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Volaris


3,045 reviews
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City 01210 Mexico 011 55 11028000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,045 Reviews from our TripAdvisor Community

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3,045 reviews from our community

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Showing 891: English reviews
Level 2 Contributor
7 reviews
Reviewed 3 days ago
NEW

Definitely a budget airline, no frills. Book early and pay extra if you want the front row for a little extra leg room and ability to board first. No food service--have to purchase food and drinks. Flight efficient and we arrived safely both legs of trip. A very cost effective way to travel to Mexico. If you want plush first...

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Mexico Economy Sacramento - Cozumel

Helpful?
Thank Susan G
San Francisco, California
1 review
2 helpful votes
Reviewed 5 days ago
NEW

In all due respect to Sr. Roberto Duran... We travelled from the SF Bay Area to Guadalajara to visit family several times a year probably for the past 15 years or so. We used to fly Mexicana mostly, it was very good: planes were old, some little things were often broken, ETD/ETA were mere suggestions, the staff were rude (like...

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Mexico Economy San Francisco - Guadalajara

Helpful?
2 Thank Gutman7
A TripAdvisor Member
Reviewed 6 days ago
NEW
via mobile

Flew from Hermosillo to Puerto Vallarta with my family for vacation. Flight was delayed 5 hours, they switched gates 2x without notice, on top of it our luggage was either ripped or broken. We will NEVER use this airline again!!!

Domestic Economy Hermosillo - Puerto Vallarta
Helpful?
1 Thank A TripAdvisor Member
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed 1 week ago

Booked this through vacation express and I was pleased with the flight. Flight was on time and the employees were friendly and very helpful. I have flew on Delta, American, and all of the other airlines but these little no name airlines that you don't know about always have the best customer service and the very best staff working for...

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Mexico Economy Charlotte - Cancun

Helpful?
Thank veronicam821
Brownsville, Tennessee
2 reviews
2 helpful votes
Reviewed 1 week ago

The flight was not bad the usual complaints very small bathroom!!! our seats were comfortable, do wish the flight attendants were more friendly and not just "going through the motions" very cool on plane if your cold natured bring a light cover/jacket. received soda and pretzels on flight there. was fortunate to receive a soda on return flight.

Mexico Economy Memphis - Cancun
Helpful?
Thank kris38012
Level 2 Contributor
6 reviews
8 helpful votes
Reviewed 1 week ago via mobile

Make sure to read the fine print on the web site and if you don't know the difference between kg and pounds get ready to fork out some big pesos because they will make you pay,if you want to travel with your bags.i would also like to congratulate the airline for the great customer service they offer is not at...

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Domestic Economy Mexico City - Guadalajara

Helpful?
1 Thank Francisco T
1 review
2 helpful votes
Reviewed 1 week ago

STAY AWAY FROM THIS COMPANY! I have never had such a terrible experience with an airline company before Volaris. To summarize, there was an issue obtaining a ticket from the kiosk at the airport and the Volaris rep at the ticket counter was unable to help. The options provided to us were to wait four days for the next flight...

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USA Economy Mexico City - Miami

Helpful?
2 Thank Cassandra P
Collierville, Tennessee
Level 2 Contributor
6 reviews
Reviewed 1 week ago via mobile

This could not have been a more perfect round trip direct flight. On time, friendly, clean, and professional. Highly recommend using them if your headed to Cancun area!

Mexico Economy Memphis - Cancun
Helpful?
Thank melissak2018838
Merida, Mexico
Level 6 Contributor
125 reviews
41 helpful votes
Reviewed 1 week ago via mobile

We flew from Tijuana to CDMX to Merida. My only complaint is no food, liquids or even water offered. You have to pay for everything. Just a warning. But the staff were nice, flight was ok, no complaints.

Domestic Economy Tijuana - Merida
Helpful?
1 Thank Denis M
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Worst flight and company ever. I will post this on your site and page and trip adviser me and many of the passengers stuck in Athens airport heading to Mykonos. Even very rude staff and very strange rules and payments. Starting with rudeness on check in counters with all passengers even people with special cases. Overpriced payments for every extra...

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Domestic Economy Athens - Mykonos

Helpful?
1 Thank Chahira T
See travel tips for airlines
“Bring food or expect to pay for food and drinks (including non alcholic) on flight”
R902AHsusang, 13 Aug 2018 | Read review
“There is no television service like the other airlines have so bring something to read or watch”
veronicam821, 9 Aug 2018 | Read review
“plan to go without until you reach destination. Bring cover/sweater if cold natured.”
kris38012, 8 Aug 2018 | Read review
“Pick your seats in advance...if traveling as a couple pick the window and an aisle....chances are nobody will pick the middle seat....”
Roberto3250, 30 Jul 2018 | Read review
“If you are traveling with Kids on your legs... try to get an aisle seat”
ceciliar142, 29 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Volaris
The second-largest airline in Mexico, Volaris (Y4) is a low-cost carrier that flies non-stop to about 50 destinations. These include about 35 points within Mexico and about 15 destinations in the United States. The airline's fleet is configured with just Economy Class seating, though passengers can pay more for preferred seating toward the front of the cabin, as well as seats with more legroom. Food and beverages are available for purchase on the plane. Volaris has hubs at Mexico City's Benito Juárez International Airport (MEX), Guadalajara's Don Miguel Hidalgo y Costilla International Airport (GDL), Tijuana's General Abelardo L. Rodríguez International Airport (TIJ) and Monterrey's General Mariano Escobedo International Airport (MTY).
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