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WestJet


4 of 5 stars
294 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website

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    Excellent
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    Very good
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    Terrible
Great West Jet Vacation

Just back from an EXCELLENT vacation with West Jet to Punta Cana, Grand Bahi Principe. We were... read more

4 of 5 starsReviewed 2 weeks ago
KrisyU2
,
Mississauga, Canada
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Inflight Entertainment
    3.5 of 5 stars
    Onboard Experience
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
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294 Reviews from our TripAdvisor Community

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294 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Korean first
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English first
Level Contributor
7 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago

West Jet was amazing from day one. The staff, ticket agents security people, inflight staff all were so helpful. They certainly define amazing customer service. The price was great even with the upgrade to plus. We fly West Jet whenever we can.

USA Premium Economy Fredericton - Honolulu
Helpful?
Thank Susan S
Mississauga, Canada
Level Contributor
5 reviews
5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just back from an EXCELLENT vacation with West Jet to Punta Cana, Grand Bahi Principe. We were extremely impressed with the service, right from the beginning when we had pre flight questions which were answered in detail when we called. Flights were good, although our home flight was delayed by a few hours because of mechanical issues where the plane...

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Caribbean Economy Toronto - Punta Cana

Helpful?
1 Thank KrisyU2
Laval
Level Contributor
3 reviews
5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time with West Jet and it was great. Great friendly personalized service. All flights were on time. Love the company philosophy and culture. Really based on customer service. Good job all around.

Domestic Economy Montreal - Toronto
Helpful?
Thank BuffaloBill101
St. John's, Canada
Level Contributor
9 reviews
5 of 5 stars Reviewed 2 weeks ago

As always Westjet staff are funny, patient and accommodating. The planes are very clean and from check in to the time you step off the plane it is always great customer service. Thank you Westjet

Domestic Economy Halifax - St. John's
Helpful?
Thank Trina D
Carrying Place, Canada
Level Contributor
163 reviews
69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We flew to Vancouver from Toronto and back one week later. Visited our daughter who studies at UBC. On the way to Vancouver we had seats at the exit and on the way back we "invested" for an upgrade. Both times we were very comfortable. The flight attendants were very friendly and helpful.

Domestic Premium Economy Toronto - Vancouver
Helpful?
Thank Christian J
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

We flew WestJet as we had a WJ vacation. The screens were great for the first leg to Toronto, then from there, the next plane had no screens but Wifi that was not working :( The best part was that we were greeted by WJ reps and shuttled the 1.5 hours to Negril. The next day our contact, Latoya, met...

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Caribbean Economy Vancouver - Montego Bay

Helpful?
Thank Helen C
Ottawa, Canada
Level Contributor
11 reviews
2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This airline really impressed me. I usually fly Air Cda. WestJet flights are run like a smoothly run corporation...... Staff know their jobs, they project an air of humour, efficiently and fun. Flights leave on time, the plane was super clean, staff are really attentive. WestJet is owned by staff and it really shows. Its not just a job to...

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Mexico Economy Ottawa - Cancun

Helpful?
Thank jane b
Richmond Hill
Level Contributor
18 reviews
3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Check in staff at Calgary airport were fantastic and crew on board were also very friendly. Leg room was ok but seats were narrow. When I tried to recline my seat during the flight the lady behind me told me she couldn't watch her paid for movie! So I had to sit straight up ...not very comfy!

Domestic Economy Calgary - Toronto
Helpful?
Thank Shalini G
Bancroft, Canada
Level Contributor
6 reviews
4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our blended family chose a WestJet vacation for our first trip together. We were very pleased with the level of service that was provided and the relative comfort in which we travelled. One of our party was a first time flyer and he had only good things to say about his experience.

Mexico Economy Toronto - Cancun
Helpful?
Thank darkhorse75
Lindsay, Canada
Level Contributor
37 reviews
97 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Flight from Toronto to Puerto Plata - quick check in, flight left on time and was uneventful. Arrival at Puerto Plata airport to fly back to Toronto was chaos. The gate wasn't open when we arrived, staff told us to line up in the middle of the lobby and didn't communicate updates and ignored all requests for information. Flight home...

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Caribbean Economy Toronto - Puerto Plata

Helpful?
Thank DebLindsay
See travel tips for airlines
“When ever possible we upgrade to plus. It costs a bit more but is well woth it on long flights”
 of 5 stars susansC7954UE, 23 May 2016 | Read review
“Carry your own head phones and possibly food!”
 of 5 stars 91shalinig, 10 May 2016 | Read review
“I would recommend flying Economy Plus because there is more room, as well as food, drinks, wifi and entertainment.”
 of 5 stars Nicole_cnd, 9 May 2016 | Read review
“Fly in the Plus Seats...$50.00 additional each way but well worth it!!”
 of 5 stars JDRocks757, 7 May 2016 | Read review
“pre board at home if you can”
 of 5 stars 628MaryP, 5 May 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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