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Air Asia Berhad - Malaysia


2,189 reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia 011 62 21 29270999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,189 Reviews from our TripAdvisor Community

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2,189 reviews from our community

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Showing 1,738: English reviews
Level 4 Contributor
29 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I had booked this flight for myself and my wife online about 3mos ago and i certainly got a good price! The booking time selection was intentional as i want to celebrate my birthday while on the flight! I’ve made a mistake of doing an online or internet check in as me and my wife were not placed in the...

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Southeast Asia Economy Manila - Ho Chi Minh City

Helpful?
Thank Zalex E
Melbourne, Australia
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

We were not advised by Expedia that our flights did not include food, drinks or entertainment. We were traveling with our 13 and 10 year old children which made it really hard for them over such a long flight without these common expectations of an international flight. Obviously we could purchase food and drinks however I found terribly difficult to...

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International Economy Melbourne - Kuala Lumpur

Helpful?
Thank Wozie72
Belgrade
Level 4 Contributor
34 reviews
17 helpful votes
Reviewed 2 days ago
NEW
via mobile

Ver good low cost arline. The service is good , the staff is great. Planes are clean and comfortable

International Economy Belgrade - Denpasar
Helpful?
Thank Nebojsa R
Level 3 Contributor
11 reviews
Reviewed 2 days ago
NEW
via mobile

Really very bad airline Worst of its kind Charging extra for baggage and meals No on board entertainment Cabin crew not helpful Food choices very limited Never ever travel by this airline

Asia Economy Denpasar - New Delhi
Helpful?
Thank DrSanjeevThakral
Level 5 Contributor
60 reviews
Reviewed 3 days ago
NEW

it is a good experience travelling in this flight,the customer service is good ,food quality is good .

International Economy Kuala Lumpur - Indianapolis
Helpful?
Thank Rekha C
2 reviews
Reviewed 3 days ago
NEW

Services are good, you can buy food and drinks at cheap price, staff are nice. However, there are not entertainment devices provided.

Southeast Asia Economy Kuala Lumpur - Hanoi
Helpful?
Thank trangnd82
Kuala Lumpur, Malaysia
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW

It is no secret that one travels in Air Asia without much expectations, check in process is typically long and most cases when we reach the counters, we are greeted by grumpy impatient young executives who makes you feel obligated they are paying attention to you. In flight service is always uncertain touch n go affair, sometimes we get friendly...

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Southeast Asia Economy Vientiane - Kuala Lumpur

Helpful?
Thank SirjeiTjamz
Coffs Harbour, Australia
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 4 days ago
NEW

It felt a bit like a cattle truck! Very cramped. Low quality meal. Tea & Coffee not free and not served due to turbulence.

International Economy Sydney - Kuala Lumpur
Helpful?
Thank Rob-Carole
Atlanta, Georgia
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed 4 days ago
NEW

We were traveling for an extended period, and Air Asia offers a really budget fare for domestic flights in Malaysia. Variety of options on food, baggage, seat etc to choose from. But when I logged in with BigLoyalty ID, the free WiFi didn't work during any flights, the cabin crew had no idea why it's not working.

Domestic Economy Kuala Lumpur - Kuching
Helpful?
Thank TheLonelyBat
Iran
Level 2 Contributor
8 reviews
Reviewed 4 days ago
NEW

this fly is very cheap, but you can have only one suitcase. and also you should pay for meal. the crew were very responsible and freindly

Domestic Economy Kuala Lumpur - Langkawi
Helpful?
Thank Arezoo A
See travel tips for airlines
“Dont waste your money”
Wozie72, 15 Jul 2018 | Read review
“You should book your food when you buy the ticket”
trangnd82, 13 Jul 2018 | Read review
“always print out your tickets, boarding pass and luggage tag if necessary”
SirjeiTjamz, 12 Jul 2018 | Read review
“Fly with another airline.”
Rob-Carole, 12 Jul 2018 | Read review
“this flight is good for business not leissure”
arezooa909, 12 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia Berhad - Malaysia
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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