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Frontier Airlines

22,903 reviews
Headquarters: 4545 Airport Way, Denver, CO 80239
Overview
2.022,903 reviews
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About Frontier Airlines
Headquarters: 4545 Airport Way, Denver, CO 80239

Airline Summary

Frontier Airlines (F9) is a Denver-based ultra low-cost-carrier. Frontier Airlines states: "We currently serve more than 100 cities in the United States, Mexico, Canada, Puerto Rico and the Dominican Republic. We are the proud recipient of the Federal Aviation Administration’s 2015 Diamond Award for maintenance excellence, and we were recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiency. We believe travel should be for everyone and we are committed to delivering ‘Low Fares Done Right’. This is more than a tagline. It’s our driving philosophy."
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22903Reviews
1915Photos
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Jadalynn D wrote a review Today
1 contribution
New York City - San Juan
Caribbean
Let start by the intolerable services and how the kiosk was open but didn’t want to take any bags for checked or help those that paid for desk services because they didn’t want to open till after they ALL ate breakfast. It was (9am). Our plane had a issue with its wings and wasn’t noticed until all passengers were seated that had to wait 2 house to leave the runway. Which then lead to them notifying passengers that because of this delay it has cause multiple people to miss their connecting flight and the only available option would be to leave the next day. Before rebooking us the told us we should try to find another airline that has a cheap option for one way because there was too many people to rebook due to multiple flights being overbooked which we also were not notified about. AGAIN THE WORST AIRLINE to fly with is LITERALLY FRONTIER. If you do not want to be stuck or shorten your vacation due to their un organization and no communication what so ever about anything. Save your time and money because unfortunately I cannot get neither back.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jill C wrote a review Yesterday
Syracuse, New York2 contributions
Syracuse - Houston
Domestic
Horrible experience. We accidentally paid for extra bags and the women at the counter wouldn’t even talk to us about it. She just handed me a business card and said to file my complaint that way. I just got home and went in to their site using the info on the card and was basically told that there’s nothing they can do about it. So we paid nearly $200 extra for bags that we didn’t even have and they will hear nothing of giving our money back.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zuhal H wrote a review Yesterday
1 contribution
Houston - Chicago
Domestic
Worst airline and worst customer service I have ever experienced in the past. If I could give 0 stars, I would. They do not have a phone number and the only way to connect with a customer services representative is via chat and no one responds to you. Please avoid Frontier at all costs if you can!!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gigi R wrote a review Yesterday
1 contribution
Chicago - Phoenix
Domestic
I went because I lost two brothers and an uncle and this airline is the worst experience I’ve ever had. I’m still stranded in Chicago. The girl at the ticket agent never changed my check it after telling me that flight was too crowded. Although I was there three hours before it was to take off. I explain to her that I had come from a funeral even showed her the program cried. I asked her to please help me I needed to get home. She locked the door that was yesterday today I have still not been able to get anyone to help me get a ticket and I am stranded still how could any company not have a live agent to discuss something of this magnitude is on believable they should all be fired. This company should be put out of business immediately do not fly do not fly do not fly.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Debra F wrote a review Yesterday
1 contribution
Saint Louis - Punta Cana
Caribbean
This airline is a joke. The charges for baggage are ridiculous with only a 40lb weight limit. The process to check in is so complicated and the website never works properly, so it takes 10-15 times to enter your information to obtain e-tickets and boarding passes. On our return flight, we received an error code and could not check in. If you have a gate agent print your boarding passes at the airport, there is a charge. They purposely separate people with seat assignments in order to get flyers to pay upgrade charges to sit together. Meanwhile, the front of the plane is empty and the back is completely full. They offer nothing complimentary. The flight attendants don't have to do much. The pilots didn't warn about upcoming turbulence and a lady fell in the aisle coming from the bathroom. The passengers near her assisted while the crew looked on. I will never fly with them again.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This was what I showed at the airport after numerous attempts to check-in, but this was not sufficient because I didn’t screenshot error messages I had received previously. So, even though it would not allow me to check-in online, was going to cost me $26 x 4 people.
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Take not of the lay over time that kept on getting worst I had to rebook and then they expired my money on the booking without my notification and i basically lost everything “ absolutely do not recommend
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Jill C wrote a tip Yesterday
"There is no customer service phone to talk to a real person. And be aware that you will be whacked with many add-on fees. Not cheap!"
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Gigi R wrote a tip Yesterday
"Stay as far away from these people as you possibly can please save yourself, major grief, major disappointment, and just downright the worst"
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Debra F wrote a tip Yesterday
"Choose another airline"
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Nicole P wrote a tip Yesterday
"DO NOT FLY DONT BE TEMPTED BY CHEAPER PRICES"
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Jen D wrote a tip Yesterday
"Just don’t fly on this airline"
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Baggage fees
Domestic United States
Carry-on bag: C$47 - C$80
1st checked bag: C$40 - C$80
2th checked bag: C$60 - C$127
3th checked bag: C$114 - C$127
4th checked bag: C$114 - C$127
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: C$47 - C$80
1st checked bag: C$40 - C$80
2th checked bag: C$60 - C$127
3th checked bag: C$114 - C$127
4th checked bag: C$114 - C$127
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Depart
Wed, 03-06
Return
Wed, 03-13
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1, Economy