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Virgin America


2,108 reviews
Headquarters: 555 Airport Blvd, Burlingame, CA 94010 +1 877-359-8474 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,108 Reviews from our TripAdvisor Community

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2,108 reviews from our community

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Showing 1,968: English reviews
Kent, Washington
Level 6 Contributor
1,494 reviews
305 helpful votes
Reviewed yesterday
NEW
via mobile

We flew on Virgin America from San Francisco to SeaTac and had a great flight. The seating was very comfortable. There was a great selection of free in flight entertainment to enjoy. The staff were very professional and provided great service.

Domestic Economy San Francisco - Seattle
Helpful?
Thank Rehsinup19
Washington DC, District of Columbia
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

Loved our early morning LAX to IAD Virgin America flight. Plane was nicely decorated, comfortable, the flight crew great! Good entertainment system with plenty of viewing/audio choices. Have never flown with them before, but will bear them in mind in the future.

Domestic Economy Los Angeles - Washington DC
Helpful?
Thank Winternest1975
Chicago, Illinois
Level 5 Contributor
79 reviews
6 helpful votes
Reviewed 5 days ago
NEW

First time on this airline and was very very happy. Great service, great flight, loved everything about our travel. Will definitely fly Virgen when I can.

Domestic Economy Chicago - San Francisco
Helpful?
Thank Yuvi925
Seattle, Washington
Level 6 Contributor
646 reviews
196 helpful votes
Reviewed 5 days ago
NEW

Had to change our flight same day and for $50 were upgraded to first class. Great seats with leg rests and nearly flat seating capability. Wish Alaska had this seating for their first class. Good food. Great seating. Great service. Love this airline, especially their first class.

Domestic First Class Las Vegas - Seattle
Helpful?
Thank lesliebauman
Seattle, Washington
Level 6 Contributor
646 reviews
196 helpful votes
Reviewed 5 days ago
NEW

Alaska now owns Virgin and I’m hoping Alaska takes on the hip approach to flying displayed by virgin. They make the safety regs fun and hip. No food trays go down the aisle as you order on your computer screen and they bring your order to you on an individual basis. Great airline.

Domestic Economy Seattle - Las Vegas
Helpful?
Thank lesliebauman
Charlottesville, Virginia
Level 5 Contributor
98 reviews
12 helpful votes
Reviewed 6 days ago
NEW

My first flight on Virgin America. Actually a partner of Delta. Very nice experience — good service, drinks; friendly personnel. Had filet mignon, which was very well done, but reasonably tender. Small 3-4 stool bar at rear of upper class. Seats were like cocoons — narrow, high sides, which were immovable. Cannot really speak to adjacent passengers, even if family....

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International First Class New York City - London

Helpful?
Thank William H
Santa Clarita, California
Level 3 Contributor
21 reviews
1 helpful vote
Reviewed 1 week ago

Such a fine airline! Everyone was good vibes, from the crew to the passengers! It's such a bummer they are no longer on their own, but I know they will bring something great to Alaska Airlines

Domestic Economy Los Angeles - Las Vegas
Helpful?
Thank claudovey
Kirkland, Washington
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago

Recently we were switched from the Alaskan Airlines round trip flights we had booked between Seattle and Denver to Virgin American flights. Alaskan had recently purchased Virgin American and switched us to Virgin American planes with no prior notifications. We have been loyal Alaskan Airlines customers for years and always appreciated their high standards for customer services. However, the customer...

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Domestic Economy Seattle - Denver

Helpful?
Thank Joe V
Superior, Wisconsin
Level 4 Contributor
38 reviews
9 helpful votes
Reviewed 2 weeks ago via mobile

I reserved a seat on Virgin America long before I secured Breeders Cup tickets to Del Mar. The cost was less than $300 to fly round trip. I love Virgin America; my fourth time (!) because they treat everyone with respect. I was very comfortably attended to ... Great Airline!

Domestic Economy Chicago - Los Angeles
Helpful?
Thank jefferylmon
San Rafael, California
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 2 weeks ago

Very helpful counter and flight staff. Comfortable flight and seats. Wish they were flying from Oakland Int'l.

Domestic Economy San Francisco - Honolulu
Helpful?
Thank pmkrlaw
See travel tips for airlines
“Be prepared to be isolated and somewhat cramped — disappointing for sure.”
X5641CUwilliamh, 13 Jul 2018 | Read review
“If you book with Alaska Airlines insist that they don't switch you to a Virgin American plane”
joev538, 9 Jul 2018 | Read review
“VA now absorbed into Alaska Airline.”
WorldTrvlr13, 20 Jun 2018 | Read review
“If long flight either go for extra leg room or upgrade to premium economy, worth the extra”
D1593LLjohnb, 20 Jun 2018 | Read review
“Virgin is the way to go”
shannonmZ4961ZB, 8 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
Virgin America Baggage Fees
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$25
    • 3rd Bag: US$25
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$25
    • 3rd Bag: US$25
    • Each bag maximum 50 lb/23 kg
More ▾
About Virgin America
California-based Virgin America (VX) is a low-cost carrier that flies to more than 20 destinations within the United States and Mexico. The airline's fleet is configured with two classes of service: First Class and Main Cabin (Economy Class). Within the Main Cabin, passengers can opt for Main Cabin Select seats. These seats, which are located at the bulkheads and exit rows, offer more legroom. Virgin America operates hubs at San Francisco International Airport (SFO) and Los Angeles International Airport (LAX). First Class and Main Cabin Select passengers can purchase passes to the airline's three Virgin America Clubhouse lounges or the Virgin America Loft at LAX.
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