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WestJet


4 of 5 stars
481 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 199
    Excellent
  • 145
    Very good
  • 63
    Average
  • 39
    Poor
  • 35
    Terrible
Budget conscious remember NO MEALS

I initially booked us economy seats to Gatwick, but due to a broken foot in a cast I upgraded up to... read more

4 of 5 starsReviewed 3 days ago
LottieH10
,
Calgary, Canada
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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481 Reviews from our TripAdvisor Community

Write a Review

481 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Korean first
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  • Russian first
  • Spanish first
  • Any
English first
Merida, Mexico
Level Contributor
5 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

It was a joyful experience we had WiFi from YYZ to CUN. Staff was very helpful and the flight was on time.

Mexico Economy Halifax - Cancun
Helpful?
Thank Yucatanform2013
Ontario, Canada
Level Contributor
11 reviews
5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Recently flying home from a work trip and was going to be sitting around for a long time waiting for my flight. I spoke with Stephané and Janice about switching to an early flight. To my surprise they were able to accommodate. Not only were they efficient but they were really nice and friendly. They chatted with passengers and amongst...

More 
Domestic Economy Montreal - Toronto

Helpful?
Thank J J
Winnipeg, Canada
Level Contributor
97 reviews
39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I love to travel, it's my very favorite thing to do, however, I HATE flying! This can make the beginning and ending of my fun trips awful. Back in May I went to Cancun via WestJet. I always let everyone get on the plane ahead of me as the less time I have to spend in the plane the better....

More 
Mexico Economy Winnipeg - Cancun

Helpful?
Thank Lynn H
Toronto, Canada
Level Contributor
25 reviews
14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My most recent flight to Thunder Bay was absolutely wonderful....from the ticket agents in the Pearson Airport terminal to the flight crew - everything was professional and spot on. The flight attendants were busy throughout the flight but friendly and helpful nevertheless. The temperature in the cabin was perfect, and the take off and landing were seamless. I even enjoyed...

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Domestic Economy Toronto - Thunder Bay

Helpful?
Thank skondrat1
Calgary, Canada
Level Contributor
34 reviews
15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I initially booked us economy seats to Gatwick, but due to a broken foot in a cast I upgraded up to Plus. Having already paid for seat selection and a hot meal, that money just disappears and is non refundable. I desperately need to upgrade for the return journey, but can't until 24 hours prior to travel and only if...

More 
International Premium Economy Calgary - London

Helpful?
Thank LottieH10
Level Contributor
3 reviews
1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Scheduled Departure time was 13.15. Allowed to board from 12.30 onwards. Did not take off until 14.30. No reason given for the delay. At about 16.30 flight attendants appeared with their trolley serving meals and drinks. When I wanted a drink of water and something to eat I was told that they are serving those who have pre purchased and...

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International Economy London - Calgary

Helpful?
Thank Ram R
Level Contributor
39 reviews
22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Traveled from Glasgow to Toronto as a family with 2 kids. On the way out was a bit long as the entertainment system didn't work. The staff were fabulous however! Never laughed so much during the safety talks!! Our 5 year old also got to sit in the captains seat in the cockpit! The flights were basically 2/3 the price...

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International Economy Glasgow - Toronto

Helpful?
Thank Mwpeggie
Foley, Minnesota
Level Contributor
8 reviews
1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

My wife and I took a quick trip to explore the Avalon peninsula of Newfoundland. The flight left on time, staff pleasant. We would absolutely fly WestJet again.

Domestic Economy Ottawa - St. John's
Helpful?
Thank Chetspringer61
Level Contributor
18 reviews
2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have been flying West Jet since they started. Great prices, staff are awesome! Their website is well laid out, easy to book flights, compare dates and timings. In one instance a decade back, I had an emergency - a loved one in a Vancouver Hospital who had suddenly taken a turn for the worse overnight. I was paged at...

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Domestic Economy Victoria - Winnipeg

Helpful?
Thank Julie P
Kelowna, Canada
Level Contributor
62 reviews
29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We flew from Kelowna, B.C. to Fort Myers Florida for our winter getaway this spring, & cannot say enough about the staff and crew in terms of making it happen. As opposed to some of the other major airlines, the staff always looks for a solution, The customer service and attitude is impeccable.

USA Premium Economy Calgary - Fort Myers
Helpful?
Thank GinnyKelowna
See travel tips for airlines
“Do not check your luggage”
 of 5 stars 4Dtravelers, 20 Jul 2016 | Read review
“It's worth paying the extra for the seat upgrade, but I don't like that you can't do it till so close to the actual flight.”
 of 5 stars Pamehla, 20 Jul 2016 | Read review
“Take your own food”
 of 5 stars 646alanc, 20 Jul 2016 | Read review
“Check to see if the flight is on time before you leave home!”
 of 5 stars PerryLup, 19 Jul 2016 | Read review
“Book and check in early”
 of 5 stars BeachGlassGatherer, 19 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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