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United Airlines


33,842 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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33,842 Reviews from our TripAdvisor Community

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33,842 reviews from our community

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Showing 29,662: English reviews
Ozark, Missouri
Level 2 Contributor
9 reviews
7 helpful votes
Reviewed today
NEW

Things started well, an on time departure from Springfield. In Chicago, the gate agent looked at our boarding passes, put an X through them, and wrote new seat numbers. When I asked for an explanation, I was told that they got a different plane, and the seats were comparable. I had booked the flight 9 MONTHS in advance, and chose...

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International Economy Springfield - London

Helpful?
Thank ozarkhawk
Virginia
Level 6 Contributor
674 reviews
224 helpful votes
Reviewed today
NEW

We have flown the new, over-engineered Polaris Business Class, and we just now flew the standard simple business class seat 2x2 of the international 757 from Lisbon to Washington Dulles. We both preferred the latter. The seat is simple to operate--you don't need a Masters Degree to operate it. And it does lie flat. The touch screen with movies and...

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International Business Class Lisbon - Washington DC

Helpful?
Thank RebelVirginia
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Brush Prairie, Washington
1 review
Reviewed today
NEW
via mobile

I purchased me and my wife’s ticket through Orbitz months in advanced, paid $400 each for one way fares. Recieved a ticket that was basic economy with no option to choose seats. United separated me and my wife and refused to sit us together because our tickets were basic economy, even though there were seats together that were available. I...

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Domestic Economy Nashville - Portland

Helpful?
Thank derkm192
Cleveland, Ohio
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed today
NEW
via mobile

There are not many direct flights out of Hopkins anymore but United offers a direct flight to MCO airport. Me and my family were originally scheduled to go to Myrtle Beach on Spirit Airlines but because of the hurricane our flight was cancelled. I started searching for alternative options and stumbled across United’s economy flights and was able to find...

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Domestic Economy Cleveland - Orlando

Helpful?
Thank cldawson12
Zurich, Switzerland
Level 6 Contributor
112 reviews
25 helpful votes
Reviewed today
NEW

as it was an evening flight, I was surprised on both the smooth security check at MCO-Airport and the punctual Departure...with ahead of schedule landing in DC. Thanks to this, we even made it to a nice late night dinner in town.

Domestic Economy Orlando - Washington DC
Helpful?
Thank Jörg K
Mineral, Virginia
Level 6 Contributor
100 reviews
69 helpful votes
Reviewed yesterday
NEW

We flew First Class from St. Thomas to Newark. Typical United first class seats in their 737s... meaning no leg rests, nothing special. Food was minimal, lunch snack. Service was also, unfortunately, typical United. I wanted to order a wine. I asked what they had for red wines, flight attended said she didn't know. and did not offer to find...

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International Economy St. Thomas - Newark

Helpful?
Thank Richard D
Jaipur, India
Level 6 Contributor
134 reviews
10 helpful votes
Reviewed yesterday
NEW

United Airlines is an efficient and responsible airline. The flight was delayed by half an hour due to some technical problem in the aircraft. It was good that they detected the snag in time, This resulted in delay and I missed the connecting flight to Madison at Chicago. But the airlines were very responsible. They tried their best to make...

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Domestic Economy Cincinnati - Madison

Helpful?
Thank Kumkumjaipur
2 reviews
Reviewed yesterday
NEW
via mobile

If I could give them a zero I would’ve. Their only vocabulary words are no and can’t be, it’s like they got indoctrinated by politics here.

International Economy Newark - Amsterdam
Helpful?
Thank Joan C
Houston, Texas
Level 2 Contributor
5 reviews
9 helpful votes
Reviewed yesterday
NEW

Reservations are made for a reason and so are seat assignments. When you are traveling international you would like to think that flying for 10 hours you will be able to sit next to your partner but according to UA as long as you have a seat your good to go even though you went through the trouble of booking...

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International First Class Rome - Houston

Helpful?
Thank normmal
Sacramento, California
Level 6 Contributor
110 reviews
28 helpful votes
Reviewed yesterday
NEW
via mobile

Not much to say. I like that boarding is very organized and goes smoothly. However they tend to “scare” you that the flight is full and you need to check in your carry on luggage. Most of the time there is plenty of space. Other than that....not a lot of seat space even at economy plus. Food only for sale....

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Domestic Economy Sacramento - Houston

Helpful?
Thank 136smith
See travel tips for airlines
“Don't fly United!”
markgH8834ZK, 21 Oct 2018 | Read review
“Fly Lufthansa, SAS or ANA if you must fly Star Alliance. Although they are racing to the bottom along with UAL.”
988jayf, 21 Oct 2018 | Read review
“I would recommend business class or first.”
waiake1, 21 Oct 2018 | Read review
“No curbside check-in for international flights departing the U.S.”
KenCookie, 21 Oct 2018 | Read review
“When going to Canada make sure your passport and drivers lisc., have the exact same first name, NO abbreviations!”
Passport260909, 21 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
United Airlines Baggage Fees
  • United States to Canada
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$40
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$150
    • Each bag maximum 50 lb/23 kg
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About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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