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Air India Express


260 reviews
Headquarters: Air india Express Building Gandhi Square, D. H. Road, Kochi (Cochin) 682 016 India 011 91 44 3001 2001 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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260 Reviews from our TripAdvisor Community

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260 reviews from our community

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Showing 257: English reviews
Level 5 Contributor
39 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

The meals(dinner) provided was absolutely not a full meal but snacks. The leg space was very limited, even the air conditioning was not working. People were figiting wid the buttons to get the cooling. Only two lavatories are available, n not clean. Seats were not comfortable as a flight standards. Our experience was very similar to traveling in public bus...

Date of travel: December 2018
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International Economy Dubai - Mumbai

Helpful?
Thank p5356286p
Adelaide, Australia
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Air India express is the budget wing of Air India . Air India is often subject to bad reviews and complaints from its customers; however I was in for a very different experience. From the most helpful ground staff at Calicut airport who selflessly aided my fellow passenger with a knee problem , to the most courteous check in staff...

Date of travel: December 2018
More 
Domestic Economy Kozhikode - Thiruvananthapuram (Trivandrum)

Helpful?
Thank sudheera2013
Level 3 Contributor
21 reviews
2 helpful votes
Reviewed yesterday
NEW

A full is meal is provided, the leg space is less. The seating is in a 3-3 arrangement. The staff is unresponsive but the fare was the cheapest available on the day. Would book the same flight again considering the short distance and the price.

Date of travel: December 2018
International Economy Mumbai - Doha
Helpful?
Thank Meander618876
2 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

It is not happy to fly in Air India Express no entertainment inside the flight at least music not there and the food was very low quality food inside the plane seating capacity was more that's why all the passengers I cannot sit properly and the cushion was not soft the cushion cover is not made by cloth is made...

Date of travel: December 2018
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International Economy Sharjah - Tiruchirappalli

Helpful?
Thank Mohamed F
1 review
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

The service was extremely slow and poor And they don’t care about customers Because it’s budget they can’t treat customers like that it would be better if they increased prices

Date of travel: December 2018
Asia Economy Singapore - Coimbatore
Helpful?
1 Thank SoniaJ1281
Level 4 Contributor
20 reviews
1 helpful vote
Reviewed 1 week ago via mobile

An extreme budget airlines to fly to Dubai. The cheapest option available was AirIndia Express when we booked our flight to Dubai. The airlines is a subsidary of Air India but is nothing like an international flight. It was just like a normal domestic flight and there wasnt even a magazine to read. Worst of all the u cant even...

Date of travel: December 2018
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International Economy Mumbai - Dubai

Helpful?
1 Thank 174pavanp
Anand, India
Level 5 Contributor
86 reviews
47 helpful votes
Reviewed 2 weeks ago

I always prefer Air India, the National Air line. It has a class and nostalgia value too. The air hostess cooperative.

Date of travel: November 2018
Domestic Economy Chennai (Madras) - Ahmedabad
Helpful?
Thank Anindita2804
Panvel, India
Level 6 Contributor
126 reviews
59 helpful votes
Reviewed 3 weeks ago via mobile

Flight was delayed by an hour.The cabin had an unpleasant smell.Service was super fast.Snacks were hot and delicious.Overall it was an average experience.

Date of travel: October 2018
International Economy Mumbai - Dubai
Helpful?
Thank alokbali
Melbourne, Australia
Level 6 Contributor
256 reviews
59 helpful votes
Reviewed 3 weeks ago via mobile

Airlines is least bothered about on time departure .... No time management and staff were not able to confirm the right time of departure inspire of 5 times reschedule times sent via SMS. I would never recommend this flight

Date of travel: October 2018
Domestic Economy Madurai - Chennai (Madras)
Helpful?
Thank Kris4Radha
Coimbatore, India
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed 4 weeks ago

The flight took off on time and landed as promised . Had hassle free flight. Seats were very old with broken arm rests and seats could not be adjusted.

Date of travel: November 2018
Domestic Economy Coimbatore - New Delhi
Helpful?
Thank baumwolle1963
See travel tips for airlines
“Try to get upgraded to the emergency seats which have extra legroom”
Meander618876, 13 Dec 2018 | Read review
“Pls check your hand baggage not to exceed given limit or ready to check in at boarding gate... very rigid on hand baggage at boarding gate”
Somani2, 9 Oct 2018 | Read review
“dont travel by this stupid airlines”
themayank, 2 Oct 2018 | Read review
“I can say Economically good experience”
KuldeepJ37, 11 Sep 2018 | Read review
“Try for aisle-side seat, so that you can stretch your legs.”
673pradeepr, 29 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India Express
Air India Express (IX) is the low-cost carrier that is a subsidiary of Air India. It operates all-Economy Class flights. Air India Express flies primarily from the Indian state of Kerala, where it has three operating bases, as well as the states of Tamil Nadu and Karnataka. Destinations include cities within India, as well as airports elsewhere in Asia, including the Middle East. In total, the airline flies to about 30 destinations. The airline is known for its aircraft livery, each of which sports a unique tail design that illustrates some aspect of Indian culture, history or tradition.
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