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WestJet


6,285 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,285 Reviews from our TripAdvisor Community

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6,285 reviews from our community

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Showing 6,070: English reviews
Barrie, Ontario
Level 4 Contributor
31 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Hands down the best airline for accommodations for food allergies and pet allergies. Staff are just so incredibly helpful, understanding and willing to help make your traveling seamlessly perfect. Seriously can’t be appreciative enough of the service this airline provides. We had a brief layover on route from Toronto in Edmonton and had to change planes to get to final...

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Domestic Premium Economy Vancouver - Toronto

Helpful?
Thank 855conniep
Smithville, Canada
Level 3 Contributor
23 reviews
11 helpful votes
Reviewed yesterday
NEW

The flight attendants were fantastic . We booked seats with more leg room and it was very comfortable . We will definitely chose WestJet again .

Caribbean Economy Toronto - Punta Cana
Helpful?
Thank Millie M
Nanaimo, Canada
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed 2 days ago
NEW

We were supposed to leave Nanaimo, a quick trip to Calgary, and then off to Manzanillo. Fog came in and it all went downhill. The guys at the WestJet counter kept a happy face and even though we changed our minds a couple of times about how to get on our way, they did everything they could to make sure...

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Mexico Economy Nanaimo - Manzanillo

Helpful?
Thank Dwayne S
Level 6 Contributor
251 reviews
32 helpful votes
Reviewed 2 days ago
NEW

This is the second time I've flown with WestJet, and again I'm happy with them!! The economy class is great value for money and you can easily upgrade if you wish. Excellent service from both the flight attendants and the ground crew. I would certainly fly with them again!!

International Economy London - Winnipeg
Helpful?
Thank SFrances C
Vancouver, Canada
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Short 3 hours flight from Vancouver to Phoenix, it was smooth & uneventful. The airport departure gateway was a little crowded have patience while walking through.

USA Economy Vancouver - Phoenix
Helpful?
Thank Verna M
2 reviews
Reviewed 2 days ago
NEW

Flew Westjet plus to and from Cancun made the 5 hours each way fly by food and drink were nicely done seats were standard size but a little more leg room They could use some updated movies

Mexico Premium Economy Regina - Cancun
Helpful?
Thank 407konradk
Ontario, Canada
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed 2 days ago
NEW

This trip was the smoothest I have ever had with respect to on-time performance. Both legs of the trip were pushed back on schedule and arrived early. This is to be expected when you are traveling eastbound but it is rather nice and surprising when traveling westbound.

USA Premium Economy Toronto - Las Vegas
Helpful?
Thank AirTrafficker
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 2 days ago
NEW

We always fly with Westjet and we are never dissatisfied. If we are, they fix it immediately. Westjet points is the best!

Mexico Economy Kelowna - Cancun
Helpful?
Thank TammyLouise18
Calgary, Alberta, Canada
Level 6 Contributor
85 reviews
36 helpful votes
Reviewed 2 days ago
NEW

I love WestJet - it is 10x better than AirCanada. On time, clean comfortable planes. I am 6'3" and I had room! There was actual space between my knees and the seat in front of me. The staff (ALL of them) are friendly, helpful and professional...all while having fun!

USA Economy Calgary - Las Vegas
Helpful?
Thank Wayne G
Montreal, Canada
Level 3 Contributor
20 reviews
15 helpful votes
Reviewed 2 days ago
NEW

West Jet's Slogan is: ''Owners Care" from my perpective they should probably change it to "Owners Care About Money" because at least that would be closer to the truth. Your original thought once booked on WJ and the impression the company projects is that you get a good deal on an efficient quality carrier. The truth is you get an...

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USA Economy Montreal - Fort Lauderdale

Helpful?
Thank landseair26
See travel tips for airlines
“Bring something to read or other entertainment.”
170vernam, 16 Feb 2018 | Read review
“plus is the way to go”
407konradk, 16 Feb 2018 | Read review
“Conveniently, book and check in online.”
gondwanaCanada, 16 Feb 2018 | Read review
“Grin and bare it”
Phoebe960, 15 Feb 2018 | Read review
“Pre order meals, they do run out.”
324andrel, 15 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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