We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

WestJet


4 of 5 bubbles
2,605 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,605 Reviews from our TripAdvisor Community

Write a Review

2,605 reviews from our community

Filter reviews by popular destinations:
All reviews Toronto Calgary Vancouver London Edmonton Winnipeg Las Vegas Halifax Ottawa Cancun Kelowna Victoria Montreal St. John's Puerto Vallarta
Traveller rating
Cabin
  • (2,072)
  • (431)
  • (0)
  • (0)
Route
  • (914)
  • (508)
  • (436)
  • (225)
  • (219)
  • More
Language
  • More
Showing 2,506: English reviews
Level Contributor
15 reviews
2 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

'Twas like flying with the Circus. "Service Pets" my rear ! People are printing off their own forms, to get away from having to pay. Service is eroding on this airline. Flights schedules almost assure you that you need to stay overnight in a hotel. That's extra, added on to your overtaxed flights. I could go on !!! But !!!

Canada Economy Mazatlan - Calgary
Helpful?
Thank wGmmLm
Ottawa
Level Contributor
123 reviews
34 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

We didn't see a difference and if compared to the charter airlines, did not meet their level of service. For an international 5hr flight, one beverage service is pretty lacking. Service from the on board staff is similar to other airlines so did not see where Westjet received their reviews. No on-board entertainment unless you are aware of Westjet Connect....

More 
Mexico Economy Ottawa - Cancun

Helpful?
Thank Cangolf
Quispamsis, Canada
2 reviews
1 helpful vote
1 of 5 bubbles Reviewed yesterday NEW

My partner and I chose to book with Westjet this first time ever, to try something different. We heard mostly good things about Westjet, so we booked with them. We purchased our round trip flight from Atlantic Canada to Honolulu one whole year in advance, and also booked in the "plus" section, as we were going to treat ourselves to...

More 
USA Premium Economy Moncton - Honolulu

Helpful?
Thank gailaube
Orillia, Canada
Level Contributor
13 reviews
7 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

So this was my first time flying westjet all I can say is awesome . Crew was awesome funny and friendly the plane seemed to have much more leg room then the othe airline I have flown on to st Martin the meal snacks were enough having wifi onboard was great using your own electronics was a bonus so I...

More 
Caribbean Economy Toronto - St. Maarten-St. Martin

Helpful?
Thank todd m
Trout Creek, Canada
Level Contributor
32 reviews
13 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

treated like we were completely drunk(?) pre ordered food was refused, let alone a drink. stewardesses were rude, kinking our seats...oops. 3 hours later, middle of the night, our names were called out !!! for the left overs of the pre ordered salads. no thank you. I cant remember the flight number. I have tried, in vain, to contact the...

More 
International Premium Economy Toronto - Port of Spain

Helpful?
Thank tess760
Vancouver, Canada
Level Contributor
9 reviews
3 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Tried to tell me they were giving me a great bereavement rate of $339 when I originally paid $349 for the ticket.

Domestic Economy Abbotsford - London
Helpful?
Thank Rebekah W
Toronto
Level Contributor
21 reviews
27 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I've used WestJet many times. This is the airline I prefer to fly on if I can. The crew always has a smile on their faces. They are always accommodating. I love how light hearted they are...always making jokes. Check in is always a breeze. We found the 737-700 to have more than usual leg room for a charter flight...

More 
Caribbean Economy Toronto - Cayo Coco

Helpful?
Thank Heddy45
Calgary, Canada
Level Contributor
379 reviews
122 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Good Flights with a connection in YYZ. Did the pre purchase meals for one of the legs. Make sure to download the app so you can watch the movies and TV shows, they have a great selection. On time for the arrival into Jamaica but a 1 1/2 hour delay on the return into Canada. A good flight experience and...

More 
Caribbean Economy Calgary - Montego Bay

Helpful?
Thank CNDTravel
St Stephen
Level Contributor
3 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

Planes were very clean and in good condition. Flights were all on time and the staff were all friendly and helpful.

Domestic Economy Kelowna - Fredericton
Helpful?
Thank Brandon B
Guelph
Level Contributor
14 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

First time using this airline after over 45 years of flying!Friendly,non patronizing staff with a sense of humour!What a pleasant change.Turnaround flight out of St Lucia was delayed by weather in Toronto,nothing unusual there!Those complaining about baggage and food, check before you fly!The industry has changed and become much more competitive.The people of WestJet provide the wow!

Caribbean Economy Toronto - St. Lucia
Helpful?
Thank manumanGuelph
See travel tips for airlines
“Any allergies? Beware of lots of pets !”
 of 5 bubbles wGmmLm, 21 Feb 2017 | Read review
“Choose another airline!”
 of 5 bubbles gailaube, 21 Feb 2017 | Read review
“try to avoid this airline if you fly to port of spain. dont order a snack”
 of 5 bubbles tess760, 20 Feb 2017 | Read review
“download the Westjet app prior to your travel”
 of 5 bubbles CNDTravel, 20 Feb 2017 | Read review
“Be a Very short child to fit into seats. Bring your own magazine and snack(s) NOTHING provided.”
 of 5 bubbles 872valeriem, 20 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

142 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (142)
Viewed
Airline Lounge (7)
Viewed
Airport (17)
Viewed
View from Window (71)
Viewed
Cabin (4)
Viewed
Onboard Feature (5)
Viewed
Seat (3)
Viewed
Food and Drink (1)
Viewed
Other (34)