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Regional Express Airlines


297 reviews
Headquarters: 81-83 Baxter Road, Mascot, Botany Bay, New South Wales 02020 Australia 13 17 13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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297 Reviews from our TripAdvisor Community

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297 reviews from our community

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Showing 291: English reviews
1 review
Reviewed 2 days ago
NEW

I have flown with every major airline in Australia this year and I feel obliged to leave positive feedback for Rex airlines, specifically for one of their flight attendants, Roxy. Roxy was the only flight attendant on the plane and did an incredible job. If you're lucky enough to have her as your flight attendant, you see exactly what I'm...

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Domestic Economy Wagga Wagga - Melbourne

Helpful?
Thank Torpian C
Noosaville, Australia
Level 3 Contributor
20 reviews
6 helpful votes
Reviewed 3 days ago
NEW
via mobile

Due to a delayed Jetstar flight to Melbourne, it became impossible to board the pre arranged connecting flight on Rex Airlines from Melbourne to Mount Gambier. A phone call to the operator at Rex Airlines was extremely helpful in transferring to a later Rex Airlines flight. The lady clearly and politely explained the requirements to change flights. It was very...

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Domestic Economy Melbourne - Mount Gambier

Helpful?
Thank O563TDmaxb
Armidale, Australia
Level 6 Contributor
280 reviews
47 helpful votes
Reviewed 1 week ago

Quick trip to Sydney - usually prefer to fly with the opposition for the better food options and free glass of wine ... but REX had great service, there was a very slight improvement in snack and we had a lovely, vivacious attendant, Ashlie who was so pleasant.

Domestic Economy Armidale - Sydney
Helpful?
1 Thank faysie2015
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Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

They are the only airline Perth to Esperance , Quite a friendly group of people They are a bit inconsistent regarding baggage size in the overhead lockers one day its ok next its not .

Domestic Economy Perth - Esperance
Helpful?
1 Thank Kent L
Level 5 Contributor
92 reviews
40 helpful votes
Reviewed 3 weeks ago

Well, I'm happy to say this review is much more positive than my last. When I las reviewed I was on my way to Melb to buy a car but the last flight I reviewed was 2 hours late. Our flight took off on time and the staff were super friendly, although, they were just as friendly last time I...

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Domestic Economy Burnie - Melbourne

Helpful?
Thank Pete W
1 review
1 helpful vote
Reviewed 4 weeks ago

Flight cancelled no notification. Turned up at airport at 6am and was told next flight in 4 hours. They knew the flight was being cancelled the night before and did not bother notifying any passengers. Not a happy camper

International Economy Newcastle upon Tyne - Sydney
Helpful?
1 Thank Zvoni S
Adelaide, Australia
Level 5 Contributor
49 reviews
17 helpful votes
Reviewed 4 weeks ago

While we had to change planes on the tarmac due to engine issues the crew were very pleasant and helpful. We were not delayed very long and the flight went well

Domestic Economy Adelaide - Ceduna
Helpful?
Thank Jennifer0000011111
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Jennifer0000011111, Thank you for taking the time to share your review on TripAdvisor. We are so pleased to hear about your positive flying experience! The Regional Express Team is committed to providing an excellent service, including that extra level of detail care which stems from our country heritage. However, we apologise for the delay to your flight. Once again,...

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Domestic Economy Adelaide - Ceduna

Auckland Central, New Zealand
Level 6 Contributor
185 reviews
50 helpful votes
Reviewed October 7, 2018 via mobile

Was pleasantly suprised with my first experience with rex. Normally would choose qantas link but decided to give rex ago. first time on a saab also. Check in was quick, boarding was hassle free and on time. Flight crew welcome you at the stairs which is a nice touch. Flight attendant was fantastic - very efficient and friendly. Flight was...

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Domestic Economy Dubbo - Sydney

Helpful?
Thank Missjess86
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Missjess86, Thank you for sharing your review with us on TripAdvisor. One of the values Rex is proud of is to provide an extra level of service, which comes from good old-fashioned values stemming from our country heritage. As such, we are always pleased to hear when our Rex staff are able to provide service that makes the passenger...

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Domestic Economy Dubbo - Sydney

Australia
Level 5 Contributor
51 reviews
11 helpful votes
Reviewed September 28, 2018

Your flight attendant Kiara was such a delight. She was so welcoming and made every effort to make the flight as comfortable and enjoyable as possible. Her personality was a delight. I was lucky enough to have her on my return trip to Perth. So much nicer than the Virgin staff (Melb to Perth) who could barely crack a smile....

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Domestic Economy Monkey Mia - Perth

Helpful?
Thank Jody M
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Jody M, Thank you for sharing your review with us on TripAdvisor. We are always pleased to hear when our flight crew are able to provide service that goes above and beyond so that our passengers have an enjoyable journey with us. With this in mind, we have forwarded your feedback to our flight attendant managers for Kiara to...

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Domestic Economy Monkey Mia - Perth

1 review
1 helpful vote
Reviewed September 27, 2018 via mobile

On a recent trip Mount Gambier to Sydney via Melbourne the Rex flight from Mount Gambier to Melbourne was delayed by ATC at Melbourne Airport. I was connecting with a Jetstar flight and I was concerned that I would miss my connection. I wanted to get to Sydney to see my new granddaughter born that day. I expressed my concerns...

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Domestic Economy Mount Gambier - Melbourne

Helpful?
1 Thank Leonie S
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Leonie S, Thank you for sharing your review with us on TripAdvisor. One of the characteristics which sets Rex apart from other operators in our industry is the commitment and friendliness of our staff. We are so pleased to hear when our Rex Team go that extra mile! We have forwarded your kind words all the relevant parties and...

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Domestic Economy Mount Gambier - Melbourne

See travel tips for airlines
“Try to get Roxy as your flight attendant.”
torpianc, 14 Nov 2018 | Read review
“Check in on line and enjoy the experience.”
britenbreezy, 28 Sep 2018 | Read review
“Always allow time for unexpected delays. Travel up to Sydney the afternoon before a meeting.”
michelleb0nd, 18 Sep 2018 | Read review
“Fly the previous day if you have a connecting flight. The seats are cramped”
Colyrob, 18 Sep 2018 | Read review
“Always ensure you allow sufficient time (2hrs min) if connecting to another flight.”
Curlyterror, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Regional Express Airlines
Australian-based Regional Express Airlines (ZL), also known as Rex, is the country's largest regional airline. The airline flies to about 58 destinations within New South Wales, Queensland, South Australia, Tasmania, Victoria and Western Australia. Its entire fleet is configured with Economy Class seating. The airline has operating bases located at Adelaide Airport (ADL), Melbourne Airport (MEL), Sydney Airport (SYD), Townsville Airport (TSV), Perth Airport (PER), Cairns Airport (CNS). The airline also operates Rex Lounges at the Sydney, Melbourne and Adelaide Airports.

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