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United Airlines


3 of 5 bubbles
10,298 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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10,298 Reviews from our TripAdvisor Community

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10,298 reviews from our community

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Showing 8,686: English reviews
Houston, Texas
Level Contributor
140 reviews
81 helpful votes
2 of 5 bubbles Reviewed today NEW

We were connecting from a South African Airways flight from Johannesburg to Houston at IAD. When we booked, we had a 2 hour layover. With a delayed flight, business class baggage being the last out on the SA flight we were cutting it closer. We stopped at the United desk past customs and dropped off our bags. We asked the...

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Domestic Economy Washington DC - Houston

Helpful?
Thank Joe77062
New Jersey
Level Contributor
28 reviews
3 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Toilet was smelly and the toilet floor was wet and sticky. The beverage service was stingy, the flight attendant would not give me whole can of soda.

Caribbean Economy Newark - St. Maarten-St. Martin
Helpful?
Thank CS L
St Andrews, United Kingdom
Level Contributor
127 reviews
24 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

On arrival at United check in I was unable to access my boarding pass using the ekiosk , and was directed to seek assistance. This I duly did and the lady at the check in desk could not have been more helpful. This, unwittingly, was where my troubles started! I had been allocated a middle seat near row 32, boarding...

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Domestic Economy San Diego - San Francisco

Helpful?
1 Thank Ronald S
Level Contributor
28 reviews
5 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

I travel on business regularly and frequently fly United. I love the airbus upgraded seats with extra leg room, wifi, and device charging capabilities. Would fly again and would pay for the upgraded seats. Thanks.

Domestic Economy Fresno - Philadelphia
Helpful?
Thank Amanda L
Lisbon, Portugal
Level Contributor
22 reviews
5 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

The first flight out of SFO on a triple 7 equipped with the new Polaris cabin. Looks good ans smart but there is something that I don't seem to get: less space on the overhead bins for carry on bags. Really? Either United wants to make more money with bags or the designer is just nuts.

Domestic Economy San Francisco - Newark
Helpful?
Thank Rmbiscaia
Metairie, Louisiana
Level Contributor
45 reviews
17 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Had been warned by family and friends to avoid United. However, it was only US A/L with non-stop from USA to Berlin. Was able to snag a seat in "Middle Class" (AKA: Economy plus) in both directions over the Atlantic. Departures were on time and service was punctual but lacking a pleasant attitude. Also, there was a pigeon at the...

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International Economy New Orleans - Berlin

Helpful?
Thank 6_Speed_Automatic
London, United Kingdom
Level Contributor
48 reviews
10 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Over the last 3-4 years, all the american arline companies have become worse and worse. They operate as a cartel, raising prices together, changing their loyalty programs together, adding fees together. There's no competition. United is one of the worse. They will nickle-and-dime you for everything. They put profit above all else. Above convenience, loyalty, human decency. I flew more...

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International Business Class Chicago - London

Helpful?
Thank bobstar32
Level Contributor
3 reviews
1 of 5 bubbles Reviewed yesterday NEW via mobile

After checking and paying for economy plus, they changed the plane and moved my seat to the back of the plane in a middle seat on a full flight. They can text updates every five minutes on your flight but can't notify you when they are separating your party. Happened on the way there and the way back. Horrible service.

Domestic Business Class Maui - Chicago
Helpful?
Thank Kmaish
Fort Wayne, Indiana
1 review
4 of 5 bubbles Reviewed yesterday NEW

We had problem at the gate. There was about 2dozen passengers waiting to board, the sign did not let us know that gate had changed. When we got there we had notiphy another worker that they closed the door to the boarding ramp. We never heard an announcement and the sign was still saying we were to board at the...

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International Economy Chicago - Athens

Helpful?
Thank Barbara L D
1 review
5 of 5 bubbles Reviewed yesterday NEW

I and my wife had taken a round trip ticket to visit our daughter's family in Houston and found UNITED AIRLINES very convenient via Chicago as on our way back to London we had taken 5 days stopover in Chicago to visit my cousin sister's family.

International Economy London - Houston
Helpful?
Thank Saifuddin L
See travel tips for airlines
“The best flight is NOT with United.”
 of 5 bubbles Joe77062, 19 Feb 2017 | Read review
“Last row seats cannot recline.”
 of 5 bubbles 370csl, 18 Feb 2017 | Read review
“Just make sure travelers are notiphied with gate changes.”
 of 5 bubbles barbarald2016, 18 Feb 2017 | Read review
“DO NOT sit in the back of the plane. They really cheat you on the legroom and the stench of from the restrooms.”
 of 5 bubbles phannys2014, 18 Feb 2017 | Read review
“Tip, do not use United.”
 of 5 bubbles luv2run1712, 18 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$0 - US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$30
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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