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HK Express


1,060 reviews
Headquarters: 7th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong China 011 852 3902 0288 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,060 Reviews from our TripAdvisor Community

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1,060 reviews from our community

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Showing 399: English reviews
Hong Kong, China
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW

the 3 time we have used this arline [ other to vietnam a 2 hr flight . we always oft -- paying a little more for ther front 2 rows so more rm and nearer the loo . landed on time for price no complaints whatsoever , time if flights can be a problem we took the night flight back...

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Southeast Asia Economy Hong Kong - Phuket

Helpful?
Thank Brianlp2017
San Ramon, California
Level 5 Contributor
45 reviews
22 helpful votes
Reviewed 1 week ago

Pretty chaotic boarding process. Late loading the plane and late on departure. Arrived over an hour and half late. Only bright spot is that it is a budget airline and you pay much less comparing to other major airlines. It's only worth two stars but I added one extra one for the hard working cabin attendants onboard.

Asia Economy Tokyo - Hong Kong
Helpful?
Thank MY_IZZY
Cairns, Australia
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed 1 week ago

Very basic airline. Staff were nice make sure you only have two bags if taking on airline very strict about that and also carry on weight. Our flight was on time. It is a low cost airline so not much leg room especially if your tall.

Asia Economy Tokyo - Hong Kong
Helpful?
Thank AsiaTrip2014
2 reviews
4 helpful votes
Reviewed 1 week ago via mobile

This airline is a joke. Hidden fees everywhere. I urge you not to fly with them. Baggage fees are doubled or tripled depending on how many layovers you have. We traveled with 2 20kg sized bags and they charged us $204 to check them. Even water isn’t free on board. And the seats are extremely small. The flight attendants are...

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North Asia Economy Nha Trang - Tokyo

Helpful?
Thank Jessicalauryn
1 review
Reviewed 1 week ago

This was my first trip on this airline, and I don't think I'll fly again. I had a piece of overhead baggage fall on my head and injure me. It took the flight attendant 30 minutes to offer an ice pack, and 45 minutes to get a wheelchair to help me of the plane. When I asked for a bottle...

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Asia Economy Fukuoka - Hong Kong

Helpful?
Thank HelenD2687
1 review
Reviewed 1 week ago

worst - every time get to the final page it says my CC was declined-called my Credit Card company 4 times!!! no holds, nothing. No reason-tried the 1800 # and puts me on hold and then hangs up. So frustrating and annoying.

Asia Economy Siem Reap - Hong Kong
Helpful?
Thank Lesa S
Hong Kong, China
Level 5 Contributor
80 reviews
137 helpful votes
Reviewed 2 weeks ago via mobile

I have been a frequent flyer of this airline since 2016 and have been noticing a degradation in the level of customer services. Below are the main very poor areas: - Delay in departure has been becoming more frequent with unreasonable excuses - Inconsistent level of customer services. For example, I was asked to check in my carry-on luggage due...

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North Asia Economy Hong Kong - Fukuoka

Helpful?
Thank hippodiver
Macau
Level 4 Contributor
17 reviews
12 helpful votes
Reviewed 2 weeks ago

This is not my first time flying HK Express. LCCs in the East Asian Region provide acceptable quality of services and comfort, so does HK Express. This time I somewhat received a perk, which was a flight on the A320neo. Seats pitch was okay (but may be a bit tight for taller passengers). Seat cushion was thin but supportive; the...

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North Asia Economy Hong Kong - Ishigaki

Helpful?
Thank 853HungryCat
Hong Kong, China
Level 6 Contributor
101 reviews
24 helpful votes
Reviewed 2 weeks ago via mobile

2 1/2 hour flight from HKG at the new central terminal which was brand new and easy to get to along with on time check in and departures. This led to an on time arrival and this is very much appreciated especially for HK Express reputation which has a lot of delays. The flight itself had cramped seating but was...

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Southeast Asia Economy Hong Kong - Chiang Mai

Helpful?
Thank kevinrF3318HL
1 review
Reviewed 2 weeks ago via mobile

The staff were quite rude and exasperated when I asked them of they could help me find the other members of my party because we got separated. The Seoul airport is badly designed that you can't go backwards to find the rest of your party (even after immigration). A simple announcement to page the passengers would have solved the issue...

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Asia Economy Seoul - Hong Kong

Helpful?
Thank SAlly T
See travel tips for airlines
“Don't let them talk you into checking in your fragile stuff. My expansive rice cooker I bought in Japan ended up with a dent in it.”
MY_IZZY, 9 Nov 2018 | Read review
“The A320neo is a perk.”
853HungryCat, 1 Nov 2018 | Read review
“Don't fly this airline, just don't”
51pierres, 18 Oct 2018 | Read review
“dont use them”
FayeLG97, 27 Sep 2018 | Read review
“Don't make a reservation with them. Save yourself the money and headache.”
TerryD989, 26 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About HK Express
Low-cost carrier HK Express (UO) operates from a hub at Hong Kong International Airport (HKG). Its fleet of Airbus A320 and A321 aircraft feature an all-Economy Class seating. As a low-cost carrier, passengers can expect to pay extra for items such as meals and beverages served on board, as well as premium-position seats and priority check-in. Depending on the specific category of airfare, passengers may have an allowance of checked luggage or may have to pay an additional fee for checked luggage. HK Express currently flies to an array of destinations within a 6 hour radius with Japan as its biggest market, and is constantly expanding its network.

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