We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SriLankan Airlines


4 of 5 bubbles
552 Reviews
Headquarters: Airline Centre Bandaranaike International Airport, Katunayake Sri Lanka +94-777-771-979 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

552 Reviews from our TripAdvisor Community

Write a Review

552 reviews from our community

Filter reviews by popular destinations:
All reviews Colombo London Male Bangkok Singapore Paris Frankfurt Chennai (Madras) Kuala Lumpur Bengaluru Genoa New Delhi Dubai Doha Mumbai (Bombay)
Traveller rating
Cabin
  • (314)
  • (0)
  • (105)
  • (0)
Route
  • (213)
  • (144)
  • (50)
  • (8)
  • (4)
  • More
Language
  • More
Showing 419: English reviews
Negombo, Sri Lanka
Level Contributor
29 reviews
2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Flight is clean. Staff are friendly. Foods and services are very good. Need to improve in flight entertainment.

Asia Business Class Kolkata (Calcutta) - Colombo
Helpful?
Thank Prasad_Siriwardena
Negombo, Sri Lanka
Level Contributor
29 reviews
2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Best flight to travel to Kolkata directly from Sri Lanka. Services and foods are very good and staff are nice and friendly.

Asia Business Class Colombo - Kolkata (Calcutta)
Helpful?
Thank Prasad_Siriwardena
Negombo, Sri Lanka
Level Contributor
29 reviews
2 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Flight which was allocated for this journey is quit old, however services and staff's are good. Price is reasonable.

Southeast Asia Economy Colombo - Kuala Lumpur
Helpful?
Thank Prasad_Siriwardena
Gurgaon, India
Level Contributor
20 reviews
2 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

the flight was very good.the legroom space was good.the staff was very friendly and hospitable.seats ere very comfortable food was also very good.

Asia Economy New Delhi - Colombo
Helpful?
Thank Kinshuk M
Level Contributor
35 reviews
24 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Staff are extremely nice and greet you with a smile always - typical Sri Lankan hospitality could be experienced on board. Meals are acceptable given that I flew economy and plenty of beverage options make this more than acceptable. Staff attempted to mingle with kids whenever they passed by which was nice to see in this day and age. Kids...

More 
Asia Economy Kuala Lumpur - Colombo

Helpful?
Thank Nishan_A_TA
Bangkok, Thailand
Level Contributor
10 reviews
10 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW

Flying from Male (maldives) to Bangkok i looked for a nice flight home and picked Srilankan with, as it said on their web site, a flat bed seat and up todate entertainment which it was, from Male to Colombo. Then it changed my flat bed seat turned into a normal seat with no entertainment at all. so they let me...

More 
Southeast Asia Business Class Male - Bangkok

Helpful?
Thank mee P
London, United Kingdom
Level Contributor
25 reviews
23 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

I have booked a flight for my partner from Beijing to Colombo return during business visit. We need to stay one day more so I call Sri Lankan airlines call center they staff advice me to pay 9600/= to make changes. Even twice I call and reconfirm regarding changers and fee same as above they confirm and asked me to...

More 
North Asia Economy Colombo - Beijing

Helpful?
Thank Ahsan48
Level Contributor
59 reviews
16 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Our flight was with a stop-over. Apart from the decent service in-flight, airlines was very prompt in arranging the decent stop-over hotel as well in Colombo.

Asia Economy New Delhi - Male
Helpful?
Thank Saurabh C
London, United Kingdom
Level Contributor
5 reviews
2 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Good service, leg room was good,staff were always happy to help. Meals were ok. I noticed they were really good with children and providing them with little snacks even before take off to keep them happy and busy and gave them lots of other fun things to do too.

International Economy London - Colombo
Helpful?
Thank 11manj
Level Contributor
13 reviews
2 helpful votes
4 of 5 bubbles Reviewed 1 week ago

The flight was ok, stay was extensive at colombo for next flight staff is courteous - food is ok. Overall good

Southeast Asia Economy Karachi - Kuala Lumpur
Helpful?
Thank Saad M
See travel tips for airlines
“Best flight to travel to Colombo (Sri Lanka) direct from Kolkata”
 of 5 bubbles Prasad_Siriwardena, 6 Dec 2016 | Read review
“Direct flight are available to Kolkata”
 of 5 bubbles Prasad_Siriwardena, 6 Dec 2016 | Read review
“If you are using Srilankan better to get registered with the customer loyalty program thats named "Flysmiles"”
 of 5 bubbles Prasad_Siriwardena, 6 Dec 2016 | Read review
“Enroll for "one world" partner air miles program”
 of 5 bubbles Nishan_A_TA, 5 Dec 2016 | Read review
“my tip is fly with another carrier, i complained to the CEO and just got palmed off with rubbish and customer service”
 of 5 bubbles meep43, 3 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
About SriLankan Airlines
The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.

87 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (87)
Viewed
Airport (13)
Viewed
Seat (12)
Viewed
Food and Drink (18)
Viewed
View from Window (10)
Viewed
Cabin (9)
Viewed
Onboard Feature (8)
Viewed
Other (17)