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United Airlines


3 of 5 stars
2,062 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

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Visitor rating
  • 366
    Excellent
  • 552
    Very good
  • 456
    Average
  • 315
    Poor
  • 373
    Terrible
Only Way to FLY

Used Points for this flight. Service was GREAT. Food okay, entertainment system had to have... read more

5 of 5 starsReviewed yesterday
traveling42_11
,
St. Catharines, Canada
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,062 Reviews from our TripAdvisor Community

Write a Review

2,062 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
St. Catharines, Canada
Level Contributor
79 reviews
34 helpful votes
5 of 5 stars Reviewed yesterday NEW

Used Points for this flight. Service was GREAT. Food okay, entertainment system had to have rebooted as it crashed mid flight, no big deal for the flight attendant to correct. Older flight attendants without any drama at least in Business Class. Sat in seats flying facing the back of the plane, and we did not notice or feel any different...

More 
International Business Class Los Angeles - Sydney

Helpful?
Thank traveling42_11
Level Contributor
14 reviews
5 of 5 stars Reviewed 2 days ago NEW

For my first time on a plane, I was already in a state of panic. However, when I finally gained access to my happy place and blocked out the turbulence, I was able to enjoy the flight. I realized it was a mental fear that was keeping me from relaxing. Also the refreshments helped in calming me down. So enough...

More 
Domestic Economy Lexington - Washington DC

Helpful?
Thank Feesa J
Texas
Level Contributor
50 reviews
12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently began traveling nearly twice a month for a few weeks at a time. United has been great in helping me get to my seat no matter if I am in economy to first class. I have become one of rewards members and have even volunteered to be bumped from a couple flights because their gate attendants are so...

More 
Domestic First Class Austin - San Francisco

Helpful?
Thank GRO3
The Villages, Florida
Level Contributor
219 reviews
76 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I fly United twice a month. The crew is always professional and we have never had a maintenance emergency. Frequently receive an upgrade which makes us like the company even more.

Domestic Economy Newark - Orlando
Helpful?
Thank Katherine G
Palm Springs, California
Level Contributor
11 reviews
5 of 5 stars Reviewed 2 days ago NEW

The flight was on time the people were friendly Pilot very informative, What a nice Airline to fly. The gate Areas are nice boarding very smooth and most of what I needed was done On Line.

Domestic Economy San Francisco - Honolulu
Helpful?
Thank ritzirover
Houston
Level Contributor
46 reviews
6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Fast and pleasant flight. Boarding was as fast and painless as you can expect. It was an uneventful flight which is just what I like!

Caribbean Economy Houston - San Juan
Helpful?
Thank samhous2n
Sherburne, New York
Level Contributor
11 reviews
5 of 5 stars Reviewed 2 days ago NEW

The flights were well organized with friendly, helpful staff. United has cleaned up their service from what I experienced a few years ago.

Domestic Economy Syracuse - Anchorage
Helpful?
Thank John G
texas
Level Contributor
628 reviews
229 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a great flight after spending 6 weeks in Europe. The plane was packed but we each had an aisle seat. The food on this flight was very good, much better than on previous international flights. We watched 3 movies as we crossed the pond and the time went by quickly even though it was a 9 hour flight.

International Economy Paris - Muskegon
Helpful?
Thank wwjd1947
Springfield, Illinois
Level Contributor
52 reviews
13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have been a loyal customer of United for many years, and now have over 1 million miles. I have always been well treated, their employees are well trained and have always been very respectful even when I did not have elite status with the airline, and have received may upgrades over the years. I will continue to travel with...

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Domestic Economy Washington DC - Chicago

Helpful?
Thank Clevlander
New York City, New York
Level Contributor
68 reviews
30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent flight-and if you have a choice of going from Savannah or Charleston...pick Savanna, what a great airport....small be efficient and beautiful. Check in was easy, security also.

Domestic Economy Savannah - Denver
Helpful?
Thank MelonfromNY
See travel tips for airlines
“Fly early, don't have to wait for arrivals from other places where weather is a factor.”
 of 5 stars Katherine1013, 27 Jul 2016 | Read review
“Arrive early to allow clearing through security, bring lunch on board”
 of 5 stars ritzirover, 27 Jul 2016 | Read review
“Its worth the extra money to buy their Lounge Access”
 of 5 stars Clevlander, 27 Jul 2016 | Read review
“First Class is the way to go if you can afford it. We have also used economy and it is always good too.”
 of 5 stars 430richardt, 27 Jul 2016 | Read review
“Book well in advance for best price”
 of 5 stars joannr134, 26 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$0 - US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$30
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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