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Virgin Atlantic Airways


9,749 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,749 Reviews from our TripAdvisor Community

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9,749 reviews from our community

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Showing 9,465: English reviews
Nuneaton, United Kingdom
Level 4 Contributor
28 reviews
25 helpful votes
Reviewed today
NEW

First time with virgin had great expectations it was good but could have been better, outbound was very smooth all on time and onboard service was fine a little stingy on the drinks had to go and get yourself once you knew you could kept quiet from guests. Air con very cold near toilets possibly to stop the smell got...

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International Economy London - Miami

Helpful?
Thank timothymcnmara666
Devon, United Kingdom
Level 1 Contributor
4 reviews
Reviewed today
NEW

The best 8 hours that l have spent on an airplane. From the checking at Gatwick, which was quick, friendly and so efficient to the food and entertainment on board, the experience was fabulous. Virgin staff at Gatwick looked after me, helping me with the self checking process. On board the staff were friendly and helpful. The food from a...

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International Economy London - Antigua

Helpful?
Thank John A
Cork, Ireland
Level 6 Contributor
211 reviews
235 helpful votes
Reviewed today
NEW

The issue I have with Virgin is sometimes they're superb and other times not so great. It's the inconsistency that causes the confusion. This goes from check in staff in LHR who were great to check in staff in IAD who were not as nice. Same for the air hostesses on board, friendly and not as obliging. Saying that they're...

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International Premium Economy Washington DC - London

Helpful?
Thank Wander809544
Benfleet, United Kingdom
Level 3 Contributor
14 reviews
13 helpful votes
Reviewed today
NEW

I was aghast to see what I had spent so much money ON! To start when booked in we were not given the seats that I had reserved for my wife and I some one else had been allocated them! I did ask why and was told that the entertainment system was not working and they were putting thier staff...

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International Business Class London - St. Lucia

Helpful?
Thank Dai62
Level 1 Contributor
3 reviews
Reviewed today
NEW

We went from Boston to Manchester in August on our way to Liverpool for our daughters' wedding. The non stop flight from Boston to Manchester was great, the food was better than expected and the free beer and wine a total bonus.

International Economy Boston - Manchester
Helpful?
Thank Phil S
Bishops Stortford, United Kingdom
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed today
NEW

This was a return flight from Boston into UK after a family holiday in New England and Maritime Canada. Virgin's check-in process was very efficient and fast, even though we had not been able to do this on-line because we were travelling. Boarding was similarly efficient, and once we were in the air the cabin crew were excellent. Flight was...

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International Premium Economy Boston - London

Helpful?
Thank Tarasap
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed today
NEW

Going out in Premium was lovely, we was on an overnight flight so to be honest slept a lot of the journey. In the morning the flight attendants were lovely, polite helped us with all our questions no problems. In the way back however I was very disappointed with the way virgin handled a situation. Flying premium we paid for...

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International Premium Economy London - Dubai

Helpful?
Thank Travel723780
Blackpool, United Kingdom
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed today
NEW
via mobile

I recently flew in premium economy with virgin Atlantic from Manchester to Las Vegas, whilst the staff were excellent and had no problem attending to any requests I made I am not sure if I would pay the extra money from economy to upgrade, I would usually fly Buisness with other airlines but as they do not offer a Buisness...

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International Premium Economy Manchester - Las Vegas

Helpful?
Thank Chris H
Herts
Level 5 Contributor
61 reviews
35 helpful votes
Reviewed today
NEW

Excellent service provided. Plenty of things to watch and comfortable. I am unable to fault this Airline and can only suggest you fly with them yourself.

International Economy London - Havana
Helpful?
Thank jbly007
uk
Level 4 Contributor
24 reviews
14 helpful votes
Reviewed today
NEW

The flight would have been fine if it were not for the constant screaming and shouting of one particular little child. Not sure who's to blame....The selfishness of the parents for bringing such a young child on an overnight flight who's only means of communication is to scream/cry/shout for a holiday it will never remember....Or the airline.... I know we...

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International Premium Economy London - Dubai

Helpful?
1 Thank miamiman
See travel tips for airlines
“when booking economy book forward seats and avoid window seats too much slope on roof impacts on seat posture.”
timothymcnmara666, 24 Sep 2018 | Read review
“Book your seat”
S179TJjohna, 24 Sep 2018 | Read review
“If you want extra legroom you gotta pay. They'll be no favours even if the whole row of empty seats are available.”
Wander809544, 24 Sep 2018 | Read review
“Sit in the middle of the cabin as you don’t get the noise from the forward galley or the bar/toilets also A is better not facing anyone.”
amcmonagle, 23 Sep 2018 | Read review
“they will get you there.”
zacmat, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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