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Vietnam Airlines


5,294 reviews
Headquarters: 200 Nguyen Son Str. Long Bien District, Hanoi Vietnam 011 84 8 3832 0320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,294 Reviews from our TripAdvisor Community

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5,294 reviews from our community

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Showing 3,027: English reviews
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

This is our first trip to Vietnam and on Vietnam Airlines. The Economy seats had good leg room compared to many airlines. Flight out of Singapore to Hanoi was delayed by an hour due technical. On our return journey from Danang to Singapore via Ho Chi Minh there was no through check in, though we did internet check in for...

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Southeast Asia Economy Da Nang - Singapore

Helpful?
Thank Richardkhoo
Woking, United Kingdom
Level 6 Contributor
115 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

Our outbound flight from LHR to Hanoi we really enjoyed, staff were friendly, food was great, left on time etc. Our return from Saigon was pretty bad. We paid for an upgrade with Option Town and were told upon check in that there was no available seats. That is fine, when we booked there was no guarantee. After a 6...

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International Economy London - Hanoi

Helpful?
Thank Sarahp2342014
Gosford, Australia
Level 4 Contributor
23 reviews
19 helpful votes
Reviewed yesterday
NEW

For the first time we paid extra for premium seats, the seats itself were ok but seeing I am about 155cm tall my feet could not reach the floor, not even the footrest on the floor. The The passengers in front of us had their seats right back and we were unable to get in or out of our seats....

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International Economy Sydney - Hanoi

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Thank wil90620
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

We had a lovely 15 days trip in Vietnam in November 2018 during which we used Vietnam Airlines for 3 domestic flights. Our last flight was from Phu Quoc to Saigon after which we had a very tight international connection (due to cancellation/rebooking of our flight to Saigon which we found out the same morning). We explained the situation to...

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Domestic Economy Phu Quoc Island - Ho Chi Minh City

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Thank TrippinWithSandG
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

11.5 hour flight made to feel comfortable, Nice staff, nice food, continuous drinks , would use again

International Economy London - Hanoi
Helpful?
Thank Kelly M
Sydney
Level 5 Contributor
56 reviews
25 helpful votes
Reviewed 2 days ago
NEW

Went both ways, on cheap fare, (a 787, excellent condition). Seats in cattle class larger than rivals, more comfortable, and service great. We both got our aisle seats. VN, please extend the online check in from Syd to Hanoi (we were able to check in online and get seat allocation from Hanoi, easy, but not avail from Syd yet?)

International Economy Hanoi - Sydney
Helpful?
Thank FrankSydney
2 reviews
Reviewed 3 days ago
NEW
via mobile

Our flight with Vietnam Airlines was so comfortable. The plane had spacious sit and leg room. The flight attendant really looked after their passengers. Take off and landing was smooth.

Helpful?
Thank Marilyn B
Hong Kong, China
Level 6 Contributor
172 reviews
47 helpful votes
Reviewed 3 days ago
NEW

I am Diamond Member on CX for many years but due to timing / scheduling opted for Vietnam Airlines on my recent flight from Hong Kong via SGN to Frankfurt. This was my first time on Vietnam Airlines long haul. The seat configuration in business class on the B787 is similar to CX business class on the B777. However, whilst...

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International Business Class Ho Chi Minh City - Frankfurt

Helpful?
Thank Kaichen88
Singapore, Singapore
Level 2 Contributor
5 reviews
Reviewed 4 days ago
NEW
via mobile

I am working in Vietnam for the past 6 months and I have flown with Vietnam Airlines for 4 times. It is definitely the better airline in Vietnam in terms of service and safety. Their flights take off on time, the onboard service is ok. VN Airlines is reliable but there are no 'wow' factors in their services...not yet.

Domestic Economy Hanoi - Nha Trang
Helpful?
Thank WVanLoon
Melbourne, Australia
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Great flight with good service The plane was new and we had a very comfortable trip We travelled with a 4 year old and ordered the childrens meal which she really enjoyed

International Economy Ho Chi Minh City - Melbourne
Helpful?
Thank tony220348
See travel tips for airlines
“get online seat allocation from Hanoi”
FrankSydney, 8 Dec 2018 | Read review
“Give yourself plenty of time for boarding”
tony220348, 6 Dec 2018 | Read review
“Just enjoy your flight with this airline, they are so lovely and polit!!!!”
636denises, 4 Dec 2018 | Read review
“some TV did not work. Please change”
diepgrace123, 4 Dec 2018 | Read review
“We booked directly on line with the airline and were able to get an upgrade for just au$20 p/hd”
Z9652QMdavidl, 2 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Vietnam Airlines
The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)

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