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United Airlines


3 of 5 stars
1,077 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 200
    Excellent
  • 273
    Very good
  • 247
    Average
  • 174
    Poor
  • 183
    Terrible
Good experience

I've flown multiple times with United for business on this and several other routes and have had a... read more

4 of 5 starsReviewed 1 week ago
Halldor S
,
Middleton, Massachusetts
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Inflight Entertainment
    3 of 5 stars
    Onboard Experience
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
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1,077 Reviews from our TripAdvisor Community

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1,077 reviews from our community

Date | Rating
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English first
Jackson, NJ
Level Contributor
16 reviews
36 helpful votes
5 of 5 stars Reviewed 1 week ago

used points to upgrade to business class, great experience, food was good, service was excellent and friendly staff, good selection of movies and tv, wifi sucked. no turbulence, stress free for my first time on an 8 hour flight...

International Business Class Newark - Rome
Helpful?
1 Thank brandysmom1214
Oswaldtwistle, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

This was my first long haul flight to a family wedding in fort worth texas as it was my first long haul the crew were very helpful

International Economy Manchester - Dallas
Helpful?
Thank David B
Gujarat, India
Level Contributor
13 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago

They do not have any screens for movies in domestic fight, but the Byod concept the have is awesome. The snacks were good.

Domestic Economy Philadelphia - Lafayette
Helpful?
Thank Deep D
Middleton, Massachusetts
Level Contributor
10 reviews
1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've flown multiple times with United for business on this and several other routes and have had a good experience most of the time, and I'm not talking turbulence. Their flight attendants are in general very good and the food offered in their business/first class is tasty with generous portion-size. United has been adding new planes to their fleet which...

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Domestic Business Class Boston - San Francisco

Helpful?
Thank Halldor S
Sivasagar, India
Level Contributor
8 reviews
1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It was the longest distance at one go... Flights are good condition... Comparing with other international carriers, they still need improvement in the in flight service. This time I found some improvement in the service quality :)

International Economy New Delhi - Villahermosa
Helpful?
1 Thank Achaliha
Melbourne, Australia
Level Contributor
76 reviews
29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't mind writing negative reviews but to be fair a company is entitled to a good review if they have earned it. United has. Their fare over our 7 flights was $1000 cheaper than "One World" Water tasted off,but I have been warned about this often enough so only took a sip to taste. Food was as good as...

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International Economy Newark - Melbourne

Helpful?
1 Thank chris h
Anaheim, California
Level Contributor
19 reviews
3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Here is a newer aircraft and no back of the seat entertainment screens. They save money in building the aircraft by having your entertainment linked from your personal device (phone, ipad, computer laptop, etc) and their on board internet service. The only problem is they can never reliably get an internet connection going! You purchase a full flight internet connection...

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Domestic Economy Houston - Orange

Helpful?
Thank SKabel
Murmansk, Russia
Level Contributor
493 reviews
82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We flied by United from Orlando to Chicago O`Hare. It`s not Emirates or Qatar airways. It`s difficult to make smth extraordinary for one of the greatest airlines in the world. They should keep the safety, competive level of prices and corresponding level of service. They do it well.

Domestic Economy Orlando - Chicago
Helpful?
Thank VadimM67
Springfield
Level Contributor
12 reviews
5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

United like all airlines want loyalty from their customers but they continually only think of themselves. They put on a good face and say all the right words but their actions show they do not care. They believe they control the market. My recent flight was delayed getting IAD and thus I missed my connection in Frankfurt. I asked the...

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International Economy Washington DC - Frankfurt

Helpful?
Thank pchat1
New York City, New York
2 reviews
2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great flight. Service was good as airlines go. The flight attendants were very gracious. We even got a complimentary drink from one of the flight attendants. The airport at Jamaica was nice as well

Mexico Economy Newark - Monterrey
Helpful?
Thank tvspruiell
See travel tips for airlines
“Very nice experience for your first long haul.”
 of 5 stars F3187VTdavidb, 14 May 2016 | Read review
“Eat before you go, bring your own headset and bring your own bottle of water since the 4oz bottle they give you will not last.”
 of 5 stars pchat1, 7 May 2016 | Read review
“Just try and relax !”
 of 5 stars rayd840, 7 May 2016 | Read review
“Fly with someone else”
 of 5 stars AdrianB394, 6 May 2016 | Read review
“Try to pack everything in carry on. If they have to put it somewhere, they won't charge you.”
 of 5 stars shannono167, 5 May 2016 | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$0 - US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$30
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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