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4 of 5 stars
31 Reviews
Headquarters: 22 Aerial Place N.E., T2E 3J1 +1-888-937-8538 Website

TripAdvisor Reviewer Highlights

Read all 31 reviews
Visitor rating
  • 13
  • 8
    Very good
  • 1
  • 7
  • 2
On time, on budget

The greatest asset WestJet has is their crew members. They are always super courteous and friendly... read more

4 of 5 starsReviewed 4 days ago
Calgary, Canada
Rating summary
  • 3 of 5 stars
    3 of 5 stars
    Seat Comfort
  • 2.5 of 5 stars
    Inflight Entertainment
    3 of 5 stars
    Onboard Experience
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
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31 Reviews from our TripAdvisor Community

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31 reviews from our community

Date | Rating
  • English first
  • Any
English first
Calgary, Canada
Level Contributor
13 reviews
10 helpful votes
5 of 5 stars Reviewed 2 days ago

Always friendly, great service .I think that Westjet is number 1 give them a 10/10 every time . the wheel chair is waiting for me ,when I get off , i tried to tip but they don't take them. they smile and say it's included in our service.Not like they do in Cuba , they want a tip before you...

more  Mexico Economy

Oakville, Canada
1 review
1 of 5 stars Reviewed 2 days ago

I was called this morning to say that there had been a "schedule" change with our flight and that there were no more flights going out the day of our departure to our destination. This is a month away from our Spring Break vacation (2nd most demanding vacation time in Canada) when everything is booked and we have a very...

more  Caribbean Economy

Red Deer,Ab
Level Contributor
30 reviews
29 helpful votes
5 of 5 stars Reviewed 3 days ago

Great service as always! Westjet is the way to fly always in my opinion! I find the service is always great and you feel like they actually care about your comfort. Love the new planes with the built in chargers and the ability to watch movies on tablets.

USA Economy
Level Contributor
12 reviews
12 helpful votes
2 of 5 stars Reviewed 3 days ago

We were returning from Samana, DR to Toronto on January 26/2016 and had a ridiculously long check in process at the airport...There were about 25 of us to check in our baggage and get boarding passes - it took over an hour for us to get through!!! At the counter, we started out with 3 employees, which quickly went to...

more  Caribbean Economy

Level Contributor
53 reviews
55 helpful votes
2 of 5 stars Reviewed 4 days ago

I am booked on an upcoming flight in March of 2016. It is a direct flight from Toronto to San Juan. I made this reservation in November of 2015. I paid $809.00 pp. USD for each of us. As of today, the same tickets are available on their website for $504.48 pp. USD. That is an almost 63% price DROP...

more  Caribbean Economy

Charlottetown, PEI
Level Contributor
19 reviews
8 helpful votes
2 of 5 stars Reviewed 4 days ago

One of the most uncomfortable flights I have ever taken. I was hit twice with the drinks trolley and they cut my foot with it. The food is thrown at you in a cardboard box. No inflight entertainment. The 2 stewardesses were arrogant, rude, nasty and unsophisticated with no class. Makes Air Canada Rouge look like a luxury flight. Consider...

more  Mexico Premium Economy

Calgary, Canada
Level Contributor
15 reviews
9 helpful votes
4 of 5 stars Reviewed 4 days ago

The greatest asset WestJet has is their crew members. They are always super courteous and friendly. Whenever possible, I always try to book with WestJet ( if I just need the flight) or WestJet Vacations (when I am looking to stay). I have yet to find better packages for flights and hotels than with these guys. Friends of ours booked...

more  USA Economy

Level Contributor
94 reviews
32 helpful votes
5 of 5 stars Reviewed 4 days ago

As always flying Westjet is a great experience. The pilots have a great sense of humour. The flight attendants are great, they also have a better sense of humour with all the weird people flying these days. The service was great for the flight. I joked about getting to San Jose fast and we made it 20 mins earlier...I think...

more  International Economy

Toronto, Canada
Level Contributor
163 reviews
107 helpful votes
4 of 5 stars Reviewed 4 days ago

This was a lovely new airplane...clean and comfortable. I had an exit row seat and you should know that those seats have a bit more leg room but the seats don't recline at all the same is true of the row in front of you, so if you need to lean back a regular seat looked almost as roomy for...

more  International Economy

Miramichi, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago

I have flown on about a dozen different airlines around the world and I have flown WestJet to various destinations about 15 times. I have NEVER had a bad experience with them. The staff is amazing (they even held a flight and chased thru the airport from the check-in desk, thru security and right to the gate to ensure we...

more  Domestic Economy

About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
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