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Virgin Atlantic Airways

16,127 reviews
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU
Overview
4.016,127 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Virgin Atlantic Airways
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU

Airline Summary

British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
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16127Reviews
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Richard H H wrote a review May 17
London, United Kingdom11 contributions2 helpful votes
Boston - London
International
Travel with Virgin has become very hit and miss. The newer planes are good. Thus wasn't. Cramped and uncomfortable with poor cabin temperature and air quality at I a price point that I could have flown in proper business class on another airline. I had started flying more regularly and was planning to stick to Virgin, but I will now look for an alternative.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alex B wrote a review May 16
1 contribution
London - Honolulu
International
In flight service was excellent, but they often give quite tight times for connecting flights. On our outbound flight we missed the connection, but fortunately we were put on the next flight. For our return flight (which we have not yet gone on), they have reduced the connection time by 40 minutes, making our layover time a lot tighter. They say "contact us if this is an issue", but the only option they gave us was to change our flights for £1000 per flight.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Levi G wrote a review May 16
1 contribution
New York City - London
International
We flew from London to JFK in New York. Unfortunately our luggage did not arrive. We were very disappointed by this. We were kindly helped at the airport by a Virgin Airways employee who filed a claim with us. In the meantime we were allowed to buy the things we needed. The suitcase was delivered the next day and we were kept well informed of the progress. We are very happy with the service Virgin offered in this regard. Something can go wrong anywhere, but the way she solved it was excellent.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JJM wrote a review May 15
5 contributions1 helpful vote
Los Angeles - London
International
Premium class not so much! First the airline changed our departure time. Afternoon to evening. We missed our afternoon in London. Then unbeknownst to us until we got on the plane, they changed our seats from outside window/isle to inside four across and put us in different rows? Seats assignments we paid for! Unacceptable!! It's been a month and we still don't have an explanation. No response system available. Never been treated this way for this price. Can not recommend!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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burwel wrote a review May 8
54 contributions54 helpful votes
Manchester - New York City
International
Very poor flight today. No prior information to say no in flight entertainment on a 7hr hour flight . Poor food serving, drinks very few and far between, no wifi, broken seats. Gone downhill.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard H H wrote a tip May 17
"Book another airline."
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martcully wrote a tip May 7
"Delta airlines I must say were very good "
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Ed A wrote a tip May 7
"This is a great airline with the best staff ever!"
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Jamie M wrote a tip May 5
"Check all the hidden fees and pay to choose your seats. If you dont pay you will be split up."
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Antony S wrote a tip Apr 2024
"Look at other options."
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Depart
Sun, 06-02
Return
Sun, 06-09
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