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United Airlines


3 of 5 stars
7,925 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1512
    Excellent
  • 2300
    Very good
  • 1899
    Average
  • 1154
    Poor
  • 1060
    Terrible
Decent Flight

No significant issues with the flight. I expected to be wedged into a seat since I paid for economy... read more

3 of 5 starsReviewed yesterday
sherrick9
,
Melbourne, Florida
Rating summary
  • 3.5 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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7,925 Reviews from our TripAdvisor Community

Write a Review

7,925 reviews from our community

Date | Rating
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English first
Edwardsville, Illinois
Level Contributor
3 reviews
1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This newer plane had the most uncomfortable seats for what was only a two hour flight. The seats were so uncomfortable it prompted us to upgrade seat selection for return flight, so perhaps that's the intent. Very disappointed.

Domestic Economy Chicago - Charlotte
Helpful?
Thank edw201403
Poneloya, Nicaragua
Level Contributor
5 reviews
1 helpful vote
1 of 5 stars Reviewed yesterday NEW

My son and I require wheelchair assistance. We booked the tickets 2 months in advance and used a partner airline to travel from Toronto Canada to Houston. You would think this should be sufficient advanced notice. We had to wait in Houston to disembark since they did not have us as needing assistance. Assistance arrived with an attitude. We advised...

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International Business Class Houston - Managua

Helpful?
1 Thank 961theresa
Melbourne, Florida
Level Contributor
7 reviews
3 of 5 stars Reviewed yesterday NEW

No significant issues with the flight. I expected to be wedged into a seat since I paid for economy class, and United didn't disappoint. I'm 5'10" and had but an inch between my knees and the seat in front of me. Interestingly, the CJR200 flight from COS to DEN had more leg room than the 737 flight from DEN to...

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Domestic Economy Colorado Springs - Orlando

Helpful?
Thank sherrick9
North Chicago, Illinois
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

Great direct flight there are back from Chicago-Asheville, NC. UA Pilot & Stewardess was informative and willing to make it a smooth flight for all. No delays at all.

Domestic Economy Chicago - Asheville
Helpful?
Thank Katie C
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

Left on-time and arrive on-time. Interior had been redone and leg-room was OK. Small regional jet, so limited carry-on room.

Domestic Economy Newark - Kansas City
Helpful?
Thank Terry B
NJ
Level Contributor
6 reviews
1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I was on an over 4 hour flight. One of the restrooms (of which there were only 2 in economy) was sealed and marked out of order. Nevertheless, the flight attendants insisted that people use the restroom only in their class so about four to one had very limited bathroom access. This should be forbidden by the FAA. We are...

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Domestic Economy Los Angeles - Newark

Helpful?
Thank Mediate
Salt Lake City, Utah
Level Contributor
5 reviews
2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Flights were on time. It felt like there was slightly more leg room than on other commercial airlines.

Domestic Economy Salt Lake City - Charlotte
Helpful?
Thank jillm773
2 reviews
4 of 5 stars Reviewed yesterday NEW

Gee whiz, people. If you're never going to get out of your seat on a 6 hour flight, please choose the window seat.

Domestic Economy Denver - Washington DC
Helpful?
Thank Kevin G
Bryan, Texas
Level Contributor
78 reviews
19 helpful votes
4 of 5 stars Reviewed yesterday NEW

Out flight from Houston to Atlanta and back went very smoothly. There were no delays or equipment failure. The seats were comfortable. The luggage arrived on schedule. The personnel were friendly and helpful.

Domestic Economy Houston - Atlanta
Helpful?
Thank Ronald R
Kalamazoo, Michigan
Level Contributor
4 reviews
2 of 5 stars Reviewed yesterday NEW

all airplanes that I fly these days are so tightly packed as to be uncomfortable, especially on an international, or cross country flight.

International Economy Kalamazoo - Edinburgh
Helpful?
Thank TaikoEsther
See travel tips for airlines
“Tag your luggage when on a smaller aircraft. UA does plane side drop off/pu. No large luggage can fit on small aircrafts.”
 of 5 stars F1789JFkatiec, 29 Sep 2016 | Read review
“The United Arilines Mastercard guarantees you priorty check in and boarding as well as luggage handling.”
 of 5 stars 203ronaldr, 29 Sep 2016 | Read review
“Just bring a good book, and only fly when there are no other alternatives.”
 of 5 stars TaikoEsther, 29 Sep 2016 | Read review
“When we can't fly Southwest or Lufthansa we use United for milage Plus”
 of 5 stars charleshF1656YL, 29 Sep 2016 | Read review
“On a flight this long, get the economy plus seat”
 of 5 stars DCoro, 29 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$0 - US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$30
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
More ▾
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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