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Shenzhen Airlines


176 reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China 011 86 95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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176 Reviews from our TripAdvisor Community

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176 reviews from our community

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Showing 88: English reviews
Level 5 Contributor
58 reviews
16 helpful votes
Reviewed 6 days ago
NEW

This is a decent airline for flying in China. The inflight entertainment leaves something to be desired, but on a short flight you can live without it. The check-in process was smooth and easy and I was impressed by it. Biggest disappointment was that we left late by about 20 minutes, but at least we arrived on time.

Domestic Economy Shenzhen - Wuxi
Helpful?
Thank Daniel D
Level 6 Contributor
931 reviews
231 helpful votes
Reviewed 4 weeks ago

We flew Nantong to Xiamen on business class and only 8 business class seats was in the flight.It is nice that they provide red slippers for passengers. But aircraft is not new and up to date.

Domestic Business Class Nantong - Xiamen
Helpful?
Thank Mei T
Beijing, China
Level 5 Contributor
50 reviews
8 helpful votes
Reviewed 4 weeks ago

The plane was late on departure and the cabin temperature was kept too hot. Not a great food choice either. No inflight entertainment

Southeast Asia Economy Beijing - Phuket
Helpful?
Thank Jim N
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 4 weeks ago via mobile

The airline is seems to be very developed, from the checkin to the organized process and comfortable seats! Flew on 13th in the afternoon flight, very helpful and polite staff I flew with so many airlines around the world international and domestic, this one was the most nice and comfortable flight! The crew are always passing by offering assistance with...

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Domestic Economy Shenzhen - Shanghai

Helpful?
Thank Dream732096
Sweden
Level 6 Contributor
1,517 reviews
621 helpful votes
Reviewed September 13, 2018

Good check in service and nice lounge, delayed with 1 hour apparently thats normal from shenzen so that was that, good boarding and ok service onboard, NO wifi

Domestic Economy Shenzhen - Nanjing
Helpful?
1 Thank Jens H
Level 2 Contributor
5 reviews
Reviewed September 10, 2018

Ok airline. Standard seats for 737 and a320. Buss ride always bothersome at the airports. On time. Freindly flight crew. Online check in but need to put flight number in correct order to be able to get into site

North Asia Economy Bangkok - Nantong
Helpful?
Thank Erlend O
Shenzhen, China
Level 2 Contributor
7 reviews
6 helpful votes
Reviewed September 7, 2018

The wife decided we needed a weekend away! Why not. But 2 days to get it organized?? She found the flight details, I booked and very happy it was Shenzhen Airlines. In economy, the only seats left, and enjoyed a short, comfortable flight, great service from smiling staff, food was not-too-shabby, leg-room a little on the short side for a...

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Southeast Asia Economy Shenzhen - Bangkok

Helpful?
Thank weslockhart56
Level 5 Contributor
47 reviews
22 helpful votes
Reviewed August 14, 2018 via mobile

I flew from Shenzhen to Chengdu. It was on time and landed 50 minutes earlier than what was scheduled in CTU. They served drinks and lunch that was good and the cabin crew was really kind and helpful. The only bad thing was that the flight was full of turbulence and so everything was unstable from the take off to...

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Domestic Economy Shenzhen - Chengdu

Helpful?
Thank Eleonora B
Singapore, Singapore
Level 6 Contributor
163 reviews
46 helpful votes
Reviewed August 10, 2018 via mobile

Pleasantly surprised by the good service from the air stewardess while on board. They were polite and courteous when engaging the passengers. They were caring and even noticed that some of the passengers were feeling cold and willing to increase the temperature in the cabin so that they don’t feel cold

North Asia Economy Singapore - Shenzhen
Helpful?
Thank Murphy Joel L
Level 6 Contributor
170 reviews
27 helpful votes
Reviewed August 7, 2018 via mobile

No words to describe this crappy airline. ALWAYS in delay, the temperature on the aircraft is so high because too cheap to use air con, crappy food, they don’t even disturb to provide immigration card. Avoid like plague.

Asia Economy Jinjiang - Hong Kong
Helpful?
Thank Roberto B
See travel tips for airlines
“Just relax and smile. it's taken care of”
weslockhart56, 7 Sep 2018 | Read review
“Do not be afraid to call customer service”
songf353, 4 Jul 2018 | Read review
“you'd better take the business class”
885xinx, 29 Jun 2018 | Read review
“Bring slippers so you can walk around”
I8520KIstevenb, 9 Apr 2018 | Read review
“Check in online to get the best seats”
Peter59Bristol, 3 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
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