WestJet
Overview
3.518,673 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About WestJet
Airline Summary
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
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18673Reviews
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100Tips
Reviews
3.5
18,673
Excellent
6,680
Very good
4,393
Average
2,095
Poor
1,313
Terrible
4,192
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Jack S
1 contribution
Don’t fly west jet
Winnipeg - MontrealDomestic
Had multiple flights cancelled and no refunds or help given from staff. Lost hundreds of dollars from the cancelled flights causing me to miss other flights and hotel rooms that weren’t refundable and no support from westjet. Don’t think there’s a good airline left to fly with in Canada
Date of travel: January 2025
Written January 19, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Navigate56813865839
1 contribution
Horrible
Winnipeg - San DiegoUSA
More than worthless call center, a phone app infested with bugs. Management must be really bad because most of the front line staff seem to hate their jobs. I wonder if WestJet CEO Alexis von Hoensbroech has a bet with Air Canada's CEO who can make the bottom of customer satisfaction lists and still make the most money. If you have a drivable destination and the only airline available is WestJet - DRIVE there.
Date of travel: January 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written January 19, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
jpcrossman
Winnipeg, Canada
2 contributions
No compensation for cancelled flight
Winnipeg - CancunMexico
Flight was cancelled for 3 days, was told to send in receipts for reimbursement. Not all was covered and nothing else offered as compensation after sent in two seperate forms as told. No response, no contact within 30 days and it’s now a year later and still nothing. My friends flight was delayed and was given a credit for WestJet. Worst experience ever!
Date of travel: February 2024
Written January 18, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Indea D
3 contributions
Great Staff, Terrible Seat Selection Prices
Paris - VancouverInternational
Very attentive flight attendants. Full flight but they checked multiple times on the family near me to ensure their problems were resolved. Incredibly kind and accommodating.
The meals served were very good! Delicious chocolate mousse and rose ravioli pasta.
Disappointed with the cost of seat selection, $250 for 2 people to sit together.
Date of travel: November 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written January 18, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Devindra P
1 contribution
Bad Service Experience
Toronto - Montego BayCaribbean
We recently travelled to Jamaica Grand Palladium Lady Hamilton resort from October 26th to October 30th, 4 night 5 days.
We booked a romance villa suite ocean view (Room# 3132) because we were celebrating our 19th year wedding anniversary. We booked this room mainly because of the features of the room.
The 1st issue we encountered was one of the lounge chair on our balcony was missing the cushion. We requested to get that on Sunday morning at front desk, we did not receive it so we called from the room to request again. Late Monday evening we finally received one and we were able to enjoy the balcony on Tuesday which was our 4th day there. (The day before coming back home)
The 2nd issue is the Jacuzzi tub in our room started leaking when it was turned on, we have a jacuzzi tub at home and we are aware of how to use it. This issue happened late Monday night as we were trying out the tub because we wanted to use it on the day of our anniversary Tuesday 29th of October. On Tuesday morning we brought it to their attention and left the room to enjoy our day. When we returned in the evening, we noticed it was not fixed. We then went to the front desk and spoke to the Customer relation manger on duty. She did offer to have someone come to look at the issue at that moment and did admit that there was a lack of communication from them and they dropped the ball in attending to the issue, but it was already late at night and because we just had a little time remaining on the day of our anniversary we didn't want to spend it with maintenance personnel or being moved to another room, At this point we only had a few hours left before returning home the next day.
Unfortunately at the moment it didn't occur to us to take any pictures of the issues.
Please note that flights to and from Jamaica was great and on time and so was the transfers to and from the hotel, our main issue was service and the room.
The issue has been documented in the hotels system when we spoke to the Customer Relations Manager.
This issue has been ongoing since October and has not been resolved.
Date of travel: October 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written January 17, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Showing results 1-5 of 18,153
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my bag by my feet for size perspective. Again, half empty.
Helpful
the agent in calgary
Helpful
the size limit for carry on bags and personal items
Helpful
the photo taken upon landing when I had my backpack back showing it's half empty and therefore can be put in a small bowl with my feet under the seat.
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Showing results 1-5 of 1,544
Wayne S
Lower Sackville, Canada
15 contributions
Be kind , usually the person in front of you did not create the problem , and are just as frustrated as you .
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shawn w
4 contributions
come 4 hours before so u dont have any trouble !! take your puffer or meds before u fly
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LA
Canada
2 contributions
They didn’t honour my ticket and have cost me a day for no reason and did not book me in a direct flight due to “policy”. Air Canada
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Baggage fees
Canada to United States
Carry-on bag:Included
1st checked bag: C$30 - C$35
2th checked bag: C$50 - C$59
3th checked bag: C$100 - C$118
4th checked bag: C$100 - C$118
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag:Included
1st checked bag: C$43 - C$50
2th checked bag: C$72 - C$85
3th checked bag: C$144 - C$170
4th checked bag: C$144 - C$170
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.