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Shenzhen Airlines


195 reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China +86-95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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195 Reviews from our TripAdvisor Community

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195 reviews from our community

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Showing 102: English reviews
Nairobi, Kenya
Level 5 Contributor
57 reviews
7 helpful votes
Reviewed 1 week ago via mobile

We had the flight and were scared as most had stated locals are highly to be delayed but that was not the case. We did enjoy and look forward to using the services more

Date of travel: December 2018
Domestic Economy Fuzhou - Shenzhen
Helpful?
Thank Carolkayjoh
Jakarta, Jakarta Raya, Indonesia
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 1 week ago via mobile

Hard to book via their website (English), which is very clumsy and haphazard to use. I ended up booking via third party , website. The reason I put much effort into buying the tickets because they offer large discounted price on the date I'd like to travel. Turns out their cheap price was on par with their service. Queuing on...

Date of travel: January 2019
More 
Southeast Asia Economy Shenzhen - Jakarta

Helpful?
Thank Salimisasi
Taipei, Taiwan
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

More than 3 hours flight delay and caused me to arrive in hotel close to midnight. It’s even worse without sufficient time for notice and any compensation. I won’t consider this airline company next time. 超過三個小時的誤點,造成我午夜才到達旅館。更糟糕的是緊急通知,並且沒有任何補償。下次再也不會考慮這家航空公司了。

Date of travel: November 2018
Domestic Economy Beijing - Shenzhen
Helpful?
Thank Synopsys
Yekaterinburg, Russia
Level 6 Contributor
1,397 reviews
9,560 helpful votes
Reviewed 4 weeks ago

I selected Shenzhen Airlines (Shenzhen 9102) for my domestic flight primarily because it is a member of the Star Alliance group of airlines, complimentary lounge access, priority boarding, non-stop service on the 3hour 40-minute flight, past experience with the airline, and price. The Airbus A330 had good legroom, and my aisle seat was very comfortable. The onboard service was attentive,...

Date of travel: December 2018
More 
Domestic Economy Beijing - Shenzhen

Helpful?
29 Thank KodoDrummer
Kihei, Hawaii
Level 5 Contributor
80 reviews
8 helpful votes
Reviewed 4 weeks ago via mobile

787 plane, seats were comfortable and the price was very good. Food was ok and the service was very good. I highly recommend this Airlines. They code share with Alaska Airlines.

Date of travel: October 2018
International Economy Los Angeles - Chongqing
Helpful?
Thank makawao96753
Hong Kong, null, Hong Kong
Level 6 Contributor
98 reviews
11 helpful votes
Reviewed 4 weeks ago via mobile

Service is good but meal is so so, fair price, good flight time selection, I most likely will take it again in future, recommended!

Date of travel: December 2018
Domestic Economy Changzhou - Shenzhen
Helpful?
Thank Minnieho
Singapore River, Singapore
Level 5 Contributor
65 reviews
16 helpful votes
Reviewed 4 weeks ago

I travelled with my elderly parents and the crew were really warm and genuine in their care. The stewards and stewardesses were prompt and eager to cater to frail senior citizens. However, the inflight meals were less than savoury. Disappointing food catering.

Date of travel: May 2018
North Asia Economy Singapore - Shenzhen
Helpful?
1 Thank luisepann
Shenzhen, China
Level 2 Contributor
7 reviews
8 helpful votes
Reviewed December 6, 2018 via mobile

Nice Business Class, generous seat pitch, friendly cabin and check-in service, good food, pleasant lounge

Date of travel: December 2018
North Asia Business Class Singapore - Shenzhen
Helpful?
Thank feilong777
Toronto, Canada
Level 6 Contributor
122 reviews
28 helpful votes
Reviewed November 23, 2018

So I took Shenzhen several times during October and November. Once from Xiamen to HangZhou. Another time to Wuhan and finally from top to bottom ( SHenzhen to Shenyang) I was surprised that I was greeted as a star alliance super elite member. A blanket and English newspaper already in my seat. The purser came over and told me to...

Date of travel: October 2018
More 
Domestic Economy Shenzhen - Shenyang

Helpful?
Thank 548jason
Melaka, Malaysia
Level 4 Contributor
32 reviews
12 helpful votes
Reviewed November 16, 2018 via mobile

Would be great to have those plane models with individual TV screens. The common screen is a fixed program that not ALL passengers are interested or understood. Furthermore, no head sets provided. Imagine a 4hour flight just staring at a silent moving screen? Not too pleasurable flight. kind of bored and just find ways to sleep. Though hard as you...

Date of travel: November 2018
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North Asia Economy Kuala Lumpur - Shenzhen

Helpful?
Thank AqilAdamNg
See travel tips for airlines
“Beware of differing T&C as the website has totally different T&C from what their ground staff preaches”
Kev_Ph, 9 Nov 2018 | Read review
“Just relax and smile. it's taken care of”
weslockhart56, 7 Sep 2018 | Read review
“Do not be afraid to call customer service”
songf353, 4 Jul 2018 | Read review
“you'd better take the business class”
885xinx, 29 Jun 2018 | Read review
“Bring slippers so you can walk around”
I8520KIstevenb, 9 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
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