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WestJet


10,166 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,166 Reviews from our TripAdvisor Community

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10,166 reviews from our community

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Showing 9,859: English reviews
Vancouver, Canada
Level 5 Contributor
55 reviews
25 helpful votes
Reviewed today
NEW

Good across the board but its strange that a 3 hr minute flight from vancouver to lax simply does not have any entertianment on board . Alaska had an entertianment ssystem a good one ints its 1 hour 30 min flight. CONCLUSION ok but tnis long a flight should have inflight entertainment

Date of travel: November 2018
USA Economy Vancouver - Los Angeles
Helpful?
Thank Tetsuo S
Kelowna, Canada
Level 6 Contributor
236 reviews
118 helpful votes
Reviewed yesterday
NEW

After a long international flight into YVR, I had a short hop to get home to Kelowna. Rather than having to go into the departures terminal, Westjet had a check in counter right after the baggage claim area. This allowed for a smoother and quicker transfer procedure and allowed me to get to my Westjet gate in plenty of time...

Date of travel: November 2018
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Domestic Economy Vancouver - Kelowna

Helpful?
Thank Wong_Family_5
Calgary, Canada
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

Not off to a good start. Swoop agents not at counter. Website says they are available 3 hours before flight. They are 30 minutes late and counting. Waiting passengers looking annoyed.

Date of travel: December 2018
USA Economy Edmonton - Las Vegas
Helpful?
Thank Dale M
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Great flight check in was smooth. Cabin service crew organized and friendly. We changed our seats on line and choose exit row seats at no extra fee, the leg room was fantastic. Also we have RBC Westjet card and your luggage is free.

Date of travel: November 2018
Caribbean Economy Toronto - Nassau
Helpful?
Thank Wander82615
New Waterford, Canada
Level 2 Contributor
7 reviews
12 helpful votes
Reviewed yesterday
NEW

WestJet goes out of the way to. provide excellent service. They helped everyone with any problems and were very courteous. The flight was enjoyable. We have always had great experiences with westjet and use this airline for most of our travel. The planes are comfortable with great inflight service.

Date of travel: November 2018
Caribbean Economy Sydney - Puerto Plata
Helpful?
Thank Robert H
2 reviews
Reviewed 2 days ago
NEW
via mobile

Had a very bad experience with westjet. I had a question for a gentleman who works for westjet at the yvr location. I believe the persons name was Eric. Very rude didn’t smile or answer any of our questions we had. He just walked away. Me and my wife felt insulted and ignored! Never board with this airline again !

Date of travel: December 2018
Domestic Economy Vancouver - Regina
Helpful?
Thank Kevin89anderson
Vermilion, Canada
Level 4 Contributor
30 reviews
12 helpful votes
Reviewed 2 days ago
NEW

We have traveled many times with WestJet and have always had excellent service. one time we missed a connecting fight and they were very good about getting everyone on to a new flight. The staff is alway friendly and helpful. WestJet is our go to airline.

Date of travel: March 2018
Domestic Economy Edmonton - Victoria
Helpful?
Thank kristinjane2015
Victoria, Canada
Level 4 Contributor
38 reviews
16 helpful votes
Reviewed 2 days ago
NEW

we're both tallsih, we tried to upgrade the seats 24 hours before the flight but they were all taken. my husband at 6'1" had his knees crammed into the seat in front and his seat was broken and was always slightly reclined. Same with the passenger in front of us. Both of them were asked to sit upright by the...

Date of travel: December 2018
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USA Economy Vancouver - Honolulu

Helpful?
Thank Brenda S
Edmonton, Canada
Level 6 Contributor
129 reviews
50 helpful votes
Reviewed 2 days ago
NEW

The baggage area above the seats was so large that we were instructed to put our luggage in on its side, rather than laying flat.

Date of travel: November 2018
Canada Economy Los Cabos - Calgary
Helpful?
Thank Franz H
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Spend 10 days in Mexico flying first time West Jet and it was positive surprise how much leg room we had,more then flying KLM to Europa.

Date of travel: December 2018
Mexico Economy Toronto - Cancun
Helpful?
Thank Joseph A
See travel tips for airlines
“Print boarding passes early as possible”
Wander82615, 13 Dec 2018 | Read review
“Service was excellent.”
roberthG326OB, 13 Dec 2018 | Read review
“We like to get to the gate early so you don't feel so rushed.”
kristinjane2015, 12 Dec 2018 | Read review
“If you're tall don't fly unless you can afford the upgrade.”
228brendas, 12 Dec 2018 | Read review
“stewards and stewardess are phenomenal.”
nikki792018, 11 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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