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WestJet


4 of 5 bubbles
2,270 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,270 Reviews from our TripAdvisor Community

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2,270 reviews from our community

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Showing 2,188: English reviews
halifax
2 reviews
4 of 5 bubbles Reviewed 2 days ago NEW

Good airline. I only wish someone on the crew spoke French when going to a French dextination. Some of the crew spoke Polish but WESTJET does not fly to Poland. Very Bizarre Serge Szpilfogel.

Caribbean Economy Halifax - St. Maarten-St. Martin
Helpful?
Thank serge352
Calgary
Level Contributor
39 reviews
45 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Okay, this is getting ridiculous. When you can't even walk down the aisle without holding your carryon sideways and your purse in front of you, and you're STILL bumping the armrests!!! They've squeezed the space on these planes to ridiculous levels. Fat people pretty much have to walk sideways down the aisles now. Heaven help you if your elbow is...

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Mexico Economy Calgary - Puerto Vallarta

Helpful?
Thank Winderbelle
Philadelphia, Pennsylvania
Level Contributor
15 reviews
1 helpful vote
5 of 5 bubbles Reviewed 3 days ago NEW

WestJet has a pretty good product going for them, fun crews and nicely configured aircraft. Their beverage options on short flights are a little awkward but it's nice that they were complimentary. They have a decent stream onboard program on what seems to be a lot of their fleet.

Canada Economy New York City - Toronto
Helpful?
Thank JohnnyPHL
Markham, Canada
Level Contributor
37 reviews
9 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Have now flown with Westjet for my last 3 vacations and last 2 business trips and they have now become my airline of choice. Service is great. Always on time. Staff are friendly and helpful. The other Canadian airline should take notice.

Caribbean Economy Toronto - Montego Bay
Helpful?
Thank sbull83
Belleville, Canada
1 review
1 helpful vote
2 of 5 bubbles Reviewed 3 days ago NEW via mobile

Very sad to write a bad review of west jet because I've always been a strong west jet fan & customer ! I'm sad with the direction the company seems to be headed ! I fly with them probably a dozen times a year, domestic (Canada) and international to Europe. Their staff are absolutely amazing! They by far have the...

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International Economy London - Toronto

Helpful?
1 Thank LucyLouHubbs
Winnipeg, Canada
Level Contributor
31 reviews
9 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

We ALWAYS choose WestJet when a flight is available to our destination. The staff are friendly and welcoming. We often comment that WestJet has a "culture of friendliness" which is becoming rare in the service industry. They go out of their way to help passengers. Flights are competitively priced and we are usually able to find the flight that we...

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USA Economy Winnipeg - Phoenix

Helpful?
Thank Leona K
Ajax, Canada
Level Contributor
59 reviews
20 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Took WestJet back home after four days in Moncton for work. Very easy smooth flight. Flight attendants are very friendly and offer a drink still. Take advantage of it while you can. Will fly again with WestJet.

Domestic Economy Moncton - Toronto
Helpful?
Thank Tony M
Level Contributor
66 reviews
4 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

Had a 4 hr flight with not the greatest of leg room but bearable. Had one of the unhappiest flight attendants I've ever had. Sarcastic and not very helpful

Mexico Economy Toronto - Cancun
Helpful?
Thank Stuart T
Montreal, Canada
Level Contributor
61 reviews
37 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

I fly a lot and I must say, WestJet gets it right every time. The first thing you'll notice is the staff, they are very friendly and definitely go the extra mile to get a smile out of you. One thing all airlines get wrong is boarding. They always board from front to back. Now I get first class boarding...

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Caribbean Economy Montreal - Puerto Plata

Helpful?
Thank Ian A
Edmonton, Canada
Level Contributor
35 reviews
19 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Westjet goes out of their way to make your travel safe and comfortable. Easy online check-in and upgrade seats at a reasonable cost. Now you can even pre-order your meals!

Caribbean Premium Economy Edmonton - St. Maarten-St. Martin
Helpful?
Thank Summer H
See travel tips for airlines
“Exit rows over the wings have extra legroom. Bring a tablet and download the Westjet app from home before you fly.”
 of 5 bubbles sbull83, 30 Nov 2016 | Read review
“Bring a neck pillow and your own headphones to save a bit of money and be comfortable.”
 of 5 bubbles 274summerh, 28 Nov 2016 | Read review
“Don't bring a battery pack for your device on the 737-800 aircraft. Download the current Westjet app on all of your devices.”
 of 5 bubbles WestVancouverOscar, 27 Nov 2016 | Read review
“Pick a different airline”
 of 5 bubbles SocialTraveller, 27 Nov 2016 | Read review
“Do not travel with this airline.”
 of 5 bubbles TTibika, 27 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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