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WestJet


4,572 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,572 Reviews from our TripAdvisor Community

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4,572 reviews from our community

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Showing 4,396: English reviews
Toronto, Canada
Level 3 Contributor
11 reviews
Reviewed yesterday
NEW

We chose Westjet again this year for our vacation and it didn't disappoint. On both flights, all staff were smiling, helpful and courteous. It's so refreshing to fly with this airline -- everyone is polite and know their jobs well. On our return flight home, we upgraded to Plus (for the first time) and it was awesome. It was great...

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Domestic Economy Toronto - Calgary

Helpful?
Thank Ginnie2016
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

Here is the thing you should know before you buy a bargain ticket from Westjet and especially through travel agents: 1. even though the itinerary will show one luggage when you finally buy the ticket, you will see there is no luggage for 8000 miles of travel. Then you call them, and they will tell you that you can only...

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International Economy London - Edmonton

Helpful?
Thank Sam S
Canada
Level 2 Contributor
5 reviews
9 helpful votes
Reviewed yesterday
NEW

Just arrived back from Dubln via West Jet. Service on plane was similar to other airlines. This particular flight was 4.5hours, no tv and no headset use. Well if you download West Jet app you can use your personal device but for those travelling without a phone, iPad etc. you are charged $6 to rent one from West Jet. This...

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International Economy Dublin - St. John's

Helpful?
Thank mellowCanada
Kingston, Canada
Level 6 Contributor
110 reviews
23 helpful votes
Reviewed 2 days ago
NEW

The flight was good but the only thing is they don't have a tv. For us it was not bad because the flight was short. The crew were nice and same thing with the luggage person.

USA Economy Edmonton - Las Vegas
Helpful?
Thank Nancy T
St. Albert
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Always enjoy a Westjet experience as booking, checking in and boarding is a pleasant experience. For vacation packages they offer a wide variety of options and prices.

Mexico Economy Calgary - Cancun
Helpful?
Thank Debbie G
Charlottetown, Canada
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed 2 days ago
NEW

I was looking forward to travelling on west jet for the first time, unfortunately I was disappointed with what the airline provided on an international flight. We usually fly air canada and with an international flight we have free baggage, an in flight meal, wine with our meal, and a snack and free seat screens for entertainment. Although west jet...

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International Economy Halifax - London

Helpful?
1 Thank Janie B
Nottingham, United Kingdom
Level 6 Contributor
1,217 reviews
527 helpful votes
Reviewed 2 days ago
NEW

Booked an internal flight while staying in Canada with WestJet. What a great airline with staff that enjoyed they jobs and kept everyone relaxed especially with a touch of humour that is sadly missing from many airlines. Seats were comfortable and there seemed more room than many airlines we have flown with. Complementary drinks and snacks offered twice during the...

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Domestic Economy Calgary - Hamilton

Helpful?
Thank 2014Jandy
Edmonton, Canada
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

We were on our way back to Ontario from Alberta and had a connecting flight in Winnipeg. The flight from Winnipeg to Hamilton on September 10th 2017 had a staff member by the name of Jen and she was super friendly and very accommodating. Truly a dedicated staff member.

Domestic Economy Winnipeg - Hamilton
Helpful?
Thank Mujmila
Chambly, Canada
Level 5 Contributor
79 reviews
28 helpful votes
Reviewed 3 days ago
NEW

we had a roundtrip flight booked to catch a cruiseship in fort lauderdale. with hurricane irma on the way, they cancelled it and put the money aside as credit to use in the upcoming year. since this company is not overbooking their flight, i will tend to book with them more often.

Canada Economy Boston - Montreal
Helpful?
Thank sunajocr
Victoria, Canada
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed 3 days ago
NEW

The return trip, made in daylight, was made all the better by a change in flights, resulting in a 4-hour earlier arrival home (two changes instead of three). A word of caution: while the Plus premium economy offers fee-free flight changes, this only applies to the higher priced Plus fare. Who knew there were two levels. Nevertheless, a very comfortable...

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Domestic Premium Economy St. John's - Victoria

Helpful?
Thank _dfwpollard
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See travel tips for airlines
“Do your research, read reviews; watch out for extra costs(not worth it)”
mellowCanada, 24 Sep 2017 | Read review
“Bring computer or book to make the flight shorter”
nancyt631, 23 Sep 2017 | Read review
“Would suggest checking out type of aircraft in order to accommodate carry-on luggage either under the seat or overhead bins.”
DebbieG374, 23 Sep 2017 | Read review
“Be aware of what your getting for your money when you compare international flights”
311janieb, 23 Sep 2017 | Read review
“Try Plus upgrade on a RBC WestJet MasterCard deal.”
_dfwpollard, 22 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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