We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

TUI Airways (United Kingdom)


11,892 reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England 011 44 20 3451 2695 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

11,892 Reviews from our TripAdvisor Community

Write a Review

11,892 reviews from our community

Filter reviews by popular destinations:
All reviews London Manchester Birmingham Cancun Palma de Mallorca Bristol Tenerife Paphos Lanzarote Newcastle upon Tyne East Midlands Glasgow Montego Bay Punta Cana Las Palmas de Gran Canaria
Traveller rating
Cabin
  • (10,131)
  • (1,604)
  • (0)
  • (0)
Route
  • (7,538)
  • (4,188)
  • (14)
  • (9)
  • (6)
  • More
Language
  • More
Showing 11,760: English reviews
Louth, United Kingdom
Level 5 Contributor
73 reviews
62 helpful votes
Reviewed today
NEW

Make sure for this 5 1/2 hour trip that you take some entertainment. There is none on the plane. Make sure your electronics are fully charged. There are no chargers on the plane. Don’t think you can put things in the back pockets. There are none. The seats were dirty and the leg room was not good. Now the food...

More 
International Economy Birmingham - Ilha do Sal

Helpful?
1 Thank Britpat
Durham, United Kingdom
Level 6 Contributor
107 reviews
72 helpful votes
Reviewed today
NEW

Excellent service ,quality food choices nice presentation. Extra charge included fast check in ,fast track through security,lounge at Newcastle. Luggage first off both ways ,plus passengers first on and off . Comfy seats decent headphones and choice of entertainment. Water pillow and blanket ,footrest . Plenty of drinks if required . Hot towels ,ice cream the list goes on.

International Premium Economy Newcastle upon Tyne - Cancun
Helpful?
Thank Barbara M
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

Flying from Birmingham on a tui 757 to cape verde, just under 6 hour flight and NO tv or radio,same on way back take an I pad or laptop with films etc Flew from Gatwick to cape verde and we flew on a streamlined, brilliant had tv etc.... Will fly from Gatwick in future...

International Economy Birmingham - Ilha do Sal
Helpful?
Thank Grumplestiltski... A
Witham, United Kingdom
Level 4 Contributor
31 reviews
24 helpful votes
Reviewed today
NEW

The flight was on time and was a smooth journey . It offered the usual in flight food and duty free . Air stewards were polite and helpful . We needed assistance and this was provided very well on our departure flights from Stansted and at Mahon . the return from Mahon also we were well looked after ' A...

More 
Europe Economy London - Menorca

Helpful?
Thank Eriica
Exmouth, United Kingdom
Level 3 Contributor
13 reviews
10 helpful votes
Reviewed today
NEW

Make sure tui staff know that wheelchair needs to go on airplane has you will need it. I will write about this experience later cos I made acomplaint to tui.so have to wait for a reply from them .our holiday was ruined.and husband still having problems though what happened

Europe Economy Exeter - Faro
Helpful?
Thank help401
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

The flight it's self was fine. On arriving at Majorca it was like every flight from the UK arrived at the same time. But the reps were useless at organising the people for the buses. They we're all outside, it was lunchtime and no shade for older adults and babies let alone anyone else. They might have been out there...

More 
Europe Economy Leeds - Palma de Mallorca

Helpful?
Thank Zoe-Marie W
Exeter, United Kingdom
Level 3 Contributor
19 reviews
65 helpful votes
Reviewed yesterday
NEW

Good flight and good service from the cabin staff. We choose Exeter when possible as it is rarely overcrowded and a more relaxing start to a holiday.

Europe Economy Exeter - Lanzarote
Helpful?
Thank rick393
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed yesterday
NEW

Dear sir / madam. Myself and my wife travelled on a three flight trip on the 18th October and I am writing to ask you to pass on our most sincere thanks to the whole crew on one of your flights for the efforts they made far and away above what would be expected to do. We flew Norwegian Airline...

More 
Europe Economy Malaga - East Midlands

Helpful?
Thank Dave C
Chesterfield, United Kingdom
Level 6 Contributor
575 reviews
184 helpful votes
Reviewed yesterday
NEW

one of the oldest planes I have flown in for some time but it was comfortable, service was good and it was on time.

Europe Economy London - Preveza
Helpful?
Thank jim m
Ferndown, United Kingdom
2 reviews
Reviewed yesterday
NEW

Check in was excellent..flight on time..staff were friendly and polite would have no problem using this airline in the future

Europe Economy Bournemouth - Ibiza
Helpful?
Thank Pauline B
See travel tips for airlines
“As I said the flight itself was fine, but be prepared for chaos at the other end.”
zoemariew2017, 21 Oct 2018 | Read review
“These people are very helpful”
davecE2863ZP, 21 Oct 2018 | Read review
“There are upgrades occurring at RHO and I would recommend checking that they are complete before flying there.I certainly will be!!!”
Harrygrayballs, 21 Oct 2018 | Read review
“Take a drink with you and something to eat. As prices on board too high and they don’t have all on there menu on every flight.”
333janeto, 21 Oct 2018 | Read review
“On return , take your own food. Ensure you have a snack longhaul as second meal is always terrible. We would only travel in PE longhaul.”
wilson77-10, 21 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About TUI Airways (United Kingdom)
The world's largest charter airline, TUI United Kingdom (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

902 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (902)
Viewed
Cabin (86)
Viewed
Food and Drink (55)
Viewed
View from Window (139)
Viewed
Airport (91)
Viewed
Onboard Feature (35)
Viewed
Our fleet (12)
Viewed
Seat (42)
Viewed
Airline Lounge (6)
Viewed
Other (436)