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United Airlines


3 of 5 bubbles
9,896 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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9,896 Reviews from our TripAdvisor Community

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9,896 reviews from our community

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Showing 8,355: English reviews
Level Contributor
8 reviews
5 of 5 bubbles Reviewed yesterday NEW

I always use this airline company. I often fly. This airline's food service is good and safe. I really like this one.

International Economy Washington DC - Tokyo
Helpful?
Thank Ganbold N
2 reviews
1 of 5 bubbles Reviewed yesterday NEW

On a recent business trip, I was delayed both ways with United. From Chicago to Nashville, there was a change in the type of airplane which required finding a new crew. This meant a 4 hour delay. I had a business meeting set for that night that I missed. On the way home I had to make a connecting flight...

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Domestic Economy Nashville - Houston

Helpful?
Thank Robert P
Richmond, Virginia
Level Contributor
17 reviews
1 of 5 bubbles Reviewed yesterday NEW

Our flight departed four+ hours late, which was something of a blessing, since our connecting United flight from Dulles {IAD} to SFO was 1 hour 45 minutes late, and we would have missed our connection {and ruined our vacation} if the SFO-KOA flight had departed on time. Our Richmond, VA to Washington leg had been cancelled by United because of...

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Domestic Economy San Francisco - Kailua-Kona

Helpful?
Thank RichmonderCharles
Butler, Pennsylvania
Level Contributor
35 reviews
4 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Our plane had a malfunction during take-off, so we had to return to the gate. We were told that we would be instructed on what to do next when in the waiting area. No one from United informed anyone of the status or next steps. So, we all stood in line at the check-in counter while one (1) poor woman...

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Domestic Business Class El Paso - Houston

Helpful?
Thank 4Jackson2c
Montreal, Canada
Level Contributor
4 reviews
2 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

When you connect from Mexico (or other foreign country) in Houston, you need to go through custom (event get your bags). United airlines sell tickets with insufficient time to get to you're connection. In my case, I had about 75 minutes to get to my Montreal flight : we exited custom 95 minutes later... When I had talked to the...

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USA Economy Mexico City - Houston

Helpful?
Thank Danric
Chicago, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed yesterday NEW

Awesome service, right on time for departure, really great baggage service too. You just really cannot beat this airline!

Domestic Economy Portland - Chicago
Helpful?
Thank jacoboguyveroo3
Level Contributor
3 reviews
2 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I recently flew with United Airlines from Kansas City, MO to Cancun and back. The service was great along with a friendly staff. The flights were all on time and as comfortable as a flight can be in the economy section. I enjoyed the trips and would fly with United again in the future.

Mexico Economy Kansas City - Cancun
Helpful?
Thank Kristina G
Poughkeepsie, New York
Level Contributor
20 reviews
6 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

The flight is under three hours, boarding was smooth, the flight was packed. It was the first time I have flown United since they merged with Continental. Space was tight and I am really glad I am close with the person that I sat next too, lol. Keep in mind that if you want wi-fi or to be able to...

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Domestic Economy Newark - Fort Lauderdale

Helpful?
1 Thank lilred97
Ottawa, Canada
Level Contributor
148 reviews
32 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Again.. UA is improving with the attitude and great customer service oriented people on board. The crew in the Economy cabin was fantastic... the lady serving there was funny, courteous, efficient, keep her personal appearance well during the entire full flight!!! No arrogant people at all in this flight!!! Congratulations to the crew on this flight UA1980 Jan 11, 2017...

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Domestic Economy Orlando - Newark

Helpful?
Thank mancho
Ottawa, Canada
Level Contributor
148 reviews
32 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I have to say that the crew made my flight. Everyone on board was amazing, but specially for Cheryl in the First Class Cabin... Outstanding!! Professional, real customer service oriented person, good sense of humor, respectful and well presented at all times of the flight. The arrogant attitude in UA is disappearing and that is great news... The downside of...

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Domestic First Class Washington DC - Orlando

Helpful?
Thank mancho
See travel tips for airlines
“Carry on bags, check in on line”
 of 5 bubbles robertpQ4881WH, 17 Jan 2017 | Read review
“United lacks sufficient system capacity to deal with bad weather or other exigencies.”
 of 5 bubbles RichmonderCharles, 17 Jan 2017 | Read review
“Make sure you have enough time for your connection : more then 2 hours. And have only carry-on bags...”
 of 5 bubbles Danric, 17 Jan 2017 | Read review
“Be patient and don't expect too many frills, but cheap airfares make up for it.”
 of 5 bubbles lilred97, 17 Jan 2017 | Read review
“Bulkhead on 737 is highly recommended. but Aisle seats”
 of 5 bubbles mancho, 17 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$0 - US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$30
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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