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Volaris


3,498 reviews
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City 01210 Mexico 011 55 11028000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,498 Reviews from our TripAdvisor Community

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3,498 reviews from our community

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Showing 1,020: English reviews
Level 2 Contributor
8 reviews
Reviewed today
NEW

SMALL AIRCRAFT, 4 hour delay, with NO Notice or Courtesy to passengers flying to Mexico City with connecting flights. They NOT once announced or spoke to passengers not once did they apologize or give reason for the delay. Two hours arrival time before flight and 4 hours delay....6 hours in airport! DO NOT FLY Volaris!

Domestic Economy Oaxaca - Mexico City
Helpful?
Thank HGReynoso
1 review
Reviewed today
NEW

For me, is good that don't exist several classes in the sits, but, everything has a cost like change the sit number, all the food, etc. That's bad.

USA Economy Mexico City - New York City
Review collected in partnership with Sky-tours

Helpful?
Thank Miguel P
Seattle, Washington
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed yesterday
NEW

This airline didn't take responsibility for making me miss my flight. I was on time to check in, they took and charged me for my luggage, and then just didn't give me a boarding pass saying that something went wrong and the flight was saturated. Because Frontier sold me the ticket, they said it wasn't their problem. I called Frontier...

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Mexico Economy Seattle - Guadalajara

Helpful?
1 Thank ingridkarely
1 review
Reviewed 2 days ago
NEW
via mobile

The most disorganized fly-by-night poor excuse of an airline who not only doesn’t send you the flight information that you need but when you get there, you’re herded like an animal! They seem to have a joint thing going on with another luminary airline, that is Frontier, so when something goes wrong with your booking they play “pass the bucket”...

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Mexico Economy Los Angeles - Mexico City

Helpful?
Thank FarAway144777
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

This flight only has economy. I had read some negative reviews, but this was my only direct option. I found the whole experience quite good. The check-in was efficeint and friendly, no problems checking in baggage or with my carry on, the flight was on time and my bag was delivered promptly at baggage claim. No complaints here.

Domestic Economy Cancun - Puebla
Helpful?
Thank OnAir27520286966
Cheltenham, United Kingdom
Level 3 Contributor
13 reviews
11 helpful votes
Reviewed 4 days ago
NEW

Although we aren't Spanish speakers we were well looked after by the check in staff on both outgoing and return flights

Domestic Economy Cancun - Puebla
Helpful?
Thank rmm0255
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Park on the USA side, use the Cross Border Express(private) and walk right into the TJ airport. Easy to use. Volaris is similar to the SOUTHWEST airlines of the USA, similar planes, only a 2 hour flight. Cramped seats but you can upgrade but you do have to pay for a checked bag but offset by very inexpensive prices for...

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International Economy Tijuana - La Paz

Helpful?
Thank William B
Level 2 Contributor
8 reviews
Reviewed 5 days ago
NEW

Volaris saved us over $1000 on this trip when compared with taking an airline from San Diego. The staff is friendly and the trip was smooth and uneventful (how I like them). All the options for the flight are well indicated on their web site.

Domestic Economy Tijuana - Guadalajara
Helpful?
Thank Dan B
1 review
Reviewed 6 days ago
NEW
via mobile

Sure you “save” money but you end up paying it at the airport. NOT WORTH IT. The staff is not knowledgeable about their services and kept trying to push things on to me

International Economy Washington DC - San Salvador
Helpful?
Thank Stefany S
1 review
Reviewed 1 week ago

i bought a ticket from expedia, i review the airline rules for this trip. they state that a passport or a visa might be required to enter mexico. they never stated that it was required. i had an expired passport and a valid mexican drivers license is i am a mexican national. they refused to give me a boarding pass,...

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Mexico Economy Denver - Chihuahua

Helpful?
Thank Voyager53027074896
See travel tips for airlines
“Do not even bother with this airline, they DO NOT CARE”
HGReynoso, 13 Nov 2018 | Read review
“arrive early, use Cross Border Epress and have no wait for immigration back into the USA”
williambQ6466MY, 9 Nov 2018 | Read review
“Read their web site carefully because the rules are slightly different than US Airlines.”
danbN9361JX, 8 Nov 2018 | Read review
“Make sure to check the box for baggage if you are checking in online.”
LadyDi83, 2 Nov 2018 | Read review
“Don't plan on getting where you want to go!”
worldtravelr2, 1 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Volaris
The second-largest airline in Mexico, Volaris (Y4) is a low-cost carrier that flies non-stop to about 50 destinations. These include about 35 points within Mexico and about 15 destinations in the United States. The airline's fleet is configured with just Economy Class seating, though passengers can pay more for preferred seating toward the front of the cabin, as well as seats with more legroom. Food and beverages are available for purchase on the plane. Volaris has hubs at Mexico City's Benito Juárez International Airport (MEX), Guadalajara's Don Miguel Hidalgo y Costilla International Airport (GDL), Tijuana's General Abelardo L. Rodríguez International Airport (TIJ) and Monterrey's General Mariano Escobedo International Airport (MTY).
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