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United Airlines


3.5 of 5 bubbles
9,408 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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9,408 Reviews from our TripAdvisor Community

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9,408 reviews from our community

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Showing 7,953: English reviews
Watchung, New Jersey
Level Contributor
98 reviews
43 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

this airline is getting worse and worse, i have been in several flights in the economy class and they all have in common the poop smell coming through the cabin, it is nauseating in a close environment, horrible. The snacks, well, they can keep them lousy , smallest possible, tasteless, you have to beg for water, they over charge for...

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International Economy Newark - San Jose

Helpful?
Thank Claudio G
Las Vegas, Nevada
Level Contributor
250 reviews
185 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

United is a tired airline that keeps trying to reinvent itself. They try to stay relevant but keep falling behind more and more. Their new WiFi based entertainment system is a joke when it works. Been on United three times in past two weeks and it hasn't worked once yet. I was able to PAY for internet access once but...

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Domestic First Class Las Vegas - Newark

Helpful?
Thank RedDevil1504
Houston, Texas
Level Contributor
24 reviews
5 of 5 bubbles Reviewed yesterday NEW

Do not know how they did it but on our r/t flights both ways we were 30 min. early great flights and service

Mexico Economy Houston - Cancun
Helpful?
Thank fred918
Houston, Texas
Level Contributor
31 reviews
8 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

The flight coming and going was a smooth one. The only complaint was we some how was seperated going and coming although our email confirmation had us all seated on the same row. Seems our seats were reticketed (this was complaint to ourselves, it wasn't worth mentioning) but none the less the checkin process was easy and smooth! The flight...

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Mexico Economy Houston - Los Cabos

Helpful?
Thank laquette1
Sahuarita, Arizona
Level Contributor
71 reviews
13 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We haven't flown on United Airlines in a couple of years because of poor past experiences. We were totally surprised how nice it was to travel on United Airlines in first class with the Embraer ERJ 175 aircraft. The service provided by the flight attendant was attentive, the food and beverage service quite nice and the overall flight was excellent!

Domestic First Class Tucson - Houston
Helpful?
Thank AZfreebirds
Brighton, United Kingdom
Level Contributor
31 reviews
10 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

Should of learned from last time, but they were the only flight i could take. Not the best airline to fly with, old planes on a international flight. Seats are ok, upgraded to economy comfort as offered extra legroom. Ask a crew member about charging points and before i could finish speaking she was talking back to me like i...

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International Economy London - Chicago

Helpful?
1 Thank rob2577
Greater London, United Kingdom
Level Contributor
18 reviews
9 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

Of all the airlines I have used this was my least favourite. As passengers we were so excited to be going on holiday. When we boarded our flight the flight attendants weren't very welcoming like we have experienced on other airlines. The food wasn't nice either. The entertainment was basic and the touch screen function didn't work properly. It truly...

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International Economy London - Newark

Helpful?
1 Thank Amrita N
Cloudcroft, New Mexico
Level Contributor
3 reviews
2 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

So I was going to travel to Costa Rica for winter, wanted to take my Dog, well, If you think paying more is better, get ready for a rubber glove. Flying My hound one way was $550! You would think you got red carpet treatment for that price , Its a rip off! First,,,,, you spend hundreds getting you hound...

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International Economy Houston - San Jose

Helpful?
Thank KevinPalafox
Arvada, Colorado
Level Contributor
62 reviews
16 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Had a delay because of deicing on the way out, but crew and ground personal gave us regular updates and the plane was very clean.

Domestic First Class Denver - New Orleans
Helpful?
Thank James M
Olympia Fields, Illinois
Level Contributor
7 reviews
4 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

The bag check in procedure at Chicago O'Hare airport is quite confusing, especially at 3am. The confusion is compounded by inadequate staffing. My wife and I showed up on July 9th departing for a flight to Newark for a connection to Puerto Plata Dominican Republic. Since it was Saturday we didn't think that would be such a crowd at the...

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Caribbean Economy Chicago - Puerto Plata

Helpful?
Thank thomasjtx
See travel tips for airlines
“book any foreigner airline if you can, no more abuse by american companies, they are thieves”
 of 5 bubbles claudiog788, 9 Dec 2016 | Read review
“The 2 of us enjoyed ROW 1 even though you have to store your stuff in the overhead bin. Extra legroom and you get off the plane fast!”
 of 5 bubbles AZfreebirds, 9 Dec 2016 | Read review
“Don't get the united credit card thinking you will get free checked luggage, that's a crock”
 of 5 bubbles KevinPalafox, 8 Dec 2016 | Read review
“Mileage Plus credit card has many advantages”
 of 5 bubbles tfdevine, 8 Dec 2016 | Read review
“Reserve seats in row 1... lots of extra leg room. Sweet!”
 of 5 bubbles AZfreebirds, 8 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$0 - US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$30
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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