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Ural Airlines


1,575 reviews
Headquarters: 1G Utrenniy Pereulok, Yekaterinburg 620025 Russia 011 7 800 770-02-62 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,575 Reviews from our TripAdvisor Community

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1,575 reviews from our community

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Showing 63: English reviews
Monino, Russia
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Flight itself was okay, nothing special, but new Zhukovsky airport is aweful. There is no free wife or charging docks. It's hard to find any seats in the airport. I would not advice to flight from this airport.

Europe Economy Zhukovsky - Tbilisi
Helpful?
Thank AlexDemidov14
Level 5 Contributor
63 reviews
11 helpful votes
Reviewed 3 days ago
NEW

It is my second time flying with this company. Every time the flight, especially the take off and the landing are very smooth. The flight conditions are +/- the same as in other economy class companies, missing any entertainment of any kind though... Just basic food and beverages. But, considering, it is a good value for money (for short distances...

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International Economy Tel Aviv - Sochi

Helpful?
Thank Matan P
Greater Manchester, United Kingdom
Level 4 Contributor
29 reviews
20 helpful votes
Reviewed 1 week ago via mobile

Original flight cancelled without explanation. Good weather across the country, must have been an internal problem. I'm automatically moved to the next available flight, in the middle of the night. They offered a later option, but I'd miss my connection. We're then hit with successive delays, again with no explanation. Total junk

Domestic Economy Yekaterinburg - St. Petersburg
Helpful?
Thank Clayton T
Yekaterinburg, Russia
2 reviews
Reviewed 3 weeks ago via mobile

You can't pay your ticket with a plastic card not issued in Russia. I was trying to buy a ticket for my friend. After Several attempts failed I called paid international line where useless workers said nothing except "try again". After finding in Google numbers of agent of ural in Dubai where I am based I found out - you...

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International Economy Dubai - Yekaterinburg

Helpful?
Thank Elena_Primegirl
Nahariya, Israel
Level 6 Contributor
230 reviews
90 helpful votes
Reviewed 4 weeks ago via mobile

The business class is supposed to be a bit better than the economy one- in this case, the only difference was the spacious seat. Nothing was different. As a whole, the crew was very nice and the food was disgusting.

International Business Class St. Petersburg - Tel Aviv
Helpful?
Thank Avitalp3
1 review
Reviewed 4 weeks ago

horrible customer service, clueless people on the line, the waiting takes 10-15 minutes. The payment method is from 90s, do not accept any other than Russian banks cards of which they do not warn you. Took two hours to try to change my ticket just so at the end I'd find out that the service is already closed and I...

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Russia Economy Barcelona - Moscow

Helpful?
Thank AlinaG1377
Surrey, Canada
Level 4 Contributor
40 reviews
30 helpful votes
Reviewed August 13, 2018

August 13, 2018 I was truing to book a flight a few times and though it shows all the flights and dates but when i make a final click error pops up. Tried a few times and gave up!

International Economy Changchun - Vladivostok
Helpful?
Thank alexinvancouver
Moscow, Russia
Level 6 Contributor
260 reviews
158 helpful votes
Reviewed July 31, 2018

Everything is OK in general. I was even lucky, because I flew them 3 times and neither flight was delayed. But: 1) There is no normal booking system. Each time I bought my ticket from agents, because in two cases their price was much cheaper and once the airline website pretended not to know about the flight flew. 2) There...

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Europe Economy Moscow - Barcelona

Helpful?
Thank A2230NV_
Ural Airlines, Менеджер по связям с общественностью at Ural Airlines, responded to this review

Hello! Thank you for choosing our airline. We will try to make your flight comfortable.

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Europe Economy Moscow - Barcelona

St. Petersburg, Florida
Level 6 Contributor
372 reviews
108 helpful votes
Reviewed July 29, 2018

Needed to get back from Moscow to London after the World Cup and the only choice was to come back Frankfurt. A direct flight would have been better but Ural Airlines turned out to be a pretty good choice and although leaving Moscow 60 minutes late we were only 30 minutes late arriving in FRA. Yes would use again

Europe Economy Moscow - Frankfurt
Helpful?
Thank cr159
Ural Airlines, Менеджер по связям с общественностью at Ural Airlines, responded to this review

Hello! Thank you for choosing our airline. We will try to make your flight comfortable.

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Europe Economy Moscow - Frankfurt

Jerusalem, Israel
Level 4 Contributor
31 reviews
11 helpful votes
Reviewed July 26, 2018

Very good budget airline - quick check in - on time departure - new AIrbus - although a budget airline - sufficient legroom and meal served during flight - friendly service by cabin crew on a full flight

International Economy St. Petersburg - Tel Aviv
Helpful?
Thank yyss1955
Ural Airlines, Менеджер по связям с общественностью at Ural Airlines, responded to this review

Hello! Thank you for choosing our airline. We will try to make your flight comfortable.

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International Economy St. Petersburg - Tel Aviv

See travel tips for airlines
“Don't buy flight from Zhukovsky”
AlexDemidov14, 18 Sep 2018 | Read review
“Try to book a flight and see if You have better luck!”
alexinvancouver, 13 Aug 2018 | Read review
“Ural Airlines has daily flight from Moscow to Irkutsk, take -off in the evening Moscow time, landing early morning in Irkutsk.”
ArturS294, 10 Jul 2018 | Read review
“don't expect luxury... use this airline company to fly from A to B.”
danN7824DW, 8 Jul 2018 | Read review
“Need a special food - just buy and take it on board by yourself”
HosheaP, 21 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Ural Airlines
Ural Airlines (U6) is a Russian airline that was founded in 1943 as part of Aeroflot (SU) and was spun off as an independent company in 1993. It is headquartered in Yekaterinburg and operates from a hub at Koltsovo International Airport (SVX). Secondary hubs are located at Moscow Domodedovo International Airport (DME) and Saint Petersburg Pulkovo Airport (LED). Ural Airlines flies to more than 40 destinations in 29 countries in Europe, the Middle East and Asia. It also has a codeshare agreement with Czech Airlines (OK). The airline's fleet of 34 aircraft are primarily configured with Business Class and Economy Class cabins, though some planes used for charter flights have a single Economy Class cabin.

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