We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

WestJet

17,706 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1
Overview
3.517,706 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search WestJet flights
Full view
About WestJet
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1

Airline Summary

Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
Read more
Airline Deals
Search WestJet flights
17706Reviews
1427Photos
100Tips
Traveller rating
  • 6,621
  • 4,376
  • 2,070
  • 1,205
  • 3,436
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Trace S wrote a review Yesterday
1 contribution
Victoria - Los Cabos
Mexico
Hello, first I would like to say I am a guy who see’s the glass half full, not half empty. I travelled to the Royal Solaris Cabo in early February, 2024. I booked it through Westjet vacations which was easy enough. I travelled this time by myself so was hoping that there would be some entertainment, I was disappointed. Nothing really to do in the evenings, or during the day for that matter. Even the Super Bowl missed as it was broadcast in Spanish. Food missed the mark in the specialty restaurants , under staffed and food coming out cold. The kicker for me though were the room corridors late in the evenings. For some reason people feel the need to slam doors and let me tell ya it was loud. I have stayed at some pretty nice resorts in Cabo before and I guess you get what you pay for…
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
yazmin o wrote a review Yesterday
Toronto, Canada1 contribution
Toronto - Vancouver
Domestic
This was my first time traveling with Westjet and I'm so thankful with the great service that I had at the airport in Vancouver. Nikki and Annita at the check in were really kind, professional and problem solving team members. I would definitely recommend this aeroline and I would definitely travel again with Westjet.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
karla v wrote a review Feb 25
1 contribution
Vancouver - Atlanta
USA
This was one of the worst experience. They made me pay all these extra things. The staff was horrible and completely unhelpful nothing like delta airlines. We chose our seats and they changed them and wouldn’t change them back.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
877beachbum wrote a review Feb 25
Toronto, Canada8 contributions9 helpful votes
Montego Bay - Toronto
International
Be warned, West Jet has been in a free fall as others have pointed out here. Flight delayed over 4 hours in an airport that had no place to purchase food or water. When we were finally boarding, noticed that we were on a swoop cheap plane, so no upgraded seats that I had already paid over 300$ American for. Flight attendants were mostly male, none spoke a lick of French, they did nothing the entire flight did not care to offer any assistance when I inquired about getting a refund for my upgraded seats. They offered no food or water even though there was plenty on board, when I approached them to ask for water and food they I received a lecture about how they worked 20 hours and did not need to show up for this shift so we should be grateful as passengers-they actually acted like they were doing us a favour! I tried to get through to Westjet when we finally arrived home a 3AM. Said there was a high number of calls and after an hour of waiting I hung up. Tried again at 10AM, same deal. No way to contact them via email as the page just brings you to a broken link. The Stewards went out of their way to make sure that the flight was as uncomfortable as possible, which was really disconcerting to me and really sad. I kept my mouth shut and just sat miserable throughout the flight as did others as we knew they were just looking for conflict. I guess this is the reality of travel these days.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
ddregalo wrote a review Feb 23
London, United Kingdom4 contributions3 helpful votes
London - Calgary
International
One of the staff members intentionally tried to make us miss our flights because we mistakenly got into the wrong line and he thought we were trying to get ahead. Probably just a case of this one individual but the horrible experience means i will never choose this company again...i will happily pay premium to not use this company and if it is possible financially for you i highly recommend the same.
Read more
Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
Canadian eh? Trim special in Premium Economy
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Trace S wrote a tip Yesterday
"Always fly with carry on only if you can."
avatar-image
877beachbum wrote a tip Feb 25
"There is absolutely no in-flight entertainment, bring your own snacks and water, do not pay for any upgrades as no guarantee you will get "
avatar-image
ddregalo wrote a tip Feb 23
"Be extra nice to staff as they are passive aggressive"
avatar-image
lily and l wrote a tip Feb 22
"Do not book with west jet at all. "
avatar-image
Emma H wrote a tip Feb 22
"Make sure to use and air tag and travel insurance. "
PreviousNext
123456
Baggage fees
Canada to United States
Carry-on bag: Included
1st checked bag: C$30 - C$35
2th checked bag: C$50 - C$59
3th checked bag: C$100 - C$118
4th checked bag: C$100 - C$118
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: C$41 - C$47
2th checked bag: C$68 - C$80
3th checked bag: C$135 - C$159
4th checked bag: C$135 - C$159
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register WestJet

Search flights

ReturnOne-wayMulti-city
Depart
Tue, 03-12
Return
Tue, 03-19
Travellers
1, Economy