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Ukraine International Airlines


2,326 reviews
Headquarters: 201-203 Kharkivske Shosse, Kiev 2121 Ukraine 011 380 44 581 5050 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,326 Reviews from our TripAdvisor Community

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2,326 reviews from our community

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Showing 1,023: English reviews
Gdynia, Poland
Level 6 Contributor
364 reviews
118 helpful votes
Reviewed today
NEW

i have mixed feelings depending on aircraft used. first i was flying looking as new B777 which was great. nice seats, legroom and personal entertainment system but on the way back i was on quite old B767 which was not so comfy and had no personal entertainment system (what is not so nice on 11hrs flight). service was ok, unfortunately...

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International Economy Warsaw - Bangkok

Helpful?
Thank Raffik00001
Bagram, Afghanistan
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

I always opt for UIA when travelling to Ukraine. The flight schedules are perfect for my destination. I've used other airlines in the past but the layovers in their origin countries are lengthy. The flight employees are very accommodating to travelers needs.

International Economy Zaporizhzhya - Dubai
Helpful?
Thank Michael H
2 reviews
1 helpful vote
Reviewed yesterday
NEW

UPDATE: After long negotiations with Ukraine International Airlines, they did finally allow a credit to be applied to the exact same flights during another visit. Of course they hit me with several fees and penalties but it was still better than losing all my money because Lufthansa could not get their act together.

Domestic Economy Kiev - Odessa
Helpful?
Thank Warren T
Athens, Greece
Level 6 Contributor
263 reviews
112 helpful votes
Reviewed yesterday
NEW

The staff was real good. The airplane was a bit old. The food was awful. Tasteless and real bad quality.

International Economy Kiev - New Delhi
Helpful?
Thank ioannisvgl
Level 3 Contributor
21 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I had this connection flight from iran to brussel I buy the ticket from Ukraine office in tehran And i check by them a day before flight But when i and my friend were in air port we sow there is no Ukraine flight I cant believe There was no flight it had cancelled 2 months before but they didnt...

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International Economy Tehran - Brussels

Helpful?
Thank 20rezat
2 reviews
Reviewed 2 days ago
NEW

I was flying from London to Stockholm via Kiev with UIA flights. I checked in London at UIA counter as both flights were with UIA airlines. My cabin luggage was weighted at 7 kg 400 grams. I also checked in a bag of 23 kg. As it was warm inside the airport I took off the light coat and a...

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Europe Economy London - Stockholm

Helpful?
Thank Olya S
Kingston upon Thames, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

Bought tickets on a very last moment. No info that it should be self check in otherwise penalties will be applied. Had to pay £20/pp at the registration desk. The website works badly, no clear information about flights/time chosen before making payment. Tried to change the day of the flight which costed me £80 both ways, customer service informed it...

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Europe Economy London - Kiev

Helpful?
Thank roxanna929
Bangkok, Thailand
Level 3 Contributor
18 reviews
6 helpful votes
Reviewed 3 days ago
NEW
via mobile

Dont do this for long haul trips. Aircraft types and services are changed at will. Delays normal. Aircraft dated. No alcohol included in price. Entertainment was on 'normal' video screens around the compartment not in chair backs. Some videos in foreign language with no english subtitles. If you need to change flights hecause of their delay the service at the...

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International Economy Bangkok - Istanbul

Helpful?
Thank satilik146
Surrey, United Kingdom
Level 6 Contributor
189 reviews
86 helpful votes
Reviewed 3 days ago
NEW
via mobile

Absolutely fantastic. Booking process and checking in online was swift. The airline was on time and very professional. Cabin crew were very smart and friendly. It’s the first airline I’ve been on that actually served a pint size beer (don’t get wrong that’s no the bee all and end all). Best short haul airline I’ve used. I would highly recommend...

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Europe Economy London - Kiev

Helpful?
1 Thank A574PGrichardl
1 review
1 helpful vote
Reviewed 3 days ago
NEW

No flight delays, no baggage lost, no issues at all. Tasty meals, kind crew and on-time flights. I recommend flying with UIA.

International Economy Krakow - New Delhi
Helpful?
1 Thank Małgorzata B
See travel tips for airlines
“Always treat the attendants with courtesy, it is not their fault usually but the airlines”
warrent108, 15 Nov 2018 | Read review
“Choose emergency exit for extra space”
ioannisvgl, 15 Nov 2018 | Read review
“Don't fly with them”
158olyas, 14 Nov 2018 | Read review
“Don't take even 1 kg extra, otherwise they will charge you 66 EUR.”
AndrewA654, 8 Nov 2018 | Read review
“Make sure you check-in online to avoid the huge 50Euro check-in fee at the desk!”
julietademasi, 6 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Ukraine International Airlines
Headquartered in Kiev, Ukraine International Airlines (PS) is the largest airline in Ukraine as well as the country's flag carrier. Founded in 1992, it operates from a hub at Boryspil International Airport (KBP), just outside Kiev. The airline has scheduled passenger and charter flights to 80 destinations. This includes 10 destinations within the Ukraine, as well as international flights to 24 countries in Europe, three countries in Africa, four countries in Central Asia, eight countries in Western Asia, one country in East Asia and one country in North America. It also has codeshare agreements with 13 other airlines.
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