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Utair


689 reviews
Headquarters: Khanty-Mansiysk Airport, Khanty-Mansiysk 628012 Russia 011 7 345 228-10-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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689 Reviews from our TripAdvisor Community

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689 reviews from our community

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All reviews Moscow St. Petersburg Sochi Samara Mineralnye Vody Kazan Tyumen Riga
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Showing 29: English reviews
1 review
Reviewed 4 days ago
NEW
via mobile

We arrived at the airport two and a half hours early. No direction given by staff, so in wrong queue with no signposting for 30 minutes until member of public informed us. The actual queue moved so slowly. No attempt to get us to be checked in despite informing them our flight was imminent. Eventually get slowly checked in with...

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Europe Economy Moscow - Riga

Helpful?
Thank Jamie G
Moscow, Russia
Level 3 Contributor
11 reviews
6 helpful votes
Reviewed 1 week ago

It may be a little tight for tall people. Plains are quite old. No free meals, just drinks. Flight wasnt delayed

Domestic Economy Moscow - Sochi
Helpful?
Thank Darya K
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

We chose this airline during the world Cup and it was fairly priced as a premium airline however there was no information re check in baggage at all. We were shocked that when we checked in, we had to pay an extra EUR55 per way per person for baggage when we constantly tried checking with them before booking our tickets....

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Russia Economy Riga - Kazan

Helpful?
Thank Justified1982
Tehran, Iran
Level 6 Contributor
237 reviews
37 helpful votes
Reviewed 2 weeks ago

It was my worst flight ever!Aircraft was so tiny and the overhead space was not standard. The attitude of ground staff was terrible and not acceptable.

Domestic Economy Moscow - Ulyanovsk
Helpful?
Thank Shervin F
Johannesburg, South Africa
Level 6 Contributor
442 reviews
95 helpful votes
Reviewed 3 weeks ago via mobile

Low cost by all means. We stood in a long queue agitated by slow service finally getting our turn at a counter to be served by a very rude woman. When booking we chose the option of cabin baggage so no bags to check in . We have all cabin bags bought at the luggage stores stating that cabin bags...

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Domestic Economy Moscow - St. Petersburg

Helpful?
Thank DB1076
Copenhagen, Denmark
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

We were delayed more than 45 minutes without the staff gave us any information about why!? The staff were in general were disapointing: bad english, lazy (did not gather in the garage after serving drinks). The plane was really old. During landing a screw on the wing fell off.

Europe Economy Moscow - Riga
Helpful?
Thank Kingfreddyjr
1 review
Reviewed 3 weeks ago

Came in time, were not boarded, suggested to change flight for next day, were not given any explanation, compensation ridiculous 15 % ,tried to avoid to give any information about compensation and complaints, got apology after request ,representative laughed,airport director at vnukovo didn't suggest any help, director of utair was in Tumen. Total Disaster!

Domestic Economy Moscow - Mineralnye Vody
Helpful?
Thank Angelina Z
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

When we booked tickets through this airline, it did not say that we had to pay for luggage. We showed up at the airport and surprise: we had to pay per piece of luggage, per leg $2,600 rubles, total of 10,400 rubles. We checked the luggage policy and it doesn't list prices. Pretty smart, that way they can charge you...

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Domestic Economy Kazan - Samara

Helpful?
Thank Natalia M
2 reviews
4 helpful votes
Reviewed 3 weeks ago via mobile

I used this airline during the World Cup, and payed over 500 USD for a one way flight (KUF - KVO - KUF). Not only it was expensive, but they did not included any checked luggage in the price! I had to pay over 15000 Rubles (~240 USD)! I understand that if you choose to fly in one of these...

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Domestic Economy Kazan - Samara

Helpful?
Thank Juan M T
Leipzig, Germany
Level 4 Contributor
41 reviews
35 helpful votes
Reviewed 4 weeks ago

It was impossible to check in online... As a result I spent around one hour to check in in the airport even I had no baggage. The distance between chairs is like for children, very uncimfortable. The airlines safe money for everithing includ aircondition on the ground so in the plane was very hot... No english on the board...

Russia Economy Berlin - Moscow
Helpful?
Thank TravellerQQQ
See travel tips for airlines
“Never fly with them!”
191shervinf, 30 Jun 2018 | Read review
“Very expensive with no service.”
TravellerQQQ, 16 Jun 2018 | Read review
“If you want to have the seat with extra legroom, you'll have to pay additional fee.”
164trangl, 22 Mar 2018 | Read review
“Best ticket price is at airline website, try to catch promos, they do it often.”
sergem751, 20 Mar 2018 | Read review
“it's probably better to walk than to use this company”
cesarq468, 15 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Utair
Utair (UT) began operations in 1967 as a branch of Aeroflot serving the Tyumen Oblast. The airline is based at Khanty-Mansiysk Airport. Operation hubs include Moscow-Vnukovo, Surgut International, and Tyumen-Roschino airports. The Utair fleet includes the ATR 72-500, the Boeing 737-400, -500, -800, and the Boeing 767-200. Destinations include cities in Armenia, Azerbaijan, Austria, Belarus, Germany, Latvia, Milan, the Russian Federation, Tajikistan, and Uzbekistan.

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