We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

HK Express


952 reviews
Headquarters: 7th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong China 011 852 3902 0288 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

952 Reviews from our TripAdvisor Community

Write a Review

952 reviews from our community

Filter reviews by popular destinations:
All reviews Hong Kong Tokyo Seoul Osaka Da Nang Fukuoka Chiang Mai Siem Reap Phuket Taichung Nagoya Takamatsu Hiroshima Kagoshima
Traveller rating
Cabin
  • (347)
  • (0)
  • (0)
  • (0)
Route
  • (132)
  • (107)
  • (98)
  • (10)
  • (0)
  • More
Language
  • More
Showing 347: English reviews
Hong Kong, China
Level 6 Contributor
502 reviews
131 helpful votes
Reviewed 3 days ago
NEW
via mobile

After booking the tickets, hke changed the schedule without informing me. I checked my booking and they admitted the changes. I am very unhappy with this. Checkin at airport was opened about 2 hours before departure. Flight departed and landed a bit earlier. It was good. However, we had to wait for the suitcase for over 1 hour. It isnt...

More 
Asia Economy Hiroshima - Hong Kong

Helpful?
Thank cpcog
More ▾
Hong Kong, China
Level 6 Contributor
502 reviews
131 helpful votes
Reviewed 3 days ago
NEW
via mobile

I found out the flight would depart later than the original schedule by myself. HkE didnt inform me the changes until i contacted them. I was not happy. Such changes without notices isnt the first time. The flight was delayed for over 1.5 hours on the travel day. No one told us what happened at first. The display only showed...

More 
North Asia Economy Hong Kong - Hiroshima

Helpful?
Thank cpcog
More ▾
Noosa
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

We are a group of 10 adults and 2 children wanting to fly from Australia to Ishigaki via Hong Kong in September. Each time we checked prices on-line they would rise significantly. It got to the stage where the dates we wanted to fly were 10 times greater than the dates on either side. I contacted group bookings who quoted...

More 
North Asia Economy Hong Kong - Ishigaki

Helpful?
Thank John R
1 review
Reviewed 3 days ago
NEW
via mobile

Expect delays. Had an hour delay both ways and a massive delay on baggage when returning to Hong Kong. Not overly impressed...

Southeast Asia Economy Hong Kong - Phuket
Helpful?
Thank Maria S
Hong Kong, China
Level 5 Contributor
43 reviews
13 helpful votes
Reviewed 4 days ago
NEW

As expected. relatively comfortable and proved to be a consistent budget airline. The staff were polite and friendly as well as well groomed.

Southeast Asia Economy Hong Kong - Phuket
Helpful?
Thank deansjarvis
1 review
Reviewed 4 days ago
NEW

everything was very comfortable and efficient. the staff were very polite and well groomed. Served very well as a budget carrier.

Southeast Asia Economy Hong Kong - Phuket
Helpful?
Thank Yvonne C
Brisbane, Australia
Level 4 Contributor
33 reviews
25 helpful votes
Reviewed 4 days ago
NEW
via mobile

I have flown with HK Express previously so was happy to fly with them again. I found them by chance when flying within Asia and I’m glad I did. Their fares are brilliant and the planes are clean, fresh and the seating is generous as you’ll get on any local airline. This flight had long queues at check in because,...

More 
Southeast Asia Economy Hong Kong - Da Nang

Helpful?
Thank Elspeth F
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago via mobile

Ridiculous baggage fees, no warnings upfront about them, tiny seats and bad legroom. Would fly this only if you have no other option available.

Asia Economy Siem Reap - Hong Kong
Helpful?
Thank Simon C
Hong Kong, China
Level 5 Contributor
88 reviews
26 helpful votes
Reviewed 3 weeks ago

I fly to Taichung with my 4 years old son, first of all they didnt give priority to young children unless u pay extra 80 hkd for priority check in. When I reached the airport their was about 100 people checking in. So I asked the staff if he can help with online check in, and he turned me down...

More 
North Asia Economy Hong Kong - Taichung

Helpful?
Thank Chong18
Bandung, Indonesia
Level 6 Contributor
815 reviews
206 helpful votes
Reviewed 3 weeks ago

For the first time in 40 years of working, living and traveling around Asia I made a complaint about an airline staff who was very rude to us while we were checking in. I first complained to her supervisor on duty who gave me a form to complete and again on the flight when I was handed a questionnaire I...

More 
North Asia Economy Hong Kong - Seoul

Helpful?
2 Thank SurfingWild
See travel tips for airlines
“Don't fly with this airline, they are terrible.”
SurfingWild, 20 Jul 2018 | Read review
“Just AVOID this airline”
jessicaLLL, 17 Jul 2018 | Read review
“Do not fly HK Express if you have any other option, inclusive of an ox cart.”
MCW_Penguin, 16 Jul 2018 | Read review
“don't pick them at peak season or public holiday. they may getting flt arrangement issue.”
iamface, 6 Jul 2018 | Read review
“Only fly if $$$ is a concern.”
Anonomous214, 15 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About HK Express
Low-cost carrier HK Express (UO) operates from a hub at Hong Kong International Airport (HKG). Its fleet of Airbus A320 and A321 aircraft feature an all-Economy Class seating. As a low-cost carrier, passengers can expect to pay extra for items such as meals and beverages served on board, as well as premium-position seats and priority check-in. Depending on the specific category of airfare, passengers may have an allowance of checked luggage or may have to pay an additional fee for checked luggage. HK Express currently flies to an array of destinations within a 6 hour radius with Japan as its biggest market, and is constantly expanding its network.

149 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (149)
Viewed
Our fleet (6)
Viewed
Cabin (10)
Viewed
Seat (11)
Viewed
Airport (39)
Viewed
Food and Drink (11)
Viewed
View from Window (18)
Viewed
Onboard Feature (11)
Viewed
Airline Lounge (2)
Viewed
Other (41)