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Virgin Atlantic Airways


9,731 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,731 Reviews from our TripAdvisor Community

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9,731 reviews from our community

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Showing 9,447: English reviews
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed today
NEW
via mobile

Flew on their Boeing 747 from London to Las Vegas. Good entertainment on board and nice meals provided. Very good service provided by the crew. I would fly with Virgin Atlantic airlines again when flying to the US.

International Economy London - Las Vegas
Helpful?
Thank Alan F
Newcastle upon Tyne, United Kingdom
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed today
NEW

We travelled economy premium (EP) to visit New York recently, I had read other reviews saying EP wasn't worth the extra cost over economy & the only way to go was business class, well I would disagree. The service we got flying EP with Virgin Atlantic was great from start to finish. Express check in, priority boarding, much larger seats...

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International Premium Economy Manchester - New York City

Helpful?
1 Thank jjpgassafe
Surrey, United Kingdom
Level 2 Contributor
8 reviews
13 helpful votes
Reviewed today
NEW
via mobile

Flying from London Heathrow to Washington Dulles via virgin was an amazing experience.from the ground to the cabin crew it's clear to see they have been extremely well trained in the customer services department! Other airlines could take a serious lesson from how to train there staff. Well done Virgin for helping our holiday experience a memorable one.

International Economy London - Washington DC
Helpful?
Thank vincent h
Bexley, United Kingdom
Level 4 Contributor
29 reviews
4 helpful votes
Reviewed today
NEW

We falways choose Virgin Atlantic and I always find the he staff to be friendly and helpful. The only down fall is the food, it isn't good quality and despite my telling the airline before we flew we were still served this item. If you fly with Virgin Atlantic be sure to join the flying club this is quite good.

International Economy Las Vegas - London
Helpful?
Thank AngelaH4414
Portsmouth
Level 3 Contributor
10 reviews
16 helpful votes
Reviewed yesterday
NEW
via mobile

Just flown back from Orlando with Virgin and although the outward flight was OK (during the day) the return flight was a night flight and was absolutely freezing with a blast of cold air on my face and arms the whole journey (this is not the personal air flow you can control but general air conditioning). I even had two...

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International Economy London - Orlando

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Thank Jo W
New York
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

Smart alec check in staff in London. On board was ok even though I slept through much of the flight. Skipped the last few rows during snack service and had to ask for the snack several times before being served. Did apologize and serve the snack after the request.

International Economy London - New York City
Helpful?
Thank zacmat
Hillsborough, California
Level 4 Contributor
39 reviews
9 helpful votes
Reviewed yesterday
NEW

Virgin atlantic has been our go to airline to the uk from the west coast. We always travel upper class, and it's always been perfectly fine. Recently Virgin acquired a bankrupt airline old airbus , the upper class cabin was woefully short of the usual standard. My seat was broken, and the cabin was very crowded, no room for the...

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International Business Class San Francisco - Manchester

Helpful?
Thank drsusan2017
Basildon, Essex
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW

The flight itself and the onboard service were what you would expect of a premium airline such as Virgin Atlantic. Despite leaving LGW an hour late, we were estimated to land at 16:05 local time as we approached the Florida coast, only a few minutes late. But that was when the problems started. We went into a circling pattern south...

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International Economy London - Orlando

Helpful?
Thank MrJMB
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

I recently took some flights on budget airlines and my recent flights on Virgin underlined the error of my ways. The food, punctuality, entertainment and service were perfect. But the team were just fabulous. They enjoyed each other's company and it was a pleasure being around them and their cheery ways! They were having fun at work, and providing excellent...

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International Economy London - Newark

Helpful?
Thank Marcus C
Barnsley, United Kingdom
Level 4 Contributor
29 reviews
8 helpful votes
Reviewed yesterday
NEW

Overall flight was ok seats not the most comfortable but what you would expect.in economy. At the time we booked our flight to pre book the seats worked out ridiculously expensive compared to other airlines so didn't bother. However joined the flying club so I could book seats for free 72 hrs before we flew. On board films had a...

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International Economy Manchester - Atlanta

Helpful?
1 Thank lesiangie3
See travel tips for airlines
“they will get you there.”
zacmat, 22 Sep 2018 | Read review
“the miles program works well, get signed up”
marcusc800, 22 Sep 2018 | Read review
“If flying long haul pay extra for leg room and seat comfort”
lesiangie3, 22 Sep 2018 | Read review
“If flying to San Francisco, opt for a window seat on the left hand side of the aircraft for excellent views when landing”
jbr91, 22 Sep 2018 | Read review
“good when it came to meal times with children gave parents the option to have their later once the child had been fed we had an 11 month old”
blackpearl720, 21 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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