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WestJet


9,490 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,490 Reviews from our TripAdvisor Community

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9,490 reviews from our community

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Showing 9,197: English reviews
Red Deer, Canada
Level 3 Contributor
14 reviews
12 helpful votes
Reviewed yesterday
NEW

Whenever we can we fly WestJet. Their service is by far the best. They provide humour and have always worked with us. The Kelowna flight s quick and there are many out of Calgary each day.

Domestic Economy Calgary - Kelowna
Helpful?
Thank Kerry H
Toronto, Canada
Level 6 Contributor
118 reviews
44 helpful votes
Reviewed yesterday
NEW

Flew from Toronto to Paris, via Halifax. Short stop, Great flights, on time. Service great. Friendly. That's all i am looking for and they constantly deliver. Their planes have plenty of leg room. Return flights were the same. An American couple sitting beside me said the leg room was more than any on their usual carrier, Delta. They have added...

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International Economy Toronto - Paris

Helpful?
Thank Gary D
Fort Lauderdale, Florida
Level 6 Contributor
114 reviews
24 helpful votes
Reviewed yesterday
NEW

Good flight - was told to go to airport 2 1/2 hrs before flight due to customs. got through in 30 min. Small seats - limited service unless you want to pay for food. Friendly staff and good flight - on time.

USA Economy Calgary - New York City
Helpful?
Thank luggageboston
Vancouver, Canada
2 reviews
Reviewed yesterday
NEW
via mobile

Ive always liked Westjet. I love that beverages are complimentary and a light snack. Service has always been good. Now I know everyone hates the new baggage fees....it is super annoying to cram a weeks worth of stuff into a carry on. Not only annoying but dangerous as now every passenger is stretching the limits of "carry on". Now suddenly...

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Canada Economy Los Angeles - Vancouver

Helpful?
Thank maplemacy
Brandon, Canada
Level 4 Contributor
26 reviews
14 helpful votes
Reviewed yesterday
NEW

Westjet was terrific for looking after us as our flight was rerouted. We were to fly from Montreal to Halifax then London, we were at our gate early & sitting there wondering what the flurry was about with staff. We were informed that we were being rerouted to Toronto then on to London as we wouldn't make our connecting flight...

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International Economy Winnipeg - London

Helpful?
Thank Sharon G
Quincy, Massachusetts
Level 6 Contributor
176 reviews
45 helpful votes
Reviewed yesterday
NEW

We were going on Alaska cruise and flew Westjet to Toronto and connected to Vancouver. Both flights were on time and comfortable. The only difficulties were going though customs in Toronto. We had not traveled, internationally in some time and were not familiar with the new--for us-- procedure. We did get assistance going through customs but encountered a delay getting...

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Canada Economy Boston - Vancouver

Helpful?
Thank tffob3
Richmond, British Columbia, Canada
Level 4 Contributor
27 reviews
13 helpful votes
Reviewed yesterday
NEW

The flight was on time. The attendants were helpful and friendly. I needed extra help with crutches and they were all very helpful. The food I purchased was delicious.

Domestic Economy St. John's - Vancouver
Helpful?
Thank Gloria C
Toronto
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed yesterday
NEW

Westjet got into this segment by buying or leasing some aging 767's. Two weeks before we left a friend had a flight cancelled due to a door issue. Another friend told me that they were having issues with their London flights. Our flight was to depart on Set 5 @ 8:45. The Bad We boarded the plane for an on...

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International Economy Toronto - London

Helpful?
Thank MLB013
Maidstone, United Kingdom
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed yesterday
NEW

Rows 1, 2 & 3 of the WestJet 777 are Economy plus. While the seat width is the same (as the other rows) the middle seat on each group of three is a table and the leg room is longer than economy. Seat Guru suggests that row one is restricted by the Bulkheads I found Row One not to be...

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Domestic Premium Economy Toronto - Halifax

Helpful?
Thank HPerry_10
Richmond Hill, Canada
Level 6 Contributor
387 reviews
237 helpful votes
Reviewed yesterday
NEW
via mobile

Despite all the current publicity the seats had plenty of leg room. The aircraft was spotless and the crew was very friendly. This was the first Westjet aircraft with power and USB access at each seat. Flying can still be fun, especially on a short flight. The gate was a million miles from the exit but not their fault.

Domestic Economy Winnipeg - Toronto
Helpful?
Thank Veganguy
See travel tips for airlines
“Confirm your check in, on-line, 24 hrs before the flight to confirm seating.”
GaryD398, 25 Sep 2018 | Read review
“Check in early, get to the boarding gate early, bring lots of munchies.”
sharong220, 25 Sep 2018 | Read review
“Be sure to check how much time you have between flights.”
tffob3, 25 Sep 2018 | Read review
“Upgrade to Economy Plus but avoid seats 1D & 1F.”
HPerry_10, 25 Sep 2018 | Read review
“Get the Plus ticket, well worth it.”
bigchill4, 24 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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