Economy Dublin - Lanzarote
Helpful?
Thank Ciara H
Langholm, United Kingdom
Level Contributor
37 reviews
15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Flew with this airline on the 30th June, surprised how basic it was compared to other flights we had been on, option to tip your seat back but to find the person behind you moaning about it which made you reluctant to do this, quite a tight squeeze in the alley way especially if the drinks cart was out, if...

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International Economy Manchester - Agadir

Helpful?
Thank Stuandkerry33
Level Contributor
83 reviews
44 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Flights are okay, however don't like how you have to pay £9 each (both ways) extra to choose seats numbers. With their being two of us we didn't bother, but for larger families this could get expensive. You also have to pay a premium for extra legroom, which in future we will be forced to pay. My partner is 6'3....

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Europe Economy Manchester - Las Palmas de Gran Canaria

Helpful?
Thank Stephanieelle007
East Midlands, United Kingdom
Level Contributor
8 reviews
3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We travelled on the 3rd July to Tenerife and returned to EMA on the 17th July. As always no complaints about Thomson, which is why we always fly with them. Check-in and boarding was very efficient, flights were on time, cabin crew were very friendly and helpful. There's no in-flight entertainment, other than a live map. The food and drink...

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Europe Economy Nottingham - Tenerife

Helpful?
Thank oliviaegrice
Somerset, United Kingdom
Level Contributor
24 reviews
22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Thoroughly enjoyed our Premium Economy experience, food was lovely, leg room amazing in the from row 1 (my husband is 6'3 tall), definitely worth the price!

International Premium Economy London - Montego Bay
Helpful?
Thank Daria H
Cardiff, United Kingdom
Level Contributor
54 reviews
27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We flew to Cyrpus for a short break for our anniversary. The seats were very firm, not very wide and my knees were touching the back of the seat in front. Imagine what happened when the guy in front decided he wanted to recline his seat. It's was extremely uncomfortable for about 4 hours of the flight. The food was...

More 
Europe Economy London - Larnaka City

Helpful?
Thank Jetsetter2771
See travel tips for airlines
“Pay for extra legroom or Premium Evonomy if you can. Take snacks.”
 of 5 stars Jetsetter2771, 24 Jul 2016 | Read review
“If you are tall book extra leg room seats”
 of 5 stars Newvastlemonkey, 23 Jul 2016 | Read review
“Book the front seats - they are lovely”
 of 5 stars Ellieexhibition, 22 Jul 2016 | Read review
“Extra baggage is recommended!”
 of 5 stars cooperj215, 21 Jul 2016 | Read review
“Eat at the airport or take a pack-up especially if you are travelling with children. Could be quite an extra expense.”
 of 5 stars 508dianah, 21 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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