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WestJet


4 of 5 stars
1,708 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website

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Visitor rating
  • 702
    Excellent
  • 572
    Very good
  • 242
    Average
  • 103
    Poor
  • 89
    Terrible
A Great Canadian Airline

Clean plane, attendants friendly. Flight prices could be better. Overhead compartments are good... read more

4 of 5 starsReviewed 4 days ago
sporty442
,
Burlington, Canada
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,708 Reviews from our TripAdvisor Community

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1,708 reviews from our community

Date | Rating
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English first
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

WestJet were amazingly helpful when I missed my flight. They rescheduled flights for me for the next day - all through Facebook! - and only charged me $50CAD to do so. Unlike Vueling who charged me 102 Euros just for the flight from Paris to Gatwick (and whose fault it was I missed the flights anyway). And I loved the...

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International Economy London - Ottawa

Helpful?
Thank ffoxsake
n.s.
Level Contributor
23 reviews
14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We flew to Edmonton and back to Halifax again using WestJet airlines. Staff were very friendly and helpful. We were served complimentary tea, coffee , water and snacks on all of our flights. The complimentary I connect which offers free movies was excellent and certainly helped to pass the time on a long flight. I love to fly WestJet!

Domestic Economy Halifax - Edmonton
Helpful?
Thank kajdr
Burlington, Canada
Level Contributor
7 reviews
4 of 5 stars Reviewed 4 days ago NEW

Clean plane, attendants friendly. Flight prices could be better. Overhead compartments are good size for carry on luggage.

Domestic Economy Toronto - Comox
Helpful?
Thank sporty442
Ontario, Canada
Level Contributor
137 reviews
51 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A very good experience with this airline. First experience and it was a good one. Flew primarily with their major domestic competitor and found these guys to be friendly and efficient. Appeared a little more security being provided then I've seen before.

Domestic Economy Toronto - Edmonton
Helpful?
Thank Frank M
Red Deer, Canada
Level Contributor
14 reviews
3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This service is great, it has more leg room and more width to the seats which is especially appreciated when flying long distances.

USA Premium Economy Calgary - Lihue
Helpful?
Thank sunseeker594
Toronto, Canada
Level Contributor
4 reviews
1 of 5 stars Reviewed 4 days ago NEW

Once again, twice in the last 5 months, we were forced to share our row 5E-5F with a dog in kennel. May flight owner let dog out of kennel to walk around, the flight crew rectified quickly. Last Thursday it was a different story, the dog in the kennel right beside decided that 30 minutes into the flight would be...

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Mexico Economy Toronto - Cancun

Helpful?
Thank Dean R
Sooke, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Flight was fine and on time in both directions. Customers need to be aware that you pay for everything. On an overseas flight it makes sense to pre-book - and pay - for a meal and snack as they only go through the plane twice on a 9.5 hour flight. Bring your own bottled water. The only free food is...

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International Economy Vancouver - London

Helpful?
Thank ffin602016
Penticton, Canada
Level Contributor
136 reviews
53 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The flight was a good experience as I've come to expect from Westjet They changed my flights at least 3 times before the day I actually flew, but the one time I objected to the change, a quick phone call to them helped resolve the problem. The lack of online entertainment that used to be provided is a black mark....

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Domestic Economy Kelowna - Ottawa

Helpful?
Thank YuccaBC
Dorset
Level Contributor
16 reviews
8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I expected to find my wife and I to have 3 seats for the two of us, instead I was amazed to find Leather clad business seats with foot rests. This 3 seats for the two of us comes from the selection of seats on the internet site. The cabin staff could not have been more attentive serving orange juice...

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International Premium Economy Calgary - London

Helpful?
Thank oldtrave1ler
Ontario, Canada
Level Contributor
40 reviews
12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our first time flying with WestJet. The flight was fantastic, the service was excellent the staff were very friendly and the seats were comfortable. I found that the entertainment on your phone via their web app was great. The app for check ins and flight info is also very good. Well done WestJet

Domestic Economy Toronto - Edmonton
Helpful?
Thank adslack
See travel tips for airlines
“Paying extra for the premium economy is worth it, you get alot included with this as well as more room.”
 of 5 stars sunseeker594, 22 Sep 2016 | Read review
“Upgrade to Premium”
 of 5 stars karenarmstr0ng, 20 Sep 2016 | Read review
“Take food with you.”
 of 5 stars HelenS624, 20 Sep 2016 | Read review
“bring your own inflight entertainment and food.”
 of 5 stars trustedskitraveler, 19 Sep 2016 | Read review
“Opt for the better seats , you get free baggage and meals for just a little more”
 of 5 stars Kincardinepair, 17 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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