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Xiamen Airlines

320 reviews
Headquarters: 22 Dailiao Road, Xiamen 361006 China +86-95557 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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320 Reviews from our TripAdvisor Community

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320 reviews from our community

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Showing 196: English reviews
Oxnard, California
Level 5 Contributor
64 reviews
25 helpful votes
Reviewed 1 week ago

On a positive note, Xiamen has by far the best cross-Pacific pricing if you do your research. However, for any connecting flight through their hub in Xiamen, be prepared for an ordeal. You cannot get your onward connecting boarding pass. You will be forced to get a temporary entry visa, clear Immigration, get in line with everyone leaving the airport...

International Economy Los Angeles - Bangkok

1 Thank roger h
Sydney, Australia
1 review
2 helpful votes
Reviewed 1 week ago via mobile

Writing this review while waiting at boarding gate. First time passenger for Xiamenair. The flight was slated to take off at 11.15am Sydney time, but was awfully delayed till god knows when, and still waiting well into the night. Utterly lack of communication from its staff, and passengers were left in the lurch. Patience’s wearing thin. The way in which...

International Economy Sydney - Fuzhou

2 Thank King_RH
Level 4 Contributor
36 reviews
15 helpful votes
Reviewed 1 week ago

Departed on time and the seating was comfortable and staff friendly and efficient. The trip was over 2 hours and we landed on time.

Domestic Economy Xi'an - Hangzhou
Thank Noel L
Melbourne, Australia
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

We were travelling withe 2 little girls, 2 and 5. When checking in, we were told that we have to all be seated in seperate seats, even though our booking is all in one reference. YES, thats right, they were going to let a 2 yr old to sit with 2 strangers beside her for 9 hours. We tried to...

International Economy Xiamen - Melbourne

1 Thank JV71684
Nha Trang, Khanh Hoa, Vietnam
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed 1 week ago

I'd never heard of this aurline, so I had no real expectations. My journey was a couple of short flights and a long one, and I was surprised by how good they were. The staff, both in the terminal and on the floght, were helpful and pleasant. I'd had breakfast before my trip, which I regretted, as the food was...

International Economy Ho Chi Minh City - Los Angeles

Thank Alistair D
Level 6 Contributor
149 reviews
63 helpful votes
Reviewed 1 week ago

The flight was pleasant but coming from low-cost airline environment of the USA, the food was amazing. The 2hr flight had a meal that was larger and better than the 12hr flight from the US. Flight staff was young, very slim and helpful. The flight had announcements in English so we had some idea what was going on.

Domestic Economy Lijiang - Guilin
Thank berricks
Singapore, Singapore
2 reviews
8 helpful votes
Reviewed 1 week ago

Terrible Customer service Emailed last night no response. called centre centerer in philippine called singaore branch office STILL CHECKING AND LEFT FOR LUNCH LEAVING YOU DANGLING.

North Asia Economy Singapore - Xiamen
Thank 180lynn123
Vancouver, Canada
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 1 week ago

AS a disabled person, I was impressed with the efficiency and the care of the staff responsible for my wheelchair needs. The flight was comfortable and staff was very attentive. As my layover in Xiamin was about 11 hours, the Airline provided me with a free hotel in which to rest. This was truly appreciated though on my return with...

International Economy Vancouver - Manila

Thank William T
Level 5 Contributor
85 reviews
20 helpful votes
Reviewed 2 weeks ago

Relatively short flight but always nice to get a drink and snack on a flight; service is good and departed on time. Not too much of a queue at gate and staff friendly (although not speaking English).

Domestic Economy Guangzhou - Xiamen
Thank Christopher L
Level 6 Contributor
530 reviews
276 helpful votes
Reviewed 2 weeks ago

This is the first time I have used this airline and I was very impressed. It was a 787 airplane so modern. Boarding was efficient and I seemed to have lots of legroom for this class. I was travelling with two Chinese who insisted I have some food and drink beforehand as the food on board was not expected to...

Domestic Economy Hangzhou - Beijing

Thank RossOrpington
See travel tips for airlines
“allow plenty of time in between connections through Xiamen”
rogerh892, 11 Jun 2018 | Read review
“Make sure you check with the airline counter at the airport to get a pass to the transit lounge should you wish to use it.”
Super2Heroes, 21 May 2018 | Read review
“Take it for what it is and enjoy the change !!!”
R8023SQaland, 13 May 2018 | Read review
“Don't be afraid to eat the food. It's better than you'd expect.”
phillipaj2018, 23 Apr 2018 | Read review
“Use Google translate to communicate, bring your own food onboard, be prepared to wait in long lines at Chinese immigration ports of entry.”
W1056RXpats, 17 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Xiamen Airlines
Founded in 1984, Xiamen Airlines (MF) is China's first privately owned airline. It is owned, in part, by China Southern Airlines (CZ). Xiamen Airlines is headquartered in Xiamen, Fujian Province, and operates from hubs at Xiamen Gaoqi International Airport (XMN), Fuzhou Changle International Airport (FOC) and Hangzhou Xiaoshan International Airport (HGH). The carrier is part of the SkyTeam alliance and flies to about 70 destinations. The majority of these are domestic destinations, but the airline also flies to 13 countries in Asia, Oceania and Europe.
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