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AirAsia - AirAsia Berhad (Malaysia)


2,441 reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia 011 62 21 29270999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,441 Reviews from our TripAdvisor Community

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2,441 reviews from our community

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Showing 1,944: English reviews
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed today
NEW
via mobile

My partner and I are very frequent flyers, and I feel that the experience we just had with AirAsia was very unprofessional and disappointing. Firstly, we arrived on board of our 5 hour flight and there was no in flight entertainment... no biggie, we're used to keeping ourselves entertained during journeys. We'd hardly eaten all day because we thought this...

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Southeast Asia Economy Jaipur - Manila

Helpful?
Thank Sean B
Brisbane, Australia
1 review
Reviewed yesterday
NEW

Had to visit home in Taiwan for a week (from Shanghai) then to Bali, so I couldn't pack super light. But i managed to have my carry-on sized suitcase weigh just a little over 7kg! (less than 8kg!) and I also had my regular size backpack with my personal stuff like small jacket, wallet, iphone gadgets, powerbank, etc. but turned...

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Asia Economy Taipei - Denpasar

Helpful?
Thank iaminbrisbane
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

I travelled to and from from airasia D7 flight. It was a low cost flight with 3*3*3 seat arrangement. I didn't find seats much comfortable. 5.5 hrs journey. If you want to buy something then take MR (Malaysian Ringgit) with you. Cabin crew is good. I find it good enough in such a price.

Southeast Asia Economy New Delhi - Kuala Lumpur
Helpful?
Thank Ronit G
Level 3 Contributor
15 reviews
Reviewed yesterday
NEW
via mobile

An airline which has earned its respect of being a reliable airline with its service and affordability. Good and clean aircrafts and friendly staff. Food is good but you have to pay extra.

Domestic Economy Kuala Lumpur - Bintulu
Helpful?
Thank suresh P
Manila, Philippines
Level 3 Contributor
12 reviews
15 helpful votes
Reviewed 2 days ago
NEW

Most boneheaded airport staff, completely unempowered to do anything but "sorry for inconvenience". Ten days and refund is "under review". No way to contact anyone with authority. Customer service empowered to do precisely nothing. Ironic that I booked this flight due to schedule and not fare. Never again. Staff so stupid it makes me wonder if they are smart enough...

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Southeast Asia Economy Visakhapatnam - Kuala Lumpur

Helpful?
Thank jmiele3
Level 4 Contributor
35 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Basic requirements were met and both flights were as per expectations. Landing on return flight from Kuching to KL was a bit rough though.

Domestic Economy Kuala Lumpur - Kuching
Helpful?
Thank KennethY312
Ipoh, Malaysia
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

The check-in process was quick. Cabin crews were friendly and helpful at all time. The legroom was quite small, but it is sufficient for my 2 hours flight. Definitely get more than you pay.

Asia Economy Kuala Lumpur - Denpasar
Helpful?
Thank DillonCZH
Level 3 Contributor
16 reviews
4 helpful votes
Reviewed 3 days ago
NEW

If you are a tall person and would want a spacious knee space, then this Airline going to Manila from Taiwan and vice versa is not for you. This is fit for asian size like us, and still we find it too tight for comfort.

Southeast Asia Economy Taipei - Manila
Helpful?
Thank JuliusC888
Brisbane, Australia
Level 6 Contributor
71 reviews
15 helpful votes
Reviewed 3 days ago
NEW
via mobile

Fist time flyer with Air Asia & it was good! I flew from Gold Coast, Australia to Auckland, New Zealand. I paid a little extra in my ticket so I could have extra luggage & a meal but there was no in house movies so made sure to upload movies through my Netflix to watch on my mobile phone.

Trans-Tasman Economy Coolangatta - Auckland
Helpful?
Thank JazminJade
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 3 days ago
NEW

The cabin crew are courteous, some even entertaining. The food is good and relatively more affordable. It was a bit cramped but still comfortable.

Southeast Asia Economy Manila - Kuala Lumpur
Helpful?
Thank theeclecticmiss
See travel tips for airlines
“Avoid it. Just avoid it.”
jmiele3, 16 Oct 2018 | Read review
“Check your face before leaving toilet..you might have paper stuck on it ha ha!”
gergmu, 15 Oct 2018 | Read review
“Would not recommend for flights longer than 3 hours.”
bukitlist7, 15 Oct 2018 | Read review
“Pre book your meals. Massive savings. Duty free items are cheaper than in the airports.”
tmlie, 14 Oct 2018 | Read review
“If you can be flexible there are good deals.”
colinbN4352XI, 12 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - AirAsia Berhad (Malaysia)
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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