We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SriLankan Airlines


1,942 reviews
Headquarters: Airline Centre Bandaranaike International Airport, Katunayake, Negombo Sri Lanka 011 94 77 777 1979 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,942 Reviews from our TripAdvisor Community

Write a Review

1,942 reviews from our community

Filter reviews by popular destinations:
All reviews Colombo London Male Bangkok Singapore Chennai (Madras) Kuala Lumpur Dubai New Delhi Bengaluru Doha Mumbai Melbourne Paris Tokyo
Traveller rating
Cabin
  • (1,250)
  • (0)
  • (351)
  • (0)
Route
  • (852)
  • (547)
  • (173)
  • (25)
  • (5)
  • More
Language
  • More
Showing 1,602: English reviews
Greater Melbourne, Australia
Level 3 Contributor
24 reviews
3 helpful votes
Reviewed today
NEW

We enjoyed typical SriLankan hospitality from the staff. Helpful and with a smile. Main negative was the que forming to visit the toilet. One toilet was not functioning. On long flights it is iomportant to have adequate number of toilets to cope with the morning rush

International Economy Melbourne - Colombo
Helpful?
Thank lancelotte f
Jeddah, Saudi Arabia
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

flight was on time. food was tasty and adequate. service from the crew was friendly except one male crew (I forgot his name) who was rude with passengers and he was sitting and consuming drinks throughout the flight. but the rest of the crew took care of us well.

International Economy Colombo - Jeddah
Helpful?
Thank armrizwan
Negombo, Sri Lanka
Level 6 Contributor
140 reviews
23 helpful votes
Reviewed yesterday
NEW

Flight is on time. staff is good and helpful. foods are tasty. flight is clean. ambiance is average. inflight entertainment is good.

International Economy Melbourne - Colombo
Helpful?
Thank Prasad_Siriwardena
More ▾
warks
Level 6 Contributor
85 reviews
89 helpful votes
Reviewed 2 days ago
NEW
via mobile

Highly recommend Sri Lankan airlines , miles better than emirates, seats go back lots and recline for feet , great food , staff friendly, best flight I’ve had and I’ve flown all over the world

International Business Class Dubai - Colombo
Helpful?
Thank elliemeg
Ardleigh, United Kingdom
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The service as you would expect in business class was as you would expect very good. The business class pods do give privacy and have flat beds. However, if you want to talk to yor travel companion you have to lean forward and the way that the bed?seat works makes the seat uncomfortable and narrow and you can only sleep...

More 
International Business Class London - Colombo

Helpful?
Thank Chris W
Singapore, Singapore
Level 6 Contributor
132 reviews
24 helpful votes
Reviewed 3 days ago
NEW

The flight was supposed to take off at 7:30 but no announcements was made regarding the delay, even at 7:30. Angry passengers had to walk to the information booth to question the staff as to why we were not boarding the plane. This could have been easily managed just by informing the passengers that the flight would be delayed before...

More 
Southeast Asia Economy Colombo - Singapore

Helpful?
Thank Bryan T
Level 5 Contributor
72 reviews
21 helpful votes
Reviewed 4 days ago
NEW

Small plane (A320) but comfortable enough for the 3.5hr flight to Colombo. Decent selection of in-flight movies. GREAT food (always pick the local options). Service with a smile.

Asia Economy Singapore - Colombo
Helpful?
Thank Umar R
Melbourne, Australia
Level 4 Contributor
37 reviews
10 helpful votes
Reviewed 4 days ago
NEW

I've travelled a lot. So I never expect much from economy seats. But these seats deserved a special award for their poor design and the level of discomfort they are able to generate. Even for the children (aged 11 & 13) the seats were impossible to get comfortable in.We were part of a bigger group of 14 and everyone found...

More 
International Melbourne - Colombo

Helpful?
Thank tanyal816
Honolulu, Hawaii
Level 6 Contributor
103 reviews
47 helpful votes
Reviewed 5 days ago
NEW

Sri Lanka Air's (SLA) business class fares are a good deal. Usually business fares are 3x to 4x more than economy. Not so with SLA; my business fare was $356, slightly double that of economy. That gains you entry to the Serendib lounge in Colombo. While it's a bit time worn, there'a good buffet and travelers are entitled to free...

More 
Southeast Asia Business Class Colombo - Bangkok

Helpful?
1 Thank kamaaina96822
2 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

Colombo to Dubai with UL business class operated by their Airbus 321 (4RABR) flight bang on time. Service impeccable from the start till the end, the crew were friendly, warm and professional. Despite an array of food and beverages, it tasted OK. IFE was superb and totally satisfying. Seats were comfortable enough and the cabin was spacious and pleasant. Highly...

More 
International Business Class Colombo - Dubai

Helpful?
1 Thank 7inches
See travel tips for airlines
“extra leg room was worth paying for”
lancelottef, 20 Jul 2018 | Read review
“It.s better than economy but for the price not much better than premium economy with other airlines”
V8297XPchrisw, 18 Jul 2018 | Read review
“Fly the newer Airbus 330-300 for business class seating.”
kamaaina96822, 15 Jul 2018 | Read review
“Don't travel by this airline!”
, 11 Jul 2018 | Read review
“any flight is best”
saicap, 10 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About SriLankan Airlines
The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.

582 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (582)
Viewed
Food and Drink (113)
Viewed
Onboard Feature (52)
Viewed
Cabin (55)
Viewed
Our fleet (10)
Viewed
Airport (85)
Viewed
Seat (50)
Viewed
View from Window (52)
Viewed
Airline Lounge (22)
Viewed
Other (143)