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United Airlines

Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,385 reviews
Legroom
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In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55385Reviews
23215Photos
100Tips
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Popular mentions
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Pamla R wrote a review Yesterday
3 contributions
Boston - Houston
Domestic
They cancel your flight and just hope you go away. You have no one to speak to and have to search flights yourself. That in itself would not be bad if their website didn't go down all the time. Left my whole family stranded with no assistance.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rebecca B wrote a review Yesterday
Trinity, Florida54 contributions
Dublin - Washington DC
International
DO NOT CHOOSE UNITED! We paid extra for upgraded seats for our family of five at 169.00 a person. My sons are tall and need the extra room. 24 hours before leaving Dublin we were made aware that our seats were changed, separating us because they changed planes. Fine, but we contacted their customer service to ensure they still had the upgraded seats. No less than four United employees guaranteed they were the same level of seats. ABSOLUTELY NOT THE CASE which we could only discover once we got on the plane and of course being told there is nothing they can do because of a change in the plane. We paid about 1,500 total to choose United over other airlines due to their once reputable representation and another 2,000 in upgraded seats for what??? So they could bump my family! This was after the heinous treatment we received after our flight was missed from Orlando to Newark due to weather and the United employees were no help at all, telling the over 20 passengers on our flight to figure it out on their own by scanning a QR code. I paid over 6,500.00 to fly my family of five just to have the air travel be one of the worst experiences ever. Do better United. You force people to pay for seats and then give them up when it suits your agenda.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matthew K wrote a review Yesterday
1 contribution
New York City - Lincoln
Domestic
They lost my bags, 3 separate calls they said they would deliver each time they just lied. My bags were never picked up and they keep telling me they will deliver. I’m in the military you can imagine what’s in my bag. I will make sure to complain to the DOD and get United banned from military personnel flying. It is the worst airline and customer service is a bunch of liars
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fai T wrote a review Jul 23
West Springfield, Virginia1 contribution
Lafayette - Washington DC
Domestic
The worst airline you can ever go with, communication is 0 , accommodation 0 They delay and cancel withought communication . Customer service never answer the phone, and the agents are so rude and not helpful. I will never make this mistake and book with them again, the wost 24 hours ever, and I am still stuck not knowing what is gonna happen
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ErikB20242 wrote a review Jul 23
2 contributions
Cancun - Newark
USA
(Airport was tqo not cun.) was not available in drop down. United customer cares is their way of dissing you. The captain, stewardess, reservations agents, frequent flyer agents, gate angents, and other departments just tell you to go to the sight and customer cares department will help you. You get an automated email that they will get back to you and resolve in 8 weeks. When a human does email you. They send a small credit, ignore all your complaints and ignore any follow up email you may send. When you call in and ask for a supervisor. There is no supervisor available over the phone because no one will put you in contact with the customer care department. That whole department is just a waste to create circular processes without truly solving anything. Frustrating the customer into giving up. At American I get to talk to a person and they have the power to solve issues. At United they tell you they are sorry. Email us and then ignore you. Worst airline ever. This happened to six people.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matthew K wrote a tip Yesterday
"Don’t use them "
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Fai T wrote a tip Jul 23
"Do not book with united. You will regret it. "
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ErikB20242 wrote a tip Jul 23
"Book american it will be a better experience."
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Tourist53251756543 wrote a tip Jul 23
"Avoid if connecting via USA "
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Sightsee445031 wrote a tip Jul 22
"Don't use this airline"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$55
3th checked bag: C$204
4th checked bag: C$204
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$68
3th checked bag: C$204
4th checked bag: C$204
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$75
3th checked bag: C$245
4th checked bag: C$245
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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