We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

United Airlines


20,727 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

20,727 Reviews from our TripAdvisor Community

Write a Review

20,727 reviews from our community

Filter reviews by popular destinations:
All reviews Newark San Francisco Chicago Houston Los Angeles Washington DC Denver London Honolulu Las Vegas Orlando Cancun Boston Tokyo Seattle
Traveller rating
Cabin
  • (14,041)
  • (0)
  • (1,973)
  • (1,802)
Route
  • (9,714)
  • (5,992)
  • (647)
  • (595)
  • (468)
  • More
Language
  • More
Showing 17,826: English reviews
Breda, The Netherlands
Level 6 Contributor
172 reviews
25 helpful votes
Reviewed yesterday
NEW

Only upside, it was cheap and you sit only 2 next to eachother. Entertainment was poor, food was poor, service was poor. Not the best experience with United.

International Economy Chicago - Amsterdam
Helpful?
Thank Loek C
Bloomington, Illinois
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed yesterday
NEW

The bottom line is this: The Customer Service at O'Hare is the worst I've experienced. Humiliating, rude and condescending. It was late at night, we had already flew to and back to Texas within hours due to My wife and I were flying for a quick break to Puerto Vallarta with a connecting flight in Dallas. Our first flight was...

More 
Mexico Economy Chicago - Puerto Vallarta

Helpful?
Thank RockyRoadz
New York City, New York
Level 3 Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW

Due to winter storm, I had to re sched my flight from Air Canada, they booked us in United. I have so many bad experiences with United, that I vowed to myself I will never fly with them ever again. But I had no choice at this time. Arrived in Lima, waiting for my suitcase, waited and waited, No suitcase!...

More 
International Economy Newark - Lima

Helpful?
Thank marilou55pie
Bath, United Kingdom
Level 4 Contributor
48 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

Flying for the weekend to New York, my evening flight was cancelled about 4 hours after the departure time due to the weather. I understand the need to cancel the flight if it was unsafe to fly, what I can’t accept is the lack of help I was offered to sort the issue out. The airport was closed whilst we...

More 
USA Economy Ottawa - Newark

Helpful?
1 Thank Gill688
Costa Mesa, California
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 2 days ago
NEW

It only gets worse. Smaller seats, less knee room, uncomfortable, etc. Did I menion smaller and smaller seats? Charge high prices for everything. The passengers are crammed together so the airline can charge extra for a few seats. Food is dried out ugh. No doubt it all could be worse, but traveling by air these days is awful.

Domestic Economy Orange - New Orleans
Helpful?
2 Thank nomad703
Perrineville, New Jersey
Level 5 Contributor
75 reviews
26 helpful votes
Reviewed 2 days ago
NEW

The flight although 11 hours was pleasant. TV all the way, many choices of movies and other series. Early morning flight from Newark. Most reasonable rate as soon as the time period came up on the calendar so it could be booked. We took the night flight back with a two hr stop over. The return flight was quiet and...

More 
Domestic Economy Newark - Honolulu

Helpful?
Thank msprez_nj
Henderson, Nevada
Level 6 Contributor
106 reviews
26 helpful votes
Reviewed 2 days ago
NEW

Very recently I made a trip to Columbus, OH, the aircraft coming to Great Falls from Denver suffered mechanical issues and was delayed about 3 1/2 hours. United worked with the customers to get people to their destinations, some were rerouted through Delta, I chose to wait for the later flight and United put me (and several others) up in...

More 
Domestic Economy Great Falls - Columbus

Helpful?
Thank jonbeerotten
Colorado Springs, Colorado
Level 6 Contributor
517 reviews
80 helpful votes
Reviewed 2 days ago
NEW

United just doesn't get that all travelers must be treated like humans and that frequent travelers deserve just a little extra attention. The crews were great on all legs of this trip, very good. United, however, misses much. One leg advertised with email and online messages along with the display at the gate that personal device entertainment was available. Even...

More 
Domestic Economy Colorado Springs - Washington DC

Helpful?
Thank Rick U
houston, United States
Level 6 Contributor
146 reviews
43 helpful votes
Reviewed 2 days ago
NEW

In this day and age, the fact that everything went smoothly, the service was good, the plane clean and comfortable, is commendable.

USA Business Class Vancouver - Houston
Helpful?
Thank Wendell G
Williamsport, Pennsylvania
Level 5 Contributor
87 reviews
13 helpful votes
Reviewed 2 days ago
NEW
via mobile

Pilot was friendly over the intercom, steward and stewardess' mostly friendly and helpful. Smooth flight and on time. No free food other than snacks on an 11.5 hour flight made the flight seem longer.

Domestic Economy Newark - Honolulu
Helpful?
Thank Ann H
See travel tips for airlines
“Avoid at all costs.”
RockyRoadz, 21 Jan 2018 | Read review
“Tip! Don’t fly United!”
marilou55pie, 21 Jan 2018 | Read review
“Domestic US carriers are all the same. They don't try.”
nomad703, 20 Jan 2018 | Read review
“bring your own food and snacks, if you are a member of the united club, use it for the lay over on the night flight on the way back!”
msprez_nj, 20 Jan 2018 | Read review
“I always book online and definitely check out the overall flight times and the number of connections. don't make your connections too tight.”
jonbeerotten, 20 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

3,498 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3498)
Viewed
View from Window (767)
Viewed
Airline Lounge (235)
Viewed
Airport (444)
Viewed
Cabin (336)
Viewed
Seat (296)
Viewed
Food and Drink (597)
Viewed
Onboard Feature (170)
Viewed
Our fleet (20)
Viewed
Videos (1)
Viewed
Other (632)