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Virgin Atlantic Airways


8,391 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England +44-0344-209-7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,391 Reviews from our TripAdvisor Community

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8,391 reviews from our community

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Showing 8,160: English reviews
Shanghai, China
Level 4 Contributor
31 reviews
4 helpful votes
Reviewed yesterday
NEW

I really love the Virgin brand, i think they do it all really well. Unfortunately when you get on the plane its a completely different story. The crew are always super friendly, like almost to the point you need to tell them to back off. From the moment you step onto the plane to the moment they're saying goodbye, there...

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International Business Class Shanghai - London

Helpful?
Thank David K
Los Angeles, California
Level 6 Contributor
367 reviews
299 helpful votes
Reviewed yesterday
NEW

Have used this airline twice to fly LAX-LHR round trip. User-friendly website, although it is not clear how to order special meals. Easy online check in and baggage dropoff. Reasonably efficient boarding process. All flights were on time. Average set comfort and leg room. USB ports and electrical outlets at all seats. Decent in-flight entertainment (no live TV). Average meals....

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International Economy Los Angeles - London

Helpful?
Thank cqfp123
New York City, New York
Level 6 Contributor
195 reviews
47 helpful votes
Reviewed yesterday
NEW

For my return I used miles transferred from the American Express Membership Rewards points program to book a Premium Economy flight on an A330-300. Miles were low as it was "off-peak" but the fuel surcharge and LHR taxes brought the cost to about $350. VS allows for changes in date and/or time for a low fee so I added a...

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International Premium Economy London - New York City

Helpful?
Thank A R M
Level 1 Contributor
5 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

I flew Virgin Atlantic for the first time, it was the best flight I've been on. I upgraded to get more legroom on the long leg of my flight, well worth it. They give you a menu so that you are prepared for the meals you will get, the food was actually pretty good, and spirits are included as part...

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International Economy Jacksonville - London

Helpful?
Thank JessicaAllen1128
Ormskirk, United Kingdom
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed yesterday
NEW

We flew from Manchester to JFK in June the flight was faultless the crew charming it was on time and arrived early! What more could you ask for ... It's a rebook with these guys for me well Done Virgin

International Premium Economy Manchester - New York City
Helpful?
Thank cgj542
London, England, United Kingdom
Level 1 Contributor
3 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

For the past 40 years i have been travling to Jamaica. Previously BA were flying to Montegobay but for the past gew years they stopped. Now Thomson flight and virgin Atlantic run from London Gatwick to Montegobay the service has gradually deteriorated the seats are torn the food is dry and dirty.the fares are very expensive and the flights are...

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International Economy London - Montego Bay

Helpful?
Thank Fif-13
Dukinfield, United Kingdom
Level 6 Contributor
164 reviews
63 helpful votes
Reviewed yesterday
NEW

Now they've changed the way you can use your points, the reduction to fly Premium Economy is pathetic. for 7500 points, we used to be able to fly PE, as it reduced the price from around £1200 to £800. Now it reduces the price by £57.... the lady I spoke to when I tackled her about it was that they...

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International Economy Manchester - Orlando

Helpful?
Thank JoanPrid
Bicester, United Kingdom
Level 5 Contributor
58 reviews
30 helpful votes
Reviewed yesterday
NEW

Booked and paid for extra leg room seats. Got seats with a very large Video Box under the seat, These seat are designed to give you DVT. Then on top of that the screen did not work. Was given a Ipad to watch which had to be held for the whole trip with a small earpiece I think the plane...

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International Economy London - Atlanta

Helpful?
Thank Tony S
Brough, United Kingdom
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

Flew from Manchester to Atlanta then onto Raleigh to visit friends. Comfy seats, lovely food, very helpful staff and nothing was too much trouble. When I thanked one of the stewards for his kindness he really appreciated it and said not everyone thanks them. Well done Virgin.

International Economy Manchester - Raleigh
Helpful?
Thank hjunefot
London, United Kingdom
Level 6 Contributor
343 reviews
159 helpful votes
Reviewed yesterday
NEW

The old 747 may have pretty old seats but they seem wider than on the newer fleet. There are also fewer seats, just 12 so you really don't feel so claustrophobic and the staff have more time. The Clubhouse is good and sets you up for the flight. Friendly crew, especially the CSD-Emily. Food was good, especially the crab cake...

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International Business Class London - Orlando

Helpful?
1 Thank keithY651
See travel tips for airlines
“Don't think it's possible.”
JoanPrid, 18 Jun 2018 | Read review
“Those with disability needs - this airline is superb!!”
lifegotcreative, 18 Jun 2018 | Read review
“Avoid the Air Berlin planes if possible”
Rigits12, 18 Jun 2018 | Read review
“Make sure you check on special requests such as children’s meals. We ordered them but they weren’t available on the outward journey.”
johnpeter2253, 17 Jun 2018 | Read review
“To the Heathrow lounge nice and early, don't over eat though because they'll be plane food too!”
TerryTsang2905, 17 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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