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WestJet


4 of 5 bubbles
2,461 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,461 Reviews from our TripAdvisor Community

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2,461 reviews from our community

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Showing 2,367: English reviews
Niagara Falls, Canada
Level Contributor
12 reviews
11 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

I was recently stranded at the Edmonton airport due to being fogged in. I have to hand out to WestJet employees for going the extra mile to accommodate all of the passengers that were effected- YOU ARE AWESOME!!!!! A special shout out to Nathan- he kept everyone in the loop with what was going on and even brought us cookies...

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Domestic Premium Economy Calgary - Toronto

Helpful?
Thank Dexteroo
Kitchener, Canada
Level Contributor
39 reviews
12 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

We have always tried to fly with Westjet for the value this time was no different. We flew with our 2 children ages 9, and 11 from Toronto Ontario to Liberia Costa Rica. We were unaware that Westjet had changed its baggage fees and had to pay out $100.00 ($25.00 per checked bag) this was our own fault for not...

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International Economy Toronto - Liberia

Helpful?
Thank Delaires
Vancouver, Canada
Level Contributor
12 reviews
2 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Best airline ever!! I always choose WestJet because of the service they provide both on the ground and in the air. Always professional, witty and friendly. Flight was connecting in Calgary but luggage checked right through no problem. (Abbotsford is the best airport as smaller, friendlier and more efficient.) Only problem with the planes these days is that there are...

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Mexico Economy Abbotsford - Los Cabos

Helpful?
Thank ColleenKJ
Barrie, Canada
Level Contributor
62 reviews
153 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I would not call WestJet best airline I have flown, but it is the best Canadian airline for sure. We started flying WestJet a few years ago after several very unpleasant experiences with Air Canada. Never encountered a single rude, hostile or indifferent WestJet employee. WestJet service is excellent and courteous, both on the ground and on the plane. So...

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Mexico Economy Toronto - Cancun

Helpful?
Thank mosaic
Kamloops
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

This airline treated us with respect and courtesy. We were considered to be important to them and we're given special care.

Domestic Economy Kamloops - Grande Prairie
Helpful?
Thank Yvonne K
Hamilton, Canada
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 3 days ago NEW

I am not fond of flying but I enjoyed the seating comfort of WestJet going to Las Vegas. I enjoyed the flight back, #1117, even more because us passengers were thoroughly entertained by a very witty and attractive flight attendant who made the safety instructions entertaining by narrating in verse form! Then when we arrived in Toronto we had to...

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Canada Economy Las Vegas - Toronto

Helpful?
Thank dmg1939
Ancaster, Canada
Level Contributor
19 reviews
1 helpful vote
3 of 5 bubbles Reviewed 3 days ago NEW

We had a 10 hour layover in Vancouver and were told by Westjet customer service that we had to pick up our luggage and take it our connecting flight to Calgary.....so we packed our coats knowing we could retrieve them to wear in Vancouver. Except, Vancouver is the one of the airports that transfer your luggage to connecting flight. It...

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Canada Economy Honolulu - Vancouver

Helpful?
Thank Chel B
Hitchin, United Kingdom
Level Contributor
23 reviews
7 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

The best economy airline I have ever flown with. The staff are the most friendly and helpful. The airline really make sure you know everything you need to and have everything you need. Not used to good customer service of any kind these days but these guys have got it right. Would book to travel to places they fly to...

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International Economy London - Las Vegas

Helpful?
Thank Carole Q
Calgary, Canada
1 review
5 of 5 bubbles Reviewed 3 days ago NEW

I had just a small issue with my reservation after I booked through third party. Called the WestJet call center and a very nice lady, who replied to my call, helped me right away. It took her 10 minutes to fix my problem in reservation. She was very sincere, listened to my story very carefully. I felt that she really...

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Domestic Economy Calgary - Abbotsford

Helpful?
Thank gkondretska
Taber, Canada
Level Contributor
10 reviews
4 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

No problems. Only 4 hours and 15 minute flight home good service. Fast check in. Friendly staff that work for Westjet.

Mexico Economy Calgary - Puerto Vallarta
Helpful?
Thank Dwaine G
See travel tips for airlines
“pre-purchase your meals well in advance so that you get something you like.”
 of 5 bubbles ColleenKJ, 21 Jan 2017 | Read review
“Always good value for your dollar.”
 of 5 bubbles YvonneK548, 21 Jan 2017 | Read review
“Ask your questions to numerous staff as they are not all up to date trained”
 of 5 bubbles chelb2013, 20 Jan 2017 | Read review
“When travelling with animals in cargo give yourself some extra time.”
 of 5 bubbles karenrob2017, 20 Jan 2017 | Read review
“Always check to make sure you travel on a plane with at least 70 seats.”
 of 5 bubbles JudithM321, 18 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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