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SriLankan Airlines

Headquarters: Airline Centre, Bandaranaike International Airport, Katunayake, Negombo Sri Lanka
011 94 77 777 1979
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3.54,023 reviews
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About SriLankan Airlines

Airline Alliance

oneworld
Headquarters: Airline Centre, Bandaranaike International Airport, Katunayake, Negombo Sri Lanka

Airline Summary

The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.
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4023Reviews
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Edward T wrote a review Oct 2
1 contribution
London - Colombo
International
Nightmare experience.
Delayed for more than hours 12 hours. Compensation credits offered only for future flights with Sri Lanka airlines. When I replied that we could not take advantage of this and that we should be offered alternative compensation we did not even receive the courtesy of a reply.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shivani N wrote a review Oct 1
2 contributions
New Delhi - Colombo
Asia
Horrible and terrible experience of Sri Lankan Airlines
SORRY! I didn't know that I was waiting in a fish market. Sri lankan airlines is an absolute nightmare for families who tend to have a family time in the plane, while they make us wait in the longest check-in queue I have ever seen. Even when they had 3 counters but were still…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Adventure34992303356 wrote a review Oct 1
1 contribution
London - Colombo
International
0 customer services/complaints management, no in-flight entertainment
Following a technical issue on the plane which meant I had no in-flight entertainment for 11 hours I contacted customer services, as instructed by the flight crew. I received the automatic reply, meaning my email has been received, however have had no response in over 3 months…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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tim r wrote a review Sep 2024
Margate, United Kingdom11526 contributions
Male - London
International
Delays
Two part flight starting in the Maldives to Colombo and then onwards to Heathrow, all on the same plane but we did have to get off and board again. The original flight was delayed due to maintenance issues we were told, and of course this delayed the next flight onwards to…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Gerri H wrote a review Sep 2024
5 contributions
Colombo - London
International
Terrible airline.
I found this airline to be completely inadequate. We boarded the plane late although everyone was in the departure lounge. Once boarded we were left to sit on the plane for 1.5 hours without so much as an explanation or apology. Once air bound the onboard entertainment…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
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More than happy to fly again......
The tea service was impressive
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giuliaeluca2016 wrote a tip Oct 5
"Use a different airline when returning back to The Uk"
nishan m wrote a tip Oct 5
"Don't book for sri lankan airlines."
Gerri H wrote a tip Sep 2024
"Do not use this airline if at all possible."
Rupika N wrote a tip Sep 2024
"Never fly Sri Lankan Airlines ever. Worst Airline in the whole world. "
Disappointed lady wrote a tip Sep 2024
"WORST AIRLINE EVER"
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