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Air India Express


235 reviews
Headquarters: Air india Express Building Gandhi Square, D. H. Road, Kochi (Cochin) 682 016 India 011 91 44 3001 2001 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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235 Reviews from our TripAdvisor Community

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235 reviews from our community

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Showing 233: English reviews
muscat
Level 4 Contributor
32 reviews
24 helpful votes
Reviewed today
NEW

The checkin lady was not flexible. They were more concern for 4 kgs extra for 80 kgs. allowance and still we didnt have hand luggage. They told to remove 4 kgs and to carry in hand which i see no logic. The Flight was delayed and no proper information was given which is usual with them. The flight seats was...

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International Economy Thiruvananthapuram (Trivandrum) - Muscat Governorate

Helpful?
Thank joenaveen
2 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Complimentary food they are providing is typical for all the trips which traveled which is very discomfort. Can provide variety of snacks

International Economy Kozhikode - Riyadh
Helpful?
Thank ShukoorP4
2 reviews
Reviewed 1 week ago via mobile

The flight was delayed both the time.on the 13th of Sept the flight is 247 was delayed by 12 hour and during the whole process no one came forward to tell exactly when will the flight will take off.i had booked meals but didn't receive them. The flight from inside was dirty and everything was taped or having cracks in...

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International Economy Mumbai - Dubai

Helpful?
Thank ShelwinP
Muscat, Oman
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed 1 week ago

I had purchased excess 10 KG baggage through online at nominal cost and it was helpful. In addition to I had 5 KG excess baggage which I paid through credit card. Tvm airport departure terminal do not have sufficient ATM's. One ATM only was available which I found not working. If online web check-in is available then crowd in the...

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International Economy Thiruvananthapuram (Trivandrum) - Muscat Governorate

Helpful?
1 Thank RajanVKokkuri
Chennai (Madras), India
Level 6 Contributor
149 reviews
62 helpful votes
Reviewed 1 week ago

We recently flew from Chennai to Singapore on 12.9.18. The flight was on time and though it is the low cost version of Air India, they did serve snacks which was really filling and adequate. The service was also good. However the plane , a 737-800 had a problem with the ventilation system with foul odor emanating at times. The...

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Southeast Asia Economy Chennai (Madras) - Singapore

Helpful?
Thank KarthikBalan
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Bought airfare for my employee from their new look website. Asks for contact details so I put in mine as I was the employer. Then I entered the passenger's details including passport no, exipry date, etc..But the ticket printed out in my name! When I asked, the call centre couldn't give me a reason as to why the contact details...

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Asia Economy Singapore - Tiruchirappalli

Helpful?
Thank Krish M
Dubai, United Arab Emirates
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed 1 week ago

They don't charge heavily for access baggage, it is reasonable (Rs.5,400 for 10 kgs) for international flight. Even though delay in departure, arrival was on time. Perfect meal considering low cost airlines. No screens that is the boring part and difficult to pass the 3 hours, kids complained.

International Economy Mumbai - Doha
Helpful?
Thank Sitansh
Level 3 Contributor
8 reviews
2 helpful votes
Reviewed 2 weeks ago

To choosing this Flight particularly there was a reason that this is a low cast flight, So I can say that this was a good decision & I am happy with there service also. Because mostly in other low cost flight they are not providing even Water also but in this flight they are giving Meals. Plus other things that...

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Southeast Asia Economy Chennai (Madras) - Singapore

Helpful?
Thank KuldeepJ37
Abu Dhabi, United Arab Emirates
Level 5 Contributor
52 reviews
15 helpful votes
Reviewed 2 weeks ago

Flight timing and punctuality is excellent, only think is its a budget airline i accept but need to improve the safety standard as well as facility ranges same like international level. There is no entertainment facility, no choice for food during 3,4 hours, also i am totally upset for the seats are shaking some seat supports are damage causing discomforts...

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International Economy Kochi (Cochin) - Abu Dhabi

Helpful?
Thank AntonyS186
Tbilisi, Georgia
2 reviews
Reviewed 3 weeks ago via mobile

No legroom, congested seats and price to kerela sector during rush time is exorbitant.if they can add some legroom and on board entertainment it would be a game changer for the airline.

International Economy Abu Dhabi - Mangalore
Helpful?
Thank fawazgrocery
See travel tips for airlines
“I can say Economically good experience”
KuldeepJ37, 11 Sep 2018 | Read review
“Try for aisle-side seat, so that you can stretch your legs.”
673pradeepr, 29 Aug 2018 | Read review
“Eat and drink well before flight.”
363ajmalp, 14 Aug 2018 | Read review
“Wear comfortable cotton or light clothes, as the flight is not cool enough.”
ishwaryav2017, 12 Aug 2018 | Read review
“Don't Travel With This Airline”
RohitG1748, 29 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India Express
Air India Express (IX) is the low-cost carrier that is a subsidiary of Air India. It operates all-Economy Class flights. Air India Express flies primarily from the Indian state of Kerala, where it has three operating bases, as well as the states of Tamil Nadu and Karnataka. Destinations include cities within India, as well as airports elsewhere in Asia, including the Middle East. In total, the airline flies to about 30 destinations. The airline is known for its aircraft livery, each of which sports a unique tail design that illustrates some aspect of Indian culture, history or tradition.
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