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WestJet


8,726 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,726 Reviews from our TripAdvisor Community

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8,726 reviews from our community

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Showing 8,450: English reviews
Ottawa, Canada
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed today
NEW

Great service from competent and caring attendants both in the air and on the ground. Requested wheel chair service was way beyond expectations

Domestic Economy Vancouver - Ottawa
Helpful?
Thank Brysacker
Toronto, Canada
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

WestJet could not have any less respect for their customers’ time. After repeatedly delaying, the flight was inevitably cancelled. The earliest they could re-book was for 36 hours away, and offered no compensation for travelers.

Canada Economy New York City - Toronto
Helpful?
1 Thank flo49122
Hong Kong, China
1 review
1 helpful vote
Reviewed yesterday
NEW

awful airline, nightmare experience: 1. I have been waiting for one and half hrs for checking in. crazy slow. my flight is 9:30, but the staff still didn't finish my check-in until 9:20! 2. The staff even told me:'after finishing security check, you'd better hurry up the flight won't be hold for you' 3. I booked connecting flight, but they...

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Domestic Economy Calgary - Vancouver

Helpful?
1 Thank jessy_rain7
2 reviews
4 helpful votes
Reviewed yesterday
NEW

Westjet - 15 hour flight. Excellent friendly helpful staff, nothing special. The flight was normal, no issues. Cramped as usual for economy. But I did not mind. Slept most of the way. professional staff. no toubles with other passengers.

Caribbean Economy Regina - Puerto Plata
Helpful?
Thank BRYON and KATER... V
Toronto, Canada
2 reviews
2 helpful votes
Reviewed yesterday
NEW

A few hour flight isn't something I relish even if it is for a vacation. The flight with little to no leg room isn't something that appeals to me. After recently flying WestJet I'm ready to fly with them again. Their legroom seems better than the last time I flew and their app to track flight progress, watch shows or...

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USA Economy Toronto - Las Vegas

Helpful?
Thank DLM0018
Lethbridge, Canada
1 review
Reviewed yesterday
NEW
via mobile

I usually fly air canada because that’s what my points I get from my card uses, but I had problem after problem. Iv used WestJet in the past along time ago, So I decided to use WestJet again and pay for my flight instead of using points. Honestly WestJet is amazing in customer service! However I did have a issue...

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USA Economy Calgary - Los Angeles

Helpful?
Thank Toni K
Saskatoon, Canada
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed yesterday
NEW

I fly WestJet anytime that I get a chance to do so. The overall flight experience can not be beat. There is no other way to fly.

USA Economy Toronto - New York City
Helpful?
Thank michaelkL5371ML
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed yesterday
NEW

First time on West Jet. We had a direct flight from Orlando without any incident. I had no problem with flight. The space was tight but no different then any other flight. I would fly this airlines again. The people were friendly and accommodating.

Canada Economy Orlando - Halifax
Helpful?
Thank Les L
Level 5 Contributor
85 reviews
63 helpful votes
Reviewed yesterday
NEW
via mobile

WestJet is a great Canadian airline. The aircraft are clean and well maintained. We splurged for plus seating on our trip from Toronto to Gatwick. The seats were wider and the food was awesome. On our return trip we kept our regular economy seats, row 18 as they are exit seats with extra legroom. You don’t get a meal on...

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International Economy Toronto - London

Helpful?
Thank Gmckenna
Hamilton, Canada
Level 5 Contributor
50 reviews
14 helpful votes
Reviewed yesterday
NEW

We were surprised to see a WALT DISNEY WESTJET plane arrive in Toronto for our flight. My kids were overjoyed. It was pretty clean, but my favorite part was that they gave us a bag of kids activities to play with, and there was tvs on the backs of seats. This entertains adults, teens, and children! Overall, I liked this...

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Mexico Economy Toronto - Mexico City

Helpful?
Thank doglover m
See travel tips for airlines
“Better WestJet than Air Canada any time.”
, 17 Aug 2018 | Read review
“Overhead luggage shouldn't need 2 people to lift into place. Travel light. It makes traveling much smoother”
DLM0018, 17 Aug 2018 | Read review
“Sit in the back of the plane with kids!”
0m0lara, 16 Aug 2018 | Read review
“If you don't practice yoga, better start before you fly Westjet!”
154976Wonderer7, 16 Aug 2018 | Read review
“Go with another airline”
chartreuse2018, 16 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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