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THAI Smile Airways


3,250 reviews
Headquarters: 89 Vibhavadi Rangsit Rd, Bldg 9 Jomphon, Chatuchak, Bangkok 10900 Thailand 011 66 2 118 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,250 Reviews from our TripAdvisor Community

Write a Review

3,250 reviews from our community

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Showing 1,366: English reviews
Melbourne, Australia
Level 5 Contributor
63 reviews
29 helpful votes
Reviewed yesterday
NEW

Check in was a little chaotic but more because of the airport than the airline , check in staff were great and efficient and the plane boarded on time, left on time and arrived 10 min early . Baggage took a while to come out but BBK is a large airport so no drama. Would fly with them again.

Domestic Economy Krabi Town - Bangkok
Helpful?
Thank SteveandJanet_13
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW

I discovered Thai Smile after years of flying with Air Asia. Initially air Asia looked a bit cheaper but when you pay for the luggage (Extra) it becomes more expensive. Also once with Air Asia I was a bit over the allowed weight limit and the penalty rate was exorbitant, it was almost as expensive as the ticket it self....

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Domestic Economy Bangkok - Khon Kaen

Helpful?
Thank Sami N
St. Augustine, Florida
Level 5 Contributor
52 reviews
7 helpful votes
Reviewed yesterday
NEW

This is a 45 minute flight. I live in US and it’s EXTREMELY UNUSUAL to be served a meal on a flight, especially on a 45 minute flight. On Thai Smile we were served a complete meal and even can keep the fabric covering! On-time service, no problems w/luggage. Posting a photo of meal and bag.

Southeast Asia Economy Bangkok - Siem Reap
Helpful?
Thank 276shannonm
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

I have been using Thai airways a lot recently and I am very happy about the efficiency and great service they provide. On time, food is good and staff are friendly. Really nice choice for short haul type of trip which I am doing often.

Domestic Economy Chiang Mai - Bangkok
Helpful?
Thank Ladislav H
Bengaluru (Bangalore), India
Level 5 Contributor
26 reviews
4 helpful votes
Reviewed 4 days ago
NEW

I had a roundtrip flight with Thai smile between Kuala Lumpur & Bangkok. The experience was really nice. The food is complimentary and really stands out. They have tie-up with Starbucks and hence the coffee and brownie is really delicious. They also offer juice in addition to a drink of your choice along with the meal served. Legroom and seats...

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Southeast Asia Economy Kuala Lumpur - Bangkok

Helpful?
Thank rahulr666
Level 3 Contributor
6 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

We flew from Surat Thani to Bangkok by Economy class with Thai smile Airways. The seats were very comfortable with ample leg room considering we were in economy. The flights were all on time boarding and disembarking very efficient and the service on board was excellent. All crew members on this aircraft and ground staff at the airports were helpful,...

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Domestic Economy Surat Thani - Bangkok

Helpful?
Thank Jom F
Frankfurt, Germany
1 review
Reviewed 4 days ago
NEW

You have few alternative to use other airlines to fly to KKC from Suvarnabhumi Airport. Simply service but Ok. Fare us reasonble and trip time is excellent.

Domestic Economy Bangkok - Khon Kaen
Review collected in partnership with Thai Smile

Helpful?
Thank Tippawan
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW
via mobile

GOOd service of staff both at blk and down reap/ the flight on time / lovely snack box service during the flight /

Southeast Asia Economy Bangkok - Siem Reap
Helpful?
Thank Pornchanok K
Marietta, GA
Level 4 Contributor
24 reviews
25 helpful votes
Reviewed 5 days ago
NEW

The flight was on time. We actually started our flight in Yangon on Thai Airways, and they were able to send our luggage straight through, even though the second flight was booked separately on Thai Smile. We got a meal on a 1-hour flight.

Southeast Asia Economy Bangkok - Phnom Penh
Helpful?
Thank Okapiwhisperer
Las Vegas, Nevada
Level 4 Contributor
42 reviews
8 helpful votes
Reviewed 1 week ago
NEW

Thai Smile customer service was excellent. Checked baggage, ticketing, and boarding was efficient and very helpful. I always fly economy plus (extra cost) but better seating a you get a meal in route. We did have a weather delay which was the only detractor for this flight.

Domestic Economy Bangkok - Udon Thani
Helpful?
Thank Douglas B
See travel tips for airlines
“Leg room seats”
SteveandJanet_13, 17 Jul 2018 | Read review
“Don't choose seats around the wings or emergency window it doesn't push back.”
270sagarm, 10 Jul 2018 | Read review
“Try for aisle seats and reinforce/reiterate your meal choices so that they get it right.”
Varma7, 9 Jul 2018 | Read review
“Its just to book a ticket”
rune866, 2 Jul 2018 | Read review
“pay for extra legroom”
ebiriemer, 27 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About THAI Smile Airways
THAI Smile Airways (WE) is the premium regional wings of Thai Airways International(TG), which operates from a primary hub at Bangkok’s Suvarnabhumi Airport (BKK) and a secondary hub at Bangkok’s Don Mueang International Airport (DMK). With Airbus A320, THAI Smile serves both Premium economy and economy class to Thailand’s major domestic routes such as Chiang Mai, Phuket, Hat Yai, Udon Thani and so on. THAI Smile also has scheduled service to Myanmar, Cambodia, India, Macau and China. More Asia’s destinations are on the plan. As the THAI Airway’s subsidiary, passengers earn frequent flyer miles with Royal Orchid Plus program.

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